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Official Ceton Echo Extender Info Thread - Page 131  

post #3901 of 7721
Quote:
Originally Posted by mgboyes View Post

Hi all,
It's been quite a while since I last posted (I did so around the time that the beta-features were announced, when people were concerned about the lack of DTS, 1080p, container support etc).
I went ahead and participated in the Beta. I'm in the UK, so it took quite a long time for my Echo to arrive, and I'm sure my experiences and requirements are different than many of those here.
Here are my conclusions.
  1. Ceton have been their own worst enemy in this beta, with confused messages, far too many bugs for a public beta, and appallingly bad communications. For example it's only through visiting here today that I discover that the beta program has ended, that the Echo is now officially launched, and that the experience I'm getting at home is the "finished product"! I assumed we were still in the beta phase.
  2. For me, even with the most recent firmware from the last couple of days, the Echo is the worst extender I've ever used, by a country mile. It crashes all the time, it doesn't appear to support 50Hz at all (whatever resolution I try it just uses 720p60), the sound is terrible with frequent clicks and squawks, the picture quality is shocking - my SD content has never looked so bad, it only boots up successfully about 70% of the time, and generally the whole experience has been a crushing disappointment. I will be swapping my DMA2100 back into its place and sending it back.
  3. The fact that Ceton are now pursuing Android suggests that there's no chance this is ever going to develop into the sort of device it was originally billed as, where a single, consistent 10' UI frontend would enable users to access recorded and live TV, their guide, their ripped or downloaded movies, audio etc. I expect this is mostly because Microsoft are unwiling to do anything to support the extender platform, but this is a Ceton product so I have to hold Ceton responsible for their failure to deliver.
  4. For me this whole experience is the final nail in the coffin of WMC. This is such a shame because the WMC experience on my main HTPC is excellent.
  5. So I'm off to go and try out MediaPortal and the recent builds of XBMC which include PVR support (since I'm in the UK I have no need to worry about encrypted channel support)
Such a shame. I very much hope for those who stick it out that Ceton manage to up their game and improve the product.

The Echo has only been released retail in the U.S.A. at this time. The EU release wasn't supposed to occur until somtime in 2013 AFAIK.
post #3902 of 7721
Looks like I have been CETON-ed too. I tried the short recovery, my screen remained blank. I also tried the procedure above which looks like you are reflashing the memory. I don't have a HDMI display on my media center computer. The procedure seems to proceed except 1) when I click to run the file it says the file is incompatible with windows 7 but seems to run anyway and 2) it seems to hang at check echo hdmi output for recovery status. Does anyone know if I need to drag my HDMI monitor back downstairs? Is there something on the screen which would require user input. From what I can see it looks like it is hanging. Any experience with this?

Tim
post #3903 of 7721
I left the Echo on all night and it appears to have updated. I'm not sure what the current firmware version is, but my Echo is now displaying the "Setup your ceton echo" screen with WMC key and the version is listed as: 2012.1202.1302. I'll finish setting it up here in the next half hour when I have some time to troubleshoot the next issue (not an optimistic outlook, I know).

Nathan
post #3904 of 7721
Quote:
Originally Posted by nathanjbrown View Post

I left the Echo on all night and it appears to have updated. I'm not sure what the current firmware version is, but my Echo is now displaying the "Setup your ceton echo" screen with WMC key and the version is listed as: 2012.1202.1302. I'll finish setting it up here in the next half hour when I have some time to troubleshoot the next issue (not an optimistic outlook, I know).
Nathan

That is the current "stable" f/w.

