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Official 2012 Sony BDP-S790 Thread - Page 81

post #2401 of 2639
3/5/13 at 6:20pm
Quote:
Originally Posted by hoopmanjh View Post

http://www.digitalbits.com/columns/my-two-cents/010713_1200

Total Recall -- How to work around the audio issues and how to get a replacement copy.

I sent a message to Sony. They didn't acknowledge in any way a replacement disk. They told me to get new firmware or turn on audio mix. I have a Denon A100. I want it to do the decoding. I had the Sony look for firmware update and it is up to date.
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post #2402 of 2639
3/6/13 at 2:53am
I have tried searching this thread, the web, and Youtube. Can anyone please direct me to a step by step process to play VOB files I have ripped to my Laptop using DVDfab on the S790 either through a thumbdrive/external hard drive or streaming over my network?
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post #2403 of 2639
3/6/13 at 10:17am
Quote:
Originally Posted by badwilly View Post

I sent a message to Sony. They didn't acknowledge in any way a replacement disk. They told me to get new firmware or turn on audio mix. I have a Denon A100. I want it to do the decoding. I had the Sony look for firmware update and it is up to date.

Lovely. I have the disc but haven't tried it yet. The funny thing is that I was getting the same audio issues on the disc I got from Netflix, but the Netflix version was theatrical-only so it shouldn't have even had all of that fancy branching stuff.
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post #2404 of 2639
3/6/13 at 6:30pm
Quote:
Originally Posted by Simon Meredith View Post

Skyfall Blu-Ray wont play on Sony BDP-S790 - I just get the sound and no video output

I have checked and my software is up to date

All other Blu-Ray disks play OK and the DVD format plays too !!

Has anyone else had this problem ?

I have read that someone has the same problem with a Samsung so it looks like a disk problem

Regards

Simon

I just watched Skyfall on my S790 bit-streaming the DTS-HD audio and had no problems at all.
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post #2405 of 2639
3/6/13 at 6:33pm
Sony 790 – From player crossbar, go to:

1.Setup
2.Audio Setting
3.BD Audio Mix Setting
4.Change to On

This setting works. Audio (HDMI) is back to Auto, and playing BitStream with no Audio Drop Outs.
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post #2406 of 2639
3/7/13 at 9:55am
A quibble: if you turn Mix on, the player has to decode the sound tracks so it can do the mixing, and then outputs LPCM, it doesn't output bitstreamed lossless Dolby or DTS. The sound quality is the same, though. Bitstreaming means that the bits of the audio track are streamed directly from the disc to the receiver with no intermediate operations performed on them.
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post #2407 of 2639
3/7/13 at 4:45pm
Quote:
Originally Posted by Selden Ball View Post

A quibble: if you turn Mix on, the player has to decode the sound tracks so it can do the mixing, and then outputs LPCM, it doesn't output bitstreamed lossless Dolby or DTS. The sound quality is the same, though. Bitstreaming means that the bits of the audio track are streamed directly from the disc to the receiver with no intermediate operations performed on them.

Thanks for the info - us seniors are supposed to learn something new every day!
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post #2408 of 2639
3/10/13 at 9:48am
Quote:
Originally Posted by p5browne View Post

Sony 790 – From player crossbar, go to:

1.Setup
2.Audio Setting
3.BD Audio Mix Setting
4.Change to On

This setting works. Audio (HDMI) is back to Auto, and playing BitStream with no Audio Drop Outs.

After spending 2 frustrating hours trying to get this player to output BitStream I'm wondering if the machine is defective. I just received the player yesterday. It's replacing an older Sony BDP-S350. The S350 feeds bitstream audio to my Onkyo TX-NR709 and the DTS or DD lights come on and everything works perfectly. Inserting the new 790 results in LPCM audio only, no matter what settings I change on the player. I've tried the settings quoted above, but the receiver is only seeing LPCM audio. The machine performed a firmware update immediately after I installed it. I'm starting to wonder if that somehow didn't work properly. The machine turned itself off after the firmware update, which surprised me.

