Originally Posted by speedy_racer
I have no clue how they got in to my account. I have a fairly large alpha-numeric password that is unique to my Live acct. I do have my gamertag listed here and on my FB account but that is only half the equation and I can't recall anywhere that I have that particular e-mail address listed publicly. The fact that this has become such a regular occurance lately does mae me wonder how they are pulling this off on a large scale. It has reaffirmed my decision to never watch soccer and to hate on EA a little more.
I gave up on the complaint. they spent $135 of my money but I managed to retain about $30 dollars worth of MS points. I cut off all of my cable and satellite tv a few months back and only watch Hulu/Netflix at this point. The xboxes are the only way my kids have of watching TV in their rooms and it is the major source of entertainment for them. If I were to follow through with the complaint, they would suspend my acct and also the other 3 accts tied to my family acct until it is resolved. It is worth the $100 not to have to hear my kids whine for a couple of months until this is resolved. It p*sses me off to not get refunded for this without suspending my acct but I guess it is what it is. Not really MS fault but I am still all kinds of irked by the hassle.
My account was hacked a few weeks back (I started the original thread). I have the same issue in that I have a family plan, and my kids play on the Xbox. When I called Xbox, the 1st person told me all accounts (bing, zune, etc) related to my windows live ID would be frozen, including my kids gamertags as they were associated with my tag. When I called back to give them my console ID and serial number, the person I spoke to told me, that only my account would be frozen, not the other family gamertags. She re-assured me this was the case, because before I called someone else had the same issue, and this was verified by the fraud department.
I was told it would take up to 25 business days to get the problem resolved. What was interesting, is that I got an email from the fraud department a couple of days latter telling me that they were taking control of the account, but I was still able to sign into Bing, Zune, and also into Xbox live. Exactly 5 busness days latter, I got another email stating that they determined that my account was fraudulently used, and suince I already had control of my account, nothing more had to be done, they gave me codes for the missing MS points (10600), and said they would refund my CC for the $19.99 for the other 1600 points.
I had to do was re-download my gamertag, and knock on wood, I have been in good shape since. Apparently the fraud department can lock out certain aspects of your windows live ID, and I suspect they just suspended the ability to buy/spend MS points while they did their investigation since I had control of the account. I was able to use my kids gamertags the full time and decided not to use my account till the investigation was over. It may be worth your while to pursue this, especially if they do not lock the other accounts.