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Sirius Lifetimers Beware - Page 2

post #31 of 206
What about those of us on lifetime OEM radios?
post #32 of 206
I'm finally feeling everyone's pain here. Little did I know in 2007 when I paid for a "lifetime" subscription that it was the LIFETIME of the radio installed in my car -- a radio that was already 5 years old. I'm beyond frustrated right now, and am in the process of attempting to get a copy of some kind of contract or disclosure. I wasn't told by the representative that it was a lifetime for that aftermarket radio when I purchased it. I have an attorney willing to start a class action lawsuit if I can get the contract. I'm cheap and there's no way I was told that my money in 2007 went to the "lifetime" of that radio. I DEFINITELY would not have purchased the lifetime subscription on a 5 year old radio!!! I'm beyond furious tonight! These people cannot get away with this. I've seen more ridiculous class action lawsuits. Surely there's something we can do, even if this is taken to another attorney. If my friend won't take up this case after she reads the contract (if one exists), then I will look through my e-mails and find the attorneys who sued Blockbuster and contact them. This is definitely deceptive business practices!!!!
post #33 of 206
Quote:
Originally Posted by JenniferTx2 View Post

I wasn't told by the representative that it was a lifetime for that aftermarket radio when I purchased it.
If your 5-year-old )(at that time) radio is an aftermarket radio, then you are able to transfer the lifetime. Lifetime is only unable to be transferred from an OEM radio.

And if you bought your lifetime in 2007, then you've gotten a pretty good deal, even if Sirius disappears off the face of the Earth tomorrow.

I don't think this is something that I'd be upset enough to sign up for a class action lawsuit over. Sure, I'd like to be considered by the company if and when they move on to another platform, but I got what I paid for.

FYI: When I signed up for my lifetime radio in 2009, they had already axed the free 32k stream for Lifetimers. So I've never had Sirius internet radio. Still, $400 is a pretty good deal, especially since it was a one-time fee and I've slept since then.
post #34 of 206
I purchased a lifetime sub with my Sirius Stiletto 5 years ago. When one broke, I managed to transfer the subscrption over to another Stietto with a charge.

But now, that Stietto is old and banged up, and I prefer to listen to music around the house using my iPhone. Before, there were numerous apps that allowed you to listen to the 32k stream free, since the Sirius/XM app only served the premium 128k customers. I used PocketTunes for a long time, which was great, because you could record incoming streams. But Sirius changed something, and that app no longer worked. I switched over to MusicDock, which worked for about two years, but went dead two weeks ago. Again, Sirius changed something. I wonder if this is the new platform you guys were talking about.

Either way, I think it's really silly that I can listen over a computer but not over my iPod touch at home. I listen to Stern a lot, and I don't want that blaring over my loudspeakers when the kids are around.

I would love to find a way to broadcast a Sirius stream from my computer to my cellphone, something like a Shoutcast. Does anyone know of an app like that?

I feel all of your pain in this thread. It sucks to have something promised by a company, only to watch them make it harder and harder to enjoy that product over time. Radios break. If they aren't going to produce any more radios, the least they can do is at least let us stream our lifetimes to smart phones.
post #35 of 206
On a Mac there is a good app (so I am told) called Nicecast that allows you to create your own private streaming radio station. It is from company called Rogue Ameoba. You may also need their Audio Hijack Pro app to record the stream.

-Sean
post #36 of 206
Quote:
Originally Posted by seank View Post

On a Mac there is a good app (so I am told) called Nicecast that allows you to create your own private streaming radio station. It is from company called Rogue Ameoba. You may also need their Audio Hijack Pro app to record the stream.
-Sean

I almost posted this but kind of assumed he had Windows.

I have Macs and have set this up before. PocketTunes or TunedIn or any of the other streaming apps for your phone should work.
post #37 of 206
To correct a misconception, XM did indeed sell lifetime subscriptions but you have to go way way back in radio technology to find one. Way back when they first came out you could get a lifetime subscriptions. On a couple of rare occasions they ran promos to get lifetime subscriptions. Models would be some obscure in car units that go with in dash radios, the original SkyFy, some SkyFy 2s, stuff of that era. I'm not talking the retailer demo units that have the incomplete channel lineup either. I have here in front of me an original SkyFy that has gone nearly 4 years, purchased second hand, that receives the complete current XM channel lineup and did some research in regards to this. I don't know what terms XM offered to these subscribers at the time though in terms of tranfers on these radios.
post #38 of 206
Over the last couple years I have picked up a few XM and Sirius recievers and related equip at yard sales etc. in hopes of one day getting the service, after researching the options and waiting for the dust from the takeover to settle. Now it seems it might not be worth the effort, although the last Sirius unit I picked up still seems to have service, even though it sat inmy garage for months before I decided to check it out. then I started reading this thread and was surprised that the fidelity on the satellite transmissions was so low. Does anyone know how to find out whether the box I bought has a lifetime subscription paid for? Its a nifty little unit that came with a small starmate boombox and came in a Nascar labeled box.
post #39 of 206
I wouldn't risk calling them. If it was someone elses radio you can't transfer it anyway, even if they paid for lifetime on it unless you're the original owner. In other words pointless.

