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Official Ceton Echo Extender Info Thread - Page 232  

post #6931 of 7721
Quote:
Originally Posted by signcarver View Post

Most of what you describe here is the same for the xbox for many people... my understanding switching to music has something to deal with going from 5.1 to stereo audio... I've found that with the xbox the best way to switch to music is to not use media center. I assume a similar app will come with android.

My 2007 HP xp280n WME plays music exactly as it plays on the Host PC itself. As I have said many times if you can't match what was designed in 2005-2006 when you come to market in late 2012 you apparently don't even know what an WMC media extender is. Some call the Echo betaware, I think it is really vaporware.........

This device should have worked comparable to the legacy extenders on launch date and sold for $79.... What the hell is going on over at Ceton? They must have really stepped in a deep pile with Freescale.
post #6932 of 7721
Quote:
Originally Posted by realtight View Post

Right now I can't listen to music unless I restart the Echo. I don't have gapless playback. My screen blinks every time I switch songs. Songs usually start 5 seconds into the track. Sometimes seconds after seconds go by before tracks begin to play. Screen goes blank for seconds on end, SO MUCH FUN! Ooops Echo just froze! Start cycle over again. Must report these findings to Ceton... wait did that 5 months ago...

WHY HASN'T ANY OF THIS BEEN FIXED? After all this is just music playback, MUSIC.

I posted this issue in the tracker almost 2 months ago - maybe more now. I did not open a case... I use the Echo sparingly in a bedroom that sees light use, so my urgency has been minimal and experience with the product in general has been pretty good; definately not perfect though.

Quote:
Originally Posted by signcarver View Post

Most of what you describe here is the same for the xbox for many people... my understanding switching to music has something to deal with going from 5.1 to stereo audio... I've found that with the xbox the best way to switch to music is to not use media center. I assume a similar app will come with android.

My xbox does not have any issues playing back music through WMC. That said, I'm not using it through an AVR or anything.
post #6933 of 7721
Quote:
Originally Posted by tgrinch View Post

I posted this issue in the tracker almost 2 months ago - maybe more now. I did not open a case... I use the Echo sparingly in a bedroom that sees light use, so my urgency has been minimal and experience with the product in general has been pretty good; definately not perfect though.
My xbox does not have any issues playing back music through WMC. That said, I'm not using it through an AVR or anything.

+1 Same here, flawless playback on the Xbox 360 no AVR.
post #6934 of 7721
Quote:
Originally Posted by gtgray View Post

.... What the hell is going on over at Ceton? They must have really stepped in a deep pile with Freescale.

tongue.gif
post #6935 of 7721
I'm beginning to wish again that I could still return this. Is there a way to return based on the fact that it doesn't do what was advertised?
http://shop.panasonic.com/shop/model/DMP-MST60?t=specs
post #6936 of 7721
Quote:
Originally Posted by th3Pil0t View Post

I'm beginning to wish again that I could still return this. Is there a way to return based on the fact that it doesn't do what was advertised?

Probably. Depends on how much of a fight Ceton wants to put up and how far you're willing to push it.
First option is to contact Ceton, explain your dissatisfaction and ask nicely for a refund.
If that doesn't work, check with your credit card company and see if you can dispute the charges or if they offer any other means of recourse.
If that doesn't work, contact the BBB and file a complaint.
If that doesn't work, file in small claims court.
If that doesn't work, you're probably stuck with it.
post #6937 of 7721
Quote:
Originally Posted by signcarver View Post

Most of what you describe here is the same for the xbox for many people... my understanding switching to music has something to deal with going from 5.1 to stereo audio... I've found that with the xbox the best way to switch to music is to not use media center. I assume a similar app will come with android.

For many people? These behaviors didn't exist for me until I bought an Echo. My Linksys doesn't do this stuff either.

Regardless, this is 2013 and we are talking about music playback. Elementary... no excuses.
post #6938 of 7721
Quote:
Originally Posted by babgvant View Post

1) Did you open a ticket?

2) Priorities might be at play here as well. I suspect that many people use extenders primarily for video playback, so (given the multitude of issues there) it probably trumps issues with audio.

If they had programmers that knew what they were doing, Music playback would be fixed within a matter of days.
post #6939 of 7721
Quote:
Originally Posted by tgrinch View Post

I posted this issue in the tracker almost 2 months ago - maybe more now. I did not open a case... I use the Echo sparingly in a bedroom that sees light use, so my urgency has been minimal and experience with the product in general has been pretty good; definately not perfect though.
My xbox does not have any issues playing back music through WMC. That said, I'm not using it through an AVR or anything.

I posted most of this stuff in the tracker near the end of December/begining of January.

Unacceptable. Incompetent.
post #6940 of 7721
Quote:
Originally Posted by realtight View Post

If they had programmers that knew what they were doing, Music playback would be fixed within a matter of days.

