Have you ever tried to call a Best Buy?
I have. They actually do not answer the phone more than they do answer the phone.
I do know I will not play this game with Best Buy again. Time is valuable. I most likely will go with a trusted online source, after doing my price research online.
I ended up getting my 4311 from ABT electronics. Another forum member hooked me up with a salesman that he had made several purchases through. This salesman was his go to guy at one of their physical stores (I believe they are only in the Chicago area). He was a real nice guy over the phone. He earned my business because he seemed very professional and then he accepted the price I offered. Basically it seemed it was his career (vs. a job) and that sense of professionalism won me over. I haven't talked to him since, but I assume his contact information is still correct. If I need something he sells, in the future he will most likely be the first person I call.
I've also had great customer service from Vanns. Excellent service actually. I have a guy I can contact there as well now. (He went well out of his way to make me happy and told me to call him directly if I need anything else.) So they are at the top of my list as well.