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Official BenQ W7000 Owners Thread - Page 55

post #1621 of 3788
Quote:
Originally Posted by jimmy12 View Post

I do have the 1.03 firmware and even if I did not, I can only see the firmware marginally impacting the iris noise by reducing its default aggressiveness. I've been wrong many times before though, so maybe a firmware revision could have a larger impact on the iris noise than I'm thinking?
That's why my guess is that with the dramatic difference in iris noise reported in this thread and what I've observed it's possible that there's hardware differences between some of the benq units which are leading to the differences in iris noise. The other possibility is that my unit is defective.
Could others with the 1.03 firmware report back on their iris noise? As well, did you get your w7000 fresh from the factory with 1.03 or did you get an older unit that had to be updated by the factory or service center to 1.03?

Ordered my new unit with 1.03 firmware directly from BENQ a few weeks ago. The iris is so quiet in operation that I had to put my ear down beside the lens to make sure that it was actually working.

Fan noise is noticeable but not distracting - in the middle betwee the H900BD (loud) and HD33 (quiet).
post #1622 of 3788
I'm starting to think the BenQ noise issue is more than just a deviance from one unit to another; maybe BenQ released the earlier models before the "mechanics" were smoothed out (not an unrealistic proposition considering how BenQ tends to release things before bugs get fixed).

The "iris" noise on my 1.0 Firmware/Hardware (?) is nearly unbearable. Combined with the extra loud fan noise in normal mode, only way to enjoy using the PJ is to crank up the volume or build a hush-box, both of which I'd rather not have to do.

To sum up, there are 4 distinct noises which should be addressed by BenQ in future.

1) Lower fan noise (with today's silent HTPC's, isn't there a better solution?)
2) Improve iris noise (this isn't so bad actually, but could be better; it's the loudest of the iris PJ's I've owned; sounds like a hard drive constantly searching for data)
3) Remove high-pitched squeal (iris issue?). Really annoying when I turn off the PJ when it's in the middle of the squeal, and it continues squealing until it eventually shuts off. This is the worst noise.
4) When the PJ is powered down, it emits a very faint humming noise (again almost silent, but it's the first PJ I've owned that doesn't completely "shut off")

I've built silent HTPC's for my theater, so maybe I've being "pickier" than average...

Don't get me wrong, I absolutely love the image the W7000 produces, just wish they straightned out some issues before releasing it to public.
post #1623 of 3788
It's the same thing complained about in the w6000 thread, someone that had 4 different units said they all sounded different, so I am not saying it isn't possible they improved something relating to noise, but just saying it is more likely a sample variance.
post #1624 of 3788
Thread Starter 
Quote:
Originally Posted by coderguy View Post

It's the same thing complained about in the w6000 thread, someone that had 4 different units said they all sounded different, so I am not saying it isn't possible they improved something relating to noise, but just saying it is more likely a sample variance.

I had 3 W7000's since December, all 3 were different to varying degrees

@ everyone - There is going to be sample variances with all the projectors, not just the inexpensive one's. Look at the banding problem some are having on the VW1000 which is 25K MSRP. My first JVC RS55 (~ 3x the cost of the W7000) had a bad lens and poor convergence. The replacement by some chance, is nearly perfect. Getting a golden sample projector can take some luck. I'm not saying it's right, but it's the side effect of mass producing something as fragile as a projector which requires tight tolerances.

BQ seems very generous with swapping projectors if there is an issue (much better than JVC) so if it's bugging anyone, ask them to replace it.

The fan is trying to cool a 300 watt lamp that cranks out 1500 lumens @ D65. If it bothered me, I'd take it apart and swap in some Noctua fans. HTPC fans will know this product.
post #1625 of 3788
Quote:
Originally Posted by zombie10k View Post

I had 3 W7000's since December, all 3 were different to varying degrees
@ everyone - There is going to be sample variances with all the projectors, not just the inexpensive one's. Look at the banding problem some are having on the VW1000 which is 25K MSRP. My first JVC RS55 (~ 3x the cost of the W7000) had a bad lens and poor convergence. The replacement by some chance, is nearly perfect. Getting a golden sample projector can take some luck. I'm not saying it's right, but it's the side effect of mass producing something as fragile as a projector which requires tight tolerances.
BQ seems very generous with swapping projectors if there is an issue (much better than JVC) so if it's bugging anyone, ask them to replace it.
The fan is trying to cool a 300 watt lamp that cranks out 1500 lumens @ D65. If it bothered me, I'd take it apart and swap in some Noctua fans. HTPC fans will know this product.

