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Micca EP950! - Page 50

post #1471 of 1651
Quote:
Originally Posted by igboo View Post

FWIW, While you can still buy one from Amazon, the EP950 no longer shows up on miccastore.com
That definately doesn't look good.

Let's all buy one on Amazon, open them, then return them so they go back to Micca with a reason. Maybe then they'll get the hint
post #1472 of 1651
Quote:
Originally Posted by Jack@Micca View Post

Hey guys,
I haven't been on here since there were no meaningful updates to report. ...
In any case, I will continue to push for existing issues with the firmware being addressed sooner rather than later.

Hi Jack-

That is good to know you are still around. I think a forum hosted at Micca would be a lot different than here. This is a terrible place.mad.gif

The Micca EP950 works fine for my purposes. I don't have 3D. I have yet to find any 2D file that doesn't play with the Micca.

I am a long time linux user and like the way I can tweak the Micca firmware. This is a very hacker friendly machine. I just started working on fixing the Ad-Hoc wireless mode. I think that was intended for the HiMedia because of running the udhcpd doesn't make sense for the wifi. The wifi works fine when connecting to an access point just not for the Ad-Hoc. I am sure I can fix that eventually. I am probably the only one who would like that to work so no big deal.

This is a terrible forum people. Get your act together.

EDIT1: I am using CS HiMedia firmware for now and remember the Micca firmware acted the same way for Ad-Hoc mode. After finally getting a connection I could only telnet for a minute or so before the network would fail. I have taken both firmwares apart and made mods and put them back together many times so far for various reasons to get just what I want.

.
Edited by mods41 - 12/18/12 at 4:36pm
post #1473 of 1651
Quote:
Originally Posted by mods41 View Post

Hi Jack-
That is good to know you are still around. I think a forum hosted at Micca would be a lot different than here. This is a terrible place.mad.gif
The Micca EP950 works fine for my purposes. I don't have 3D. I have yet to find any 2D file that doesn't play with the Micca.
I am a long time linux user and like the way I can tweak the Micca firmware. This is a very hacker friendly machine. I just started working on fixing the Ad-Hoc wireless mode. I think that was intended for the HiMedia because of running the udhcpd doesn't make sense for the wifi. The wifi works fine when connecting to an access point just not for the Ad-Hoc. I am sure I can fix that eventually. I am sure I am the only one who would like that to work so no big deal.
This is a terrible forum people. Get your act together.
.

I think micca has to do that first
post #1474 of 1651
Thread Starter 
After everything that has transpired, I don't think anything that Micca can or will do wont change my mind to not continue recommending their products.
post #1475 of 1651
@Jack, I sent you a PM.

So others know - Jack contacted me and said he would clear up the issue of me having my refund denied by Micca. I'm glad to hear he is keeping his word. Overall I'm disappointed by how Micca has handled this whole thing, but at least Jack seems to want to keep his end of the bargain. Hopefully it goes smoothly from here with the refund from Micca. I guess Jack will let me know what to do next.

@mods41,

I agree that people in this forum can turn aggressive at times, but please keep in mind that this player has some serious issues for those that want to enjoy 3D with this player. If it works for your purposes, then I'm glad for you. But because you don't need 3D support doesn't mean others don't, and I can't help but wonder how you would feel if you were denied a refund direct from a Micca representative after you were told you could request one? My guess is you wouldn't be too happy. Bottom line is we've been waiting for months for some of these fixes, and it hasn't been looking promising for those of us waiting for updates to fix the things we were told would be addressed. Regardless of who's fault it is, support has not been great from Micca. I do appreciate Jack coming here but it looks like things at Micca involving updates are just beyond his control. A proper support forum through Micca could have helped a lot in this regard.
post #1476 of 1651
Guys,

It took 4 months for the next firmware release to be ready. Sorry that it's taken so long, but here it is.

Version 1.0.4.23 has been released based on SDK 1.x with the following changes:

- Fixes issue where bookmark feature does not work for videos with external subtitles.
- Fixes issue with boot screen graphics output mode.
- Adds favorites feature for creating shortcuts, including network shares.