If its a retailer demo (I remember Circuit City selling them off when they were closing even though they weren't really supposed to), they'll deactivate it unless you're a retailer, and since all those models would be non current by now they'll probably deactivate it.

XM is pretty forward about deactivating them even if it wasn't used in months it would usually deactivate within 15 minutes if it didn't have a subscription.

Sirius used to be more lax about it, don't know since the merger, though I'm sure they sent some mass kill signals down at time. My mom's paid subscription in her car died almost instantly after the time frame ran out.

My advice if its running and working use it. Considering the numbers of radios out there I don't expect them to stop offering service on old radios any time in the near future. All they're interested in is the paid subscriber. All you're going to lose out on is features.

Some of the old radios have powerful FM transmitters which is a plus because you can broadcast the signal from one radio through the house and pick it up with other regular radios.
post #40 of 206
yes you can i got the lifetime plan and you get 3 upgrades but each costs 75 bucks to upgrade
post #41 of 206
I called to cancel a XM radio that they have been giving me the discount rate on for years(it finally died). While on the phone I inquired about switching my other radio a Sirius LIFETIME sub to a new LYNX radio. After some back and forth they sold me the LYNX radio with the promise of being able to switch it to my lifetime radio sub,they also credited me $75 for the switch fee. I drive a truck so I will not be home for awhile to see if I will be able to make this happen but I will keep those interested updated.
I have a feeling I just bought myself a lot of phone calls and headaches but maybe i might be lucky...smile.gif

Also while on the phone with a nice lady(from India i think but spoke very well) she claimed that later this month they are "updating their system" to allow all lifetimers to switch from Sirius to XM and keep their internet listening plans associated with the account.Probably just a selling point to sell me a radio but for those trying to transfer a Sirius sub to XM this might be good news.
post #42 of 206
Quote:
Originally Posted by fuddvd View Post

Also while on the phone with a nice lady(from India i think but spoke very well) she claimed that later this month they are "updating their system" to allow all lifetimers to switch from Sirius to XM and keep their internet listening plans associated with the account.Probably just a selling point to sell me a radio but for those trying to transfer a Sirius sub to XM this might be good news.
What about those of us lifetimers that missed the boat on free internet?
post #43 of 206
Cant say to those who didn't have internet included with their lifetime sub,but if you didn't have it for free now you probobly wont in the future.I have had their lifetime sub for so long, internet listening was included with the initial purchase price. The service rep said right now she couldn't include it with my transfer over to they lynx but later this month they could when they "upgrade their computers". Again possible BS from the rep, I will find out when I try to switch over to the lynx later this month...
post #44 of 206
All, I have a question. I have an old Sirius radio that I purchased with lifetime. Still works. So, I call up member services a couple months ago and was told that I can transfer my membership for $75 to a OEM (vehicle installed unit - which relates to what everyone writes here). Fast forward to today, I call up customer care and they said that I have a Sirus radio and I am transferring it to a XM radio which cannot be done. Interestingly, the sales rep said to wait till the end of the month (November 2012) to call back and request a transfer then. He said something to the effect by that time the system would allow him to transfer the lifetime package. What I didn't realize until I read the forums here were about the three different package systems. I learned tonight that a radio ID with all numbers indicate a Sirius radio; those with letters/number combo are XM Radios.

