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Official BenQ W7000 Owners Thread - Page 27

post #781 of 3366
3/23/12 at 2:24pm
I got mine at the end of Feb says December 2011 for production and Rev #00-100, I was pretty impressed for the first couple of weeks. Unfortunately mine has developed an issue where it shows a lamp error and won't start up. If I pull the lamp and reseat it, it works again until I turn it off then were back to the same lamp error.
Just filled out the RMA form for BenQ I might be unlucky, but the BenQ tech gave me the impression it was a common fault and he believed it was the lamp itself at fault, guess I'll see when I get it back.
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post #782 of 3366
3/24/12 at 8:48pm
Hey guys, I haven't been on here in a while hope all is going well. I think I have finaly come to the conclusion that I'm going to pull the trigger on the 7000 as soon as the new firmware is released. I just had a quick question, I wondering if anyone can confirm the 35ms of lag that both Art and Pete at projector reviews got? Zombie measured around 50ms. Do you think the last couple of firmwares might have helped?
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post #783 of 3366
3/25/12 at 9:14am
Any new updates on the firmware? I just bought my W 7000 earlier this month. It is now showing really blurry text, and the image appears to be a little on the soft side compared to my previous W 6000. The blurriness started just recently though. So does that fall in line with other similar issues from other users who had the blurry issues? In other words was it at least semi-sharp to begin with then became blurry? or was it just blurry from the beginning?

Last last question for everyone. Once you get your RMA number for the return with BenQ how long does it usually take to receive it back? is it a couple days? a week?longer?

oh and based on what others have asked earlier in this thread my firmware does show that it is 1.00. Sorry, I guess I have one more question. How do I detect what month my firmware is from? I know some say it's 1.0 January version or December. Hoping my issue can be resolved quickly.
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post #784 of 3366
3/25/12 at 10:16am
Members should now verify with http://snopes.com/ to determine if Urban Legend
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post #785 of 3366
3/26/12 at 5:20am
Thread Starter 
Quote:
Originally Posted by rlhjr34 View Post

Any new updates on the firmware? I just bought my W 7000 earlier this month. It is now showing really blurry text, and the image appears to be a little on the soft side compared to my previous W 6000. The blurriness started just recently though. So does that fall in line with other similar issues from other users who had the blurry issues?

The text blurring should have been there out of box. I've recently documented the difference in text between the W7000 and my SP890 @ work (same chassis, same lens, older model) to send to their US engineer. The latest I heard less than week ago is that they have a beta in testing in the US office. I don't know what it fixes, ETA to delivery, etc.

when I have more info, I'll pass it along.
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post #786 of 3366
3/26/12 at 9:04am
Quote:
Originally Posted by zombie10k View Post

The text blurring should have been there out of box. I've recently documented the difference in text between the W7000 and my SP890 @ work (same chassis, same lens, older model) to send to their US engineer. The latest I heard less than week ago is that they have a beta in testing in the US office. I don't know what it fixes, ETA to delivery, etc.

when I have more info, I'll pass it along.

It probably has been there since the beginning. Due to my schedule lately I haven't had many chances to use it until recently. Wouldn't have categorized the movies I demoed as blurry, but they weren't razor sharp either. Then when I tried to play a few games on the PS3 you could really tell it wasn't up to par. The names on the jerseys were barely legible, menu text had ghosting. In fact it reminded me of the ghosting issue that came up with the Panamorph UH380 and the JVC projectors.

I had issues with a noisy W6000 and didn't keep it due to that. The W10000 and W6000 I owned were both razor sharp. This looked more soft like an SXRD projector, and less like either of the BenQ projectors of my past. The W6000 still is the sharpest image I have had. If this can get to that level (and I have no reason to doubt it won't) I will be very satisfied with my purchase.
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post #787 of 3366
3/26/12 at 9:12am
Thread Starter 
Quote:
Originally Posted by rlhjr34 View Post

It probably has been there since the beginning. Due to my schedule lately I haven't had many chances to use it until recently. Wouldn't have categorized the movies I demoed as blurry, but they weren't razor sharp either. Then when I tried to play a few games on the PS3 you could really tell it wasn't up to par. The names on the jerseys were barely legible, menu text had ghosting. In fact it reminded me of the ghosting issue that came up with the Panamorph UH380 and the JVC projectors.

