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Greensboro, NC - HDTV - Page 155

post #4621 of 11118
Quote:
Originally Posted by PamW View Post

We had to reboot our HD DVR from TWC tonight. It locked up when we were trying to watch some recorded material.

Our TWC SA 8300HD DVR also re-booted itself last evening... it did NOT correctly record "Dancing with the stars" but instead, when I attempted to play the recording, gave a blank/black screen. Our TWC HD DVR rebooted itself after locking up.

I think the recent "upgrade" of TWC software has a lot of bugs. Two nights ago the other ( non-dvr) TWC SA 3250HD also locked up in the middle of a show resulting in a solid grey screen.

I wonder if TWC can track these re-boots remotely?

Joe L.
post #4622 of 11118
Quote:
Originally Posted by J. L. View Post


I wonder if TWC can track these re-boots remotely?

Joe L.

interesting...
post #4623 of 11118
Quote:
Originally Posted by foxeng View Post

At 5:19 the QAM channels on TWC in High Point are working. Have been all day.

Thanks, foxeng. I did a re-scan last night, and all the digital channels are back via QAM. WGHP-DT and WFMY-DT changed numbers (I suppose that's why I temporarily lost those 2), but the others did not.
post #4624 of 11118
Quote:
Originally Posted by fairtomiddlin View Post

Thanks, foxeng. I did a re-scan last night, and all the digital channels are back via QAM. WGHP-DT and WFMY-DT changed numbers (I suppose that's why I temporarily lost those 2), but the others did not.


What numbers to you have us on now?
post #4625 of 11118
For what it's worth - here's what I know and have done:

TWC broke things on either Thur or Fri March 8 or 9. Things were OK on Wednesday and were broken on Saturday.

It was obvious to me from the symptoms (more below) that they had changed something such that the virtual channel numbers for all of the in-the-clear QAM channels were being set or defaulted to virtual channel zero, which resulted in only one of them (the WXII second channel, weather) being displayed regardless of which channel one tunes to.

I called TWC Tuesday Mar 13, but true to their script, the representative refused to let me speak to a technical person - their procedures "required" her to dispatch a man in a truck to measure signal levels, and then if he deemed it appropriate he would contact a technical person.

The man in the truck came Wed, Mar 14. He agreed that signal levels were ok, played with my set for a while, and agreed to let me speak to his supervisor, who finally had Terry Cross, a technical person call me. We discussed my belief that they had started changing the PSIP's in the data streams for all the in-the-clear stations to point to virtual channel zero. He went off to investigate and called me back later to report that he had reproducted the problem with his own set after pulling the cablecard, and that they would get to the bottom of the problem as soon as possible.

A subsequent update on Friday Mar 15 indicated they were still investigating - something about something that Scientific Atlanta had done for/to them.

I tried all day today to get a further update with little luck - I tried to pass along the name Steven Medley that Dave Wolf had talked to and to suggest that if they didn't know each other, they were working on the same problem and ought to compare notes.

This is getting old - about 12 days since they broke things, and a week since I brought it to their attention.

---------

I have a Toshiba 52HM94. Before things broke, I could tune to, for example, channel 82-4 for UNC-HD, the TV would display channel 82-4 and the program would come in. After things broke, you tune to channel 82-4, the TV displays 0, and the program from WXII -2 displays. If I rescan, the set no longer finds all the unencrypted subchannels on RF channels 82, 87, and 92. For what its worth, I asked Toshiba for and received and installed updated firmware for the 52HM94 on the slight chance and forlorn hope that it might fix the problem by handling the virtual channel 0 problem differently. It did not help.

I also have a HD tuner card for my computer. This card can still tune all the unencrypted in-the-clear channels that it could tune before IF I KEEP or RESTORE THE CHANNEL INFORMATION from scanning before things broke. But if I rescan channels with this tuner card, it finds and reports RF channel 82 as being virtual channel 0, RF channel 87 as being virtual channel 0, and RF channel 92 as being virtual channel 0 (along with some other RF channels).

Summary: the in-the-clear stations are still there, in their original places on RF channels 82 and 92 (and 87 for Discover HD). But the virtual channel identifiers are broken and this keeps some (or all???) QAM-tuner-equipped sets from being able to tune them in. Others, like my computer card, can still tune them in.

