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Official Epson PowerLite Home Cinema 5010 / 6010 thread - Page 110

post #3271 of 3333

I've got a question:

I have an Epson 5010(still under one year of the two year warranty), with about 6000 hours on it.  I reset the hours at about 5600.  The bulb died shortly thereafter.  So on the projector it should show a total of about 400 hours.

I was wondering if I tried to warranty it and told Epson that it only had 400 or so hours on it, if they'd replace the bulb for free(which they would if that was really the case) or if they would know that the actual total hours was well over the 4000 hour rated bulb.

Does anyone know if they can view the true total hours despite the reset?

I kinda imagine they could with a diagnostic tool or something similar.

Thank you, from a poor person who saved up to get a truly amazing projector, but has been let down by a corporation who, in the end, made the cost of the bulb($300) well over 10% of the cost of the already expensive projector.


Happy Holidays, 
 

-Anonymoose Katz


Edited by wgfdarth - 12/26/13 at 11:36am
post #3272 of 3333
Quote:
Originally Posted by wgfdarth View Post

I've got a question:


I have an Epson 5010(still under one year of the two year warranty), with about 6000 hours on it.  I reset the hours at about 5600.  The bulb died shortly thereafter.  So on the projector it should show a total of about 400 hours.


I was wondering if I tried to warranty it and told Epson that it only had 400 or so hours on it, if they'd replace the bulb for free(which they would if that was really the case) or if they would know that the actual total hours was well over the 4000 hour rated bulb.


Does anyone know if they can view the true total hours despite the reset?


I kinda imagine they could with a diagnostic tool or something similar.


Thank you, from a poor person who saved up to get a truly amazing projector, but has been let down by a corporation who, in the end, made the cost of the bulb($300) well over 10% of the cost of the already expensive projector.


Happy Holidays, 

 
-Anonymoose Katz
$300 for a lamp with the lamp life of the Epson is NOT expensive, checkout what a JVC lamp costs and gets less hours on it than Epson.
post #3273 of 3333
I have the double red blinking light of death. Again. This is three 5010's that have died on me. Epson has been very nice about replacing the first 2 ASAP. This time they seem to be down for the holidays. No answer at their tech support number and their website is down. My warranty will be up the first week of January. I hope the open back up soon.
Has anyone had any luck getting them to upgrade them to the 5020 or 5030? What good will a fouth 5010 do me if it just dies again in a few months, after the warranty is up?
post #3274 of 3333
Quote:
Originally Posted by Gmichael2 View Post

I have the double red blinking light of death. Again. This is three 5010's that have died on me. Epson has been very nice about replacing the first 2 ASAP. This time they seem to be down for the holidays. No answer at their tech support number and their website is down. My warranty will be up the first week of January. I hope the open back up soon.
Has anyone had any luck getting them to upgrade them to the 5020 or 5030? What good will a fouth 5010 do me if it just dies again in a few months, after the warranty is up?

Look at my earlier posts. Just had the same issue a couple of weeks ago. I'm on PJ number 7 in 12 months. They wouldn't upgrade my 6010 to a -20 or -30 this time. I guess I'll just keep swapping out until I get a good one.
post #3275 of 3333
Quote:
Originally Posted by musicalfox View Post

Look at my earlier posts. Just had the same issue a couple of weeks ago. I'm on PJ number 7 in 12 months. They wouldn't upgrade my 6010 to a -20 or -30 this time. I guess I'll just keep swapping out until I get a good one.

Or until your warranty runs out?
post #3276 of 3333
Quote:
Originally Posted by musicalfox View Post

Look at my earlier posts. Just had the same issue a couple of weeks ago. I'm on PJ number 7 in 12 months. They wouldn't upgrade my 6010 to a -20 or -30 this time. I guess I'll just keep swapping out until I get a good one.