As explained earlier in this thread, it's not possible to apply some of the fixes in SDK 2.x into a SDK 1.x firmware, as much as we would like to.

We also have a new version of the ALPHA/BETA SDK 2.x firmware. This should now fix the 3D 23.976fps output issue as well as the 2D output being over-scanned on the right and bottom issue. However, as I described earlier in this thread, this ALPHA/BETA firmware is missing much of the customization and features in the 1.x firmware. In general, a user should only try the ALPHA/BETA firmware if the 3D 23.976fps and 2D overscan issue is so important as to override any other function. This is why the 2.x firmware is not available for general public download and those who are interested in trying it can PM me for the link. The link is the same for those who have tried the previous ALPHA/BETA firmware.

Thanks for everyone's patience.
post #1477 of 1651
Does this allow favorites for NFS shares? That is what I have been wanting.
post #1478 of 1651
My wish came true.

I just installed the latest alpha/beta and am very very happy.

I haven't tried any videos yet and just got my HDD recognized without reformatting.

The disk mounting is all new. My internal disk is now recognized as sda instead of sdb. The old vold automounter is finally gone.

The good news is the next version has no android. WooHoo smile.gif

The firmware looks like somebody really knows what to do.

The user interface still needs some work. Haven't tried to play any videos yet.


EDIT1:

I viewed one of my typical 2D videos in the new alpha/beta firmware player and that still works nicely. I need to get my data disk working and then I am going to keep using the alpha/beta firmware and make some small mods just for fun.

I just installed my SSD for experimenting with the new alpha/beta firmware to avoid losing the files in my good 3TB disk. The new firmware wanted to reformat my disk. At first I refused and just had the firmware rescan my old disk. That worked except the firmware still wanted to reformat during each reboot. I finally reformatted.

The new firmware created four partitions and mounted the disk as sdb. The first is a NTFS or UFSD partition. Then a swap partition that is unused, ext3 partition currently unused and then a udf partition called livepause also unused. My current disk has a small FAT32 partition and a large ext3 partition so I need to be careful until I figure out how to make the new Micca do what I want. I need to backup my current files before taking a chance with my big disk. I think the current disk partitioning is left over from the DVR and DVT features still remaining in the new firmware and will probably change before the final firmware release.

This is what I found when using the new alpha/beta firmware to reformat my experimental disk:
Code:
:~$ telnet micca
Trying 192.168.0.184...
Connected to micca.localnet.
Escape character is '^]'.
DMP:184 login: root
login: can't chdir to home directory ''


BusyBox v1.18.4 (2012-09-04 10:42:44 CST) built-in shell (ash)
Enter 'help' for a list of built-in commands.

/ # df
Filesystem           1K-blocks      Used Available Use% Mounted on
/dev/root                94976     94976         0 100% /
devtmpfs                234368         0    234368   0% /dev
/dev/mtdblock2          102400     12288     90112  12% /tmp/preserve
/dev/mtdblock3           24576     13768     10808  56% /usr/local/etc
/dev/sdb1             57641216    796740  56844476   1% /tmp/hdd/volumes/HDD1
/dev/sdb3               521780        20    495256   0% /tmp/hdd/root
/dev/sdb4              4199934        10   4199924   0% /tmp/hdd/livepause
//192.168.0.199/Share3 481453052 431831512  49621540  90% /tmp/netb/mnt/WORKGROUP/CORE2QUAD/Share3