Perhaps pertinent to this problem is the information that cable companies are required by Federal Regulation 47 CFR 76.640 to properly identify subchannels for in-the-clear stations, to wit:
(iv) For each digital transport stream that includes one or more services carried in-the-clear, such transport stream shall include virtual channel data in-band in the form of . . . . .
(D) Each channel shall be identified by a one- or two-part channel number and a textual channel name. . .

-----
It's clear that TWC is required to provide the ability for QAM tuner-equipped TV sets to tune in-the-clear retransmissions of local broadcast stations, just as they have been doing for at least the last two or three years. I can only suggest that all of us being inconvenienced by this problem to contact TWC if we have not already done so in the hopes that they will work harder and faster to fix the problem if a lot of customers are complaining than if only a couple of us are complaining.
post #4626 of 11118
Down here in Myrtle Beach, I'm seeing something similar. Of course at first they said nothing was wrong. They apparently discussed my emails (since I couldn't talk to a techie), but did nothing.

Between FEB 12 and FEB 14, all the clear QAM channels disappeared. (Actually you could scan and find 4, but it turns out that they were SDV channels, not the channels I was looking for). I checked again last Wed. They were still missing. Of course TWC had to roll a truck to tell that the 5 month old line worked fine. They wanted me to take my TV back to the store to see if it worked there. Good thing I wasn't trying to carry a 42"er around!

Well I did that and found out that they had been having problems for about a month. Sounded familiar to me. TWC said all of the problems were caused by a bad cable. A Tech Sup called me and I convinced him that it wasn't just me, it was all of the clear QAM tuners. He called back late yesterday saying that they were talking with the folks in Columbia, but didn't yet know anything. This morning he called back and said they were talking with the folks at Scientific Atlanta.

Folks trying to get their Tivo S3 HD DVRS have seen clear QAM problems all over the country.
post #4627 of 11118
Howard,

I am seeing the same thing with the channel defaulting to 0. Mine always reverts to UNC-NC as channel 0. One weird thing I have noticed is if I punch in channel 87 to my remote, and then pause, when the channel begins to switch to 0, then hit the channel up, it takes me to Discovery HD on 87-11. I can do the same thing on ABC on 108-45. But it doesn't work with any other channel. That is weird. But glad to hear this is a widespread problem. Perhaps more people will compain to TWC.

I just have a hard time believing TWC is this ignorant about this type of setup. Are there that few QAM tuners out there? It looks like there phone would be ringing off the hook. But the typical CSR's probably never let the complaints get past the first line of response.

No return call from Steven Medley today. Will follow up tomorrow. The TWC # in Winston is 785-3390 if anyone else wants to complain.
post #4628 of 11118
Dave, I can't speak for TWC Greensboro, but I can for TWC Myrtle Beach. Although they had to be convinced that there really was a problem, I don't think that they're trying to mislead anybody. Some of the technical wires are apparently controlled in Columbia (this is just a guess). If SA screws something up and recognizes it, it probably tells TWC corporate, not the hundreds of cable plants out there.

TWC MB really seems not to know much about clear QAM. I don't think it's there fault. I think TWC corporate hasn't invested in training their employees for a technology that they hope to bypass. There is no clear QAM euipment on line monitoring their network (at least in MB). They do have a clear QAM tuner in MB, but since some of those are pretty feeble, I wouldn't call that an on-line monitoring system. There may or may not be some monitoring equipment in Columbia. I suspect not.

Speaking for techs at Martinsville (Comcast, not TWC) and MB, I think they're a pretty honest lot locked in by corporate policies and lack of training.
post #4629 of 11118
Howard,
Thank you for the info. What you described is exactly what I am seeing on my Toshiba here in Clemmons. My next step was going to be the firmware upgrade route but I now know that will not help.
post #4630 of 11118
As I had stated before, I couldn't get ABC HD on my H260F at all. Sometime in the last 2 days I lost DiscoveryHD and the sound for FoxHD on QAM. At some point today my regular cable went pretty snowy on about half the channels, being the worst on the 75-77 ones. About 7pm the regular cable cleared up. Did a rescan just now and am getting all 6 HD QAM chanels now. Discovery has moved and ABCHD has suddenly showed up where it was supposed to be and the sound came back on FoxHD.

