Originally Posted by bri1270
A majority of the negative feedback I came across was regarding a pricing issue which is why I called to confirm the price and to go over their return/exchange policy (30 days exchange, they'll arrange delivery and pick up) as well as their shipping damage policy. They do seem a little more stringent on their freight damage policy (notification must be made within 24 hours of receipt), but I don't find it unreasonable, and they do mention it several times, so ignorance really isn't an excuse. Besides, who receives something that big with a banged up box and doesn't notify everyone right away? I also sent a pm to a fellow AVSer that used them and he had a positive experience. Anyway, I was comfortable enough to place my order and my TV is in town waiting to be delivered. I ordered on Monday, they wanted to schedule on Saturday. If I was home yesterday morning, I would have been able to set up the delivery with Pilot. There's always a chance that this transaction could all go to hell for one reason or another, but since Amazon isn't shipping direct, I don't shop at BB (long story related to the 80"), and no one else could really touch the deal, I took a shot.
I've had Pilot do the delivery on my last 3 Sharps one from Dell & the 2 others from Amazon
Amazon's displays ; were 2 man white glove service (they un-boxed,set-up & played displays , making sure that I was OK with the sets , before they left)
Dell ; 2 man in the house but no un-box , asked about this over Amazon & the driver told me that depended on the shipper on the level of service .
But I had the feeling that if I offered a nice tip they would do the un-box & placement , but I didn't offer & my back wished I had (60"er is not easy to lift by yer self L O L )
Pilot always calls to set-up a time to deliver here in the SFO area