Just to be clear, the complaints weren't about the fan noise. I, and I think others, don't mind a noisy fan because the noise is consistent. What we've been mentioning is the random high pitched noises that the iris squeals out - they're rather distracting.
post #1626 of 3788
Thread Starter 
I'm aware of the high pitched noise you guys are referring to, I could hear it on the 2nd W7000 I had. I have to be standing right on top of the replacement to hear it. It's quieter than the last model.

There is likely some sample variances where one copy is going to be different than another. ideally they would all be the same. I've seen a number of different projectors this year, some copies of the same model. All the manufacturers can have the top performers and enough duds thrown in the mix as well. Was it built on a Monday or a Friday? smile.gif

This might explains some of the discrepancies we see from various owners, reviewers, etc. Some might have looked at my first RS55 and assumed, 'this is just how they all are' and judged the RS55 from a bad copy. The replacement was a big difference. Focus was dead on, convergence very close and noticeably sharper in comparison.

I've joked about it before, but I'm serious that I would pay a premium to have a cherry picked sample to avoid having to cross my fingers for a great copy.

if you guys swap with BQ, I don't think they are all going to be that noisy with the iris.
post #1627 of 3788
I have had 4 w7000 since December. My experience is that the 2 that had the built date stamp Dec. Are the 2 that make the high pitch iris sound. The other 2 that were stamp with the built date Jan. had no high pitch sound. My current w7000 with the 1.03 firmware is a Dec model and the high pitch sound is getting distracting. I'm sick of sending units back so I think I will built a hush box for it considering the picture is perfect and I don't want to send it in and take the chance of getting another w7000 that has a worse picture.
post #1628 of 3788
May I jump in with a (hopefully) simple question?

I purchased my W7000 in Switzerland 2 weeks ago (with firmware 1.00) and shipped it immediately to the Swiss service company for Benq (Sertronics) for a firmware update.

Yesterday I got it back, and much to my dismay I found, that it now has firmware 1.02.

Can anybody tell me, what are the improvements from 1.02 to 1.03? Thanks a lot.
post #1629 of 3788
I am curious, if I stacked two W7000 for a brighter picture, can I still use the active glasses to view 3d? Or do I have to go with a passive setup with two projectors.
post #1630 of 3788
Thread Starter 
Quote:
Originally Posted by kuebler View Post

May I jump in with a (hopefully) simple question?

I purchased my W7000 in Switzerland 2 weeks ago (with firmware 1.00) and shipped it immediately to the Swiss service company for Benq (Sertronics) for a firmware update.

Yesterday I got it back, and much to my dismay I found, that it now has firmware 1.02.

Can anybody tell me, what are the improvements from 1.02 to 1.03? Thanks a lot.

The main difference between 1.02 and 1.03 is the 1:1 mapping issue with HDMI sources. This may or may not be obvious, depending on how big your screen is, seating distance, etc.

I would recommend getting the 1.03, it should be available world wide at this point as some in the UK had theirs updated to 1.03 . If your dealer has trouble getting it, let me know and I'll forward you the engineer's email of BQ in the US to pass the request.
post #1631 of 3788
Quote:
Originally Posted by zombie10k View Post

The main difference between 1.02 and 1.03 is the 1:1 mapping issue with HDMI sources. This may or may not be obvious, depending on how big your screen is, seating distance, etc.

I'm using a 165" HP screen at a sitting distance of 165" as well. And I am using 1080p material, either scaled up by a satellite receiver, or natively from blurays from a Sony PS3.

So it is not desirable, that the W7000 does its own scaling on top of it, and I'm afraid that I may notice at least a slight resulting unsharpness.
Quote:
I would recommend getting the 1.03, it should be available world wide at this point as some in the UK had theirs updated to 1.03 . If your dealer has trouble getting it, let me know and I'll forward you the engineer's email of BQ in the US to pass the request.

