Sharp 80" pricing - Page 34

Let me know how delivery goes and what you actually did.

Cost for the 844u is $4310 and free shipping from
East Coast TV

Well, The TV arrived at 2:15pm today. Not very happy with the $149 I wasted for White Glove Service with Pilot Freight.

They send one guy to deliver, who looked to have been a retiree. He arrived in a very large truck with no hydraulic tailgate. He was trying to figure out how to get this huge TV down from the truck bed which was six feet high. He finally decide to slide it to the edge to the tipping point and asked me to hold it while he got out of the truck. We get it down to the ground, then he asks me where did I want the TV. I told him I wanted it in my walkout basement where my dedicate HT is located, which meant taking it to the back of the house down a ten foot elevation drop down a hill. I was expecting to watch two guys carry the TV down there. There was no way in hell this guy was going to do it by himself. So with only the two of us and no handtruck or anything, I helped him carry this heavy, huge box around the back. I have a huge house, so it required two rest breaks to get it back there!

We get in into the HT which I had already prepped for the TV, including the LED ribbon lights behind it. . He leaned the box against the wall, said "here you go", then pulled out the shipper for me to sign. I explained I was expecting two guys to deliver the TV, unbox it, and allow me to check for a good picture, and that it was part of the extra fee I payed for. He seemed kind of tick off about this and said wait while he called dispatch. He returned seven minutes later and reluctantly agreed to do it. WoW! He asked me if I knew anything about TV's, then asked if I had something to gut the bands off the box, since he had nothing. After we get it unboxed, I decide to try to get a little something for my money, so I screwed on the mount brackets and asked him to help me hook it on my Sanus LL22 mount so I can plug it in and connect it to the HDMI. I have the TV bottom 45" from the floor, so it was some heavy lifting to get it up there. They weren't kidding that this is a low profile mount, because you can't get your hand behind it. The HDMI was trapped behind the TV so I couldn't get to the cable, so all I could do is power it on and use the configuration menu to test for a good picture. The driver said he was past his stop time and asked if I could sign the shipper so he could leave. I signed, he left.

I had to use a hook tool to reach the release latches on the mount so I could tilt the bottom up and get the HDMI cable plugged in. No dead pixels that I can see. As soon as I stop sweating, I'll go enjoy my new acquisition.

Does anyone think I got $149 worth of White Glove Service?

I think you got screwed and should call US Appliance or someone about. Hope everything works on the TV. Mine will be here tomorrow and everything like you is ready to go. Just need to put the brackets on the TV.

I went with the LT25 because I wanted some sort of tilt so hopefully there is a little more room. What bolts fit this TV? I have a ton of them that came with the mount. M4.M5,M6,M8? Did you need any spacers? How big is the TV look when you actually get it up? WOW factor?

I didn't even pay for shipping on my last tv and
2 guys brought it in the house and watched as
I powered it up and never complained and this was
Not white glove.

TV is HUGE. You notice that when you try to pick it up, like Superman lifting a Buick off an old lady!!!!

I coming from a Mitsu 65" RPTV, so it is as huge as that thing is bulky. Pretty much the same size, housing wise. You need M8 screws. If you are just going to use just a washer, they can't be longer then 15mm. The mounting hole can only accept a max depth of 31/64 or .48" or just a hair under 1/2" My Sanus mount came with M8x25mm screws, so with the spacers that came with the mount, they were about 1/4" too long. I bought some M8x15mm screws at Ace Hardware, which saved me from using a dremel on the longer screws.

My room was configured for a hidden recessed 120" or 135" screen that was going to drop down in front of this TV, but it is so huge and awesome I'm going to forgo the screen. My old TV only had component video, so I can't wait to see all my Blu Rays at 1080p. I did just watch 1/2 of Star Trek 2010 that was streamed from my video server, and . . . WOW!!!! I just received a copy of Gran Turismo 5 Prologue for my PS3 today. This is going to be the christening for my gigantic screen.

This is a concern I have ordering on-line in that it appears the service you get from the freight delivery companies appears to be a "crapshoot".

The trucking companies these online sellers use are terrible.
I have had 4 deliveries in the past 2 months and with the recliner I got from TheaterSeatstore out of Colorado, The trucker came to my driveway and sat in the middle of the street.
He told me I cant open the cardboard box unless its ripped and that is HIS company's rules. He outright told me they dont go by the rules set forth by any shipping retailer.
The retailers need to put their foot down and stop allowing this kind of abuse to their customers. The trucker would not even help me carry the recliner up my driveway.
My daughter had to do it. 125 lbs of powered recliner and this big driver would not help. This was just one of the deliverys. I had a Sleep sofa delivered last month from an AZ company and the truck driver sat it ON END in the driveway and would not help my daughter lay it down! This is the trash trucking companies that the online dealers pay. I am waiting on 3 Palliser recliners from Theaterseatstore now that were at the trucking terminal July 5th and they will not deliver until the 17th because they said they only deliver one day a week to my area. It must be nice that the trucking company only has 1 truck and delivers in each direction from their terminal once a week. This one is white glove delivery. I can't wait to see what this one entails. I will not sign unless they bring it into my Theater room and open the boxes for my inspection. This time it is my turn to demand.
This is the garbage you get when you are offered "free shipping"
Edited by usr5000 - 7/13/12 at 2:44pm

Just because of Gadget's experience, I will NEVER buy from US Appliance.

