Originally Posted by curtlots
I emailed URC and got a response to call their tech support line. For anyone interested in calling, the number is (800) 901-0800, Monday thru Friday between 9 am to 6 pm EST.
I did call and got a chance to speak with a tech right away. The short answer is that you need to delete the entire device if you're experiencing this problem and start over again with that device. I did try doing that and it worked for me the first time. I was finally able to fully program my remote.
I hope I don't fudge this too badly, but the tech explained that when you learn a command over a button, it doesn't erase the current command, but "stacks" the new learned command on top of the old. I'm not sure if that means the stack moves over to the next button and then makes that button malfunction or what. I didn't ask for an explanation why the button that was re-learned actually performs the command properly.
I'm really enjoying the remote now. The added buttons and the layout really help to make it more enjoyable for using with the Dish Hopper DVR. One great surprise to me was that the built-in code that worked for my Epson 8350 projector actually has a discreet off command! I looked a long time for a code on the web and never found one.
Hope this little bit of info helps someone else!!
I've been researching the URC remote offerings recently and was concerned about the issue with loosing learned commands on the R40. Thanks for your follow-up post on this matter, it's very helpful. I'm still between choosing remotes, but the R40 is probably the best choice for me at this time. The R50 looks god too, but after reading some reviews, I'm concerned about the hard button layout and the ability to program it (seems like it's dated and more difficult than the R40). I also very much like having the colored buttons on the R40. I agree with the others that wish there was an "Input" hard button on the remote.
I've also been considering the MX-780. Yes, I know it's computer programmed, and getting the CCP software depends heavily on the reseller (Authorized!). I believe I can get the software from my local reseller. Unfortunately the MX-780 is twice the price, so I'm not sure if it's additional features are worthwhile. I don't think I need RF for anything in my system. I'm not passing through walls, etc. No dual zone home stereo at this point (although it'd be great for the patio in the future). Anyway, the advantage that I see is the computer programming, from a back-up sense. Does anyone know if the CCP software can input codes directly now (i.e. Hex or other), or is it still database dependent? How do I go about getting discrete codes in, or do they all need to be learned? Finally, with the CCP software, can custom icons be uploaded for use on the remote LCD?
My set-up consists of a Sony HX750 LED TV, Onkyo receiver (older model, can't quite remember the number, 501?), Sony DVD changer, HTPC (WMC), Xbox 360, Wii, and Zune Docking station. Does anyone have the discrete power codes for the TV and DVD changer? If I got the RCA learning remote, does this help in transferring those into the R40? I'm a little confused on adding discretes into the R40...but do appreciate their benefit once there.
A few specific questions about the R40:
* Does it contain the codes for the Xbox 360 control?
* Does it contain the codes for the Zune AV Dock?
* Can I use a colored icon button on the LCD ANYWHERE (i.e. on the main screen)? IIRC, the R50 is limited in where it can be used.
* Anyone have a pictures of all the icons available on the LCD screen, or a link to the same? Looks like there is a windows button, but would really like to see what all is available if possible.
I really do think the R40 will be a nice solution, but need a bit more info to get me over the hump. The R50 looks pretty nice, and the short comings seem to mostly be a one time issue (programming) IF the buttons aren't unusable. I watch all TV through my HTPC, so the Skip buttons would be used a ton. Anyone have any input on just how hard those buttons are to use? I'm also considering the AR offering and want to make an informed decision.
Thanks for all the help and insight! I've used learning remotes before, just nothing this fancy!