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Micca EP950! - Page 13

post #361 of 1584
2/29/12 at 12:18pm
Quote:
Originally Posted by Jack@Micca View Post

For the 23.976 judder, we need to determine which layer this problem exists in the firmware. If it exists at a deep enough of a layer, we will be limited in terms of what we are able to do to fix it and must rely on Realtek to address it in a future SDK release.

This is the reason why I just don't think this player will work out for me. I haven't made a final decision yet, but the bottom line is, you are in the first phase of trying to determine why the stuttering is happening. From there, you will be looking at ways to solve the issue. During that point, you will discover if it is something that you can fix, or as you say, if it is something beyond your control, that requires a future SDK release.

But that doesn't do any of us any good for the foreseeable future. This is all stuff that should have been tested before releasing the product. I noticed this stutter on day 1, with my own 2 eyes. My friend noticed it yesterday after I pointed it out to him. How a company can release a flawed product like this is troubling. This should not have gone unnoticed until the customers became vocal about it.

You may very well have every intention of addressing this issue, as it is in the best interest of both your company and your customers, but we're still left here for weeks or months with playback issues while you can hopefully sort out the issues. And if it turns out that it is beyond your ability to fix, we're at the mercy of Realtek. And them fixing the issue in a future version of their chip doesn't help us now with this device.

So unfortunately, we have 2 options:

- wait and hope that it is something that can be corrected on your end; if not, and it ends up a Realtek issue, we may or may not ever get a fix

- return the unit and opt for another media player that doesn't use the 1186 chip.

I do believe that you will address the power on/off issue. However, I'm starting to fear, based on the fact that the Miccas, Himedias, and Iconbits all have the stutter issue, that this may very well end up being a Realtek issue, and that we will end up with a flaw that cannot or will not be corrected.

That is the issue I have been pondering since I got the unit, and it appears likely to me that if it ends up a Realtek issue, the fix may never happen. As much as I love the look and features of this player, especially the 3D ISO playback, and that feature would be sorely missed if I go with, say, a Dune, at least then I would have a player with rock-solid playback of all framerates and formats, and if I lose my ability to play 3D ISOs, well, I don't really have that ability now anyways, due to the stuttering.
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post #362 of 1584
2/29/12 at 12:19pm
Sorry, double-post.
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post #363 of 1584
2/29/12 at 1:17pm
eagle_2,

I have somewhat the opposite perspective, perhaps because I've seen this same kind of thing happen before with the Sigma chips. The Sigma chip in the Dune is 3 years old now, so I would certainly expect it to be rock solid in terms of functionality. But one of the reasons I chose to buy an 1186 box right now is to help point out the bugs before it's too late to change anything. I think it's got extraordinarily good value for what it could deliver, and we need to get to the engineers before they go off to develop the "1187" or something else. A good part of the reason the Dune is rock solid is because of the users giving feedback during the initial phases of the product.
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post #364 of 1584
2/29/12 at 2:19pm
Quote:
Originally Posted by HokeySmoke View Post

eagle_2,

I have somewhat the opposite perspective, perhaps because I've seen this same kind of thing happen before with the Sigma chips. The Sigma chip in the Dune is 3 years old now, so I would certainly expect it to be rock solid in terms of functionality. But one of the reasons I chose to buy an 1186 box right now is to help point out the bugs before it's too late to change anything. I think it's got extraordinarily good value for what it could deliver, and we need to get to the engineers before they go off to develop the "1187" or something else. A good part of the reason the Dune is rock solid is because of the users giving feedback during the initial phases of the product.

It is not certain that a firmware change will correct the problem, or that the people who write the firmware will bother to fix it.

What steps can an engineer take to get access to the tools and code needed to write their own firmware changes? Is this available by signing an NDA? Do they have to work for a vendor?
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post #365 of 1584
2/29/12 at 2:33pm
Quote:
Originally Posted by Richard Adams View Post

What steps can an engineer take to get access to the tools and code needed to write their own firmware changes? Is this available by signing an NDA? Do they have to work for a vendor?

Unfortunately, we cannot disclose this information. However, I will point out fact that there's virtually no custom firmware available for Realtek players that modifies the behavior at a the core audio/video handling level.
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post #366 of 1584
2/29/12 at 2:41pm
Has anyone bothered to explain why in certain applications the judder issue is obvious yet in other applications (mine being one) that it is inperceptable.
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post #367 of 1584
2/29/12 at 2:44pm
Quote:
Originally Posted by Richard Adams View Post

It is not certain that a firmware change will correct the problem, or that the people who write the firmware will bother to fix it.