I've searched this lengthy thread to find answers but nothing seems to be working. Should I try to update the firmware again manually by creating a disc, or simply return to Amazon as a defective?

Any assistance would be greatly appreciated.
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post #2409 of 2639
3/10/13 at 10:35am
Quote:
Originally Posted by johng View Post

After spending 2 frustrating hours trying to get this player to output BitStream I'm wondering if the machine is defective. I just received the player yesterday. It's replacing an older Sony BDP-S350. The S350 feeds bitstream audio to my Onkyo TX-NR709 and the DTS or DD lights come on and everything works perfectly. Inserting the new 790 results in LPCM audio only, no matter what settings I change on the player. I've tried the settings quoted above, but the receiver is only seeing LPCM audio. The machine performed a firmware update immediately after I installed it. I'm starting to wonder if that somehow didn't work properly. The machine turned itself off after the firmware update, which surprised me.

I've searched this lengthy thread to find answers but nothing seems to be working. Should I try to update the firmware again manually by creating a disc, or simply return to Amazon as a defective?

Any assistance would be greatly appreciated.

WHY NOT CALL SONY TECH SUPPORT
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post #2410 of 2639
3/10/13 at 11:00am
Quote:
Originally Posted by drhankz View Post

WHY NOT CALL SONY TECH SUPPORT

On a Sunday?

It should also be noted that I borrowed a friends S590 and confirmed that the S590 outputs bitstream properly.
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post #2411 of 2639
3/10/13 at 12:35pm
Since this is Sunday, it appears that miracles can heppen! After unplugging and letting the machine sit for 10 minutres, I re-initialized it and went back through the audio settings. I had not changed any settings (i.e. BI Audio Mix "OFF", and DD/DTS set to "Bitstream") somehow the machine is now properly outputting TrueDD and DTS Master HD. Who knows why! I'll keep and eye on this and make sure nothing changes back.

On a side note, an MKV file on a usb strick that would not play in the S590, plays perfectly through the S790. A hoped for, but unexpected bonus
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post #2412 of 2639
3/10/13 at 7:07pm
Quote:
Originally Posted by johng View Post

Since this is Sunday, it appears that miracles can heppen! After unplugging and letting the machine sit for 10 minutres, I re-initialized it and went back through the audio settings. I had not changed any settings (i.e. BI Audio Mix "OFF", and DD/DTS set to "Bitstream") somehow the machine is now properly outputting TrueDD and DTS Master HD. Who knows why! I'll keep and eye on this and make sure nothing changes back.

On a side note, an MKV file on a usb strick that would not play in the S590, plays perfectly through the S790. A hoped for, but unexpected bonus

Tried this. Worked for about 10 minutes through some previous dropout areas, but then went back to the dropouts again. Was your Audio (HDMI) on Auto?
Edited by p5browne - 3/10/13 at 8:59pm
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post #2413 of 2639
3/11/13 at 1:22pm
Dropouts are not the same as LPCM. If you're experiencing dropouts in audio or video over HDMI, it's because your cable(s) aren't passing the signal reliably. Try reducing the bitrate coming from the player: disable deep color, and if that isn't enough, set the player to output a fixed 1080i instead of Auto.

(Audio and video signals share the same wires in the HDMI cable and are transported at the bitrate of the video.)
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post #2414 of 2639
3/11/13 at 5:04pm
Quote:
Originally Posted by Selden Ball View Post

Dropouts are not the same as LPCM. If you're experiencing dropouts in audio or video over HDMI, it's because your cable(s) aren't passing the signal reliably. Try reducing the bitrate coming from the player: disable deep color, and if that isn't enough, set the player to output a fixed 1080i instead of Auto.

(Audio and video signals share the same wires in the HDMI cable and are transported at the bitrate of the video.)