That's assuming that it was their primary focus (which it likely isn't) and that it wasn't a hardware issue (which we don't know)

Considering the issues that they've allegedly had with Freescale, I wouldn't expect anything to be a quick simple fix even for the most experienced developers.
post #6941 of 7721
Quote:
Originally Posted by ajhieb View Post

That's assuming that it was their primary focus (which it likely isn't) and that it wasn't a hardware issue (which we don't know)

Considering the issues that they've allegedly had with Freescale, I wouldn't expect anything to be a quick simple fix even for the most experienced developers.

Excuses, excuses, excuses... I could care less about their problems with anything or anybody at this point. I want answers from this company.

A real progress report is MORE then needed for us consumers at this point. WHY don't they have a working product yet. Take some accountability. WHEN is the time frame for this supposed Android vaporware. WHY do they continue to screw us consumers around with buggy "fingers crossed" type of updates that simply don't work. HIRE SOME TESTERS!

If they have a real development team then they have some sort of methodology they follow. Let us know what this looks like. What are some of their estimations, time frames. We all know you are terrible at what you do, so just open up Ceton!
post #6942 of 7721
Quote:
Originally Posted by realtight View Post

Unacceptable. Incompetent.

I'm not sure if they're getting your message. Perhaps if you made some jokes about their mom's or insinuated they had tiny little dongers, they might work faster.rolleyes.gif
post #6943 of 7721
Quote:
Originally Posted by realtight View Post

A real progress report is MORE then needed for us consumers at this point.

Agreed. Are you of the impression that insulting them publicly will hasten that endeavor?
post #6944 of 7721
Quote:
Originally Posted by ajhieb View Post

Quote:
Originally Posted by th3Pil0t View Post

I'm beginning to wish again that I could still return this. Is there a way to return based on the fact that it doesn't do what was advertised?

Probably. Depends on how much of a fight Ceton wants to put up and how far you're willing to push it.
First option is to contact Ceton, explain your dissatisfaction and ask nicely for a refund.
If that doesn't work, check with your credit card company and see if you can dispute the charges or if they offer any other means of recourse.
If that doesn't work, contact the BBB and file a complaint.
If that doesn't work, file in small claims court.
If that doesn't work, you're probably stuck with it.

The BBB? Small Claims Court? REALLY? I think that as it doesn't work as advertised it should be covered under warranty but that probably will only get you a replacement unit.
post #6945 of 7721
Quote:
Originally Posted by ajhieb View Post

I'm not sure if they're getting your message. Perhaps if you made some jokes about their mom's or insinuated they had tiny little dongers, they might work faster.rolleyes.gif

It's not an insult when it's true but unfortunately the joke is on us... Good one Ceton!
Edited by realtight - 4/10/13 at 7:01am
post #6946 of 7721
Quote:
Originally Posted by th3Pil0t View Post

I'm beginning to wish agai n that I could still return this. Is there a way to return based on the fact that it doesn't do what was advertised?
http://shop.panasonic.com/shop/model/DMP-MST60?t=specs

Why are you posting about returning a Panasonic media player in th echo thread? tongue.gif
post #6947 of 7721
Quote:
Originally Posted by realtight View Post

Excuses, excuses, excuses... I could care less about their problems with anything or anybody at this point. I want answers from this company.

A real progress report is MORE then needed for us consumers at this point. WHY don't they have a working product yet. Take some accountability. WHEN is the time frame for this supposed Android vaporware. WHY do they continue to screw us consumers around with buggy "fingers crossed" type of updates that simply don't work. HIRE SOME TESTERS!

If they have a real development team then they have some sort of methodology they follow. Let us know what this looks like. What are some of their estimations, time frames. We all know you are terrible at what you do, so just open up Ceton!

Tantrums aren't productive. Everyone knows that the Echo hasn't performed to expectation, if you're this unhappy with it why don't you just return it? Or sell it on E-bay if you can't do that?
post #6948 of 7721
Quote:
Originally Posted by ajhieb View Post

Agreed. Are you of the impression that insulting them publicly will hasten that endeavor?

Putting some heat under their a$$es will do a heck of a lot more then waiting, hoping, praying, doing nothing... crying about angry posters frown.giffrown.gif
post #6949 of 7721
Quote:
Originally Posted by babgvant View Post

Tantrums aren't productive. Everyone knows that the Echo hasn't performed to expectation, if you're this unhappy with it why don't you just return it? Or sell it on E-bay if you can't do that?

It's not a tantrum, it's more like a protest... and yes, they can be VERY productive. DO you want to buy my Echo? I'll sell it to you right now for $160.
post #6950 of 7721
Quote:
Originally Posted by realtight View Post

It's not a tantrum, it's more like a protest... and yes, they can be VERY productive.