/ # cat /proc/mounts
rootfs / rootfs rw 0 0
/dev/root / squashfs ro,relatime 0 0
devtmpfs /dev devtmpfs rw,relatime,size=234368k,nr_inodes=58592,mode=755 0 0
none /proc proc rw,relatime 0 0
none /sys sysfs rw,relatime 0 0
none /tmp ramfs rw,relatime 0 0
/dev/mtdblock2 /tmp/preserve yaffs rw,relatime 0 0
/dev/mtdblock3 /usr/local/etc yaffs rw,relatime 0 0
/dev/sdb1 /tmp/hdd/volumes/HDD1 ufsd rw,noatime,nls=utf8,uid=0,gid=0,fmask=0,dmask=0,force 0 0
/dev/sdb3 /tmp/hdd/root ext3 rw,relatime,barrier=1,nodelalloc,data=writeback 0 0
/dev/sdb4 /tmp/hdd/livepause udf rw,relatime,utf8 0 0
//192.168.0.199/Share3 /tmp/netb/mnt/WORKGROUP/CORE2QUAD/Share3 cifs rw,relatime,unc=\\192.168.0.199\Share3,username=Realtek_guest,uid=0,noforceuid,gid=0,noforcegid,addr=192.168.0.199,file_mode=0755,dir_mode=0755,mapchars,rsize=64512,wsize=57344 0 0

/ # exit
Connection closed by foreign host.
:~$ exit
exit
.
Edited by mods41 - 12/23/12 at 3:24pm
post #1479 of 1651

mods41 I am both impressed and curious about your experimentation with the firmware. I hope you continue to have

success with your efforts. I am also happy to see new releases from Micca. I guess we are not out in the cold just yet

Patience sometimes pays off. Next year will hopefully bring positive achievements and developments for us as users and for the many media

streamer/player developers/sellers

post #1480 of 1651
Guys,

I just received an alert from the firmware guys to warn those trying out the 2.x Alpha/Beta firmware not to use the USB 3.0 connection on the EP950. Using it will cause the player not to boot again and the firmware will have to be installed again using recovery mode.
post #1481 of 1651

Ok tell them thanks for the heads up Jack. I am glad I did not try that myself cuz it would have scared the heck out of me :)

At least it does not brick the player so it is not a major catastrophe.

post #1482 of 1651
Quote:
Originally Posted by Jack@Micca View Post

...This should now fix the 3D 23.976fps output issue as well as the 2D output being over-scanned on the right and bottom issue. However, as I described earlier in this thread, this ALPHA/BETA firmware is missing much of the customization and features in the 1.x firmware. In general, a user should only try the ALPHA/BETA firmware if the 3D 23.976fps and 2D overscan issue is so important as to override any other function. This is why the 2.x firmware is not available for general public download and those who are interested in trying it can PM me for the link. The link is the same for those who have tried the previous ALPHA/BETA firmware.
Thanks for everyone's patience.

Jack, I can confirm that this version appears to fix the 23.976Hz issue in 3D. Thank you for getting this done.
post #1483 of 1651
Quote:
Originally Posted by rypaul View Post

Ok tell them thanks for the heads up Jack. I am glad I did not try that myself cuz it would have scared the heck out of me smile.gif
At least it does not brick the player so it is not a major catastrophe.

Phew, glad that the warning was in time. It really speaks to the Alpha nature of the firmware.

Quote:
Originally Posted by HokeySmoke View Post

Jack, I can confirm that this version appears to fix the 23.976Hz issue in 3D. Thank you for getting this done.

Awesome! I hope that this gets us back on the right track.

By the way, someone asked in PM whether this Alpha/Beta firmware also works for the EP600 G2, which it does - just in case others are quietly wondering about the same thing.

Happy Holidays!
post #1484 of 1651
Was anyone able to pass hd audio with the beta firmware? I tried various settings and I was only sending the core 5.1 to my receiver.
post #1485 of 1651
Quote:
Originally Posted by djn2004 View Post

Was anyone able to pass hd audio with the beta firmware? I tried various settings and I was only sending the core 5.1 to my receiver.

Nope this Alpha firmware is hopeless if you want to use streaming, My Receiver just flickers from PCM to DTS and back again.

Back to the Dune D1

rgds Damon
post #1486 of 1651
I have been working with the newest alpha/beta firmware and found an easy way to mod the firmware. I have tweaked most of the basic linux parts of the distribution to work the way I like by unpacking and rebuilding the firmware. That takes time to do and debugging is complicated if things don't go right.