Has anyone heard about the transition that is supposed to happen by the end of the month? I thought his comment was odd and may have to call back and get another representative to see what options I have . . .
post #45 of 206
All,
I thought I would update. I went back to Sirius to the chat feature and confirmed with another representative that come the end of the month (Nov 2012) that lifetime members who have Sirius radios should be able to migrate them to XM radios (those that are installed in vehicles). At first, he was like - "well, we can't transfer between those two types of radios" Until I was like, "I heard that one will be able to transfer from Sirius to XM toward the end of the month". At that point, he confirmed it.
Also, there is a free trial that starts tomorrow - I think it's over the holiday season - all radios should be active; not sure what stations - I think SiriusXM is finding a lot of the vehicles that have it included, users, are not activating the service once it is over. . .
post #46 of 206
I've said it before and I'll say it again. SiriusXM needs to simply activate lifetime subscriptions on ALL OEM RADIOS, for every car, as soon as it's driven off the lot. Include the price of the radio in the price of the car.

People who buy new cars pay all kinds of ridiculous "package" fees on the options for cars. What's a measly $500-$1000 extra for lifetime satellite radio?
post #47 of 206
UPDATE TO SIRIUS TO XM RADIO SWITCH!

So I called November 21st to try to get my lifetime Sirius subscription switched to the LYNX radio(see my posts above for initial story) which is a Siriusxm radio(but broadcasts on the xm satellites) after about 20 minutes they finally figured out how to switch it except they could not also switch my internet lifetime sub,something to do with their computers.Rep advised me to "wait a month" and the issues should be resolved. So no luck for internet but they will switch a Sirius lifetime sub to a Siriusxm sub.


December 7 I call back to try again,and this time after about 30 minutes of back and forth they claim that I now have what I want: A lifetime siriusxm sub with internet.They had to change my internet log on in order to make it work but I should be golden.....

NO turns out the radio works fine,I upgraded to the "everything" package for an additional $100, and I am quite happy with the LYNX radio for the most part,I do miss tune select but being able to record/pause programs is awesome.

Internet does not work they gave me a bogus sign on so I have to call back and get that straitened out,I just haven't had the 30 minutes to spare,I will call when I get home for Christmas and post my results.


So you can switch a Lifetime sub if you are patient but my lifetime internet is not switched over yet.
I will post a update when the internet issue is resolved.
post #48 of 206
If you had the free internet with the lifetime subscription, there's no way to transfer your service without losing it & now having to pay for it. If you would have waited, you most likely would have been able to keep it. They're making a big change coming early 2013.
post #49 of 206
Years ago I upgraded my Visor radio to a Sportster 5 with my month to month plan and then purchased a lifetime subscription (so my life plan would begin with a brand new receiver).
I've been really happy with the Sportster, so far it has been working fine, but I'm wondering if I should purchase another (if I can find one still) just to keep it "just in case" or another receiver because it seems finding Sirius receivers is going to be impossible to find for us lifers when the radios eventually stop working.
I'm assuming since I had my Sportster before I purchased the lifetime plan, I should still have the 3 life transfers.

Thoughts? Thanks.
post #50 of 206
I personally think they're phasing out the Sirius side, since they haven't had any releases as of late, it has all been XM. They're obviously not going to be leaving you in the dust, but eventually, sirius will be phased out.
post #51 of 206
I just got the Lynx to replace my old one and got brought up to speed real quick of the Lifetime screw and the $75 transfer fee. They told me this was always a charged fee since I first signed up in 2006, which I don't recall. I didn't en get that far with CS telling me that they would cancel my lifetime stream yet. I'm in for a class action too!!!
post #52 of 206
If I knew i'd pay cheaper fees to transfer radios with a monthly subscription, then I would've just done that instead of being deceived of a "one-time lifetime" subscription fee.
post #53 of 206
As above, Yes XM sold lifetime subscription(s) for $350 and the internet was free. I bought this back in 2007.
post #54 of 206
The Sirius/XM Lifetimes all come with their own terms & conditions. It would be a smart idea to before dropping a few hundred bucks on a specific service, that you read those. Lifetime subscriptions are transferable, but there are rules.

1. Lifetime bought & placed on an OEM radio BEFORE September of 2007, can be transferred to either another OEM & MUST stay there for the life of the that RADIO, or a portable radio with two other transfers available to that specific lifetime. Any purchased after that, follow the updated terms & conditions

.2. When swapping out a lifetime, there is a $75 swap fee, UNLESS, that radio is specifically broken, damaged, or stolen. In the case of a broken, damaged, or stolen radio, the swap fee is waived. It's hard to convince a representative to waive the swap fee just because you don't feel like you should have to pay it. It's in the terms & conditions, and Lifetimes are non-refundable & most likely, they aren't allowed to be canceled.