I had issues with a noisy W6000 and didn't keep it due to that. The W10000 and W6000 I owned were both razor sharp. This looked more soft like an SXRD projector, and less like either of the BenQ projectors of my past. The W6000 still is the sharpest image I have had. If this can get to that level (and I have no reason to doubt it won't) I will be very satisfied with my purchase.

agreed, it's not entirely obvious when watching video unless you have something else to compare it to. I have a W6000 and SP890 at work and both are very sharp with desktop text. The interesting thing is that I don't think it's happening in 3D mode. 3D movies look sharp to me on the W7000.

Any current owners who want to let them know what your observing, send me a PM and i'll forward the contact info so they know others besides myself are seeing the same thing. This particular engineer's name has been in the forums since 2004 and has been receptive to customer feedback.
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post #788 of 3366
3/26/12 at 5:40pm
Quote:
Originally Posted by zombie10k View Post

agreed, it's not entirely obvious when watching video unless you have something else to compare it to. I have a W6000 and SP890 at work and both are very sharp with desktop text. The interesting thing is that I don't think it's happening in 3D mode. 3D movies look sharp to me on the W7000.

Any current owners who want to let them know what your observing, send me a PM and i'll forward the contact info so they know others besides myself are seeing the same thing. This particular engineer's name has been in the forums since 2004 and has been receptive to customer feedback.

Just got an advanced replacement projector cross shipped to me for a blurrier image on HDMI than on VGA. Doesn't sound like this will fix my issue.

I have seen two other issues on this projector.
1. Was watching 3d and all of a sudden I started getting total black flashes at certain points in the material I was watching. After a while the screen went total black and would not come back even after several minutes. If you looked in the lens of the projector you could see the actual image being projected and moving (I could see peoples faces oving and talking) so it seems the Iris shut down all the way to a point that almost no light was being let through.

2. When feeding it a 1080i signal set to Wide mode their is a bar of static that jumps around at the bottom of the screen and solid colors see significant artifacts as well (kind of like static). Switching mode to real seems to fix this. It does not appear to happen with any other resolution set to wide mode.

Has anyone else noticed either of these two items on their projectors?

Thanks,

Erik
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post #789 of 3366
3/26/12 at 5:45pm
Quote:
Originally Posted by hrerikl View Post


Just got an advanced replacement projector cross shipped to me for a blurrier image on HDMI than on VGA. Doesn't sound like this will fix my issue.

I have seen two other issues on this projector.
1. Was watching 3d and all of a sudden I started getting total black flashes at certain points in the material I was watching. After a while the screen went total black and would not come back even after several minutes. If you looked in the lens of the projector you could see the actual image being projected and moving (I could see peoples faces oving and talking) so it seems the Iris shut down all the way to a point that almost no light was being let through.

2. When feeding it a 1080i signal set to Wide mode their is a bar of static that jumps around at the bottom of the screen and solid colors see significant artifacts as well (kind of like static). Switching mode to real seems to fix this. It does not appear to happen with any other resolution set to wide mode.

Has anyone else noticed either of these two items on their projectors?

Thanks,

Erik

I had the Black Flashes, but it turned out to be my video card. I replaced it and haven't seen the problem since. Haven't seen any of the other problems you mention.
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post #790 of 3366
3/26/12 at 6:59pm
Any of you W7000 owners willing to test the blur/shadow issue? If so just open windows paint and draw some one pixel lines one pixel apart up and down and horizontal intersecting lines and have a look. If you do not feel you can do that I can send a file. I want to know what is going on with this situation with DLP units.
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post #791 of 3366
3/26/12 at 7:33pm
Quote:
Originally Posted by Cru-Jones View Post

I had the Black Flashes, but it turned out to be my video card. I replaced it and haven't seen the problem since. Haven't seen any of the other problems you mention.

For me the black flashes came when watching 3d content off my hr34(DirecTV). It clearly (likely?) wasn't the source as when I went up to the lense and looked in I could see the image even though there wasn't enough light to see anything on the screen. It has only happened once.
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post #792 of 3366
3/26/12 at 7:47pm
Quote:
Originally Posted by Mikes2cents View Post

Any of you W7000 owners willing to test the blur/shadow issue? If so just open windows paint and draw some one pixel lines one pixel apart up and down and horizontal intersecting lines and have a look. If you do not feel you can do that I can send a file. I want to know what is going on with this situation with DLP units.