Exact same cabling works with no audio dropouts on my Sony BDP-S5000.
Deep Colour is already Off.
Why would you say 1080i instead of 1080P? This wouldn't affect the audio dropouts.

Some other Forum comments. It appears Sony's Protection Software takes presedence over us being able to play their Blu-rays properly!
I assume my BDP-S5000 doesn't contain the protection, thusly it's able to play the Bitstream without issue. (No more FW updates for this player in case they decide to add.)

http://community.sony.com/t5/Blu-Ray-General/TrueHD-audio-dropout-issues-on-Total-Recall-BD-and-more/td-p/50411
Edited by p5browne - 3/11/13 at 9:42pm
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post #2415 of 2639
3/12/13 at 7:54am
Audio is transmitted over HDMI cables using the same wires as the video signal. It is transmitted at the same bitrate as the video but during the "vertical retrace interval". If you set the player to output a fixed resolution of 1080i or 720p, its signal is transmitted at about half the bitrate of 1080p. Lower bitrates are transmitted with less damage over marginal (or "Standard Speed" ) cables. As a result, the reduced bitrate will reduce both audio and video dropouts.

Different equipment has different HDMI drivers. If the voltage of the digital HDMI signal coming from your new equipment is smaller than it used to be, it'll get degraded faster -- i.e. it's more sensitive to marginal cables.

Of course, dropouts also can be caused by intermittent physical connections, perhaps due to wires becoming disconnected from the pins in the cable ends.

FWIW, recent Sony players currently enforce Cinavia only for on-disc recordings. They do not yet block network-served video files. Everybody expects them to plug that hole Real Soon Now.
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post #2416 of 2639
3/12/13 at 6:38pm
Quote:
Originally Posted by Selden Ball View Post

Audio is transmitted over HDMI cables using the same wires as the video signal. It is transmitted at the same bitrate as the video but during the "vertical retrace interval". If you set the player to output a fixed resolution of 1080i or 720p, its signal is transmitted at about half the bitrate of 1080p. Lower bitrates are transmitted with less damage over marginal (or "Standard Speed" ) cables. As a result, the reduced bitrate will reduce both audio and video dropouts.

Different equipment has different HDMI drivers. If the voltage of the digital HDMI signal coming from your new equipment is smaller than it used to be, it'll get degraded faster -- i.e. it's more sensitive to marginal cables.

Of course, dropouts also can be caused by intermittent physical connections, perhaps due to wires becoming disconnected from the pins in the cable ends.

FWIW, recent Sony players currently enforce Cinavia only for on-disc recordings. They do not yet block network-served video files. Everybody expects them to plug that hole Real Soon Now.

Experiment with Sony BDP-S790, BDP-S5000 and OPPO 93: Viewed Total Recall Chapter 8, then into Chapter 9. Definitely a Disc Problem on Chapter 9! Audio drop out at the very beginning on all 3 Players, for Auto, 1080P and 1080I. The 5000 actually freezes the whole picture as they go through the opening sequence doorway. Had to hit advance 30s to unfreeze. 790 and OPPO had further dropouts during Chapter 9 in both 1080P and 1080i. 5000 had no further dropouts for the Chapter. 8' quality HDMI Cable used on the OPPO and 500. 6' quality HDMI cable on the 790. All cables feed into a Radiance XE-3D.