Yes, that is a risk. But the 1185 had a similar 24Hz issue that was resolved by one of the OEMs (DViCo TViX). Perhaps they had to modify the source code to do it, but they did. Unfortunately, that company is no longer alive, according to this:

http://www.mpcclub.com/forum/showthread.php?t=28345
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post #368 of 1584
2/29/12 at 2:59pm
Quote:
Originally Posted by mkoss View Post

Has anyone bothered to explain why in certain applications the judder issue is obvious yet in other applications (mine being one) that it is inperceptable.

http://www.avsforum.com/avs-vb/showt...4#post21709174

Imagine a cricket chirping every 42 seconds keeping you from sleeping, so you turn on a fan to make some "white noise" and then you don't notice the cricket anymore. Same thing here, in video terms, but bear in mind that the signal to noise ratio is lower with that fan on.
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post #369 of 1584
2/29/12 at 3:23pm
Quote:
Originally Posted by mkoss View Post

Has anyone bothered to explain why in certain applications the judder issue is obvious yet in other applications (mine being one) that it is inperceptable.

I read Hokeysmoke's responses. Here is an another.

Some TV systems make video viewing smoother looking by processing the signal. This can be a selling point.

That same processing can make the stutter smoother to the point where it is no longer seen at all.
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post #370 of 1584
2/29/12 at 4:01pm
Another similar thing is dithering in displays to effectively mask contouring (banding). You can have a 6-bit display (most desktop LCDs these days) and still provide a good picture when you trade off temporal resolution for better spatial resolution.
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post #371 of 1584
2/29/12 at 6:27pm
Does anyone has experience to install and run TrueCrypt executable on EP950 Linux environment? Is it possible to use telnet to install/run TrueCrypt to mount/dismount a TrueCrypt volume under EP950's Linux envrionment?

If not, is it possible to see a 3T/1.5T USB portable drive using file explorer after booting into EP950's Android OS?

I'd like to see if a solution available playing video from a encrypted vault or hidden folder(not just dotting a folder).
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post #372 of 1584
2/29/12 at 8:26pm
Quote:
Originally Posted by Jack@Micca View Post


The nature of the power-on problem is such that I have already indicated we will correct this problem with any customer who has an affected unit. We hope our conduct up to this point reassures our customers that we will follow through with a fix. For those customers that are not comfortable with this, Amazon's excellent 30-day return policy guarantees that the customer has zero out of pocket expense for doing a return. As a general rule, companies who have chronic product quality or customer service issues would not rely on Amazon for selling their products for fear of poor reviews and high return rates.

Jack@Micca, Here are specific questions about the power on/off issue.

Assume for the purposes of these questions that the power on / off issue has not yet been addressed by a user installable firmware upgrade, and a particular customer's unit can only be rid of this problem by exchanging it for a different unit that does not have the issue.

These questions are not concerned with Micca discovering the root cause of the issue.

A) Was the data you presented, that 10% of the units have this issue, based on actual testing of EP950 units by Micca's own testing?

B) Has Micca's outgoing inspection of shipped units been improved so that all units shipped for Amazon orders or replacements are now free of this issue? Is Micca still shipping units, a percentage of which may have this issue?

C) If a customer waits past the 30 days to return a unit for remedy of this defect, and returns is directly to Micca, either for repair or exchange, will Micca issue a prepaid return label for the exchange / and allow a cross ship where a replacement is sent while the unit to be returned is in transit?

D) What is the maximum amount of time a purchaser can allow after purchase to return a unit that has this issue in order to get a free exchange, repair, or refund?

Thank you for considering my questions.
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post #373 of 1584
2/29/12 at 8:50pm
Quote:
Originally Posted by eagle_2 View Post

This is the reason why I just don't think this player will work out for me. I haven't made a final decision yet, but the bottom line is, you are in the first phase of trying to determine why the stuttering is happening. From there, you will be looking at ways to solve the issue. During that point, you will discover if it is something that you can fix, or as you say, if it is something beyond your control, that requires a future SDK release.