What's really bad is that GadgetBP paid $149 for White Glove Service which according to US Appliance's website is suppose to include the following:

In Home White Glove Delivery (TVs 37" or larger)
Only $149 per order no matter how many you order through Thurday, July 12th.
As part of this service your TV will be brought into your home, unpacked, and placed where you like in an accessible room up to 1 flight of stairs and includes removal of packaging materials. The shipping company will contact you directly to arrange for a delivery date and time.

you say that now until they have the best price on something you really really want haaaaaaa
Edited by RockmanX - 7/12/12 at 8:54am

East Coast TV is lower

Truck drivers(which I am) are at the mercy of the dispatchers and the shippers.Often they don't get told anything about the delivery beyond an address and a time frame to deliver. We are expected to sooth the customers feelings if something goes awry even if it's a shippers/dispatchers lie that causes it(happens quite a bit).We are not looking to have issues with a delivery as that takes time(and drivings is all about time management) and most of us want happy customers,even if we never see you again.
Quite often the shipper goes with the lowest bidder and even then the load can be farmed out to many brokers until finally it is with the lowest bidder delivery trucker,who may be just one guy and not very enthusiastic or even know what you were promised from the shipper. Often we are told that it will be unloaded by the final customer or that there will be help there. I have driven for 17 years as an OTR driver and I can tell you used car lots are more honest than most dispatchers shippers and receivers.

A good attitude will go a long way with drivers and usually they want to do the right thing by you, but as truckers are human beings you will get the gamut of personalities and outright lies and laziness. So print out the contract that says what you get for your delivery and show it to the driver that usually will fix the issue,or refuse the item . Keep in mind too that sometimes a shipment is "curb" or "doorstep" delivery which is just as it sounds, so expecting inside delivery or unboxing for inspection isn't what was quoted to you.

In the end MAKE SURE you know what type of delivery service your expecting and hold them to it if you don't get it,but don't expect more than what you paid for,which also happens more than it should.

God this thing is big. All hooked up and watching Transformers 3 just to see if everything is hooked up right... Love it so far. Now I'm using factory settings and it looks good but the picture looks like I'm in the room with the big bang people. Kind of like the way all in the family was filmed, same with TF3. It doesn't have that movie look to it. What is this called, some setting somewhere? Anyways LOVE it and printing suzooks settings now.


Delivery was top notch. 2 guys with a big truck. Nice cart to the back of truck then down a electric ramp, right to the garage. Box was in Mint condition and sent them on there way. Hooked it up in the garage and saw no problems. Brother helped me mount it on my sanus lt25 and done. Hooked everything back up and no its relax time.

Pilot Freight is a contracted shipper for US Appliance, so there is no way they didn't know the service level agreements. Now I'm wondering if US Appliance just accepts funds for extra service, but doesn't pass it along to the shipper. I paid extra because I knew I wouldn't have anyone to help me get that box where I wanted it. I was willing to pay to get it in the room where I needed it and not take the chance the driver would just leave it at the curb. I do think $149 is an excessive price to pay just to move a box 100 feet, but if the alternative is to pray for an huge increase in strength that would enable you to man handle that humongous 150 lb box down some stairs by yourself, then what are you going to do?. It's a ridiculous fee if I have to do 50% of the work, plus not even drawing a paycheck from the freight company.

I have written an email to US Appliance, and have received an acknowledgement that they are going to look into this matter. I'll keep you posted on the outcome.

Per Pilots website, it appears that US Appliance's White Glove Delivery is Pilot's "Premier Service"
http://www.pilotdelivers.com/Pages/Services/homedelivery.aspx

•Premier Service: In-home delivery to the customer’s room of choice, including unpacking, assembly and setup as required, and debris removal
•Deluxe Service: In-home delivery to the customer’s room of choice
•Standard Service: Delivery inside the main home entrance
•Basic Service: Ground-level delivery, outside the main home entrance

I'm anxious to hear US Appliance's response.

why do people keep saying that and i keep hearing they dont have 5 star rating and sharp will not honor from them so why would i buy form them has anybody spent 4k with them in the last month(not 2 years ago junk) and recieved there product?? i have yet to see anyboy say i ordered the sharp 80" or something similer and got it from east coast no issues etc. just a bunch of EAST Coast is lower talk means nothing i rather pay just alittle bit more and be assured im getting my product hearing others get there product recently from cleveland us apply sears etc is more assuring then east coast is lower throw 4k at them and pray

The other Sharp threads have reports of being up charged for $500 over what they bought their sets for on their credit cards . then EastCoast refusing to ship until they accept the higher charge ...Beware ...

got you a nice soap opera effect going on lcd tvs guezzz haaa

oh wow just keeps getting nicer so by the time you save money and they rip you off you have no savings truely from buying from east coast. but as keeps getting repeated EAST COAST is LOWER

I just received an email from Stephany, the Customer Service Manager at US Appliance.