BTW, what "next issue" are you referencing?
Edited by Sammy2 - 12/4/12 at 12:12pm
post #3905 of 7721
Quote:
Originally Posted by Tnathan View Post

Looks like I have been CETON-ed too. I tried the short recovery, my screen remained blank. I also tried the procedure above which looks like you are reflashing the memory. I don't have a HDMI display on my media center computer. The procedure seems to proceed except 1) when I click to run the file it says the file is incompatible with windows 7 but seems to run anyway and 2) it seems to hang at check echo hdmi output for recovery status. Does anyone know if I need to drag my HDMI monitor back downstairs? Is there something on the screen which would require user input. From what I can see it looks like it is hanging. Any experience with this?
Tim

It needs to be connected to an HDMI display to verify that the reflash worked. As soon as it says "Check Echo HDMI output..." it should boot up normally and display the media extender code to enter into WMC.
post #3906 of 7721
Quote:
Originally Posted by RockinRay View Post

Quote:
Originally Posted by Sammy2 View Post

I think you guys have network issues. Mine boots up and connects in 30 to 45 seconds every time. It is usefull in under a minute.

I am good here network wise. Echo connects to an HP ProCurve 10/100/1000 non managed switch, then to my Airport Extreme router. In the APE, I have reserved a DHCP address for the Echo via MAC address (I do this for all of my equipment that does not leave the house).

It makes no difference if I do this with the APE, or my pfSense firewall - I have tested both with the same results.

I am going to do some time testing to see how long it actually takes. When I get an IP quickly, my experience is the same as yours, 45 or so seconds to the WIN MC main screen. I sent diagnostics to Ceton this morning and I am in hopes they might see something.

On another note, I am using the Echo with my Pioneer Pro-111 Plasma. If I set the Echo to 720p, the display or the Echo seems to have an issue detecting this resolution correctly, and I end up with a 4x3 display. If I unseat and re-seat the HDMI connection, everything is displayed correctly. 1080P is not a problem.

Any ideas?

Thanks - Ray

I have a Pioneer 114 and experience the exact same video issue. I actually stopped using it on this set as it was too annoying. Also, I am not a fan of the unseat/seat of components while live. I once caused a short to my AVR doing this.
post #3907 of 7721
Hi all, I don't have anything concrete to address but I did want to mention that we are listening to feedback and feature requests and will address your concerns as soon as possible.

For over-the-top functionality we felt our best strategy was to not re-invent the wheel and take advantage of Android platform which we are working hard towards a Xmas release. We can't divulge what will be offered but we hope with the implementation being available we'll be able to offer all the services customers want.

For non-native container support we are working towards a solution that we'll discuss soon.

In terms of the update issue last night, we looked into the update issue and we found the issue is not with the update itself but is an issue with the update servers. The demand of so many Echo's requesting an update at the same time was causing the updates to time out. We have temporarily disabled the update while we resolved the issue. On top of that we will be taking further actions to ensure that this does not happen again. We will post another update soon.

-Michael
post #3908 of 7721
Quote:
Originally Posted by Sammy2 View Post

That is the current "stable" f/w.
BTW, what "next issue" are you referencing?

Nothing in particular. That was simply my childish commentary on the numerous issues I've observed in this thread.

I'm up and running now, outputting 720p to a 26" LCD and disappointed. Media Center animations are choppy and, more importantly, live television playback is too.

With that said, I'm thrilled with the compact size of the Echo (great for the master bedroom) and I'm hopeful that Ceton will make improvements rapidly so that it passes the usability test in my household.

Nathan
post #3909 of 7721
I apologize in advanced if I don't reply to comments \ questions, we do receive all feedback but have our heads down working on improvements so please do not take our silence as a negative. It is us working to resolve customer issues and additional features.
post #3910 of 7721
Quote:
Originally Posted by mikinho View Post

Hi all, I don't have anything concrete to address but I did want to mention that we are listening to feedback and feature requests and will address your concerns as soon as possible.
For over-the-top functionality we felt our best strategy was to not re-invent the wheel and take advantage of Android platform which we are working hard towards a Xmas release. We can't divulge what will be offered but we hope with the implementation being available we'll be able to offer all the services customers want.
For non-native container support we are working towards a solution that we'll discuss soon.
-Michael

That sounds good, all the future stuff with Android, but what I am sure we all want now is a stable Echo with crisp, clear, non-stuttery true 1080p. Is this even possible with this hardware, or is it all about the other stuff you plan on adding, with PQ not being a priority?
post #3911 of 7721
Quote:
Originally Posted by kmp14 View Post

That sounds good, all the future stuff with Android, but what I am sure we all want now is a stable Echo with crisp, clear, non-stuttery true 1080p. Is this even possible with this hardware, or is it all about the other stuff you plan on adding, with PQ not being a priority?

