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AUDIOGON's new format - Page 8

post #211 of 480
1/30/12 at 11:02pm
Just what I was talking about. They have lost the spirit of the thing. It is as though a bunch of rank amateurs landed from another planet and just discovered the Internet.
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post #212 of 480
1/31/12 at 4:40am
Quote:
Originally Posted by Sabai View Post

Just what I was talking about. They have lost the spirit of the thing. It is as though a bunch of rank amateurs landed from another planet and just discovered the Internet.

Agreed; and don't know anything about audio either.

CD
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post #213 of 480
1/31/12 at 4:59am
Quote:
Originally Posted by CDLehner View Post

It keeps getting better. This is bordering on criminal, AFAIC!

Just made my first sale, post AG-undoing. I gotta fill out this crazy invoice now...so it has the price of the item already; the only field is for s&h. I put in the actual s&h amount, but there is no way to account for PayPal fees (which EVERYONE adjusts for).

No biggie...the buyer and I have our understanding; except, he says it won't allow him to pay more than the invoice amount. Think there's a way to edit the invoice? If you guessed NO WAY IN H*LL...you win the prize!

On top of which, I actually got a notification from AG that payment was made!! Yet, there's nothing in my PP account. They're slow to respond to the "service ticket" I had to open up...and I know my guy is gonna use this as an excuse to flake.

We're not talking about the look, or the filters here; we're talking about MY MONEY they're screwing with. I'm more convinced than ever...AG is no more; they sold it to some foreign conglomerate or something. These people have NO IDEA what audio even is; it's just words and numbers to them.

H*ll...when I filled out the service ticket, there's not even an f'ing item number to identify the auction anymore. How the h*ll are they suppose to know what item I'm referring to??

What a joke,

CD

Probably a way for people not to underquote invoices for the sake of less fees.

Maybe they felt it was a big problem... i guess at least sellers benefit because that means blue book prices wont be way undervalued by a bunch of people posting lower "sold" prices than it actually went for.
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post #214 of 480
1/31/12 at 6:59am
If this is in fact what they are trying to do it is idiotic because all a seller needs to do is to click CLOSED and they pay absolutely nothing. Audiogon has made it easier for sellers to pay nothing, never mind less.

Yes, they seem to know nothing at all about audio or about the old Audiogon site. And it seems like they could not care less in spite of what they say on their blog. They are so incompetent on all fronts it is astounding. They can't even get the accounting side of the site right. To them a listing on my account which has a positive balance of $70 looks like this: $70 + $4 = $74 - $4 = $70. Of course, it is way beyond their capacity to have $70 - $4 = $66.

Anyone who makes excuses for them on any front is way off the mark. To say "there is nowhere else to go so we'd better get used to all this nonsense" is the most feeble excuse for incompetence that one can make.
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post #215 of 480
1/31/12 at 7:11am
To get to MY PAGE once you sign in you have to go back and click on MY PAGE to actually get in. Once is not good enough for Audiogon. They can't even get signing in right. The "new improved " Audiogon motto is "2 clicks are better than one".
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post #216 of 480
1/31/12 at 7:15am
On MY PAGE look under the headings BUYING, BOUGHT, SELLING and SOLD. Did they get any of it right? I mean really -- anyone who takes a look at the mess will walk away. A month after they "launched" their "new improved" site they are still trying to figure out how to boot the computer up.
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post #217 of 480
1/31/12 at 8:34am
Quote:
Originally Posted by Sabai View Post

Anyone who makes excuses for them on any front is way off the mark. To say "there is nowhere else to go so we'd better get used to all this nonsense" is the most feeble excuse for incompetence that one can make.

Not an excuse, just reality.
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post #218 of 480
1/31/12 at 8:38am
When you go to a manufacturer and want to find the categories they are all jumbled now. On the old site someone figured out how to sort. On the "new improved" Audiogon site someone figured out how to un-sort. So you go to the margin and click on ALL CATEGORIES. To find cables you click on CABLES. Are the listings there? Nope. You have to click on subcategories like digital or interconnect. Wait a sec. There are no more power cords on Audiogon? That's what the cable subcategories let us know. Whoaaa. Let me go back to the main list -- the jumbled one. Let's see now ... yup there they are. The power cords are there. I'll just have to go down the list. Let's see now ... what was it I was looking for?

Anyway, while I'm trying to figure all this out let's give a HIGH-5 to the "new improved Audiogon site" with all those great new search features.
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post #219 of 480
1/31/12 at 8:59am
I found it. Power cables are not under a CABLES subcategory. The are under POWER. They have their own category. This is neat. Now all I have to figure out is what the Audiogon geniuses consider worthy of their own category. Let's see. We're just about at February 1. Maybe I'll be able to celebrate come Valentine's Day!
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post #220 of 480
1/31/12 at 9:02am
OOops. I got that wrong. POWER is another super-category. You have to click on it then click again under AC CABLES. Whew. I need to lie down for a while. See you later.
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post #221 of 480
1/31/12 at 9:09am
Tick, tick, tick; still no response from AG about my missing payment or the invoice issue. Hey, it's only 3-grand of my money. I won't miss it or anything; I throw that much out the window practically every day.