3. A Sirius Lifetime can be swapped for an XM Lifetime, & vice versa. The same swap fee applies. It takes more time because a support line has to be contacted by the agent you're speaking with to credit the new Sirius/XM account the price of what a Lifetime is now. If you have a lifetime with FREE INTERNET, it will not be transferred unless you're simply doing a hardware swap. Losing your free internet subscription is completely out of the hands of any agent. There's no button or special code that can bring that back, it will be lost forever.

If you call in demanding things in regards to your Lifetime, (i.e.) waiving the swap fee, transferring an OEM to another OEM, ect., it most likely won't be done. If you're nice & patient, & get the right representative, there is a CHANCE that it may be done.
post #55 of 206
Quote:
Originally Posted by joeepistonee View Post

The Sirius/XM Lifetimes all come with their own terms & conditions.

Nobody that I know of ever bought a "Sirius/XM" lifetime subscription, so in a sense there is nothing in writing that will protect the consumer from whatever terms that company now wants to conjure up. Like me, I believe everyone bought a "Sirius Everything" lifetime subscription. There was no such thing as "Sirius/XM" in those days. That's the first burn.

The idea was that this company called "Sirius" was selling us a lifetime subscription, "no additional fees for anything...ever", to their bright and glorious future of new and exciting channels, Internet listening, where ever you've got Internet access (like a portable Internet device we now called a smartphone) after they banked the upfront money we were willing to bet on this bright and glorious future so they could leverage that upfront money to swallow up the only competition in outer space, ANOTHER company called XM.

But the CEO of that company called Sirius pulled an ol' shell game switcheroo and apparently doesn't like to characterize his move as swallowing up or merging with any competition. Instead, he supposedly created this "new" company called Sirius/XM with our upfront money. And as far as those early promises of taking those of us willing to risk the upfront money along for this bright and glorious ride go, all bets are off.

Personally, I'm keeping the free Internet service as a novelty and will simply find ways to listen to it wherever I want to via laptops and so on, My original Sirius radio still works but if it stops working and I can't get a replacement of both the hardware and the free Internet, I won't bother to replace it. I refuse to pay a dime more to listen to my lifetime "Sirius Everything" through other devices and if I were buying a car that had some Sirius/XM or XM device pre-installed but it required me to pay a dime more or in any way threatened my lifetime free Internet novelty, I'd demand that they rip it out of the car and either replace it with an ordinary radio or deduct the amount of a radio from the bill.
post #56 of 206
@Joe
That's the thing. I rarely ever dealt with looking up the last terms and conditions since 2006. My portable radio did not work because of a faulty battery, so I went online to purchase a new radio thinking it was just a hardware swap. Yesterday was the fee i ended up having to dispute and ultimately got it waived...and not due to the broken radio. Today I found out something new that my gift of a new radio clearly labeled "SiriusXM" does not apply to my Sirius everything so my misinfomed wife was told to switch it to XM account which erased my channel lineup (Howard Stern). I tuned in to find out that it was gone. They told me I needed to pay another $100 to switch XM radio plans to subscribe back to my old channel lineup. Needless to say I have to return my new radio gift to get a cheaper less optioned radio just to keep my old lineup. Would've never known unless told by a real operator who gave me an understanding that if "Lamborghini and Ferrari merged they would still make different cars". And I countered that subscriptions are compared to the fuel or simply out the radios inside the car that just needs a signal to subscriptions already in place.
post #57 of 206
I have the Sirius lifetime plan from about 2009, I think I might have printed the terms, I use a Sporster, I believe I remember the terms being 3 lifetime transfers for a $75.00 fee each time you change a portable receiver.

My concern is no longer finding a good receiver when I eventually need to replace mine. It seems there is only one Sirius "new" receiver and it doesn't have the features of my sporster 5 (artist/song alert, team tracker, pause/ff/rw, 30 presets etc.)
post #58 of 206
@chanman so you swapped a portable radio (clearly allowed as per life terms) and they are not giving you the Sirius everything plan?