We understand your concern and we are addressing it. Current and ongoing issues are a priority but we have multiple development resources to take advantage of. Throwing more people at a single issue isn't productive so we have different developers addressing different issues and features.
post #3912 of 7721
I read netlix and hulu between the lines there as well as a HBR mkv support in 1080p, but that is just me.
post #3913 of 7721
Thanks for your comments. I will try again. I tried doing this two ways. The problem is the TV attached to my media center with the infinitv 4 is DVI. The extender TV is HDMI. First I took a windows 7 laptop upstairs (not the media serrver) with everything connected and ran the process with it connected to the HDMI TV. It stuck on "check HDMI monitor for recovery status. " I then thought that it might require the computer you connect it to to be the the media center server. So, i took it downstairs and connected it to the media center server ran it again without a monitor and it stuck with the same message. really frustratiing.
post #3914 of 7721
Quote:
Originally Posted by mikinho View Post

We understand your concern and we are addressing it. Current and ongoing issues are a priority but we have multiple development resources to take advantage of. Throwing more people at a single issue isn't productive so we have different developers addressing different issues and features.

Exactly what I (we) want to hear. Thanks!
post #3915 of 7721
Quote:
Originally Posted by Sammy2 View Post

Quote:
Originally Posted by mgboyes View Post

Hi all,
It's been quite a while since I last posted (I did so around the time that the beta-features were announced, when people were concerned about the lack of DTS, 1080p, container support etc).
I went ahead and participated in the Beta. I'm in the UK, so it took quite a long time for my Echo to arrive, and I'm sure my experiences and requirements are different than many of those here.
Here are my conclusions.
  1. Ceton have been their own worst enemy in this beta, with confused messages, far too many bugs for a public beta, and appallingly bad communications. For example it's only through visiting here today that I discover that the beta program has ended, that the Echo is now officially launched, and that the experience I'm getting at home is the "finished product"! I assumed we were still in the beta phase.
  2. For me, even with the most recent firmware from the last couple of days, the Echo is the worst extender I've ever used, by a country mile. It crashes all the time, it doesn't appear to support 50Hz at all (whatever resolution I try it just uses 720p60), the sound is terrible with frequent clicks and squawks, the picture quality is shocking - my SD content has never looked so bad, it only boots up successfully about 70% of the time, and generally the whole experience has been a crushing disappointment. I will be swapping my DMA2100 back into its place and sending it back.
  3. The fact that Ceton are now pursuing Android suggests that there's no chance this is ever going to develop into the sort of device it was originally billed as, where a single, consistent 10' UI frontend would enable users to access recorded and live TV, their guide, their ripped or downloaded movies, audio etc. I expect this is mostly because Microsoft are unwiling to do anything to support the extender platform, but this is a Ceton product so I have to hold Ceton responsible for their failure to deliver.
  4. For me this whole experience is the final nail in the coffin of WMC. This is such a shame because the WMC experience on my main HTPC is excellent.
  5. So I'm off to go and try out MediaPortal and the recent builds of XBMC which include PVR support (since I'm in the UK I have no need to worry about encrypted channel support)
Such a shame. I very much hope for those who stick it out that Ceton manage to up their game and improve the product.

The Echo has only been released retail in the U.S.A. at this time. The EU release wasn't supposed to occur until somtime in 2013 AFAIK.

there were a few EU (non US) folks in the beta. don't know if the official retail release has happened outside but BETA def did.
post #3916 of 7721
Quote:
Originally Posted by mariob33 View Post

there were a few EU (non US) folks in the beta. don't know if the official retail release has happened outside but BETA def did.

Agreed.
post #3917 of 7721
Quote:
Originally Posted by Ken.F View Post

Since the new firmware was installed I can't get into the video settings. When I open the video settings page, before it loads I get a popup box saying invalid application.

