Official Ceton Echo Extender Info Thread - Page 187

Android probably is their "Hail Mary" update, but we have yet to see how that's going to function. And you know how often Hail Mary attempts work out...

Really, why is it that Ceton can't afford to support their own unified customer support forum like other companies?

Instead, Ceton customers have to navigate multiple forums including AVS, TGB, or their own FAQ or whatever pages to try and get support for their products.

I'm wondering if anyone else is having this issue. We updated our Echo to the 1/29 beta and it came up with a setup code as if it had been disassociated with the HTPC. After doing the MCE extender setup, the Echo makes the MCE launch sound as if it's loading, but the screen still shows the blue screen with the code. If it reboot the Echo it will make the MCE launch sound as it it's connecting but it just shows the blue "Connecting" screen. I've tried removing the Echo from the HTPC and re-adding it but it keeps doing the same thing. Is there any way to revert to the previous beta or force it into recovery to go back to stable for now?

Ceton's official forums are on TGB. What's the problem with that?

http://www.thegreenbutton.tv/forums/viewtopic.php?f=30&t=2482

Turn the remote off and do the recovery procedure by typing in the letters representing RECOVERY on the remote. If you type it in wrong hit 0 ten times and try again. Recovery can take up to an hour.

LOL Why are customers posting support questions here then?

LOL Why are customers posting support questions here then?

Because this thread exists. I don't presume to know why anybody posts on any particular forum. I post here and there. Same with the SiliconDust forum. I post in the HDHR Prime here and on that forum too but post more here because it exists here.

Ceton actually prefers a support ticket be filed.

Of course because Ceton does not run a central support forum for their customers.

You post your support issues here or on TGB or whereever. Are you suggesting that everyone should just post their support issues here and there and everywhere?

Unfortunately, it appears you bought one of the new remotes. The older version has many more buttons including the stop button and it's backlit.

Older version is much better click here.

I use tickets and email when I need actual support. Forums are just for people to help each other out, not for suppport from ceton. Silicon Dust does the same although they host their own forum. When I was having issues with my HDHR Prime I did a support ticket and email there too even though Silicon Dust has a forum.

I was originally going to post a message saying what does it matter who hosts Ceton's support forum. But then I went to the Ceton support site and couldn't find any link or reference to TGB. I wonder if that's part of the reason TGB's Echo subforum isn't very active.

I don't think it would matter to have TGB host Ceton's user forum, but the forum doesn't do much good without an active community providing user-to-user support. I'm sure many of you are sick of the constant references to SageTV, but their user forum was far more active. I think there's something to t-c's criticism, although I don't fully agree with his specific complaint.

Silicondust has been directly supporting its customers from its own forums from the first release of the HDHR without support tickets as a requirement. SD engineers are always on the forums helping their customers solve problems.

Ceton doesn't even have a support forum of their own.

Why should a Ceton customer even have to think one second about where or how they should obtain support? is it AVS, TGB, Ceton FAQ, Ceton Ticket?

The support page is pretty straight forward for the products:
http://cetoncorp.com/product-support/

Echo & InfiniTV sections have links to documents, FAQs, guides, and software for initial help. All official support for the Echo and InfiniTV are handled through the Ticket System.

My Media Center app section also has similar links, however all official support for the apps are handled via TGB.

When we partnered with TGB to have the official MMC support forum there at the same time we created the Sub Section for "Ceton Products". Doing this helped condense all of the talk about the product from multiple forums into nice centralized locations. The Echo and InfiniTV sections are not for support issues as we have big banners on the top of the sections, they are for discussion of the products. The communities such as TGB and AVS are filled with passionate people that like to help each other out which is why we love having everyone be so active.

We participate on Echo and InfiniTV forums on multiple sites because we love the community. If we had our own forum or not people would still post on several different forums and would still want us to participate on each and everyone. We do our best to keep up with AVS and TGB for Echo and InfiniTV. We do this usually in our down time, weekends, lunch breaks, etc. Official support is handled via the ticket system.

