Official BenQ W7000 Owners Thread - Page 26

First I agree about the great service at AVS, as long as the consumer does not operate the projector over four hours.
Yes, BenQ does have outstanding customer service, but with excellent quality control and design it should seldom be needed!

This forum is littered with horror stories of unsatisfied customers. Take for instance, take lamp flickering or short lamp life.
The focus is the stripping away of consumer rights when buying a product.
Look at one dealer's return policy:

Manufacturer-Only Returns and Repair Policies
Certain items purchased through (dealer name omitted) may only be returned, repaired or replaced due to defect through the manufacturer directly, as per the manufacturer's policies.
.
.
.
The projector company (name omitted) will at their discretion repair or replace your unit.

What are these unpublished manufactures policies? Has this become the real warranty?
Perhaps why there is a the new consumer watchdog agency:
https://help.consumerfinance.gov/app/tellyourstory

While I disagree for gov't involvement, this is clearly due to consumers racing to the lowest price. I still use Crutchfield and my local stores, but lots of my friends wonder why when I could save $80 on some fly by night Internet store. The argument is always the same - "It's the same product", but they never think that products aren't always perfect. Then they complain when they have an issue. I don't even send these people to decent hi-fi shops because I know they'll just waste an hour of the store's time and then find the same thing on Audiogon used for $200 less.

Omitting the dealer's name does not anonymize them at all. Just cut-and-paste the rest of the setnence into google and it comes right up.

Just saying...

Well I just sent my second W7000 off with Fedex. I've been dealing with the 40 second 2d to 3d delay since I purchased my first w7000 back during Christmas of 2011. Hopefully the 3rd time will be the charm. I will report back next week on what it looks like and the firmware numbers.

i have a panasonic bdp-310 connected to my w7000 and it works fine with native 3d blu rays but if I put a 2d disc and choose to do 2d-3d conversion, the whole screen is corrupt? Is there a setting I need to change on the w7000? I tried a different player and I got the same result.

You could try side by side or top & bottom in the 3d settings. The last 2 w7000 took about 4 minutes to get into that setting.

I approve!

Are there any projectors that allows 3D gaming at 1080p above 24hz? It seems that gaming at 60hz is only allowed at 720p...

Has the color wheel speed and firmware questions been answered?

Thanks as I wasn't sure if I overlooked it. It's interesting they have engineers in two different continents. .

After reading most of this thread I went to see a BenQ W7000 at a store near my house.

I really liked it. They showed me Transformers 3.

I found the blacks really good. They are better than on my Sony Bravia that was ~$4k when my brother in law bought it. I've been watching it for the last 6 months after my Super Sony VPH1252Q (3 CRTs) died of a convergence failure...

The contrast was also really good in my opinion.

The colors where very saturated which went well with this movie I think. They can of course be turned down a bit for more realism.

The image was very crisp too.

I had 2 glimpse of the rainbow effect I think. This is my first DLP projector viewing so I did not know what to expect but I was trying hard to see it. I think it showed itself on two very 'action-type' movement of the camera. I don't think it would bother me to see it every few minutes. It is very subtle.

They did not have 3D glasses... Most stores are 'stupidly' showing 3D projectors but they don't have glasses or their glasses are not charged!

I was tempted to come back with it.

I may buy a pair of 3D glasses and go again to test it and then buy it if the stories are true about its perfect lack for crosstalk/ghosting.

That is certainly not the best 3D movie in my collection and it gets stupidly dimmer very soon after the beginning in 3D. DLP ghost free stories are not stories any more. I have been watching ghost free 3D via DLP for a while now. I do not have the W7000 but I am sure it is like the Optoma and Acer in this regard. I almost bought the BenQ but decided to spend $800+ less on the Acer which also has some issues, but very good picture. My point here is not to derail the W7k thread, rather to say all the DLPs do very good 3D. Now I would pay more for better performance and I am following along all these units to find out who cracks the flakey issues symptoms first.

Thanks.

I am also considering the acer h9500bd but no stores seem to carry it and online stores in Canada don't sell it either...

I was also looking at the Optoma HD33 but can't seem to find a store to see it. But everybody is selling it online though.

How is the 2D to 3D conversion on your Acer?