But that doesn't do any of us any good for the foreseeable future. This is all stuff that should have been tested before releasing the product. I noticed this stutter on day 1, with my own 2 eyes. My friend noticed it yesterday after I pointed it out to him. How a company can release a flawed product like this is troubling. This should not have gone unnoticed until the customers became vocal about it.

You may very well have every intention of addressing this issue, as it is in the best interest of both your company and your customers, but we're still left here for weeks or months with playback issues while you can hopefully sort out the issues. And if it turns out that it is beyond your ability to fix, we're at the mercy of Realtek. And them fixing the issue in a future version of their chip doesn't help us now with this device.

So unfortunately, we have 2 options:

- wait and hope that it is something that can be corrected on your end; if not, and it ends up a Realtek issue, we may or may not ever get a fix

- return the unit and opt for another media player that doesn't use the 1186 chip.

I do believe that you will address the power on/off issue. However, I'm starting to fear, based on the fact that the Miccas, Himedias, and Iconbits all have the stutter issue, that this may very well end up being a Realtek issue, and that we will end up with a flaw that cannot or will not be corrected.

That is the issue I have been pondering since I got the unit, and it appears likely to me that if it ends up a Realtek issue, the fix may never happen. As much as I love the look and features of this player, especially the 3D ISO playback, and that feature would be sorely missed if I go with, say, a Dune, at least then I would have a player with rock-solid playback of all framerates and formats, and if I lose my ability to play 3D ISOs, well, I don't really have that ability now anyways, due to the stuttering.

Since some users do not even see the stutter, maybe Realtek doesn't see the stutter either, since as Hokeysmoke wrote, Realtek's 1185 chip had the same problem.

This is not rocket science. The player is playing the files at the wrong frame rate, and filling in the gaps with extra frames that are seen as a momentary stutter.

When Jack@Micca talks about the problem, the most important parts of the response that a customer should be seeing are missing. He should be saying that Realtek is aware of this problem and that Micca and Realtek are working day and night to make sure this problem is fixed, and by a specific reasonable deadline they they commit to.*

This clearly is common issue across the 1186 based product platforms, and it should be a Realtek issue.

Instead we see the worst possible response where they set up in advance to blame someone else (the SDK) for the problem as one of the outcomes, with no indication that they can get it fixed by Realtek.

There are already 17 or more brands of players already on the market using these Realtek 1186 chips. I can see if all 17 were calling Realtek and saying they were going to cancel orders unless the problem was fixed immediately, it would actually get done. That's not the case.

*People stutter once in a while and it's okay (I wrote "they" twice) - Machines stuttering is not okay.
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post #374 of 1584
2/29/12 at 9:28pm
I'm not holding my breath on this one. As with the case of the EP600, which is still fairly buggy, Micca is already moving on to the EP600 G2 (2nd generation with Realtek 1186). Owners of the old EP600 from now on should expect "less frequent" firmware update. As if there were any "frequent" firmware update in the first place.
This is not looking good at all.
The way I see it. If you can live with all these bugs, keep it. If not, return it before the deadline. Waiting for the phantom firmware will only lead to further frustration.
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post #375 of 1584
2/29/12 at 11:55pm
Quote:
Originally Posted by Richard Adams View Post

A) Was the data you presented, that 10% of the units have this issue, based on actual testing of EP950 units by Micca's own testing?

It's based partly on the number of units sold to date, and the amount of problem reports we've received, adjusted by the fact that not all customers report problems they encounter. It's an estimate, not an exact number.

Quote:


B) Has Micca's outgoing inspection of shipped units been improved so that all units shipped for Amazon orders or replacements are now free of this issue? Is Micca still shipping units, a percentage of which may have this issue?

As I explained earlier, when we have determined the root cause of the issue, we will decide what to do with the existing stock at Amazon. Replacement players sent as exchange to affected customers will be guaranteed to be free of the power on issue.

Quote:


C) If a customer waits past the 30 days to return a unit for remedy of this defect, and returns is directly to Micca, either for repair or exchange, will Micca issue a prepaid return label for the exchange / and allow a cross ship where a replacement is sent while the unit to be returned is in transit?

If we determine that an exchange is necessary to address this issue, we will do so free of charge. We will provide pre-paid shipping labels, or offer a free WiFi dongle as compensation if the customer pays for the shipping - whichever is more convenient for the customer. We will not be cross shipping.