Sellers beware; buyers, have a ball. It doesn't appear a commitment to buy means a damn thing under the new, improved Audiogon. I guess as long as they get their money, getting yours is of secondary importance to them.

CD
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post #222 of 480
1/31/12 at 9:09am
Hi, had a nice nap. Rare-in to go again. Trying to wrestle the Audiogon lion to the floor is starting to be real fun. Let's see. I'd like to lower the price on my latest offering. Ooops. That was too easy on the old dis-improved Audiogon site. Cannot do anymore on the "new improved" Audiogon site. Uh, let's see. How do I get people to see I've lowered the price to make it more attractive. I think praying may come into the picture at this point in time.
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post #223 of 480
1/31/12 at 9:12am
CDLehner, you're a tad on the picky, picky side. Aren't you? Audiogon need extra funds since it is taking them longer than anticipated to improve their new site. This is their way of reaching out to "the community" for help. I'm sure you won't REALLY mind when you realize it's all for the good of "the community". Will you?
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post #224 of 480
1/31/12 at 9:19am
Here's a quote from a recent offering on Audiogon (not mine):

"This is a relisting as Audiogon removed listing and told me it was sold. It was sold
to someone in Hungary though I specified US and Canada shipping only. Still cannot
believe how they screwed up the site."
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post #225 of 480
1/31/12 at 9:25am
Quote:
Originally Posted by Sabai View Post

CDLehner, you're a tad on the picky, picky side. Aren't you? Audiogon need extra funds since it is taking them longer than anticipated to improve their new site. This is their way of reaching out to "the community" for help. I'm sure you won't REALLY mind when you realize it's all for the good of "the community". Will you?

Glad you're being tongue-in-cheek Sabai. It's one thing to be inconvenience by looks and functionality; when you start messing with my cache, I get picky, picky.

Can we stop the non-sense and put on our big-boy hats; this change has NOTHING to do with user improvements. For every one thing they "fixed", they broke 5 others. The amount of people unhappy about the experience, to happy, appears to easily be 10 to 1.

This was about Audiogon...and the new foreign conglomerate who owns it...lol...GETTING PAID; plain and simple. They've ruined the user experience, so that they have every nickel they're due coming to them (and as someone keeps pointing out...even then, it doesn't stop people from circumventing the system).

Way to go AG!

CD
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post #226 of 480
1/31/12 at 9:26am
"New improved". Ya wanna see amps, pre-amps and integrateds listed side by side so you can compare them? Cannot do. Ya wanna see DACs and transports side by side so you can compare packages? Cannot do. Uh, let's see now. What do I click on next? Let me get my notebook. This is neat. I'm the sentimental type. I'm back to my boyhood -- pencil and paper.
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post #227 of 480
1/31/12 at 9:33am
CDLEhner, ya gotta have a sense of humor when you're looking at such an Internet disaster. Only 10 to 1 against? I think you may be underestimating here.

"as someone keeps pointing out ... even then, it doesn't stop people from circumventing the system..." That was me doing the pointing out. They are so incompetent they even have no idea how to rig the game in their own favor. They shot themselves in both feet at point blank range. This is like watching Peter Sellers in The Party. Did you see the movie? Still hilarious after all these years.

I hope you get your cash back soon. They have a firewall up preventing direct communication. I wonder why?
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post #228 of 480
1/31/12 at 5:27pm
FWIW...still waiting for someone from AG to address my issue. Oh, don't worry; it appears I'm getting paid. As has been suggested...the buyer sent me his email directly, and I sent him a request for payment outside of the AG system. Think I'm giving them 2% of my sale? Not this time...they certainly didn't earn it.

BTW...I've also posted about 10 questions, in regards to items for sale; not a single one has gone answered (lately). I think they're just DOWN; listings are up...admins out to lunch.

CD
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post #229 of 480
1/31/12 at 6:19pm
Another vote for the older format. New one sucks b*lls.
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post #230 of 480
1/31/12 at 6:33pm
Quote:
Originally Posted by Jose View Post

Another vote for the older format. New one sucks b*lls.

I've been pretty vocal here...but I'm not even advocating they go "back". Just fix what the hell they've thrown up on the Internet. Whether they tend to think of it that way, it is...after all...a commerce site. I know another AG enthusiast, who works on commerce sites like this...and he said if he threw this crap up for public consumption, he and his team would have been fired!

CD
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post #231 of 480
2/2/12 at 2:58pm
I swear I don't have some kind of axe to grind; I guess everyone else has gotten tired of complaining, and has just moved on?

Is it me...or are things getting worse, not better? I had a fiasco selling an item; a guy I bought from is saying the same thing...the billing system, and how it interacts with PayPal, etc, etc...is whack.

