Originally Posted by Dr. Crash
My bet is that they have older receipt paper stock. They eliminated all restocking fees in 2010 and it is well documented. A Web search will quickly turn their press release up.
Wow, the plot thickens, but it sounds like you're right about them getting rid of the restocking fees. I just spent a few minutes Googling this and it sounds like they got rid of restocking fees for everything except "Special Order" items (whatever that means), but then I also came across this very recent USA Today article
which states that even the "Special Orders" exception has been dropped. This is all good, if true, but I don't know that I will give them the benefit of the doubt in saying that they were using "older receipt paper stock" since, from what I'm reading, they supposedly changed these policies a long while ago. Based on my experiences dealing with this company, I wouldn't put it past them to intentionally print incorrect info on the receipts just to fool some people into not bothering to try to return something they're not happy with. This falls in line with their regular policy (as in, pretty much any time I ever buy anything there) of having their in-store prices be higher than their online prices, which then requires me to have them look it up and get a manager over to override the in-store price. Frankly, I look forward to the day they go out of business, and if my upcoming return of a projector can hasten that day, I'll gladly assume responsibility for my part in it.