Thanks for your offer. I'll treat it as sort of an "escape of last resort"... wink.gifwink.gif
post #1632 of 3788
I just got the Benq w 7000 from Amazon. It was manufactured in Jan, 2012 but does have the new firmware 1.03. I didn't notice any loud noises form the iris. I am using an oppo 93 as the blue ray player. My problem is that in the 3-d mode using sbs and the optoma zd201 glasses I get what someone else refered to as a partial loss of sinc. in rapidly moving sequences. Someone suggested that he had that problem but when he turned the film mode off in the advanced picture setttings the problem went away. My problem is that the film mode is set on and is greyed out so I can't change it. Also the black ire is grayed out and is set to 0. I've tried all sorts of picture presets but can't change that setting. Is this a setting in the service menu or the isf menu. I can get into those but really I don't want to change anything without more information. I may be just overlooking something simple but I would appreciate any help. I also ordered a pair of the truedepth 3-d dlp link 2nd generation (the most up to date ones that they had on their website) glasses to see if the ZD201 glasses are the problem. Thanks for any help.
post #1633 of 3788
Thread Starter 
can you see the stereo image when this sync loss occurs? I had some issues with my ZD201's that were losing sync from time to time. I replaced the batteries and they have been fine since then. I don't watch SBS, only full 3D BD, so I can't comment if it's something else.

The batteries are cheap, so it can't hurt to replace them to see if that helps.
post #1634 of 3788
Yes I can see the stereo image but it looks like it is partially inverted. I checked the battery on a battery tester and it seems to have enough voltage but I think that I will try new battery anyhow. I still don't know why I can't change the film mode or the black ire level. I agree I don't have this problem with BD disks. Our cable system uses SBS and I usually have a pretty good signal. Post 1621 described the problem
Edited by wookie - 6/17/12 at 8:43am
post #1635 of 3788
Thread Starter 
I had a chance last night to revisit the new BenQ glasses to see how they compared to the other DLP Link glasses.The new BQ's are letting through a lot of the red flash, to the point where it shifts the color of the faces as seen through the glasses, with a tint towards red.

I went back and forth between the ZD201's, the new BQ's, Original BQ's and the True Depth 3D glasses. Here's the order in terms of ability the block the red flash signal.

ZD201 > True Depth > BenQ (original) > Ben Q (new style)

The True Depth 3D have a nice sized lens for those with prescription glasses. They leak a little red flash through the right eye, but it's not bad at all and would be a good, cheap alternative to stock up on for visitors. The ZD201's are still the king at blocking the red flash signal evenly through both eyes. 100% perfect.

benq-glasses.jpg
post #1636 of 3788
Hey Zombie,

Can you pm me or post a link to where I can buy the ZD201's?

Thanks man!
post #1637 of 3788
Thread Starter 
Quote:
Originally Posted by plasmaowner View Post

Hey Zombie,

Can you pm me or post a link to where I can buy the ZD201's?

Thanks man!

sure, check your messages.
post #1638 of 3788
Quote:
Originally Posted by plasmaowner View Post

Hey Zombie,
Can you pm me or post a link to where I can buy the ZD201's?
Thanks man!

If you are in the USA also look for the Acer JZ.JBU00.012.
They seem to be the same as the Optoma ZD201's only they are white.
post #1639 of 3788
I accidentally posted my BenQ W7000 inquiry here: http://www.avsforum.com/t/1416259/help-with-tuning-benq-w7000-for-less-pop
how do I delete that thread, or get it moved into this thread?
post #1640 of 3788
Don't worry about it. I believe only mods can delete threads, you can't delete the first post in a thread even if you wrote it. It doesn't matter that you posted it in a separate thread.
post #1641 of 3788
Hi, if i order now from benq will i get the new firmware 1.03? and how many glasses are included in the projector? Hi, zombie can u pm me where to buy those ZD 201 glasses?
post #1642 of 3788
Has anyone tested to see if the input lag changed with the new firmware?
post #1643 of 3788
Quote:
Originally Posted by zombie10k View Post

The main difference between 1.02 and 1.03 is the 1:1 mapping issue with HDMI sources. This may or may not be obvious, depending on how big your screen is, seating distance, etc.
I would recommend getting the 1.03, it should be available world wide at this point as some in the UK had theirs updated to 1.03.

I think I can shed some light onto the issue. It's not because the service doesn't have access to 1.03.

As I had posted, I had firmware 1.00, and this was updated by Swiss Sertronics to 1.02. Because by this the HDMI 1:1 pixel mapping problem is not solved, I spoke today with the technician. He told me, that for the projector/mainboard revision 00-100 (this is my variant, as written on the type plate on the bottom of the PJ) from production month Dec.2011, only the firmware 1.02 can be used for update.

From this I take the conclusion, that the 1:1 pixel mapping problem involves hardware as well, and can be solved only after a mainbaord swap with firmware 1.03.

Such is life, in general and very especially in hightech... wink.gif
post #1644 of 3788
Thread Starter 
Quote:
Originally Posted by kuebler View Post

I think I can shed some light onto the issue. It's not because the service doesn't have access to 1.03.