I hope clears this up a bit, if you have questions feel free to PM me personally.

Seems like every few days someone turns this into the bash Ceton forum. I just don't see the point. If you hate it (or their support), return it. I would venture to guess the lion's share of us on this forum would like to see this product, and Ceton succeed. Dragging them through the mud doesn't seem to align with the purpose of this thread.

That being said, do you guys remember when this issue was brought up a while ago:

Has there been any discussion of this on the beta forums, or from Ceton? This to me is a pretty big issue. I have 5 echos, with three that are powered on/off sever times during the day. I keep the system partition of my "server" small so to keep as much space free for recording content. I'm hoping there is a fix for this in the pipeline. I suppose I could script the cleanup and schedule it myself, but I would think there should be a permanent resolution.

This has been fixed in the latest beta firmware.

Is this new beta firmware you guys are getting ready to release, or the already released 2013.0129.1538? I have three of my echos on the Beta channel (my most used ones), and have 2013.0129.1538 on them. Just checked my Win7 server, and the files are still being created, but not removed.

It should be in that one, I will double check when I get to work tomorrow. So when you delete the folders do they come right back?

They go away but then it creates a new set of ctnecho_### folders with content each time the echo is power cycled.

Yup. Now that this thread has heated back up with a bit more negative attention we can expect them to release another "beta firmware" that will calm the masses for another week.

Everybody likes a trainwreck...

I wish that was the case for me, using the HDHR Prime as a source, there is alot of content which still pauses/freezes the Echo enough that it is not worth watching. Then I also still have infrequent reboots for no apparent reason. Maybe I have a defective unit, not sure. I do agree when Tv does play right it is alot better then two months ago.

I wish I could be more positive about this product, but it just isn't there for me. When four or five year old tech (Xbox, x280n) is better then what is released today, I need to step back and take another look. Especially when the 4GB Slim is basicaly the same price.

 

Wait until one of the low-end Harmony remotes go on sale... recently the 650 was $40 or grab a close-out on the 300 series.

Actually it's not there official site, look at the disclaimer at the top of the page:

"Important Information

While Ceton employees may participate in the InfiniTV forum, official support is still handled via the Ceton Ticket system.
Please click Submit Ceton Echo Support Ticket for official support."

If it were their official site it would not say that ...

Do you have a point or are you just looking for things to complain about? It's not exactly uncommon for a small company to have their forum discussion hosted somewhere other than on their servers. What IS uncommon is for employees of a company to make themselves as available as several Ceton employees make themselves. Why someone would complain about this is quite honestly beyond comprehension. If you have an actual support question, submit a ticket in Ceton's ticket system. If you want more general discussion, post either here or on Ceton's TGB forums - since people (including Ceton employees) post both here and there, you're bound to get a response. Is that really so difficult??

Pretty much splitting hairs on that. On either product when one posts in the forums and gets help from the company's staff it is usually general in nature and for specific support they tell you to open a ticket.

Just make sure you have the plugin app up to date. I reconfirmed with michael and he said it should be in this latest version.
http://update-echo.cetoncorp.com/get/echo/w7/latest

I just wrote a bit reply about this: http://www.avsforum.com/t/1386351/official-ceton-echo-extender-info-thread/5580#post_22929408

Yeah, I agree with that, except Ceton doesn't always chime in. The only one that has ever answered my questions outside of the beta forums is Motz (Thanks). If they had there own forums, I would think they would take ownership then.
Edited by skybolt - 2/6/13 at 9:10am

Yes this is fixed. I checked and am only getting one of these folders now.

Not neccesarily so. It is a matter of staffing too. Ceton may have less staff devoted to posting on public media forums than SiliconDust does and hosting their own forum would not change that IMHO.

I really think you are reading way too much into this. I don't need them to chime in actually..