I rather have Opie than Stern, but I chose Sirius not XM when I first bought satellite radio. I would be pissed to lose NFL radio and Sirius in general since I chose them over XM.
post #59 of 206
Quote:
Originally Posted by hitchfan View Post

Nobody that I know of ever bought a "Sirius/XM" lifetime subscription, so in a sense there is nothing in writing that will protect the consumer from whatever terms that company now wants to conjure up. Like me, I believe everyone bought a "Sirius Everything" lifetime subscription. There was no such thing as "Sirius/XM" in those days. That's the first burn.
The idea was that this company called "Sirius" was selling us a lifetime subscription, "no additional fees for anything...ever", to their bright and glorious future of new and exciting channels, Internet listening, where ever you've got Internet access (like a portable Internet device we now called a smartphone) after they banked the upfront money we were willing to bet on this bright and glorious future so they could leverage that upfront money to swallow up the only competition in outer space, ANOTHER company called XM.
I bought my lifetime subscription in August 2009 for my Sirius OEM radio in my car. The company that I purchased this Sirius Lifetime subscription from was called (gasp) SiriusXM. By August 2009, they had already merged, and SiriusXM was the new name of the company. I paid $399 for a Sirius Everything package. I regret now not spending the extra $100, but at the time that I purchased my Lifetime, I could have gotten "Best of XM" in addition to my lifetime Sirius for $499. In August 2009, they were not offering free internet with the lifetime subscription anymore (I think that promotion ended in June or July, so I also feel like an idiot for missing out on that feature).

Like Chanman above, I don't think I still have a copy of my terms and conditions, but I definitely do remember reading them clearly. I knew at the time that I was purchasing a subscription for an OEM vehicle, and that it was non-transferable (not for $75, not for a million dollars). Non OEM units were transferable up to 3 times for a $75 fee. I knew this, and agreed to this.

It's also why numerous times in this thread I have stated that I knew what I was getting into, and still did it anyway.
post #60 of 206
Quote:
Originally Posted by tighr View Post

I bought my lifetime subscription in August 2009 for my Sirius OEM radio in my car. The company that I purchased this Sirius Lifetime subscription from was called (gasp) SiriusXM. By August 2009, they had already merged, and SiriusXM was the new name of the company. I paid $399 for a Sirius Everything package. I regret now not spending the extra $100, but at the time that I purchased my Lifetime, I could have gotten "Best of XM" in addition to my lifetime Sirius for $499. In August 2009, they were not offering free internet with the lifetime subscription anymore (I think that promotion ended in June or July, so I also feel like an idiot for missing out on that feature).
Like Chanman above, I don't think I still have a copy of my terms and conditions, but I definitely do remember reading them clearly. I knew at the time that I was purchasing a subscription for an OEM vehicle, and that it was non-transferable (not for $75, not for a million dollars). Non OEM units were transferable up to 3 times for a $75 fee. I knew this, and agreed to this.
It's also why numerous times in this thread I have stated that I knew what I was getting into, and still did it anyway.

I think I got in about a year before the merger. That was an interesting window of opportunity for you regarding a SiriusXM Everything lifetime subscription vs a Sirius Everything package. So they had the nerve to call it a Sirius Everything package after the new company was called SiriusXM and even though neither the Internet access nor the best of XM were part of "Everything"? Strange. When I bought mine I also remember seeing some fine print online (which, like apparently everyone else who bought a lifetime sub, I didn't print out, copy and paste to a Word program, etc.) that said it would cost $75 to transfer to another radio. I don't remember that it was limited to three. But I do remember reading that it would cost $75 to transfer.

HOWEVER, in those earlier days, it seems Sirius hadn't quite settled on what they were going to do about transfers and they were responding to consumer buzz willy-nilly. So sometimes that $75 bit was mentioned in the online sales pitch and sometimes it wasn't mentioned in the online sales pitch. In fact, I honestly don't remember seeing that restriction/cost mentioned before I called to buy my lifetime sub. Then it showed up after I bought the lifetime sub, it got a lot of buzz from potential consumers, and by the time I called to get more info on setting up my account, I specifically asked about it and the Customer Service lady laughed and said something on the order of, "Oh yeah, they thought about that but dropped the idea and they're not going to charge anybody to transfer." I pushed even further, "You mean I could transfer to different radios a dozen times and I won't be charged $75?" The Customer Service lady - "Ha-ha, no, that idea didn't go over too well, so they decided against it."

I might be wrong about a syllable here and there, it's been a few years. But I am definitely not wrong about her saying there would be no transfer charge...at all...ever, because I had bought a used S50 online and had no idea how long the thing would last. Yes, I realize a verbal Customer Service response is not worth the cyberspace, no-longer-existent sales pitch it was never written on, but that was how willy-nilly those early days of the lifetime sub sales pitch was. And I'll bet I'm not the only one who was told by a Sirius Customer Service rep there would never be a transfer charge back then even though the wording on it appeared at one time or another on the online sales pitch.
Edited by hitchfan - 12/27/12 at 10:04am
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