Mike I have tested it with the various patterns off the HD 709 test disk
http://www.avsforum.com/avs-vb/showthread.php?t=948496

It does better with horizontal or vertical, I don't remember now. I have also used the backround image in
http://archive.avsforum.com/avs-vb/s...threadid=90884

but mostly it is clear to see just looking at the clarity of text between the vga input and the hdmi input.
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post #793 of 3366
3/26/12 at 8:50pm
Thread Starter 
Here is the difference between VGA and HDMI mode. nothing else is changed except going from one source to the other.

Mike, is this the same thing that's happening on the 9500?

VGA image first, HDMI second







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post #794 of 3366
3/27/12 at 10:03am
That looks almost as if the projector is doing 1080 on VGA vs. 1080 > 720 > 1080 on HDMI. Can you confirm if this happens with both source RGB and YCbCr colorspace? 0-255/16-235? Might help nail down the processing bug and could explain why some are seeing it and others not if it differs.
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post #795 of 3366
3/27/12 at 10:39am
Thread Starter 
Quote:
Originally Posted by Ruined View Post

That looks almost as if the projector is doing 1080 on VGA vs. 1080 > 720 > 1080 on HDMI. Can you confirm if this happens with both source RGB and YCbCr colorspace? 0-255/16-235? Might help nail down the processing bug and could explain why some are seeing it and others not if it differs.

I believe I tried all available colorspace options, but I'll do it again tonight to be 100% certain. this is the 2nd W7000 with this behavior.

If someone isn't running an HTPC where the mapping error is obvious, it's probably going to be overlooked when watching regular video. I played back some videos HDMI vs. VGA and the VGA definitely looks more like I would expect from my W6000 and SP890.

The head engineer @ BenQ US is back in the office tomorrow. I have forwarded him the screen shots, this is an easy test they can do in the lab to see the behavior. I'll ask if this is happening with the beta firmware he is currently testing.
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post #796 of 3366
3/27/12 at 10:46am
Quote:
Originally Posted by zombie10k View Post

Here is the difference between VGA and HDMI mode. nothing else is changed except going from one source to the other.

Mike, is this the same thing that's happening on the 9500?

[/IMG]

Yeah, thanks Jason, that is exactly what the 9500 does as well. I am still waiting on Acer to explain what is going on. Level two support has supposedly forwarded my concerns to the engineers for an explanation.
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post #797 of 3366
3/27/12 at 10:54am
Excellent pics showing the difference, zombie. Thanks.
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post #798 of 3366
3/27/12 at 11:19am
It is odd but I think once the firmware is fixed for this proj it will easily be best in class for many.
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post #799 of 3366
3/27/12 at 11:38am
Thread Starter 
The 3D on this projector is exceptional which is why I am rooting for them to fix it.
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post #800 of 3366
3/27/12 at 2:46pm
Quote:
Originally Posted by Ruined View Post

That looks almost as if the projector is doing 1080 on VGA vs. 1080 > 720 > 1080 on HDMI. Can you confirm if this happens with both source RGB and YCbCr colorspace? 0-255/16-235? Might help nail down the processing bug and could explain why some are seeing it and others not if it differs.

At this time the evidence indicates a similarity or defective match with both the 7000 and the 9500.
The Mitsubishi 7800 (confirmed first-hand by yours truly) and the Optoma 33 (member Tom Frost confirmed, if i remember correctly) do not destroy 1:1 pixel mapping.

The first generation of LCD flat panels which could accept 24Hz input, serendipitously converted the frame rate internally to 60z, thus defeating the performance advantage.

Are consumers, are for all practical purposes effectively purchasing 1280 x 720 DLP machines?
I hope not, but your reasoning makes a lot of sense.
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post #801 of 3366
3/27/12 at 3:09pm
Thread Starter 
Quote:
Originally Posted by Mikes2cents View Post

Yeah, thanks Jason, that is exactly what the 9500 does as well. I am still waiting on Acer to explain what is going on. Level two support has supposedly forwarded my concerns to the engineers for an explanation.

it's interesting that 2 different manufacturers are experiencing the same exact issue. I don't think it's happening in 3D mode though, the image is too sharp and detailed. I've confirmed that it doesn't happen on the BenQ W6000 or the SP890 I have at work, the 2D PC 1920x1080 desktop is 1:1 perfect.

