Originally Posted by d3rang3d
Did you initiate the return request with Newegg or Ceton directly? How do you go about doing that?
For the actual return, Ceton. To be fair, I did contact Newegg in early January, just after their standard return period, and they did offer to take it back right then and there even though I was past the standard policy (after some back and forth), but at the time I was just trying to feel things out to see how the process should work. I was still hopeful to use them, which is why I had bought 5 to begin with.
Since Newegg had no awareness of this extended return policy created by Ceton, I think opened a ticket with Ceton just a week or so later to get the ball rolling. At first they indicated I would work direct with Ceton, and within the scope of that ticket I did work with them to troubleshoot a few issues I was having with liveTV playback. I then later decided I in fact did want to return 4 of the 5, at which point Ceton then told me I would have to work directly with the reseller. I pointed out that in this same ticket they had indicated I would do the return through Ceton, and they then asked for my newegg invoice. About 4 or 5 days later (2-3 working days), my ticket was updated to indicate newegg would be contacting me. I came home to a voicemail from newegg and just now finalized my RMA.
So until getting some formal direction, I would recommend going directly to Ceton echo support to get the ball rolling, maybe just attached a copy of your reseller invoice to help move things along. I'm hoping in a couple of months I'll just be reordering them, but couldn't site on $700+ and end up not using it. Kind of concerning though how quit announcements have been, given how chatty things were in Nov and Dec. I'm probably not remebering it correctly, but in my mind I feel like from mid-nov to mid-dec we heard some significant news and/or updates from Ceton on the echo. I don't think we've heard any official comments on the echo since the mid Dec and I guess I thought we were to expect state of the echo updates ever couple to few weeks, but I guess if they are hard at work fixing, probably time better spent.