I guess that depends on how you define productive.
Quote:
Originally Posted by realtight View Post

DO you want to buy my Echo? I'll sell it to you right now for $160.

I already have one, don't really need two...
post #6951 of 7721
Quote:
Originally Posted by realtight View Post

Putting some heat under their a$$es will do a heck of a lot more then waiting, hoping, praying, doing nothing... crying about angry posters frown.giffrown.gif

Is that what you think you're doing?

Being rude here only encourages the target of the rudeness to avoid here.
post #6952 of 7721
You hear this all the time and it gets old - 'don't piss them off, they might not post'. Yeah ok, I get it but to me it just means a company that wants to avoid responsibility and heat from its customers for what are often valid points. We've seen it for years with Tivo and now with Ceton - there's always going to be a few that go over the edge (that you ignore), sure, but does that mean you should take your ball and go home to avoid the rest of the customers?

No, if you're a reputable company that cares about the product you man up and address the issues (and by that I mean conversing with your customers, not just releasing the occasional sw/fw update with obscure or nonexistent change logs). Tivo and Ceton are alike in that neither does so to any meaningful extent, I guess because they're scared of admitting any liability for the product. It's really sad but nothing new for corporations big and small.
Edited by slowbiscuit - 4/10/13 at 7:49am
post #6953 of 7721
Quote:
Originally Posted by realtight View Post

Putting some heat under their a$$es will do a heck of a lot more then waiting, hoping, praying, doing nothing... crying about angry posters frown.giffrown.gif

This is the hater-aid I was referring to the other day. Talking about issues is one thing....belligerently going after Ceton doesn't accomplish much.
post #6954 of 7721
And some people are probably wondering why nobody from Ceton has posted in this thread for a while. rolleyes.gif

Anyone who has been unhappy enough with the Echo to post tirades had ample opportunity to return the product for a refund within the return window - it's not like people started having problems AFTER the warranty / return window expired. All "putting some heat under their a$$es", as was so eloquently stated, will accomplish is to further drive them away from posting here or posting any public updates. Foot stomping and insults do not inspire me to do my best work.
post #6955 of 7721
Quote:
Originally Posted by slowbiscuit View Post

You hear this all the time and it gets old - 'don't piss them off, they might not post'. Yeah ok, I get it but to me it just means a company that wants to avoid responsibility and heat from its customers for what are often valid points. You see it with Tivo and now with Ceton - there's always going to be a few that go over the edge, sure, but does that mean you should take your ball and go home to avoid all the rest of the customers?

No, if you're a reputable company that cares about the product you man up and address the issues (and by that I mean conversing with your customers, not just releasing the occasional bug fixes with obscure or nonexistent change logs). Tivo and Ceton are alike in that neither does so to any meaningful extent, I guess because they're scared of admitting any liability for the product. It's really sad but nothing new for corporations big and small.

LIABILITY?

There has to be actual damages such as loss of revenue for there to be liability. The terms and conditions of the warranty are all that they are "liable" for.
post #6956 of 7721
Quote:
Originally Posted by slowbiscuit View Post

You hear this all the time and it gets old - 'don't piss them off, they might not post'.

There is a wide gulf b/w discussing issues and being insulting. No one should be trying to discourage the first, but being rude is unwarranted and unproductive.

Some companies don't want to hear any criticism, so they ignore it. I don't think that is the case with Ceton -- employees used to be active in this thread, even when receiving critical feedback.
Quote:
Originally Posted by slowbiscuit View Post

Yeah ok, I get it but to me it just means a company that wants to avoid responsibility and heat from its customers for what are often valid points. You see it with Tivo and now with Ceton - there's always going to be a few that go over the edge, sure, but does that mean you should take your ball and go home to avoid all the rest of the customers?

No, if you're a reputable company that cares about the product you man up and address the issues. Tivo and Ceton are alike in that neither does so to any meaningful extent, I guess because they're scared of admitting any liability for the product. It's really sad but nothing new for corporations big and small.

You can't shout down a mob. Once a gathering turns, it's stupid to hang around.

We get to decide how we behave and what the purpose of this forum is. Is it to shout loudly about perceived incompetence, have tantrums, or get something productive accomplished?
post #6957 of 7721
Define 'productive'. Haven't seen much with the Echo here in six months.
post #6958 of 7721
I truly believe that ceton still wants to get this right but they don't pay much attention to these blogs ATM. Why should they? They know what needs to be fixing and are putting their effort towards that as the survival of the company pretty much depends on it.
post #6959 of 7721
Um, ok - if they knew what needed to be fixed, it would have been done long ago.
post #6960 of 7721
It plays CableTV content just fine. This is an issue with other content. They'll get eventually as I think that they want to have an all inclusive solution at this point rather than piecemeal.
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