The parts of the firmware I haven't worked concern the actual player part of the firmware and are located in /usr/local/bin and are read-only. This includes the user interface and the premium apps section. That is also the part I am least comfortable in tweaking because of all of the rss files. So I found a way to make the /usr/local/bin files read-write where mods can be made without rebuilding the firmware. This is the result:
Code:
:~$ telnet micca
Trying 192.168.0.184...
Connected to micca.localnet.
Escape character is '^]'.
DMP:184 login: root


BusyBox v1.18.4 (2012-09-04 10:42:44 CST) built-in shell (ash)
Enter 'help' for a list of built-in commands.

~ # cat /proc/mounts
rootfs / rootfs rw 0 0
/dev/root / squashfs ro,relatime 0 0
devtmpfs /dev devtmpfs rw,relatime,size=234368k,nr_inodes=58592,mode=755 0 0
none /proc proc rw,relatime 0 0
none /sys sysfs rw,relatime 0 0
none /tmp ramfs rw,relatime 0 0
/dev/mtdblock2 /tmp/preserve yaffs rw,relatime 0 0
/dev/mtdblock3 /usr/local/etc yaffs rw,relatime 0 0
/dev/sda1 /tmp/usbmounts/sda1 ufsd rw,noatime,nls=utf8,uid=0,gid=0,fmask=0,dmask=0,force 0 0
/dev/sda3 /usr/local/bin ext3 rw,relatime,barrier=1,nodelalloc,data=writeback 0 0
~ # exit
Connection closed by foreign host.
:~$ exit
exit


This is how:
Code:
mkdir /tmp/sda3
mount -t ext3 /dev/sda3 /tmp/sda3
cd /tmp/sda3
cp -a /usr/local/bin/* .
cd
umount /dev/sda3
mount -t ext3 /dev/sda3 /usr/local/bin
cd /usr/local/bin

This overlays the partition containing the new /usr/local/bin over the old /usr/local/bin and is now read-write.

You might have to change the sda3 to a partition of your own and make sure that is formatted with ext3. Now changes to the files in /usr/local/bin can be made without the 'read-only file system' error message. Now I just have to learn the rss.

.
post #1487 of 1651

Nice find there. Redirecting it that way will definately save time with regards to experimentation, plus there

is less stress on the flash memory from the constant reflashing.

I tip my hat to you sir.

post #1488 of 1651
@ rypaul
Thanks.

Here is some more info from /usr/local/etc/dvdplayer/Setup from sqlite3. This is a little longish so I am going to try an attachment. I don't know if the setup interface creates this for the dvdplayer or if the dvdplayer makes this for the setup programs. There might be something in here of interest.

Edit1: This is from the newest alpha/beta firmware.

.
usr.local.etc.dvdplayer.Setup.txt 25k .txt file
post #1489 of 1651
jack, I have the ep600 G2 whose sole purpose is for 3D use. Could you send me the link for the ALPHA/BETA SDK 2.x firmware as I only have 2 more days in deciding whether or not to return this media player. Thanks, C rose
post #1490 of 1651
Hey dfox990- you are supposed to send a PM to Jack. To do that just hover over Jack's icon area.

Anyway, I have found there are two extra memory partitions available in the flash with the alpha/beta firmware that are currently unused.
Code:
mkdir /tmp/block4
mount -t yaffs2 /dev/mtdblock4 /tmp/block4
mkdir /tmp/block0
mount -t yaffs2 /dev/mtdblock0 /tmp/block0

This results in 212992K for mtdblock4 and 3756032K for mtdblock0 and they are read-write storage. I made /data directory with links to an /opt directory for adding optware and a /root directory.

Edit1: This maybe wasn't a good idea. I now have errors when trying to mount the above parts of the unused flash memory. I think they are normally unused and so not formatted perfectly for yaffs2. Maybe when I tried to resize the /usr/local/etc I fouled them in some way and now I don't know how to reformat them to correct the errors. I am now using a hard disk to hold the files previously placed in the flash memory. That 3.7G of flash could have been useful. Oh well.