Quote:


D) What is the maximum amount of time a purchaser can allow after purchase to return a unit that has this issue in order to get a free exchange, repair, or refund?

I do not see this taking more than 60 days to get an exchange unit into the hands of affected customers. Note that the 30-day refund period is still in effect. If you do not believe we will be able to fix this issue, or if you do not want to wait for 60 days to have the issue fixed, the most prudent thing to do would be to return it for a refund within the 30-day refund period.
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post #376 of 1584
3/1/12 at 12:40am
Quote:
Originally Posted by Jack@Micca View Post

Replacement players sent as exchange to affected customers will be guaranteed to be free of the power on issue.

Would the exchange have to be handled through Micca instead of Amazon to make sure the "power on" issue is not there?

Can Micca or Amazon sell me a new EP950 already guaranteed to be free of the issue, or do I need to take my chances and order one with "fingers crossed"?

I would like to get this on order, while eliminating the chance of needing to return it. Is there a way?

Thanks for your polite prior answers and for considering my new questions.
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post #377 of 1584
3/1/12 at 2:59am
Quote:
Originally Posted by Jack@Micca View Post

Unfortunately, we cannot disclose this information. However, I will point out fact that there's virtually no custom firmware available for Realtek players that modifies the behavior at a the core audio/video handling level.

The fifth message in this thread over on the Pivos Forums seems to offer a rather candid insight into the process of "firmware development" on the realtek platform. Relevant snippets are in the following quote:

Quote:


Pivos_BigC Pivos Employee wrote:
Actually, since the firmware updates are primarily handled by the boards original designer, all 1185 players have 'offshore outsourced contractor' based firmware updates. That is the very nature of today's global economy.
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Realtek SDK licensing information is protected under NDA, but I would be extremely surprised if anyone but a full service ODM had the ability to roll their own firmware.
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Other manufacturers firmware for their 1185 based devices are on the same platform as ours, the Realtek SDK. Their original code consists of less than one quarter of one percent of the code contained within the device. Very little content within the firmware is copyright of the company who distributes and supports the product. Realtek owns a huge chunk of it, then much of the underlying housekeeping systems are actually GPL.
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post #378 of 1584
3/1/12 at 7:07am
Quote:
Originally Posted by Richard Adams View Post

Would the exchange have to be handled through Micca instead of Amazon to make sure the "power on" issue is not there?

We would request that all exchanges be done through us. However, someone who is still within their 30 day return period can choose to return through Amazon and receive a refund, then obtain a replacement - Amazon does not process exchanges, only return/refunds.

Quote:


Can Micca or Amazon sell me a new EP950 already guaranteed to be free of the issue, or do I need to take my chances and order one with "fingers crossed"?

I would like to get this on order, while eliminating the chance of needing to return it. Is there a way?

We currently cannot guarantee this, unfortunately.

Quote:


Thanks for your polite prior answers and for considering my new questions.

No problem, that's what I am here for.
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post #379 of 1584
3/1/12 at 9:39am
I got this player 2 days back. No power on/off issue so far. (touchwood). Although noticing few things -

The unit is very slow to respond to remote on second day. After I press a button on remote, I have to wait for another 5 seconds before the pressing another otherwise the unit won't respond. It was working fine on Day 1. Has anyone noticed it before? I did the factory defaults reset and it cured the problem. Not sure if it will return again.

About 3D: It seems this unit either introduces quite a bit of cross-talk. Picture looks not solid/sharp due to this. It looks quite soft. Also, if subtitles are on, then the letters show lots of cross-talk. If I play the same movie using bluray on my panasonic bluray player with exact same hardware, the cross talk is almost non-existent. I tried adjusting the Depth on Bluray menu, but no help.

I am on the latest firmware, btw.
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post #380 of 1584
3/1/12 at 11:28am
Quote:
Originally Posted by adude View Post

I got this player 2 days back. No power on/off issue so far. (touchwood). Although noticing few things -

The unit is very slow to respond to remote on second day. After I press a button on remote, I have to wait for another 5 seconds before the pressing another otherwise the unit won't respond. It was working fine on Day 1. Has anyone noticed it before? I did the factory defaults reset and it cured the problem. Not sure if it will return again.