My current line-up is:

80-10 Discovery HD
93-45 ABC HD
113-1 CBS HD
113-3 Fox HD
116-3 NBC HD
116-14 UNC HD

Also getting 13 SD digital channels (3 Preview channels, 2 weather sub-channels, a couple various UNC channels).
post #4631 of 11118
OK Enough,

So cable has problems. TWC+Sinclair thats old. I will never regret the day back in 1995 when I pulled the last piece of RG-9 and called D* and activated. QAM ,they will find a way to make you pay. OTA is still where the pq resides. Sunday Ticket... well if you have to have it? We will see what D* can really get up an running in HD in 2007. I might even join the wife to watch what Emeril can do.

Joe
post #4632 of 11118
Quote:
Originally Posted by foxeng View Post

What numbers to you have us on now?

Now it is 113-1. Before I "lost" you, it was 113-3.
post #4633 of 11118
Vstone,

I am not sure, but I don't see how our local TWC in W-S could be getting a signal from Columbia that is the root cause of what we are seeing if Greensboro is not having any trouble. I would think if Columbia was the "substation" where we were receiving our signal, it would be covering the entire Triad region.

Although at this point, I don't have another suggestion. I am calling Steven back today and will mention Terry Cross' name that Howard mentioned above.
post #4634 of 11118
Quote:
Originally Posted by jimkdavis View Post

Howard,
Thank you for the info. What you described is exactly what I am seeing on my Toshiba here in Clemmons. My next step was going to be the firmware upgrade route but I now know that will not help.

I'm on TWC in Clemmons, and I haven't seen any changes in my QAM channels recently (except that ABC-HD is not working today, but that happened once before and I believe it was an individual station problem, nothing to do with TWC). I have not done a rescan recently, either, and I'm not planning to after reading some of the above posts. I have a Westinghouse LTV 32W4.
post #4635 of 11118
Quote:
Originally Posted by Bronco70 View Post

OK Enough,

So cable has problems. TWC+Sinclair thats old. I will never regret the day back in 1995 when I pulled the last piece of RG-9 and called D* and activated. QAM ,they will find a way to make you pay. OTA is still where the pq resides. Sunday Ticket... well if you have to have it? We will see what D* can really get up an running in HD in 2007. I might even join the wife to watch what Emeril can do.

Joe

Sorry to bother you with our petty problems. It won't happen again until next time.
post #4636 of 11118
I just think some people think this thread is their personal hot line and forget others use it for more than one person's problems.
post #4637 of 11118
Good new for HR20 users. There was a national software release yesterday which causes a reboot. Now today, we have the 2-3 and 2-4 sub-channels.
post #4638 of 11118
Foxeng,
Does TWC take you guys by fiber or OTA?

Zane
post #4639 of 11118
Just an update, I got a message back from Steven Medley at TWC last night. Not much news, but he is working with some folks on the problem. I referred him to this forum, and he had checked it out and read all of the input from folks around the area with similar problems. He has talked with several folks at headend, but no one seems to know what is causing it, or how widespread the problem is. (i.e. is it only W-S vs. more regional problems, etc.)

He is waiting to hear back from some other folks at this time. So I don't think this will be resolved immediately. Thanks to Steven for your help on this if you continue to check in. Please feel free to post any updates if you can, but I know you don't want to get in trouble posting in an official capacity with your job. I know that can be tricky on discussion forums.

I still agree with Howard above that the signal is still being passed fine, it is just something that is not allowing the QAM tuners to recognize and map the channels correctly when it assigns them a channel frequency.

And again sorry to all others for continuing to clutter up the board with QAM issues, but it is frustrating when you can't watch any HD on your set. We are so spoiled and I keep trying to remind myself of that.
post #4640 of 11118
Quote:
Originally Posted by DaveWolf View Post

Just an update, I got a message back from Steven Medley at TWC last night. Not much news, but he is working with some folks on the problem. I referred him to this forum, and he had checked it out and read all of the input from folks around the area with similar problems. He has talked with several folks at headend, but no one seems to know what is causing it, or how widespread the problem is. (i.e. is it only W-S vs. more regional problems, etc.)