.
Edited by mods41 - 1/8/13 at 7:26am
post #1491 of 1651
Quote:
Originally Posted by dfox990 View Post

jack, I have the ep600 G2 whose sole purpose is for 3D use. Could you send me the link for the ALPHA/BETA SDK 2.x firmware as I only have 2 more days in deciding whether or not to return this media player. Thanks, C rose

Try the following link.
http://content.miccastore.com/ep950-alpha-beta
post #1492 of 1651
I have been tinkering with the new alpha/beta firmware. Working with the firmware has been easy and fun because there is no android.

The new firmware is still very rough for the EP950 because this was made for a player with the DVB-T? tuner. That is a standard not used in the US. The 1186 chip is supposed to support recording the same as the 1185 except I haven't tried to record anything. I imagine the hardware might not be ready for that feature even if the firmware allows recording.

Many of the added premium apps do not work. I have used the weather apps and the Yahoo finance and those work fine. The Real Pilot has the browser and that can be used for browsing the internet. I haven't tried to stream videos in the browser and doubt that works. The Dailymotion app seems to stream videos except I wasn't interested in those. The You Tube didn't work for me, no big loss. I wouldn't miss any of the apps now except the weather and finance apps are nice to have. The Flickr app doesn't work while I did get the Flickr screensave to work. I changed a link address in one of the files before trying so maybe that did something.

I mostly just play videos and that has worked for my files made over the years to play easily.

I have rebuilt the firmware many times so far. I was able to mod the firmware to make the entire /etc directory read-write by moving some files around and linking /usr/local/etc to /etc. I reorganized some of the init process and changed a lot of the permissions on the files to be more of a linux standard machine. The new firmware is very easy to customize.

The internal disk uses a new format with the new firmware. An external USB disk should be fine with the new firmware. Otherwise, the alpha firmware wants to reformat the internal drive every time until you allow the disk to be wiped and re-partitioned.

I am sure the alpha firmware is much more efficient without the android and with other changes. I think the Micca runs much easier and smoother without the overhead of the android and I see no problems like failed processes or errors resulting in delays or aborts. That might make playing complex files easier than the older firmware.

The real-time clock still doesn't work and now I think that will never work. The clock is a problem with a lot of embedded systems and I don't think there is even a battery backup. The date is updated from the internet when the Micca is powered on so the problem doesn't last for long.

The DvdPlayer binary now activates a vooleauth process even when I am not interested in Voole. I don't know if that is trying to message across the internet while I am watching a video so I killed that without any side effects. I also killed the DMS app and the RootApp because I don't know what they do and things seem to work fine without them. I want my Micca to be devoted to playing my videos and not to get distracted by other programs so they are now stopped from the start.

I don't know if these changes have made any real difference in the way the Micca works, I just like to think so. I have a feeling there are still a lot of changes to be made to the alpha firmware before there is an actual full release so I will have to start my mods over with each new release.

.
post #1493 of 1651
what is "vooleauth" process ?

DMS means digital media server .
post #1494 of 1651
thanks mods41 & freebits. BTW, this is just my 2nd post so point out my shortcomings if any.......
post #1495 of 1651
Quote:
Originally Posted by canton160 View Post

what is "vooleauth" process ?
DMS means digital media server .

OK, canton. I let the DvdPlayer start the DMS. I then found a setting in the network setup for DLNA and that shows where I can turn on the DLNA DMS and DLNA DMR. So the Micca can be a Digital Media Server and a Digital Media Renderer. I don't use either of those except the DLNA server might come in handy on occasion. The UPNP is still available in the File Manager.

I just looked in the UPNP and saw the regular DLNA servers and also saw the micca. I saw my files in the micca appeared when I used the micca to look at the micca DLNA server. So now I know what DMS is about and I can now turn that off in the setup menu. I can see how that could be handy for DLNA people. The Samba still works and files can be fetched from the network shares the same as before.