My gosh! man.... 3 failures within a warranty period typically categorize it as a lemon! And you have 7? How do you put up with it? I would either demand a newer model or your full purchase price refunded and I would go elsewhere....I would also do a search to see what your state has for its Lemon Laws that could possibly help you and mention that the next time you talk to Epson.... File a claim with the BBB..
post #3277 of 3333
Thread Starter 
Quote:
Originally Posted by deano86 View Post

My gosh! man.... 3 failures within a warranty period typically categorize it as a lemon! And you have 7? How do you put up with it? I would either demand a newer model or your full purchase price refunded and I would go elsewhere....I would also do a search to see what your state has for its Lemon Laws that could possibly help you and mention that the next time you talk to Epson.... File a claim with the BBB..
Keep in mind that lemon law usually refers to not being able to solve the original issue.
If they have different issues with each replacement, it may not apply to the states lemon law.
post #3278 of 3333
Yes, I don't think any lemon law will apply because Epson has offered me a full refund. I want to stick with Epson if possible because my theater is limited by a short throw distance (and I like the THX mode and anamorphic scaling). Also, they upgraded me to a 6010 after I received 4 bad 8700UB's, so they probably think they've done as much for me as they can. Despite their goodwill, I'm still left with a totally unsatisfactory situation.
post #3279 of 3333
Quote:
Originally Posted by wgfdarth View Post

I've got a question:


I have an Epson 5010(still under one year of the two year warranty), with about 6000 hours on it.  I reset the hours at about 5600.  The bulb died shortly thereafter.  So on the projector it should show a total of about 400 hours.


I was wondering if I tried to warranty it and told Epson that it only had 400 or so hours on it, if they'd replace the bulb for free(which they would if that was really the case) or if they would know that the actual total hours was well over the 4000 hour rated bulb.


Does anyone know if they can view the true total hours despite the reset?


I kinda imagine they could with a diagnostic tool or something similar.


Thank you, from a poor person who saved up to get a truly amazing projector, but has been let down by a corporation who, in the end, made the cost of the bulb($300) well over 10% of the cost of the already expensive projector.


Happy Holidays, 

 
-Anonymoose Katz

So you're asking if you can cheat the manufacturer out of a $300 lamp? Thanks for raising the cost of their projectors and/or lowering the warranty coverage. You're a d-bag. Also, if you don't think they can see the true operating hours on the unit, you bumped your head.
post #3280 of 3333
The warranty doesn't cover the lamp anyway.
post #3281 of 3333
Thread Starter 
Quote:
Originally Posted by wnielsenbb View Post

The warranty doesn't cover the lamp anyway.
True but Epson gives leeway if you have less then 1000 hours within the 2 yr warranty.
They have been known to give a replacement lamp within the warranty period at their discretion.
post #3282 of 3333
Well, it is quite easy to see total hours. Hold Menu for 4 seconds then hit esc twice to get into the service menu. You get total hours, hours for high and low lamp mode, even how many times it has been turned on and off. The scary part is they might send you a refurb. I would just pay the 300 for a new bulb. You should be glad you got that many hours out of it.
post #3283 of 3333
So to recap, I don't need to touch any of the picture settings to get the best picture quality out of my 3rd, 5010?
post #3284 of 3333
Quote:
Originally Posted by deano86 View Post

My gosh! man.... 3 failures within a warranty period typically categorize it as a lemon! And you have 7? How do you put up with it? I would either demand a newer model or your full purchase price refunded and I would go elsewhere....I would also do a search to see what your state has for its Lemon Laws that could possibly help you and mention that the next time you talk to Epson.... File a claim with the BBB..

Epson has just told me that a refund will be pro-rated across my 14 months of usage and not a full refund. They will provide that figure for me this week but I can only assume it will be a fraction of my original outlay. So...I will now be investigating lemon laws and thanks for the suggestion. I understand Epson's position, but it doesn't account for the many hours spent and grief endured on my part.
post #3285 of 3333
I'm on my 3rd 5010, I've had this one for about a year. I have a problem with a single red pixel being displayed during all black scenes (particularly when switching inputs or something like that). Looks almost like someone is shining a laser pointer on the screen. It does not seem to STAY red all the time though, just when the entire screen is black, and even then it seems to be intermittent. The problem has been there since the day I got this replacement unit, but I've only got another few months left on my original 2 year warranty and am wondering if this is a sign of bad things to come? I'm a little worried about swapping it out for another refurb this late in the product cycle, who knows what they have sitting on their shelves now. Anyone else seen something like this?
post #3286 of 3333
Quote:
Originally Posted by dlambermont View Post

I'm on my 3rd 5010, I've had this one for about a year. I have a problem with a single red pixel being displayed during all black scenes (particularly when switching inputs or something like that). Looks almost like someone is shining a laser pointer on the screen. It does not seem to STAY red all the time though, just when the entire screen is black, and even then it seems to be intermittent. The problem has been there since the day I got this replacement unit, but I've only got another few months left on my original 2 year warranty and am wondering if this is a sign of bad things to come? I'm a little worried about swapping it out for another refurb this late in the product cycle, who knows what they have sitting on their shelves now. Anyone else seen something like this?