I passed along the info, it should be easy enough for them to test with the beta firmware they have from their HQ.
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post #802 of 3366
3/27/12 at 9:14pm
Just chiming in that I have also experienced the same blurriness over HDMI on my XBOX 360, PS3, and HTPC in my W7000 as described by rlhjr34 and in the HDMI screenshot zombie10k posted. The image also reminds me more of a SXRD projector and less like the sharp BENQ W6000 I owned. I have not tried the VGA input, however, the VGA screenshot looks like what my W6000 over HDMI use to generate. This is true for my original W7000 purchase and my replacement projector. Both with December 2011 dates with 1.00 firmware. The replacement only had very slight sharpness improvement, but fortunately the 3D switching delay was gone. I appreciate everyone posting and keeping us informed on any developments.
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post #803 of 3366
3/28/12 at 6:12am
My Benq contact received a projector yesterday that has the mapping problem. Made arrangements for one of our customers to send his in to them. As soon as I hear back, I will report.
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post #804 of 3366
3/28/12 at 6:25am
Thread Starter 
Quote:
Originally Posted by AV Science Sales 5 View Post

My Benq contact received a projector yesterday that has the mapping problem. Made arrangements for one of our customers to send his in to them. As soon as I hear back, I will report.

Mike, I have been going back and forth with Andy @ BQ. I sent additional photos this morning showing the mapping issue and explaining how to replicate the problem with a PC going back and forth between VGA and HDMI mode. It's the simplest test to show them what's happening. It's not quite as obvious with video sources unless you A/B between HDMI and VGA with a high quality source.

I asked him to see if this is happening with the beta firmware he is currently testing.
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post #805 of 3366
3/28/12 at 6:31am
Quote:
Originally Posted by AV Science Sales 4 View Post

I doubt we would get a straight answer anyway since the changes are being done overseas and I doubt there would be a detailed communication to the US folks communicating them. All they have been told was that the 1.04 version was being withdrawn for refinement and until then the official version is 1.0. When the 1.04 version is ready, I would send it back just on blind faith.

So Mark, what is the process if I want to buy the 7000? When BenQ does there final fix will they send you new units to replace the ones you have or will I have to buy one with dated firmware and send it back or is there definitely going a field firmware update I can do at home?
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post #806 of 3366
3/28/12 at 9:29am
I don't have any answers to your questions. If you buy one now, it will likely have just the 1.0 or whatever firmware. Whether new software wil be dealer installable, user installable, or back to a service center I just don't know. Whether they will ship you a newone in exchange, I don't know. At this point, if it were me, I would wait until they are shipping with the new firmware.
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post #807 of 3366
3/28/12 at 10:00am
Quote:
Originally Posted by zombie10k View Post

Here is the difference between VGA and HDMI mode. nothing else is changed except going from one source to the other.

Any chance the Sharpness setting is being defaulted to a bad value with HDMI?
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post #808 of 3366
3/28/12 at 11:10am
Thread Starter 
Quote:
Originally Posted by Charles R View Post

Any chance the Sharpness setting is being defaulted to a bad value with HDMI?

I don't think so, I've tried the various sharpness settings. This has some effect on video, but I think it's masking the real issue. The DLP should be able to paint a single pixel line with no bleed into the adjacent pixels (which it can via VGA). The shadows on both sides of the single pixel are well defined and consistent along the entire line which makes me think it's some kind of processing error with sources on the HDMI input.

The pixel-perfect VGA images shows that the projector is capable of performing 1:1 mapping, hopefully it can be resolved in firmware.

The engineer just emailed me, he has the photos I posted above and stated that he is going to check it with the beta firmware he currently has. I'll post when I have more information.
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post #809 of 3366
3/28/12 at 11:22am
Thanks for all the help Zombie. It really does look like the image is being resampled to 720p then back to 1080p for display over HDMI.
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post #810 of 3366
3/29/12 at 9:47pm
Thread Starter 
Quote:
Originally Posted by Ruined View Post

Thanks for all the help Zombie. It really does look like the image is being resampled to 720p then back to 1080p for display over HDMI.

No problem, I like this projector and would like to see the issue fixed. The engineer @ BQ is currently checking the beta firmware for this particular issue. If it turns out positive, they are going to update this W7000 for me to verify.

I don't have any more info than that, but I am glad they are listening to the customers and attempting to resolve the issue. I'll keep you guys posted when I have more info.
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