There is a vooleauthd program and a vooleauth.conf file in the /usr/local/bin. The DvdPlayer program starts the vooleauthd program during startup even if you never go to the Voole App in the Premium Apps tab. This must have something to do with voole.com. There are several apps similar to that from HiMedia and they are all in chinese. I am sure Micca will remove them in the final firmware. I just replaced the vooleauthd program with a simple shell script to do nothing and the micca was happy.

.
post #1496 of 1651
Hopefully someone can help me here... I just received my ep950 yesterday and have it hooked up to a gigabit switch that's also hooked up to my computer. For whatever reason, none of my PCs see the ep950 on the network other than the "other devices" category which only opens a property box when double clicked.

I've gone through the tutorial posted in this thread, but couldn't find any other relevant information. Anyone have any idea on how to remedy this?
post #1497 of 1651
Quote:
Originally Posted by jdubsss View Post

Hopefully someone can help me here... I just received my ep950 yesterday and have it hooked up to a gigabit switch that's also hooked up to my computer. For whatever reason, none of my PCs see the ep950 on the network other than the "other devices" category which only opens a property box when double clicked.

This sounds like a basic networking problem. The Micca should begin with a broadcast looking for a dhcp server to get an IP address. Be sure your dhcp server is working or you will need to configure a static route. I think the initial IP address is 192.168.0.8 or 9.

What does the Micca do when you enter the setup menu for the networking? The Micca should explain the status of the network.

I plug my Micca into a router. There is very little difference in the networking speed of the Micca whether you use a 100Mhz or 1Ghz network so any old router would work. There is nothing wrong with running a gigabit network just very little benefit for the Micca.

There are sometimes problems with using a WiFi adapter with the ethernet at the same time.

Could you explain more about your network addressing and if you use a router or OSX or Win7 to get the addresses?

.
post #1498 of 1651
Quote:
Originally Posted by mods41 View Post

This sounds like a basic networking problem. The Micca should begin with a broadcast looking for a dhcp server to get an IP address. Be sure your dhcp server is working or you will need to configure a static route. I think the initial IP address is 192.168.0.8 or 9.

What does the Micca do when you enter the setup menu for the networking? The Micca should explain the status of the network.

I plug my Micca into a router. There is very little difference in the networking speed of the Micca whether you use a 100Mhz or 1Ghz network so any old router would work. There is nothing wrong with running a gigabit network just very little benefit for the Micca.

There are sometimes problems with using a WiFi adapter with the ethernet at the same time.

Could you explain more about your network addressing and if you use a router or OSX or Win7 to get the addresses?

.

My DHCP works and the Micca gets assigned an ip. When I enter the menu I select wired and put everything to auto and it gets a connection successfully.

I use win7 to get the addresses. I have a lot of equipment in my house so the IP assigned is 192.168.1.32. Like I said, I see the micca in "other devices", but nothing is accessible from there. My network discovery and sharing are all enabled as well.

I've tried resetting my switch, the micca, and my PC to no avail. Everytime I boot the micca it's assigned the same IP despite me not having given it a static one yet.
post #1499 of 1651
I will just copy past my emails with Micca customer service so far. It has been nothing short of pitiful. I was involved in this forum a long time ago back when the EP950 came out and decided to purchase it from Amazon. Now there are so many posts I can't keep up! Anyways, I noticed Jack@Micca was really working with consumers and trying to get these bugs worked out so I decided to buy the EP950. Well anyways the following is my experience with Micca customer support:


