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Official BenQ W7000 Owners Thread - Page 93

post #2761 of 3788
Try hooking the bluray player up directly with a short cable to the projector (see this post: http://www.avsforum.com/t/1434826/sony-hw50-benq-w7000-epson-5020-jvc-rs55-jvc-rs-46-jvc-rs4810-jvc-rs56-mini-shootout-2012-2013/2640#post_22758466)
post #2762 of 3788
do u guys recommend the 7000?
post #2763 of 3788
Bet they do since this is the 7000 thread
post #2764 of 3788
I don't have mine yet (still on the way), but certainly for 3D it's said to be one of the best. For 2D, it has advantages/disadvantages just like all projectors, with the biggest disadvantage being black levels. If you are into dark room movie viewing, there are potentially better options, but then again this projector is pretty cheap right now compared to the "better" options. You'll get trade-offs with almost any PJ Purchase, that's why so many of us bought 2 (to counter-balance weaknesses and strengths of each).
post #2765 of 3788
Quote:
Originally Posted by joshcoll77 View Post

Just installed my w7000. Everything was going great until it came time to test 3d mode. I am trying to watch Avatar and when in 3d mode I get a black screen, when I go back to 2d mode I get two pictures (top and bottom)...
Is your AV receiver 1.4 compliant I had the same issue. to over come it without changing my receiver I got a panasonic player with dual HDMI out.
post #2766 of 3788
I've been experiencing the dreaded iris closing issue, just like others have noted it happens after several hrs that the pj is on, but this is interesting. I have a Samsung BD-UP5900 HD dvd and Blue-ray player, also a loyal Panasonic blue-ray player. The iris closing issue only happens with the sammy when playing HD dvd's and not the Panny, it does seam to be an signal or HDMI hand shake issue. I can put up with the noisy iris, just turn up the volume but not the dimming picture thats not acceptable. This Pj needs another firmware fix. I'll be contacting BenQ wish me luck!!!!
post #2767 of 3788
I hope there's a fix,
post #2768 of 3788
Thread Starter 
that's interesting info, it does sound like an HDMI issue. I've have a number of BD sources connected to the W7000 and never saw this happen.
post #2769 of 3788
Quote:
Originally Posted by zombie10k View Post

that's interesting info, it does sound like an HDMI issue. I've have a number of BD sources connected to the W7000 and never saw this happen.
that's been my findings, but I'm wondering what sources others had playing when the iris issue was notice by them? But as stated with my panny blue-ray I haven't notice the issue.
post #2770 of 3788
Quote:
Originally Posted by zombie10k View Post

that's interesting info, it does sound like an HDMI issue. I've have a number of BD sources connected to the W7000 and never saw this happen.
Sounds like its time for an iris problem-source survey thread.
post #2771 of 3788
Quote:
Originally Posted by coderguy View Post

Try hooking the bluray player up directly with a short cable to the projector (see this post: http://www.avsforum.com/t/1434826/sony-hw50-benq-w7000-epson-5020-jvc-rs55-jvc-rs-46-jvc-rs4810-jvc-rs56-mini-shootout-2012-2013/2640#post_22758466)

Just back to troubleshooting my 3D issue... Tried plugging PS3 directly into my W7000 with a short 1.4a HDMI cable as suggested by Coderguy. Same issue, black screen... actually very faint picture when room is completely dark.. Any other suggestions??
post #2772 of 3788
A question about lens shift on this thing. Can you shelf mount it at a height that is near the top of the screen? For example if the top of my screen is at 8' can I shelf mount the projector at 8' (or just below) or does it need to be ceiling mounted above the screen if its going to be up high?
post #2773 of 3788
Basically it can go anywhere to just a few inches above to a few inches below the screen (and anywhere between) from my understanding. The projector has center-based offset, so the optimal mounting spot is putting it so that it points to the middle of the screen (but most would mount it up higher to get it somewhat out of the way).
post #2774 of 3788
How long does it take to get a warranty replacement once you send them your old projector?
post #2775 of 3788
I think you get an advanced replacement option?
Other correct if I am wrong...
post #2776 of 3788
Hmmm. I mailed my projector to Benq 3 weeks ago with my RMA and still no word back. I've also left messages with customer support but all it says is "this person is not available at the moment". Anyone have a direct line to someone?
post #2777 of 3788
Quote:
Originally Posted by 3Aims View Post

Hmmm. I mailed my projector to Benq 3 weeks ago with my RMA and still no word back. I've also left messages with customer support but all it says is "this person is not available at the moment". Anyone have a direct line to someone?

