If its not incompetence, then is there a motivation for the confusion?
Why is BenQ putting owners through this ordeal when the dealers claim outstanding service?
Are you guys getting the same projector back? If not then what happens to the used ones?
Companies need to test products or updates before they are released. It is rare that indeed that an update would be released which destroys 1:1 pixel mapping. Regression test with out the testing is product regression.
The Acer 9500 DLP keeps the 1:1 mapping but reduces contrast of adjacent pixels at the highest frequencies. Creates a pleasing analog look and eliminates DLP harshness.
BenQ support staff is probably clueless as the firmware updates come from their subcontracted DLP design house. Its humorous to see the BenQ and the Acer sharing similar reoccurring issues.
Many companies have experienced drastic internal cuts. Employes who work under stress may suffer from reduced productivity.
Consumers are reminded to always look out for yourself. Examine others roles (often unstated) when they communicate and ask if they are speaking in your best interest. If not. its ok to occasionally bite back to keep the discussion scientifically objective.
The lower DLP prices are no bargain of the product is rushed, full of bugs and unreliable. As with automobiles there a certain years to avoid.
The 2013 3D models will be introduced beginning this summer.
Hoping for the best!
Why is BenQ putting owners through this ordeal when the dealers claim outstanding service?
Are you guys getting the same projector back? If not then what happens to the used ones?
Companies need to test products or updates before they are released. It is rare that indeed that an update would be released which destroys 1:1 pixel mapping. Regression test with out the testing is product regression.
The Acer 9500 DLP keeps the 1:1 mapping but reduces contrast of adjacent pixels at the highest frequencies. Creates a pleasing analog look and eliminates DLP harshness.
BenQ support staff is probably clueless as the firmware updates come from their subcontracted DLP design house. Its humorous to see the BenQ and the Acer sharing similar reoccurring issues.
Many companies have experienced drastic internal cuts. Employes who work under stress may suffer from reduced productivity.
Consumers are reminded to always look out for yourself. Examine others roles (often unstated) when they communicate and ask if they are speaking in your best interest. If not. its ok to occasionally bite back to keep the discussion scientifically objective.
The lower DLP prices are no bargain of the product is rushed, full of bugs and unreliable. As with automobiles there a certain years to avoid.
The 2013 3D models will be introduced beginning this summer.
Hoping for the best!
My guess is that there was pressure from management to get this projector out the door before Xmas. They skimped on the QA and now they're paying for it. Once you create a bunch of upset customers, you rush even faster to try and fix their problem often skimping or skipping regression testing altogether. They're in such a hurry to put out the fire they started, they didn't realize that their fix just broke something else in the firmware. It's a neverending cycle and it always starts with management who value time to market over quality.