About 3D: It seems this unit either introduces quite a bit of cross-talk. Picture looks not solid/sharp due to this. It looks quite soft. Also, if subtitles are on, then the letters show lots of cross-talk. If I play the same movie using bluray on my panasonic bluray player with exact same hardware, the cross talk is almost non-existent. I tried adjusting the Depth on Bluray menu, but no help.

I am on the latest firmware, btw.

Eagle_2 noted an issue with ghosting in an earlier post of his. I wonder if this is not the same observation. Is the cross-talk motion based, or does it show up as general fuzziness on even static images?
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post #381 of 1584
3/1/12 at 11:50am
I was just about to mention that I have noticed increased crosstalk with the Micca. I have watched the same sbs files on both my tv's built-in media player and the Micca, and the Micca definitely exhibits more crosstalk, or "ghosting". It's very apparent in some scenes that are almost a non-issue when playing it from my tv.

When I say crosstalk I am referring to "ghosting", or double-images, seen when one eye sees a bit of the image the eye is supposed to see. Some material in general is more likely to exhibit crosstalk, but there's no question in my mind that this player has more pronounced crosstalk over my tv's built-in player, which definitely has a negative impact on 3D viewing. The 3D still works great, but you're almost seeing a double image due to the heavy ghosting. Most of my 3D blu-ray discs show very little ghosting when played from my blu-ray player.

I'm not sure why the Micca increases ghosting, but it does.
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post #382 of 1584
3/1/12 at 1:24pm
Jack, eagle_2,

Yes, that's exactly what I see. It shows up even when the image is paused and there is quite a bit of fuzziness. I compared Avatar, Transformers, Tron Legacy and its there in all the movies.

I have one more issue. If I fast forward, and then hit play, there is a static sound coming out of speakers for 2 sec and then normal sound. Sometimes this static sound stays and I have to stop the playback and restart playback to get rid of it.
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post #383 of 1584
3/1/12 at 1:47pm
Need help mapping 950 internal HD in windows explorer so I can transfer files to it over my wired LAN. This step was so simple on my WD Live Hub I must be not be getting the UNC address right for the 950.

Ok, Installed internal HD and formatted it with the 950. When going to the 950 file manager shown are HDD, network, upnp and nfs. Before I put in the HD HDD was not a choice shown so at least the 950 recognizes it's own internal HD. When pressing OK on HDD it labels the HDD icon as D:

I have the device name assigned as MICCA in the setup/system of the 950.

In windows explorer/my computer/map network drive I have tried the following addresses: \\\\Micca, \\\\Micca\\HDD, \\\\Device\\Micca, \\\\Micca\\HDD\\D and everything else I could think of. The pc searches but can't find the 950 and it's HD. I think I just don't have the address right.

On the WD Live hub I used \\\\WDHub\\WDTVLiveHub and it works perfectly.

XP Pro SP3, and the latest Micca firmware installed, 1.0.3.7

Could some kind soul steer me in the right direction? Thanks
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post #384 of 1584
3/1/12 at 1:58pm
I've had my EP950 for a couple weeks, I've noticed the stutter and the on/off issue.

So new at this I thought the stutter was file format related until I read this thread.
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post #385 of 1584
3/1/12 at 7:06pm
Quote:
Originally Posted by Richard Adams View Post

Would the exchange have to be handled through Micca instead of Amazon to make sure the "power on" issue is not there?

Can Micca or Amazon sell me a new EP950 already guaranteed to be free of the issue, or do I need to take my chances and order one with "fingers crossed"?

I would like to get this on order, while eliminating the chance of needing to return it. Is there a way?

Thanks for your polite prior answers and for considering my new questions.

I would say if you have the money, buy it. Amazon is a very trusted site to buy from and if you do not like it or have problems you could return it for a refund. Is that simple.
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post #386 of 1584
3/1/12 at 8:21pm
All,

We are gathering additional information on the juddering issue, and wanted to get some clarification from those who has observed the issue. First our own observation:

With the player set to 24p on, HDMI Auto, the player automatically switches to 24p output mode when a 23.976 or 24fps video is played. When this happened, the test TV reported that it was now displaying a 1920x1080 24p video source. For both the 23.976 and 24p video that's played, there can be a brief visible "shake" as the bars move across the screen. However, it seems to occur more frequent than 41/42 seconds as reported by others, as it happens every few seconds or so in our test setup. The severity of the shake is not uniform. Sometimes it's a very slight "tremor", other times, it almost seems that the bar is moving backwards for one frame. This shake happens in both 23.976 and 24fps videos, and its arguable whether it's happening more often or more severe in the 23.976 video than the 24fps video. Is this what others have seen?