As I had posted, I had firmware 1.00, and this was updated by Swiss Sertronics to 1.02. Because by this the HDMI 1:1 pixel mapping problem is not solved, I spoke today with the technician. He told me, that for the projector/mainboard revision 00-100 (this is my variant, as written on the type plate on the bottom of the PJ) from production month Dec.2011, only the firmware 1.02 can be used for update.

From this I take the conclusion, that the 1:1 pixel mapping problem involves hardware as well, and can be solved only after a mainbaord swap with firmware 1.03.

Such is life, in general and very especially in hightech... wink.gif

Hi, it appears this tech center is giving you bad information. My W7000 and a number of others are Dec 2011 with the 00-100 mainboard revision and were updated to 1.03 without a problem (no hardware update). The head engineer in the US stated that this was a firmware only fix for all BQ W7000 models, regardless of the manufacturer date.

I'll email you their contact information if you want to pursue it. I think there is a noticeable difference before / after (as others have stated as well).
post #1645 of 3788
Quote:
Originally Posted by zombie10k View Post

...
I'll email you their contact information if you want to pursue it. I think there is a noticeable difference before / after (as others have stated as well).
Thank you for your kindfulness. In parallel I've PMed you my email-address, for forwarding me this contact information.

I'll see, how the service engineer will deal this time with my W7000. At least he has now understood, that I insist on 1.03

Thank god I still have my trusty old W10000, and so my supply of still unwatched 3D blurays (at present 5) can last a bit longer... So everything has also a positive side wink.gif
post #1646 of 3788
Probably gonna send mine back soon for the 1.03 update. But for anyone who has been in talk with their engineers, is there any plans for a 1.04 update. Cause I don't want to send it in and there be a new update next month. Like the seem to be doing every other month since January.
post #1647 of 3788
Are most people mounting the W7000 on the ceiling? I see the proj calculater shows it dead center of the screen which would be tough hanging from the ceiling. I know it has the vertical lens shift, but I think it will mostly shift up, and not as much down as it would have to do when mounted upside down. Is there a recommended height above the screen or below it that will minimize any keystone effect?
post #1648 of 3788
Just got mine yesterday from Amazon for $1999.99. The unit was shipped from Phoenix, Az. It was built in Jan 2012 and comes with 1.03 FW. Just laid the unit on sofa, fired it up, changed the Color Temp to "Warm". Then put in the Disney WOW HD demo disc#2 and started the scene with different flowers. The reaction from my family was just "WOW". The image was just clear, sharp, bright and vibrant that it made the image pop and had a punch to the viewing experience. This is how I always stick with the DLP chips rather then the LCD ones. Also received 3x pairs of ZD201's yesterday from Amazon UK. Popped in the 3D Toy Story 3 and the image looked excellent. However, it has only the 16x9, not the widescreen formal as my BDIII is 2.35:1 ready. Fortunately, there is no need for the marking on the sides.

After my first impression with the W7000, I just don't want to got back to my Samsung 59D8000 plasma TV which costed $2600 in 2011. However, the Samsung 3D glasses (SSG-3500CR) win hand down on the performance and comfort. They weight less than half (28g) of what the ZD201's at half of the price too ($49.99). The ZD201's are so bulky and ugly compared to the Samsung ones. I wish Samsung could make their 3D glasses for DLP Link projectors.

380
363
Edited by X-2001 - 6/20/12 at 6:17pm
post #1649 of 3788
Thread Starter 
those glasses are interesting, but not sure if they'd interfere with those wearing prescriptions. Regarding 3D performance, the ZD201/W7000 combo should easily beat the Samsung 59D8000 for crosstalk and lack of flicker in the glasses.
post #1650 of 3788
Also, I didn't hear any undistracted noises even though the W7000 was set at my ear level for now. Only the noise came out from it was the fan noise and it wasn't as loud as my laptop (when watching YouTube videos on my laptop). RBE was a none issue for me and my family either. I have had 3 different DLP projectors in the past 10 years (2 of them were the NEC portable type projectors - 2x-4x CW). None of us + relatives + friends have never mentioned about seeing RBE at all. Maybe my eyes trick me not seeing the RBE or I am so lucky that I got the prefect DLP projectors each time?

Zombie10k, I need help getting an A-lens for my setup. Since an A-lens is a long term investment, I've narrowed down my 2 choices:

1, Panamorph DC1 lens - $3200 - $3500
or
2, HD-6000F lens - $3200

Which of these lenses with be a good match for my setup? Have you demoed them before? Thanks.
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