Reply back from Sony who report that any of their Blu-ray players connected to AVRs, VQ's, etc., and not directly connected to the TV, must be set to LPCM or PCM. Will try tonight. That Chapter 8 to 9 is an excellent test area re dropouts, especially as you get one right at the beginning of the Chapter as he unlocks the door.
Edited by p5browne - 3/13/13 at 5:36pm
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post #2417 of 2639
3/13/13 at 7:55pm
Thankyou for your reply:

Tonight's tests - OPPO, 790 and 5000, each in turn connected to the 1 HDMI Input on my LG 55LHX, exibited no audio dropouts on the Chapter 8 through 9. The 5000 did not have the freezing problem in the opening sequence of Chapter 9 as they went through the doorways. Unfortunately, the listening to TV Speakers only (No Audio Outputs on the LG 55LHX without it's Media Box, and I definitely refuse to use the MB due to it being detrimental to the PQ Quality.) is definitely not the way I want to listen to my system.
Because of it's 125 Point Calibration properties, plus 6 HDMI Inputs on my Lumagen Radiance XE-3D, I much prefer to use it instead. This is an expensive piece of equipment, and I would prefer to get the more Dynamic Range of Bitstream throughput, not LPCM. Also prefer not to have to go into the settings to downgrade to LPCM everytime I have a Dolby True HD Blu-ray that won't play correctly. Hopefully the FW issue will be corrected in the near future. It would be far cheaper then re-issuing us all New Blu-rays, Plus sales of the Dolby True HD would greatly increase, without all those returns, and negative publicity that curtail the sales of these products.


> Subject: RE: Total Recall Blu-ray Audio Issues
> Date: Wed, 13 Mar 2013 14:19:39 -0500
> From: Consumer@SPHECustomerSupport.Sony.com
>
> Dear p5browne,
>
> This Audio issue only occurs if the Blu-ray player is hooked up to an audio receiver or a home theater system. If the Blu-ray player is connected directly to the TV or the Blu-ray player, there should be no issue. SPHE is working with manufacturers on a possible firmware upgrade solution, but the issue can be resolved through a simple fix by changing the settings as outlined below.
>
> PS3 Slim
>
> From PS3 crossbar, go to:
>
> 1. Settings
>
> 2. Video Settings
>
> 3. BD/DVD Audio Output Format (HDMI)
>
> 4. Change to Linear PCM
>
> Sony BDP-S360 / Sony BDP-S460 / Sony BDP-S560
>
> From player crossbar, go to:
>
> 1. Setup
>
> 2. Audio Settings
>
> 3. BD Audio Setting
>
> 4. Change to Mix
>
> Sony 790
>
> From player crossbar, go to:
>
> 1. Setup
>
> 2. Audio Setting
>
> 3. BD Audio Mix Setting
>
> 4. Change to On
>
> Oppo BDP-83 / Oppo BDP-93
>
> 1. Goto Setup
>
> 2. Audio Format Setup
>
> 3. HDMI Audio
>
> 4. Select LPCM
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post #2418 of 2639
3/14/13 at 6:42am
I'm waiting on FEDEX to deliver a S790 . I decided to give one a try as it would be paired with my Elite VSX-53 in hopes they would be a great combination. Actually sort of hesitant to get rid of my Elite BDP-52 which has never given me 1 issue besides looking pretty cool paired with the VSX-53.

UPDATE: It's been delivered and set up but no tweaking done and I'm already very impressed with the video. I've listened to a SACD and also very favorable so far. SONY has done a real nice job on this!
Edited by Hubertoliver - 3/14/13 at 11:40am
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post #2419 of 2639
3/14/13 at 12:08pm
I've had BDP-S790 for several months, but never use it for DVD.

I was reading in blu-ray.com forum yesterday, where S790 will output 24 hz for film-based DVD. Is this correct or is this simply a Sony Marketing ploy?

If it will output 24 hz, what player configuration is required for this?
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post #2420 of 2639
3/14/13 at 12:12pm
Quote:
Originally Posted by Iain- View Post

I've had BDP-S790 for several months, but never use it for DVD.

I was reading in blu-ray.com forum yesterday, where S790 will output 24 hz for film-based DVD. Is this correct or is this simply a Sony Marketing ploy?

If it will output 24 hz, what player configuration is required for this?