With the player's 24p mode turned off, the player continues to output a 60fps signal when 23.976/24fps videos are played. Thus configured, 23.976 continues to exhibit the "shake" every now and then, again more frequent than every 41/42 seconds. 24fps video is very smooth, with no visible shake at all, except once at the very beginning when the player just starts to play the video. In this mode, 59.94 video is mostly very smooth, but can have a very short shake every now and then - we didn't measure how long, but at least 20-30 seconds between each shake and much more infrequent and less perceptible than the 23.976 video shake. 60fps video plays very smoothly.

So can you please help clarify:

1. Are you seeing the judder with 24p turned on or off?
2. Is the 23.976 video very smooth except for the judder you see every 41/42 seconds?
3. If you do have 24p turned on, and your TV supports this mode, does 24p video playback smoothly for you?

Thanks for any additional info you can provide.
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post #387 of 1584
3/1/12 at 8:48pm
Jack, are you talking 2D or 3D? 3D is always played back at 24Hz regardless of the 24p setting.
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post #388 of 1584
3/1/12 at 9:27pm
Jack@Micca, I have no stuttering issues I could see. Everything played fine with 24Hz on/off. Straight to my TV, a 42" Vizio passive 3DTV.

P.S. The only problem I have is when connected to my pioneer Elite VSX-40 the picture is like out of color and 3D wont pass through.
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post #389 of 1584
3/1/12 at 11:35pm
Those who do not see stuttering really don't need to say so, since it's those of us that are seeing it that are trying to get to the bottom of why it is happening. Enough people are seeing it, and it has been reported in enough threads, that it is apparent that it is a real issue. Those who don't see it are either not sensitive enough to see it, or their tv is "processing" the image and hiding the issue such that it cannot be seen. It does not mean it isn't happening. As far as I can tell all 1186 chips stutter, and their older chips did as well.

Jack, as far as my experience:

1) I see the judder with 24p turned on. I believe the judder is much more difficult to notice when it is turned off, though there are videos posted in the HiMedia thread that did capture the stutter with it off.

2) To me, 23.976 video plays smoothly except for that stutter every 42 seconds. There is of course the natural film stutter that is part of watching 23.976 material, which might make it hard to see very tiny fluctuations in playback. But for me, it appears to be as smooth as one can expect 23.976 material to be until the stutter hits every 42 seconds.

3) If you mean does 24.000 material play smoothly, as opposed to 23.976, then yes, it appears to me to play smoothly, without the judder experienced with 23.976 material.

@Hokeysmoke, I've found that if you set your video output to 720p/60, you can play full 3D ISOs at 720p@60Hz, apparently without stuttering from what I can tell. Of course, it's only 720p, but it's a way to play 3D ISOs without stutter. But yeah, if your output is set to 1080p@60, then 3D will automatically switch to 24p whether you have 24p turned on or off.
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post #390 of 1584
3/2/12 at 6:42am
HokeySmoke,

I am referring to the 2D test files in the test file pack that was linked to earlier in this thread.

Eagle_2,

It would appear that we are seeing something different from what you are seeing. Have you tried viewing with the moving bars test files? Having a common set of files is really helpful. The judder that we are seeing are not consistent in terms of severity or frequency, falling into a range, rather than a specific repeating phenomenon. Some of it is slight - seems as if the frame count is correct, just the spacing between the frames gets out of sync for a fraction of a second. Some of it is more severe, looking as if an extra frame is added, giving the impression that the bar is moving backwards for a frame. The slight judder does happen more often than the severe type.

While viewing normal movie material, even an attentive observer might not notice the "slight" type of judder, even though this happens more frequent than once every 41/42 seconds based on our observation. The more noticeable kind of judder could be more easily seen by an attentive observer.

What's curious is that 23.976 and 24fps both playback with the slight judder ever few seconds when the player switches to 24p output. This does not match the observations of other sin this thread.

However, if the player remains in 60p mode, the 24fps plays back smoothly when the player remains in 60p, but the 23.976 still suffers from the judder. This matches better with what others have observed. So it would be helpful if we receive some additional clarification on what mode the player is in when judder is noticed.
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