Try their online chat support, I've had luck with that.
post #2778 of 3788
Quote:
Originally Posted by coderguy View Post

Basically it can go anywhere to just a few inches above to a few inches below the screen (and anywhere between) from my understanding. The projector has center-based offset, so the optimal mounting spot is putting it so that it points to the middle of the screen (but most would mount it up higher to get it somewhat out of the way).
And that's in the upright (shelf mounted) position, correct? Not upside down?
post #2779 of 3788
Either/OR, as upside down would have no effect since this projector is a 0-based offset. If I am wrong and upside down for some reason has an effect on lens shift, someone can correct me, but I kind of doubt it.

The exact amount of lens shift depends on how big your screen is, the taller the screen the higher you can place the projector above the screen. For example, for 100" 16:9 screen, something like 6" above or below the top/bottom or anywhere between (with middle being default no lens shift position). Although, even if you have a bigger screen, you won't be able to mount it that much higher, makes only a little difference unless we are talking a giant screen.

So you should be fine, I would try to mount the PJ near even with the top of the screen as the highest place to choose though (not above it), since going much above it you may max out the lens shift.
Edited by coderguy - 12/31/12 at 1:22pm
post #2780 of 3788
Cool I'm planning on shelf mounting it up near top of screen height. 150" 16:9 screen with top of screen 8' 2" from floor.
post #2781 of 3788
Hi folks,

I got this projector a couple of months back and it's a July build with 1.02 firmware. Apart from the HDMI 1:1 mapping issues is there anything else worthwhile in 1.03?
As I see it, in "Real" mode the mapping is fine and that's the only mode I need also. So I really want to avoid sending it for firmware upgrade.

What is the iris issue being talked about in this thread? Is dynamic black related only?
I always turn off DB as I can't stand the screeching sound.

And finally I built an exhaust muffler to reduce the fan noise and I am looking at the temperatures and fan speeds in the service menu. There are two temperature readings and three fan readings. Does anybody have an idea what's the normal range for them? For now they are similar to with/without the muffler, but still would be good to know.

Thanks!
post #2782 of 3788
Quote:
Originally Posted by coderguy View Post

Either/OR, as upside down would have no effect since this projector is a 0-based offset. If I am wrong and upside down for some reason has an effect on lens shift, someone can correct me, but I kind of doubt it.
The exact amount of lens shift depends on how big your screen is, the taller the screen the higher you can place the projector above the screen. For example, for 100" 16:9 screen, something like 6" above or below the top/bottom or anywhere between (with middle being default no lens shift position). Although, even if you have a bigger screen, you won't be able to mount it that much higher, makes only a little difference unless we are talking a giant screen.
So you should be fine, I would try to mount the PJ near even with the top of the screen as the highest place to choose though (not above it), since going much above it you may max out the lens shift.

I think you are correct as far what I have seen. I have a W7000 just at screen top, shelf mounted. And also a W6000 on top of it, maybe 7-8 inches above and that's also able throw on the same screen 100" screen.

Zero offset seems to imply that any position you can invert the projector and still be able make the same picture by adjusting the lens shift in opposite direction.
post #2783 of 3788
Quote:
Originally Posted by dukeav View Post

I think you are correct as far what I have seen. I have a W7000 just at screen top, shelf mounted. And also a W6000 on top of it, maybe 7-8 inches above and that's also able throw on the same screen 100" screen.
Zero offset seems to imply that any position you can invert the projector and still be able make the same picture by adjusting the lens shift in opposite direction.

Have you directly compared the 2? My undestanding is the W7k is essentially the same, only a little brighter and has 3D and some other features added, but the 2D image is similar.
post #2784 of 3788
Quote:
Originally Posted by talon95 View Post

Have you directly compared the 2? My undestanding is the W7k is essentially the same, only a little brighter and has 3D and some other features added, but the 2D image is similar.