Sure, just set DVD 24p output in settings to Auto or On ...
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post #2421 of 2639
3/15/13 at 2:42pm
Consumer@SPHECustomerSupport.Sony.comSubject: RE: Total Recall Blu-ray Audio Issues

Noticed that the BDP-S5100 had a Firmware update in February. Does this mean there will soon be an FW update for other Blu-ray Players as well?

Hello p5browne
,
I would not know when the next firmware upgrade would be. I do know that as the technology improves that the electronic manufacturers and the various studios communicate to update their systems to provide the consumer the ultimate experience.

Regards, Marty Lion SPHE Consumer Affairs 800-860-2878 Sent: Friday, March 15, 2013 03:33 PMTo:
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post #2422 of 2639
3/15/13 at 9:01pm
biggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gif I am now a proud owner of the 790! biggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gif

Just got it hooked up and it had no issues hooking up to my wireless network. Did a firmware update and started playing. I put in a movie (The Avengers) and was impressed with the speed of load up and picture quality on my old Samsung 61" rear projection LED. This is replacing my s470 which I was very happy with. That one gets retired to our fitness room and my old 550 will be given to a family member who still has not went blu.

So far very happy with it, looking forward to trying some dvd's on it. biggrin.gif
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post #2423 of 2639
3/16/13 at 1:52am
help needed

brand new sonyS790
Yamaha aventage A2020 (almost new) - first use of blu ray player with it
Problem : cannot get DTS or DD (either standard or HD for EITHER) ouit the HDMI (into the 2020)
All output to AMP is PCM encoded (when using HDMI)
Note that if I use optical connection to AMP - it (correctly) decodes a DTS signal (when using the DTS-HD audio track on blu ray disk)

Settings
S790 and A2020 both with latest firmware from internet
have switched OFF all CEC and HDMI control in monitor, AMP and S790
using HDMI 1 output from S790 to AMP
audio hdmi is set to AUTO (note ive tried swityching between auto and PCM - no change in behaviour noted)
DSD output mode set ON (note i dont have any SACD to test with) and have also toggled this settingwith no change
dolby digital /DTS set to bitstream (note that toggled this and as expected when using optical input to amp it toggles between DTS and pcm as expected)
AV separation mode is set OFF (note ive tried using hdmi 2 output also - with no difference)

Trouble shooting
have tried different hdmi cables
have tried togglinga all relevant audio settings in s790
have tried toggling audio input settings on AMP (between auto - hdmi - optical)
tried toggling audi tracks on blu ray disc (discs previously worked with a different amp and blu ray player combination)tried different blu ray discs
using A2020 "information" to determine the AMP decoding settings for each different setting per above
(note the amp always shows "PCM" - but with some different parameters as expected betyween diff audio tracks ) when uing auto or hdmi input mode
amp decioder shows DTS or DD (not HD) as expected when using optical output from s790 and selecting optical input on amp (when toggling between DTS HD and DD auido tracks)
have tried different hdmi inputs on AMP
I (now) only have one AMP and Blu ray player to test with
bot amp and bluray were purchased overseas (i live in a country difficult to get high emnd audio) - so no option to swap
(but confident amp is ok as it decodes all expected formats when using network connected media server - albeit cant test DTS or DD HD audio
from network source



... e exhausted hours trying to trouble shoot this already

EDIT
problem SOLVED
turned OFF BD audi mix setting (perhaps it should have been obvious .)
the manual gives NO clues about the impact of this function! and its on by default
Edited by gyoung00 - 3/16/13 at 2:27am
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post #2424 of 2639
3/16/13 at 8:36am
My wife and I watched BRAVE this morning and all I can say is " WOW"! This player has actually exceeded my expectations! Goodbye Pioneer Elite BDP-52.
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post #2425 of 2639
3/16/13 at 8:41am
Quote:
Originally Posted by gyoung00 View Post

help needed

brand new sonyS790
Yamaha aventage A2020 (almost new) - first use of blu ray player with it
Problem : cannot get DTS or DD (either standard or HD for EITHER) ouit the HDMI (into the 2020)
All output to AMP is PCM encoded (when using HDMI)
Note that if I use optical connection to AMP - it (correctly) decodes a DTS signal (when using the DTS-HD audio track on blu ray disk)

