Checked my bank account this morning and Xbox has refunded the money that was stolen from my account. Kudos to them for working so fast. Unfortunately, at the time my acct was hacked I had a balance of 2130 microsoft points. I was able to stop the idiot that was in my account from spending everything they had purchased and was left with a balance of 3250 points. As of Friday night, my balance was set to 0. I'm sure this will be easy enough to fix but it seems they could have figured this out themselves by the purchase history and not made the error. Overall, I'm really pleased with the way they handled this. It took 4 days from the time the complaint was filed to have the money back in my account and 2 of those were the weekend. Neither I nor my kids ever lost any access to our Live accts. I will make a call today to get the MS point thing straightened out and if that is rectfied today, this would be about the easiest resolution involving multiple parties and money that I have ever experienced.
post #31 of 82
1/30/12 at 6:48am