(Sent January 8th) So again I am sending a new email to Micca support because I have got NO RESPONSE in over a MONTH! Someone over there PLEASE HELP ME. This is the most unprofessional customer service I have ever encountered. My original email was asking what I need to do to exchange my EP950 for one that does not have the stuttering and power on/off issue, as I knew this was a problem in mine days after I bought it. I was involved in the forum talk with JACK@MICCA when the product was working out the bugs and what not. I knew I was taking a bit of a risk buying the EP950 but I realized how much JACK@MICCA was listening to the consumers and helping get the problems and bugs fixed. Soon after I received the unit I was aware of the stuttering issue it had and also the power on and off issue. I have one of the original units with the 1186 chip. The problem was in the Realtek chip I believe. You guys finally found a solution to the problem as it was a hardware issue that could not be fixed with a firmware update. JACK@MICCA said that people would be able to send the unit back in and get one that had the new hardware and also said that Micca would pay for the shipping or throw in a dongle unit for WiFi. I have waited awhile to send mine back for a couple reasons: One, I wanted to make sure all the bugs were worked out so I decided to wait awhile. Two, I am a foreman at a fence company in the summertime and I was extremely busy and pushed it off until about a month ago when I first emailed you guys. Three, most importantly, the EP950 came with a ONE YEAR warranty. I feel like you guys don't even care about your customers at all at this point. I have spent days reading and typing my thoughts and opinions concerning the EP950 and what do I get in return? Pretty much a slap in the face. I get a one sentence response saying "The series of exchange happened earlier this year and we no longer offer free exchange." THAT'S IT. You guys could not even tell me what to do after that point not to mention reply to any of my emails after that was said. You never fully answered my question or told me what I needed to do for the exchange! Again, I paid $150 dollars for the unit that came with a one year warranty! It almost seems like you guys are trying to ignore me until my one year warranty is up. What else do I need to do to get you guys to understand my concern and respond to me? I don't know who is in control of the support or help over there but it has been nothing but a headache for me. I am attaching my original replies to my original support email. I am also going to send this email from another email account for good measure. Here are the details of my order: Order #: 103-9045745-3472261 Order Date: February 26, 2012 from Amazon.com. I paid 149.95 plus tax and shipping. Today is 1/08/2013 and I have spent over an hour and a half typing this, yes I am slow typer (sometimes in the head too). Can you please do the right thing and make this right for me? All I want is a non defective unit and instructions where, when, and how to send it. I have the original box with foam and everything that came with it. Please if you can not help me give me to someone who will. Please respond ASAP. I am counting on you guys to make this right. I have only praised Micca up until this experience. Sincerely, Brady Sparks (sparkfuzz)

(PRIOR REPLIES)

OKAY IT IS JANUARY 2nd TODAY AND I HAVE NOT GOT A RESPONSE SINCE NOVEMBER 29TH! I paid 150 dollars for a product that doesn't do what it is supposed to do and I patiently have waited on a response on how to get one that works, but I have been completely ignored here. I was told to respond to this email and not send a new one yet I have not got a response in over a month! THAT IS UNACCEPTABLE! I WILL NOW FORWARD THIS AS A NEW EMAIL TO MICCA SUPPORT BESIDES JUST REPLYING TO MY ORIGINAL TICKET. PUTTING CUSTOMERS ON THE BACK BURNER IS NOT PROFESSIONAL! WHAT DO I NEED TO DO TO GET A NON-ISSUE EP950? I have not even had this thing a year. I keep repeating myself PLEASE READ BELOW AS NOBODY SEEMS TO WANT TO ANSWER MY SIMPLE QUESTION WHEN I REPLY! YES I HAVE BEEN WAITING OVER A MONTH FOR A RESPONSE!!! My original ticket number is #997182

On Thu, Dec 27, 2012 at 4:04 PM, Brady Sparks wrote:
COME ON MICCA! What is taking so long????? Show a little care for your customers! I spend my time addressing my concerns and waiting patiently and all I get in return is NOTHING!? Can the person handling this email please forward this to someone who cares. If you cant help me then I want to talk to someone who will. If emails are no use then give me a phone number so I can call and talk to someone who will help me.