Yes that's about right. Brighter and with 3D and maybe, and I say maybe W6000 seems to have better blacks. I thought FI would be good to have but anything but low settings and I can see trails sometimes on moving objects. I have not decided yet whether to turn it off or keep it on low.
post #2785 of 3788
I just got my benq w7000 but it doesn't have the latest firmware, does anyone know where I can get it?
post #2786 of 3788
Quote:
Originally Posted by sebastian8 View Post

I just got my benq w7000 but it doesn't have the latest firmware, does anyone know where I can get it?

Well depends on which 'version' of the w7000 you have. Check the manufacture date.. If its pretty recent.. and you have the 1.0 firmware then that is the latest (I think this is called the w7000+).. If its an older manufacture date, then it should have the 1.03 software which is the latest for the 'standard w7000'. If you don't have these versions... u have to send it back to benq for firmware updates frown.gif
post #2787 of 3788
Quote:
Originally Posted by dukeav View Post

Hi folks,
I got this projector a couple of months back and it's a July build with 1.02 firmware. Apart from the HDMI 1:1 mapping issues is there anything else worthwhile in 1.03?
As I see it, in "Real" mode the mapping is fine and that's the only mode I need also. So I really want to avoid sending it for firmware upgrade.
What is the iris issue being talked about in this thread? Is dynamic black related only?
I always turn off DB as I can't stand the screeching sound.
And finally I built an exhaust muffler to reduce the fan noise and I am looking at the temperatures and fan speeds in the service menu. There are two temperature readings and three fan readings. Does anybody have an idea what's the normal range for them? For now they are similar to with/without the muffler, but still would be good to know.
Thanks!
supposedly the 1.03 firmware is the most stable and as you mentioned cures the 1:1 mapping issue and also improves contrast by what is suppose to be better iris control. My W7K is a feb build date which from what I come to the conclusion got sent back to benQ for the firmware update. But I've been having horrific Iris issues which makes movie viewing unpleasant. I went into the service menu and disabled the iris by turning off DB. I tried this in the normal menu and the picture would go almost black in other words the iris would go to the extreme closed position. But If the iris isn't functioning the black dynamics suffer, not having an iris with this unit makes the picture look unacceptable. Aside from its 3D performance which it is supperb since it will not ghost, I'm regretting buying this projector. The build quality isn't there. My old Sony with its SXBR panels was perfect. I'm going to contact Benq today to get this repaired.
post #2788 of 3788
Quote:
Originally Posted by astrogeeker View Post

Try their online chat support, I've had luck with that.

After leaving a few VMs with no callbacks, I finally got someone on the phone today. They have not even looked at my projector as they were busy with inventory, holidays and some backlog. I was told it could be two more weeks before I hear anything back. That would put me 6 weeks out from when they got it.

Safe to say I think Benq's service sucks.
post #2789 of 3788
Quote:
Originally Posted by 3Aims View Post

After leaving a few VMs with no callbacks, I finally got someone on the phone today. They have not even looked at my projector as they were busy with inventory, holidays and some backlog. I was told it could be two more weeks before I hear anything back. That would put me 6 weeks out from when they got it.
Safe to say I think Benq's service sucks.

that's really terrible. i've had better luck with their customer service than i've had with the projector itself. i'm on my 5th unit (since may 2012) and the longest i've had to wait is about a week. but that could be due to the fact i'm about 30 minutes away from their office and have personally dropped it off in their office 2 times. hope everything is good when you get it back.
post #2790 of 3788
Quote:
Originally Posted by 3Aims View Post


After leaving a few VMs with no callbacks, I finally got someone on the phone today. They have not even looked at my projector as they were busy with inventory, holidays and some backlog. I was told it could be two more weeks before I hear anything back. That would put me 6 weeks out from when they got it.
Safe to say I think Benq's service sucks.

they told me at one point that they would send me out a new projector replacement same day, if i put it on my credit card.. which would then be refunded when they got the unit i sent them back. not great but at least i'd have a new projector quick, although i'd have to float $2k until they process the refund.

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