Have you tried this: http://www.jscreenfix.com
post #3287 of 3333
Thanks - never heard of it. I just ran it for 30 min or so, and it didn't help. I still don't really understand what is going on because it only seems to show up when the projector is looking for a signal. When I switch inputs on the AV Receiver, the red dot will come on, and then go away when the new signal is detected. If I turn off all inputs to the projector, the red dot lights up until the projector displays the "no signal detected" message, and then it goes black again.

Not sure I want to trust it to last for years AFTER the warranty is expired (that, and I've got the convergence issue that gives me a green stripe down the left side of the screen). I guess I'll be entering the refurb lottery again.
post #3288 of 3333
My third 5010 died. It is a little over a year old, but the first one I got was a few weeks over two years old so they won't warranty it. They sent me a new firmware at least, but that didn't work. Going to call them again and see what is up. I am not too sold on the replacing a junk projector with another junk projector policy anymore. Next projector won't be Epson.
Warren.
post #3289 of 3333
Thread Starter 
Quote:
Originally Posted by wnielsenbb View Post

My third 5010 died. It is a little over a year old, but the first one I got was a few weeks over two years old so they won't warranty it. They sent me a new firmware at least, but that didn't work. Going to call them again and see what is up. I am not too sold on the replacing a junk projector with another junk projector policy anymore. Next projector won't be Epson.
Warren.
By died you mean none of the LED's on the projector are lit?
post #3290 of 3333
I had the constant blue light flashing problem. After updating the firmware I now get both red lights flashing.
post #3291 of 3333
Thread Starter 
Quote:
Originally Posted by wnielsenbb View Post

I had the constant blue light flashing problem. After updating the firmware I now get both red lights flashing.
Can you still force the projector into firmware update mode?

Have you tried this trick.

Unplug all cables except power.
Unplug power for about 2 minutes.
Remove bulb, power on for a few minutes and see if the LED flash pattern changes. If it does, it may be a bulb detection issue or bad bulb.
Install spare bulb if you have one.
post #3292 of 3333
I tried a spare bulb. Tried upgrading the firmware a few more times from a couple different computers. Epson sent me to a repair center, CSS, here in AZ. They just emailed me and said their repair guy talked with Epson about all my issues and they are actually going to send me another under warranty. The repair guy said he would check it out when it came in and make sure it was all good. Pretty happy with CSS.
post #3293 of 3333
Are you sure your projector is not failing due to power supply issues in your area? Just something to consider...
post #3294 of 3333
I am using a 160" screen at about 22ft throw distance and my image is not bright enough during daylight scenes. I have a 1.0 gain screen. My bulb has about 1000hrs on it. Do you guys think this a bulb issue or what? Eco mode is off.
post #3295 of 3333
"Are you sure your projector is not failing due to power supply issues in your area?" I am now using my old panny ae2000 that has been around many years without issue. Also, read this forum, heck even this page, mine are not uncommon problems with this projector. Epson made a bad product, but at least they back it up.. mostly.
post #3296 of 3333
Quote:
Originally Posted by blazar View Post

I am using a 160" screen at about 22ft throw distance and my image is not bright enough during daylight scenes. I have a 1.0 gain screen. My bulb has about 1000hrs on it. Do you guys think this a bulb issue or what? Eco mode is off.
That is a giant screen to be 1.0 gain. This is a very bright projector though, try different modes. Dynamic mode should put out more than enough light for that. If possible moving the projector as close to the screen as possible will increase brightness.
post #3297 of 3333
I have a 6010 I got new back in Feb 2012 and it's been great but I don't really use it all that much. I think it has no more than 500hrs on it. Picture blow way the Sim2 HT300 e-link I had.