On Mon, Dec 24, 2012 at 1:54 AM, Brady Sparks wrote:
Okay this is getting a little ridiculous. I have waited patiently 20 more days and I have not heard from you guys. I really thought this company was more professional than that. Half of the reason I purchased from Micca is because of some of the reviews I read at http://www.resellerratings.com .I want to give positive feedback but the experience so far is not a good one. I am simply asking what I need to do to receive a non defective unit of the EP950. Im not asking for something free I will cover the shipping. Mine has the power on/off issue and the stuttering which you guys fixed with a hardware change. I paid 150 for it awhile back when the player was new. To be honest it should not have even been released to the public due to the the fps stuttering issue which is a big deal in my opinion. The player also does not transfer at 1Gb/sec even though the product is advertised to do so. Though that speed would be nice its not a deal breaker for me, I just want one that does not stutter. Again, what do I need to do to get a NON DEFECTIVE UNIT? Thank you, Brady Sparks (sparkfuzz on www.avsforums.com)

On Tue, Dec 4, 2012 at 3:19 PM, Brady Sparks wrote:
I now have waited 5 days and no response. Almost 10 days total. I just want to send my unit in to get a non defective unit. Can you please help me Micca...

On Thu, Nov 29, 2012 at 8:53 PM, Brady Sparks wrote:

Ok so i have to cover the shipping to get a non defective unit? I have had the thing for less than a year and have all the original packaging. I was involved in the forums awhile back while you guys were still working out the bugs. I would hope your not telling me i am stick with a bad unit. It stutters and i could see this from day one. There is a hardware change to fix this along with the power on off issue. Can you please let me know what i need to do to get a good ep950 that didn't get recalled.

On Nov 29, 2012 2:46 PM, "Micca Store" wrote:
>
> Brady Sparks,
>
> Our customer support team personnel has replied to your support ticket [#997182]. The message is as follows:
>
> ---- Begin Message ----
>
> The series of exchange happened earlier this year and we no longer offer free exchange.
>
> ---- End Message ----
>
> If you wish to send additional comments or information regarding this issue, please reply directly to this email. Please do not send a new email (i.e. clicking "new" instead of "reply") as this would create a new ticket and cause delays.


Anyway that is how they are treating their customers right now... I remember you Eagle_2, I see you are having similar experiences. After reading some things I would prefer a full refund if they will not take my unit back and replace it with a non defective one. What is the point of a warranty??????????????mad.gif
post #1500 of 1651
Quote:
Originally Posted by jdubsss View Post

My DHCP works and the Micca gets assigned an ip. When I enter the menu I select wired and put everything to auto and it gets a connection successfully.
I use win7 to get the addresses. I have a lot of equipment in my house so the IP assigned is 192.168.1.32. Like I said, I see the micca in "other devices", but nothing is accessible from there. My network discovery and sharing are all enabled as well.
I've tried resetting my switch, the micca, and my PC to no avail. Everytime I boot the micca it's assigned the same IP despite me not having given it a static one yet.

This doesn't seem like a network problem at all. You should be able to telnet to the micca as is. There isn't much to do with telnet unless you want to do some hacking. The stock firmware does not have ftp. The Micca is mostly intended to look around the network and find things to play. There isn't much to find on the Micca from the network with only the default settings. I sometimes go into the File Manager tab in the Micca and choose the Network to find my Windows shares. Then I can copy files from the Windows shares to the Micca or play them directly with the Micca. That is much better than choosing the UPNP to find the DLNA files because those files cannot be transferred from the DLNA server to the Micca and can only be played.

Transferring files across the network is fairly reliable yet very slow. A faster way is to use the USB port in the back of the Micca to connect to your Windows machine showing the Micca as a USB storage device. The disadvantage with that is problems with compatibility because the Micca writes to the NTFS disk in a way Windows doesn't like so Windows always has to complain and check the filesystem. So I think the best way is to use an external USB disk to connect to the Micca with the two USB host ports on the side of the Micca. The files still transfer much faster than across the network and do not cause the complaints without Windows getting involved.

I think the Micca has the Samba file server in some versions of the firmware. I don't really know what to do to find the Micca shares from Windows. Maybe somebody who uses the Micca to serve shares could help.

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