It is just...so...damn...s l o w. You have to give it a second to "think", before you click any links...otherwise they don't register. Half the time the pics don't work, and the site just spins, and spins, and spins. I still get application errors regularly (maybe it has to do with the fact that IE gives me a "security" error for every page that I hit); oh...and they've yet to respond to my billing issue.

I just don't get it; how can they let it go on like this?

CD
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post #232 of 480
2/2/12 at 3:17pm
Quote:
Originally Posted by CDLehner View Post

I swear I don't have some kind of axe to grind; I guess everyone else has gotten tired of complaining, and has just moved on?

Is it me...or are things getting worse, not better? I had a fiasco selling an item; a guy I bought from is saying the same thing...the billing system, and how it interacts with PayPal, etc, etc...is whack.

It is just...so...damn...s l o w. You have to give it a second to "think", before you click any links...otherwise they don't register. Half the time the pics don't work, and the site just spins, and spins, and spins. I still get application errors regularly (maybe it has to do with the fact that IE gives me a "security" error for every page that I hit); oh...and they've yet to respond to my billing issue.

I just don't get it; how can they let it go on like this?

CD

IE is as bad as the new AG site. You need to modernize.
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post #233 of 480
2/2/12 at 5:18pm
Quote:
Originally Posted by MUDCAT45 View Post

IE is as bad as the new AG site. You need to modernize.

Oh please; you can hardly blame this on IE. Let's put it this way: I don't get security warnings on the other 10,000,000 sites I visit.

CD
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post #234 of 480
2/2/12 at 5:40pm
Quote:
Originally Posted by CDLehner View Post

Oh please; you can hardly blame this on IE. Let's put it this way: I don't get security warnings on the other 10,000,000 sites I visit.

CD

Clean out IE. Delete the XXX rated files. Really must be more porn sites than I realized.
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post #235 of 480
2/2/12 at 5:54pm
Quote:
Originally Posted by MUDCAT45 View Post

Clean out IE. Delete the XXX rated files. Really must be more porn sites than I realized.

There is probably a whole lot more to everything than you realize.
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post #236 of 480
2/3/12 at 5:24am
Yet another thing I hate about the new AG: when an item is sold, rather than saying sold...it's simply gone. Yeah, yeah; I understand...once it's sold, why do I still need to see it? IDK...it just feels "wrong"; like, did it ever really exist? lol

Probably just my IE.

CD
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post #237 of 480
2/3/12 at 5:43am
Quote:
Originally Posted by CDLehner View Post

Yet another thing I hate about the new AG: when an item is sold, rather than saying sold...it's simply gone. Yeah, yeah; I understand...once it's sold, why do I still need to see it? IDK...it just feels "wrong"; like, did it ever really exist? lol

Probably just my IE.

CD

What happens if the deal falls through? Just because you marked it "sold", that's a long way from having money in your hand. If the buyer flakes, the old format at least allowed you to relist if needed. I agree whole heartedly, the new Audiogon format is a big step backwards.
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post #238 of 480
2/3/12 at 5:51am
Quote:
Originally Posted by Sidewayz View Post

What happens if the deal falls through? Just because you marked it "sold", that's a long way from having money in your hand. If the buyer flakes, the old format at least allowed you to relist if needed. I agree whole heartedly, the new Audiogon format is a big step backwards.

You make a good point. It might still allow you to re-list, if you can ever get them to respond to a deal that fell through (I've had 2 tickets open for about 6 days now over such a thing, and have yet to hear a peep)...but by keeping the listing up, it allows more people to see it as your "back-up plan".

There's been many a time, when people have emailed me and said "hey...if your buyer falls through, I'd be interested; let me know". The way it is now, you're starting from scratch. Plus...talk about deals likely to fall through; I've never SEEN so many listings from zero-feedback members. AG paints it as the site is so great now, they have a lot of new members; are they delusional or what? I think they should re-name it rip-off city, because that's what I see...for the most part...when I see $10k amp from someone who's never sold a piece of gear before in their life.

See...the good news is they're responding to feedback from users (to a point); the bad news...why don't they know what to do already? Again, are they that clueless as to how people used the site, and what they liked about it? It's just a damn shame.

CD
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post #239 of 480
2/3/12 at 3:59pm
its not useful in its current form - i get time out and delays, bugs

the old one was "basic" but I could buy and sell stuff...this is just broken.

its like some high school interns did it for their first beer...
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post #240 of 480
2/3/12 at 7:07pm
At first I thought that these new guys at Audigon were just incompetent. Now I think it is something much more sinister. They charged me money to sell a classified and then screwed the deal up so bad that neither I nor the buyer could communicate well enough to get a deal done. Bizzarre or criminal, I am leaning toward criminal, because from what I am hearing they are charging lots of people and then not delivering on the promise of a sale, but they make sure they get their money.
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