Anyway I was looking around this threat and found posts about pixel alignment and might be a little confused. The I put up the grid on my pj and noticed on this alignment part of my pj that the outside corner yellow boxes show misalignment mostly with red. I would have to move the red a lot to get it sort of close in alignment. Then the center section would be slightly off but if I tried to align 1 squared near the center you would see the red line bend out on another section.

So I put everything back to zero. Again the picture looks nice and sharp to me until the grid test is put up and then you can see tiny alignment issues.
post #3298 of 3333
I'm a new and happy 5010 owner, having owned it for a couple months now to replace my old 7500UB, which I also loved. I find the image quality to be outstanding, and the 3D is also kind of cool, even if I'm not a big fan of the current technology.

This is my first 3D display, so I don't have much to compare it against, but I noticed that when watching a movie in 3D, there seems to be a judder or choppiness to fast motion. Slow moving scenes look great, but when there's fast movement it just doesn't look very smooth at all. The rest of my family hasn't commented on it yet, so I don't want to draw their attention to it, but it really annoys me and kind of ruins the immersion factor.

So has anybody else noticed this? Is this normal and unavoidable, or is there some setting I can change? Are the 5020 or 5030 better in this regard?

I bought my 5010 as B-stock from Projector People, so it has the full 2-year Epson warranty, so if this is not normal I suppose I could make it a warranty claim. I just wanted to hear from other owners first.

Thanks!
post #3299 of 3333
Quote:
Originally Posted by Edgar_in_Indy View Post

This is my first 3D display, so I don't have much to compare it against, but I noticed that when watching a movie in 3D, there seems to be a judder or choppiness to fast motion. Slow moving scenes look great, but when there's fast movement it just doesn't look very smooth at all.

It sounds like you're describing judder introduced from frame pull-down.

IIRC the 5010 does 3D at the slightly older standard of 120Hz. Since most 3D blurays have a framerate of 24Hz, the projector has to up-convert the framerate from the original 24Hz to 60Hz (per eye) x 2 = 120Hz. This requires frames to be repeated (which is known as pulldown conversion); and introduces judder.
This was an issue I used to notice on my 120Hz 3D monitor.

Several newer models of projectors now do what's referred to as 'triple-flash' for 3D; using 144Hz instead of 120Hz (and requiring 144Hz-capable 3D glasses), which circumvents this issue since 144Hz is a straight multiple of 24Hz.
(Some math: this works by doing 24Hz (input framerate) x 3 (displayed three times per eye - thus the term 'triple-flash') x 2 (for two eyes) = 144Hz)

This requires no pulldown at all and results in the smoother fast-motion/panning scenes you're after.

So I wouldn't expect a swap-out to the same projector to be helpful since it's not a defect...

That said, if 3D content only forms a small portion of your viewing and you're otherwise happy with your projector (sounds like you are - and the 5010 is a nice unit!) then there's no reason to let it seriously bother you - especially if no one else notices!
post #3300 of 3333
Quote:
Originally Posted by kreeturez View Post

IIRC the 5010 does 3D at the slightly older standard of 120Hz. Since most 3D blurays have a framerate of 24Hz, the projector has to up-convert the framerate from the original 24Hz to 60Hz (per eye) x 2 = 120Hz. This requires frames to be repeated (which is known as pulldown conversion); and introduces judder.

Thanks for the explanation. So far I haven't been able to find any definitive specification for whether it is 120Hz or 144Hz, but what you are saying makes sense.

I wonder if I can change any settings on my Blu-ray player (Sony BDP-S590) to improve the situation. Like change from 24 fps to 60 fps (I'm not sure if this is even an option). I'm also running an Onkyo TX-NR818, which is supposed to have a fairly good video chipset, so maybe I'll check the video settings on that also.

I would love to hear from somebody who has viewed 3D on both the 5010, and the 5020 or 5030 (or Panasonic PT-AE8000U), and hear if any difference was noticed in 3D performance.

UPDATE: I just came across the following information in the projectorreviews.com review of the 5010:


The Home Cinema 5010 (click for specifications) projector starts off with all the performance of last year’s Best In Class winner, the Home Cinema 8700UB. It too, is a 3LCD projector, although it sports newer LCD panels; Epson’s latest D9 panels (which are also used by Panasonic). These 480hz panels improve overall performance, and enhances 3D as well.


If that is accurate, then it would not seem to be a limitation of the panel refresh rate, so maybe I should explore my settings further.
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