Thanks for all the suggestions!

i wonder if there is a way to use a RF/IR transmitter for 3D glasses instead of the DLP link system for the W7000. This could help the picture in 3D. I saw this unit that might do it but I'm not sure if it is any good:
http://www.consignia.ca/products/VIP...adcast-3D.html

1080p60 per eye isn't possible over hdmi due to bandwidth problems. Only PC monitors with DVI cables support this now. For projectors you have to go dual projection passive 3D. I tried WoW and Dragon Age on my Epson thinking they would be ok at 1080p24fps, but no, it was aweful.

Ok that sucks.
Since the Acer h9500bd has a DVI input, do you think it could work using a PC?

Has anyone tried using two of these together to make a passive 3D setup instead of active? It seems that it is bright enough such that you could have a really really good passive 3D setup and with these being as cheap as they are, a budget friendly setup too.

So, I've been fairly interested in getting this projector (once they sort out the firmware issues).

Currently we have a 720p Benq 8710. I know that the last biggest non 3d advance is 1080p24, which I've yet to experience. I saw it once on a samsung tv/blu-ray player but it also had that horrible frame interpolation thing, so I couldnt tell if 1080p24 was doing anything.

Anyway, how big a deal is it? is having it as noticable a change as turning on frame interpolation?

My pair Optoma ZD201's were delivered this past week. The glasses are not the longest pole in the tent!
http://www.expansys-usa.com/optoma-z...p-link-217282/

I am not sure this is entirely correct in the case of the Acer 9500. Supposedly there is full support for Nvidia 3D Vision and a menu item where one would select either DLP Link glasses or Nvidia 3D vision glasses. That would indicate to me that the Acer may disable the DLP Link flash to accomodate the Nvida IR setup. Since I do not have that Nvidia gear I am unable to test this. This information is available on the user disc that comes with the unit and is actually a separate file on that disk labeled 3D user guide or something like that. It is not available on their site. I posted about this in the 9500 thread hoping someone would confirm or deny but no love yet. Don't want to get off track here on this thread. Maybe I will get that disc out of the shed and grab the image if anyone here cares. Should have posted it in the 9500 thread.

What the heck. Here from the 3D guide:


More in a moment. Here we go, PITA getting this up:



and



If I had Nvidia 3D Vision IR setup I could answer this DLP flash question now. Seems to me the DLP flash would be disabled.

I don't want to ignore your question but please ask this over in the Acer thread. You will get more answers there and I have already pulled this thread far enough off track. I am sure the W7k is going to be an awesome unit when the FW is tweaked and that is why I keep reading here. That, and I am a DLP fanboy.

Ok, thanks for letting me know. I posted questions on the Acer thread.

Owners are still experiencing sudden power-off for the 9500. This can't be good for the bulb life.
The 9500's color requires external correction. Then there is the lack of 1:1 pixel mapping.

BenQ is testing and correcting their issues whereas Acer is all quiet.

Looking back the Great Recession was no time to be introducing new (read 3D) technology.

The Games Designers Play
-------------------------
Significantly we learn of the color wheel manipulation in the inexpensive 3D DLP projectors.
This technique increases 3D brightness but degrades 2D color fidelity.
http://www.avsforum.com/avs-vb/showt...6#post21800066

Years ago business type DLP projectors increased brightness and lowered color saturation. Now for 3D they raise color saturation!

Some have complained of the light-canon BenQ 7000 getting darker in 3D mode. However this maintains 2D color accuracy.

I received a refurbished W7000 yesterday with a Jan build date and the firmware says 1.00. I'm very happy with the picture and the switching to 3d from 2d. No more waiting 40 seconds to switch to 3D. And the blacks look blacker then my previous Dec. build W7000. The picture is very sharp in 2D and 3D. Finally Benq did something right this time. This will be my fourth Benq projector not counting the 2 previous W7000 that I beta tested for them and when its time for a new projector I will still buy Benq but I will wait for all the bugs to be taken out before I purchase it.

The ordeal that you went through is really ridiculous. If somebody else comes out with a DLP that can do everything that the W7000 does, I'd jump ship immediately. Unfortunately I have to wait more until BenQ releases yet another firmware update.

So what is the new firmware expected to fix.
I know of three issues:
1. 2d sharpness: seems to be restricted to some units (most likely defective).
2. Switching time: fixed in the 1.0 firmware
3. Black levels: Maybe?

I found a setting on my panasonic bluray player to set the black levels to either brighter or darker and it was set to brighter by default. Upon changing it, the black levels were similar to my w6000 and the ps3 but I am no expert.

That setting is more than likely setting your color range to pc levels which will crush blacks giving the appearance of better black levels.