She said she was sorry about what happened, and is talking with Pilot Freight to make sure this didn't happen to anyone else. She is refunding me my $149 White Glove fee.

If others are getting the delivery truck driver to bring the TV into the house for free, I'm not seeing much added value in the White Glove service. US Appliance was very responsive to my issue, so they would get a second chance from me.

[QUOTEwhy do people keep saying that and i keep hearing they dont have 5 star rating and sharp will not honor from them so why would i buy form them has anybody spent 4k with them in the last month(not 2 years ago junk) and recieved there product?? i have yet to see anyboy say i ordered the sharp 80" or something similer and got it from east coast no issues etc. just a bunch of EAST Coast is lower talk means nothing i rather pay just alittle bit more and be assured im getting my product hearing others get there product recently from cleveland us apply sears etc is more assuring then east coast is lower throw 4k at them and pray ][/QUOTE]

I bought an 844 from them in the last couple of months. I paid $4339 plus $149 for "white glove" delivery. My visa was correctly charged and a week later when it reached Baltimore from NY I received a call to set up a delivery time on Friday, which is the day the Balti. truck delivers in VA. The 2 delivery guys brought the TV in to my family room and had the box opened and the power plug in before I said a word. Screen was perfect and they left. I got a call from East Coast about a week later to see that all was well. I spoke to Sharp to get my free additional months warranty and to purchace the additional 3 years warranty for $229. It has full warranty for 4 years and 3 months from the date of purchase from East Coast.
I don't know where all this misinformation is coming from and for what reason. Be asured that I have no relationship to EC and had never even heard of them before reading about them on this forum. Just hate to see someone malaigned when my experience with them was first class.

Warren

I just ordered mine and why dont you read on before you jump the gun about East Coast TV .
Edited by usr5000 - 7/13/12 at 2:45pm

I bought an 844 from them in the last couple of months. I paid $4339 plus $149 for "white glove" delivery. My visa was correctly charged and a week later when it reached Baltimore from NY I received a call to set up a delivery time on Friday, which is the day the Balti. truck delivers in VA. The 2 delivery guys brought the TV in to my family room and had the box opened and the power plug in before I said a word. Screen was perfect and they left. I got a call from East Coast about a week later to see that all was well. I spoke to Sharp to get my free additional months warranty and to purchace the additional 3 years warranty for $229. It has full warranty for 4 years and 3 months from the date of purchase from East Coast.
I don't know where all this misinformation is coming from and for what reason. Be asured that I have no relationship to EC and had never even heard of them before reading about them on this forum. Just hate to see someone malaigned when my experience with them was first class.
Warren[/quote]

Its nice to see a nice honest answer.....
I ordered mine and paid and was charged on my VISA $4305 for the 844u
East Coast TV is also a member of the BBB in good standing and any issues satisfied.
Gee, Lower price with a good company..it cant be so...

I just went to US Appliance site and they have the 844U for $5499.
They took almost 2 thousand off that price for the sale you ordered from?

glad to see they are refunding you"white glove" fee,it is what they should do, I think that in this instance the trucking company was trying to save money by sending only one person.
I wouldn't expect the experience of others where the driver did extra work for free to be the norm. Perhaps they kicked the driver a tip to get the extra work,had a positive attitude,or the driver was a nice guy. In the end you were right to complain for not getting a service you paid for,more people should do this and maybe the shippers and trucking companies will fall in line and do the right thing.

I had a great shipping experience with US Appliance. I did not pay for white glove, just basic shipping. 2 guys showed up and brought the TV up my driveway into my living room, unboxed the TV for me and had it set up.

Or maybe one of their employees did not show up for work. (Imaginge That!). So the trucking company had 2 choices, deliver with one man only, or do not deliver at all. They chose the former. If they had chosen either one, they would have been subject to criticism. The bottom line is he got his set delivered. He got a credit back for the problem. Everybody is happy. In the immortal words of Forrest Gump "It Happens".

As I stated before I work in the trucking business so I know a bit about the "shady" dealings shippers and dispatchers will do with a load or delivery. If only one guy was available for delivery they should have called and let the CUSTOMER decide to take delivery with one guy or wait for two guys to become available. That what was contracted in "white glove" delivery.Also the poster(gadget bp) stated the truck was sent with a "retiree" and no liftgate. This tells me the dispatcher purposely sent one guy and an ill equipped one at that.

As I stated before I work in the trucking business so I know a bit about the "shady" dealings shippers and dispatchers will do with a load or delivery. If only one guy was available for delivery they should have called and let the CUSTOMER decide to take delivery with one guy or wait for two guys to become available. That what was contracted in "white glove" delivery.Also the poster(gadget bp) stated the truck was sent with a "retiree" and no liftgate. This tells me the dispatcher purposely sent one guy and an ill equipped one at that.