This is the reason why I just don't think this player will work out for me. I haven't made a final decision yet, but the bottom line is, you are in the first phase of trying to determine why the stuttering is happening. From there, you will be looking at ways to solve the issue. During that point, you will discover if it is something that you can fix, or as you say, if it is something beyond your control, that requires a future SDK release.
But that doesn't do any of us any good for the foreseeable future. This is all stuff that should have been tested before releasing the product. I noticed this stutter on day 1, with my own 2 eyes. My friend noticed it yesterday after I pointed it out to him. How a company can release a flawed product like this is troubling. This should not have gone unnoticed until the customers became vocal about it.
You may very well have every intention of addressing this issue, as it is in the best interest of both your company and your customers, but we're still left here for weeks or months with playback issues while you can hopefully sort out the issues. And if it turns out that it is beyond your ability to fix, we're at the mercy of Realtek. And them fixing the issue in a future version of their chip doesn't help us now with this device.
So unfortunately, we have 2 options:
- wait and hope that it is something that can be corrected on your end; if not, and it ends up a Realtek issue, we may or may not ever get a fix
- return the unit and opt for another media player that doesn't use the 1186 chip.
I do believe that you will address the power on/off issue. However, I'm starting to fear, based on the fact that the Miccas, Himedias, and Iconbits all have the stutter issue, that this may very well end up being a Realtek issue, and that we will end up with a flaw that cannot or will not be corrected.
That is the issue I have been pondering since I got the unit, and it appears likely to me that if it ends up a Realtek issue, the fix may never happen. As much as I love the look and features of this player, especially the 3D ISO playback, and that feature would be sorely missed if I go with, say, a Dune, at least then I would have a player with rock-solid playback of all framerates and formats, and if I lose my ability to play 3D ISOs, well, I don't really have that ability now anyways, due to the stuttering.