Originally Posted by nCubed
Adding to the voice of we who have been dupped because we didn't ask....
In Jan-2009 we purchased the full Sirius Lifetime subscription plan for our aftermarket Sirius radio which included lifetime online listening.
In June-2011 we added the ability to listen to Sirius with our Android device for a monthly fee; we understand that an App takes resources to build and isn't just a browser based system, so no big deal, we'll pay the monthly fee.
In June-2012 we canceled our Android device listening and this is where we got dupped. When we added the Android service, we were *never* told that if we upgrade our service, we will forever lose our lifetime subscription to online radio. We were told this *after* the fact when we canceled the Android service.
I've read through this thread and the prevailing comments are that we, as the consumer, should have asked if we would be canceling our lifetime subscription to online listening by purchasing the Android listening subscription. I find this thought puzzling... why on earth would we ever, ever, ever (did I say ever?) think that a service we paid for with a lifetime subscription would be canceled by paying for new services?
We have gone round and round with Sirius(XM) over the past year and have seen some disturbing events occur:
1. In June-2012 when we were canceling our Android service, we were logged into the Sirius account management page while we were talking with the rep. 1/2 way through the call, our account log-in failed. We kept trying to log-in with our existing user name / password. After pointing this out to the rep, she said we have to use our email address?
WHAT? Within a 30 minute window, our account log-in was changed by Sirius, though they will not admit to this. My theory is that a senior Sirius rep "switched" our account over from the Sirius system to the new Sirius(XM) system. At that time, our lifetime online subscription plan was canceled by Sirius as well.
The account rep was adamant that she did not change our log-in. We know we didn't change our log-in. But, somehow the account log-in changed while we were on the phone with Sirius trying to get our services that we had paid for back on our account, re: lifetime of online listening.
2. Over the past year, Sirius(XM) has stated that we will not have the lifetime subscription service for online listening because they do not offer that plan anymore. And that we agreed to this when we added the ability to use the Android app. Again, why would we ever agree to cancel a service we had paid for with a lifetime subscription in favor of paying a monthly fee for the same service? Dupped!
3. Finally, each time we've called, we've asked Sirius to look into how our account log-in was changed since we did not make the change. Each time, the rep said they have logged the incident and their security team will investigate and will call us back within 7-10 days. No return calls, ever.
The account rep will try to diffuse the situation by offering 1-year of free online service; that may work for some, but we will never agree to this. We paid for our lifetime subscription for the satellite radio and online radio.
All we are asking is that Sirius honor the terms we all agreed to when we shelled out the cash for the lifetime subscription. What recourse do we have now that they've had our cash for several years? None...