Originally Posted by N8DOGG
Integra is a dealer only brand. You "should" be dealing with your dealer you bought it from and that's it. That's the point of the line being a dealer only brand. Your Dealer "should" have taken care of you and I'm wondering why he's not, thus I wonder what his side of the story is. I'm not saying you're lying or anything but I wonder why he's not taking care of you like he should.
From your 12 posts, they are pretty much all on this thread telling us this story, which is fine but whats the reason your not dealing with your dealer? You said he's small but that doesn't matter, he's still a dealer. I've had a few paradigm problems back in the day and had a few bad experiences dealing with them directly but at the end of the day, we bought if from a dealer, our dealer should be taking care of us until the warranty expires. After I found a proper Paradigm dealer, my driver problem was solved in 24 hours and I had the new drivers I needed. Thats what you dealer should be doing for you.
just wondering if what your saying is the case, why do manufacturer's bother putting things like warranty papers, instruction to register your device with them and things of that nature. I've never seen a paper that says "if you have problems, bring to your dealer."
Now, could his dealer do a little more?, maybe but the dealer doesn't have to. As a dealer would I have taken is broken product, give him another one and me (as a dealer) deal with Onkyo so to not inconvenience my customer?, maybe, but I don't have to. Is it good business sense to do so?, probably, but again the dealer doesn't have to.
So ultimately, it is the manufacturer's responsibility.
Integra is a dealer only brand because as such, they are "suppose" to have ad some in depth training of some sort for this specific brand and it's components. Having done so, the manufacturer will feel confident that a defect is not because the big box store staff told them that welding a toaster on the side of the amp is a good thing. Also, in some cases (I'm not claiming that Integra does this) it helps elevate the "status" of this brand so they can charge premium price.