Some members may find it easier to call the PlayStation Support line at 1-800-345-7669 instead of going through the online process. If you find your system is invalid for the trade-in offer and you get to the page where you input your credit card info, the next time you input your serial it will say: "The number you have entered is not a valid serial number."
Quote from webpage:
"For a limited time we are offering a trade-in for your current model to the latest PlayStation®3 120GB model.
The factory re-certified PlayStation®3 120GB system includes:
120GB HDD for storing games, music, videos and photos. (Technical Specifications)
High-Definition Blu-ray player for the best movie experience.
Internet ready with built-in Wi-Fi.
Two USB ports
HDMI output for 1080p resolution
Plays DVDs and CDs
Cell Broadband Engine advanced microprocessor
And comes with a 90 day Limited Service Warranty
For backwards compatibility and model comparison, please see chart below.
The 120GB PS3 system is not backwards compatible with PlayStation®2 titles, but does maintain backwards compatibility for some original PlayStation® titles."
**After you choose your PS3 model and input your serial you will be directed to a page where you "select the issue you are experiencing..." and "provide in detail what you are experiencing," followed by entering a CAPTCHA. The next page after that displays your service cost and requires you to enter your "consumer information." The PS3 models available for the trade-in offer have a service cost of $129. If your service cost is $99 your model is not eligible. The trade-in offer is not presented until AFTER you complete and submit the $129 service cost page.**
**UPDATE 12/13/2011** Tax is YMMV. There is no cost for shipping. Confirmed via second PlayStation Support email: "You will be receiving a box from us with prepaid shipping to our service facility. Your box will arrive in about three (3) to five (5) business days."
Quote from second PlayStation Support email:
"Frequently Asked Questions on Service :
How long does service take?
Turn-around time for the service is about seven (7) to ten (10) business days from the time we receive the system.
What about my warranty?
Once service is complete, your serviced system will be sent to you with a new 90 day limited service warranty. This new warranty will not affect your original manufacturer's warranty. You will continue to be covered under the remaining portion of your original 1 year warranty. Your service warranty ends 90 calendar days after you receive your system.
Will I receive any notifications about my service?
You will receive emails at the email address you provide to PlayStation® Consumer Services. We will send an email when the system is received and another when the system is shipped back to you. Please remember to check your bulk and junk folders for this email.
How do I check the status of my system?
You can check the status of your system online using your Service Request number (SR#) or your you can call our automated phone system at 800-345-SONY(7669) and press option 4 and use your phone number or SR#.
Important Information About Service :
*Final determination on Warranty Status is determined by the Service Center. Systems that do not meet the Manufacturer's Limited Warranty Terms and Conditions or the PlayStation® Protection Plan Terms and Conditions will be considered "Out of Warranty" and there will be a charge for service or your system will be returned to you un-serviced.
This service process is for consumers only. Retailers and third party providers are not eligible.
The Service Center reserves the right to repair, exchange with a factory certified system, or return your system to you according to their diagnosis.
Your system will be returned to you at the address you provided. We are unable to change this address once the unit has been processed for service.
Your system will be RETURNED UN-SERVICED due to any of the following:
Excessive wear and tear, neglect, abuse, accident and/or modification.
Serial Number Label has been tampered with, cut, torn or removed.
Model does not match the model you requested service on.
Invalid SR#: This service offer is good for thirty (30) days from the date of your request.
For the trade-in option: the original Hard Disc Drive must be included with the system to qualify."
**PLEASE CHECK WIKI FOR PS3 MODELS REPORTED AS VALID OR NOT FOR TRADE-IN OFFER**