He is waiting to hear back from some other folks at this time. So I don't think this will be resolved immediately. Thanks to Steven for your help on this if you continue to check in. Please feel free to post any updates if you can, but I know you don't want to get in trouble posting in an official capacity with your job. I know that can be tricky on discussion forums.

I still agree with Howard above that the signal is still being passed fine, it is just something that is not allowing the QAM tuners to recognize and map the channels correctly when it assigns them a channel frequency.

And again sorry to all others for continuing to clutter up the board with QAM issues, but it is frustrating when you can't watch any HD on your set. We are so spoiled and I keep trying to remind myself of that.

I did a scan yesterday on the Greensboro TWC for QAM using my Vizio VX32L HDTV.

The Vizio HDTV is still unable to recognize ABC's HD QAM signal on 93-45. In fact, it does not add it as an available channel when I have it do a channel scan.

The Vizio does properly recognize DISC-HD, CBS-HD, NBC-HD, FOX-HD, and PBS-HD QAM HD signals, as well as a number of digital-SD signals, but not ABC-HD. Odds are there is something different about the PSIP data configuration on 93-45 then on the others.

Now, I also have an LG LST-3510A HDTV tuner/DVD player, and an LG 30FS4D HDTV in my house... they both have QAM capable tuners. If I connect them to the cable (normally they are connected to an outside antenna), they are able to understand the PSIP data from ABC-HD on 93-45, and do pick it up on a scan, so I know it is being transmitted in the clear on my cable.

I guessing there is something different about the PSIP data on 93-45 than the other channels sent in the clear by TWC. It sure would be nice if it was recognized by ALL the QAM capable tuners, not just some.

Joe L.
post #4641 of 11118
Quote:
Originally Posted by Zane View Post

Foxeng,
Does TWC take you guys by fiber or OTA?

Zane

OTA for both digital and analog. They had so many lip sync problems with the fiber feed, they only use it as an emergency back up until they can figure the problem out, now almost a year later.
post #4642 of 11118
FYI,

We have a camera set up in downtown GSO for the Daughtry concert tonight and the camera is being streamed lived as I type this. You can go to http://www.myfoxwghp.com and click on the live video link in the Daughtry headline box.
post #4643 of 11118
Update: Working now.


Anybody else on TWC in W-S having trouble getting the WXII feed from the digital
tier? The regular analog channel is fine.

C Snyder
post #4644 of 11118
Is there any new news about when channel 20 will go full power and HD?
post #4645 of 11118
It looks like they finally got everything off the tower yesterday. I went by there on 220 yesterday morning and it looked like just the gin pole and maybe one support section left and then after lunch heading up to High Point, it looked like everything was down, but I couldn't be sure. The derrick has been off the tower for several weeks and only the gin pole and support sections have been there. Don't know if the tower crew had to go somewhere else in a hurry or not. There have been several tower failures around the country the last several weeks.

I tried calling Don Moore yesterday to see what was happening, but he wasn't in so I assume he was at the site. I did see a signal up late yesterday morning but it had no valid stream on it so I don't know if they were testing or not. I am not seeing anything at this time.
post #4646 of 11118
Thanks for the info.
post #4647 of 11118
We turned ABC 45-1 off this morning at about 8:50 am due to arcing in the transmission line near the antenna. The tower crew is woring in it and hopefully will be back up soon.
Zane
post #4648 of 11118
You need a DS3 to TWC.
post #4649 of 11118
Quote:
Originally Posted by Zane View Post

We turned ABC 45-1 off this morning at about 8:50 am due to arcing in the transmission line near the antenna. The tower crew is woring in it and hopefully will be back up soon.
Zane

Zane,
Thanks for keeping us informed.

Technical question...

How can you tell the arcing is occurring near the antenna?

About the only ways I can think of are: you can see it, or you can hear it, and both seem hard to accomplish with 1000+ foot towers...

Joe L.
post #4650 of 11118
MR12,

I was watching the Today show this morning and to my surprise the time and temperature showed up. I usually watch it in the morning while eating breakfast and switch to the SD feed when I'm done to check the temp before I leave. I didn't watch much last week (going to work too early), so if this is old news I apologize.

Its the little things I guess. Thanks!
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