This is fixed in a beta settings add-in and will be pushed to stable today.
post #3918 of 7721
I sent tech support my MAC ID from the device. Does anyone recall how long it took for tech support to send the email they said would be the next step?
post #3919 of 7721
Quote:
Originally Posted by mikinho View Post

This is fixed in a beta settings add-in and will be pushed to stable today.

^^ Nice!

It looks like I need to change my update channel from beta to stable?
Edited by Sammy2 - 12/4/12 at 4:04pm
post #3920 of 7721
Are updates pushed to the Echo or will I need to somehow initiate the download of forthcoming firmware versions?

My hope is to leave the Echo on at all times to ensure an "instant on" experience for my wife. Any problems with that idea (aside from the waste of energy)?

Thanks, everyone.

Nathan
post #3921 of 7721
They are pushed but you can chose to install them in the Update Menu I think.
post #3922 of 7721
Quote:
Originally Posted by Sammy2 View Post

My Echo is running just fine still and I was in the first wave of beta testers. Except for High Bit Rate video playback and lack of dts support it is doing what it is supposed to do. I'm not sure why everybody else is having issues with theirs. Did I get the only good one that was produced?

+1 Sammy2
Received my Echo yesterday on the NewEgg pre-order. I had the, "recover bricked unit", procedure in hand but didn't need it. I installed the WMC7 plug-in, turned on the Echo, it briefly flashed the setup screen before going into a firmware update, it finished the update in a few minutes then rebooted itself. The setup screen came back up and after entering the extender code into WMC7, I was watching TV. It's on a 720P bedroom TV so at least initially channel surfing showed no video issues. The XBox extender is moved to another room that before only had QAM channels and we now have a nice quiet extender in the bedroom.
post #3923 of 7721
I am a bout to give up on these clowns. Bought the product based on what they said and what I got was as useful as a rock. They have no customer service and you have to correspond via email. They will reply if they want to. If you are going to rush a buggy product out the door to gain Christmas sales you should be prepared to support the customers that are trying to support ceton. Hopefully, the product manager that showed so little concern for their customers will be getting a pink slip for Christmas.
post #3924 of 7721
I don't think there's pink slips in ceton as it is a very small company. If pink slips do go out it will be for the whole company.
post #3925 of 7721
Quote:
Originally Posted by mikinho View Post

This is fixed in a beta settings add-in and will be pushed to stable today.

Thanks! I installed ceton_echo_setup_w7_20121204_12_12_04_0935.exe and got the video settings back. I tried setting the echo to 1080i and after the reboot I could only get audio for live TV, the video was just black screen. I set it to 1080p and live TV looks great. I don't know if it was the 1302 firmware or the new settings add-in but it's much smoother than it was before. I'm watching a 1080i program (VS Fashion Show) very closely and I can't see any problem with the video. The real test will be watching something with scrolling text but so far so good.

Edit:
The video problems haven't been completely solved. The Daily Show had some slight stuttering.
Edited by Ken.F - 12/4/12 at 8:33pm
post #3926 of 7721
Well here's to hoping!
post #3927 of 7721
My Echo is all of a sudden completely useless. I started receiving Copying Prohibited messages on all Live TV and recordings.
post #3928 of 7721
Quote:
Originally Posted by shortcut3d View Post

My Echo is all of a sudden completely useless. I started receiving Copying Prohibited messages on all Live TV and recordings.

Does it happen on the PC or just the Echo?
post #3929 of 7721
I got my echo from amazon on the day of release. After setting it up, it installed an update and everything has been going just fine. There were two times where I changed a channel and the audio would change, but the picture would go dark. The device did reboot once when I checked on the AC3 setting so I went back and turned it off. However, ever since an update was deployed yesterday, my device has rebooted about 8 times with minimal viewing of liveTV. Two separate times the system locked up with vertical artifacts on the screen. Anyone else see this?
post #3930 of 7721
I Am sending my unit back today. But this whole experience has given me the idea to start my own business of making media extenders like ceton. For only 159 I will send you a rock in a box with no instruction manual and no customer service. Has comparable functionality with the ceton echo. Please preorder today while supplies last.
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