Settings
S790 and A2020 both with latest firmware from internet
have switched OFF all CEC and HDMI control in monitor, AMP and S790
using HDMI 1 output from S790 to AMP
audio hdmi is set to AUTO (note ive tried swityching between auto and PCM - no change in behaviour noted)
DSD output mode set ON (note i dont have any SACD to test with) and have also toggled this settingwith no change
dolby digital /DTS set to bitstream (note that toggled this and as expected when using optical input to amp it toggles between DTS and pcm as expected)
AV separation mode is set OFF (note ive tried using hdmi 2 output also - with no difference)

Trouble shooting
have tried different hdmi cables
have tried togglinga all relevant audio settings in s790
have tried toggling audio input settings on AMP (between auto - hdmi - optical)
tried toggling audi tracks on blu ray disc (discs previously worked with a different amp and blu ray player combination)tried different blu ray discs
using A2020 "information" to determine the AMP decoding settings for each different setting per above
(note the amp always shows "PCM" - but with some different parameters as expected betyween diff audio tracks ) when uing auto or hdmi input mode
amp decioder shows DTS or DD (not HD) as expected when using optical output from s790 and selecting optical input on amp (when toggling between DTS HD and DD auido tracks)
have tried different hdmi inputs on AMP
I (now) only have one AMP and Blu ray player to test with
bot amp and bluray were purchased overseas (i live in a country difficult to get high emnd audio) - so no option to swap
(but confident amp is ok as it decodes all expected formats when using network connected media server - albeit cant test DTS or DD HD audio
from network source



... e exhausted hours trying to trouble shoot this already

EDIT
problem SOLVED
turned OFF BD audi mix setting (perhaps it should have been obvious .)
the manual gives NO clues about the impact of this function! and its on by default

I have that function turned off on my S790 also. I don't think it is a mandatory function but wouldn't swear to it.
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post #2426 of 2639
3/16/13 at 9:15am
Re: Post 2417 - BD Mix On for Total Recall, then turn back off when finished. (Or any other Dolby True HD with problems.)
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post #2427 of 2639
3/16/13 at 9:28am
I think mix mixes in the lossy commentary track, hence the whole thing switches to lossy.
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post #2428 of 2639
3/17/13 at 12:17am
Quote:
Originally Posted by timmay77 View Post

I have tried searching this thread, the web, and Youtube. Can anyone please direct me to a step by step process to play VOB files I have ripped to my Laptop using DVDfab on the S790 either through a thumbdrive/external hard drive or streaming over my network?

Anyone? VOB or ISO files? I am about to begin ripping Blu Rays, I am hoping to find out how to play them with a hard drive......
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post #2429 of 2639
3/17/13 at 8:54am
Quote:
Originally Posted by timmay77 View Post

Anyone? VOB or ISO files? I am about to begin ripping Blu Rays, I am hoping to find out how to play them with a hard drive......

I've tested vobs over DLNA and they playback ok. Just mpeg 2 standard def stuff.

Iso won't play. You'll need to create a MKV from the ISO and then put it in a m2ts container if its mpeg2

For bluray you need to first create a MKV

If codec used is avc/mpeg4/h264 then the 790 should play it

If codec used is VC-1 or mpeg 2 then you need to put it in a m2ts container or use a DLNA server like Serviio that can remux on the fly.
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post #2430 of 2639
3/17/13 at 11:48am
Anyone have any recommendations for a USB drive to stick in the back of the 790? The one I'm trying to use keeps coming up as "Unrecognized" and I think it's causing squirrely behavior in my player. I'm not using it for content purposes; just to give the player some memory.
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