Originally Posted by JMUdukes07
I know there are some people on this forum that have had luck having their panel replaced.
Like you, I've tried to adapt to this "annoyance" but I really believe it's getting worse over time. I watched an episode of Mad Men last night where my girlfriend (never notices anything) finally said something about the "annoying flashes". I'm also worried about the panel/board replacement providing a temporary fix for my issue - by the time the problem reappears my warranty could be up also.
I'd certainly hope Samsung will honor the warranty until you're satisfied with their resolution - although I've heard a lot of conflicting information about their customer service. I fully intend to ask to speak to higher ups if I don't like what I'm hearing from the CSR's because I think it's ridiculous that thousands of posts exist online about this issue but everyone at Samsung just plays stupid.
Like I said yesterday, please let me know how your repair goes today. I'm expecting to have the same repair done to my display next week.
The tech just left, having replaced the panel with a new one. I helped the guy do the entire job.
After it was all swapped and done, I showed him the still-unfixed effects on the new panel (as I expected would be). The service guy called his boss (the Samsung Rep of their repair company), and the rep tried to blame it on ALL manner of problems -- it was my source, it was the specific movie, it was the cable, it was all manner of different refresh frequencies/dynamic settings/eco and light sensors/etc... all to no avail.
I showed the technician the very obvious FBR in multiple scenes and movies; it was undeniable -- like a literal strobelight. He finally handed his cellphone to me to talk with the rep.
The rep tried to blame it on everything else -- understandably. I was adamant though, politely responding to each of his suggestions, pretty much completing his sentences on each and every thing I've tried. I told him about the plethora of tests I've done on different sources, media, cables, room lighting, firmware updates, calibrations, dynamic/special settings, refresh rates, resolutions, etc.
After all of the run around, he finally postulated "It must be the mainboard then". Out of curiosity, Is the mainboard the power board?
Anyway, his conclusion was that he was going to have to call a special escalated executive customer service line and speak to someone to get the problem escalated.
I was very appreciative and expressed gratitude for all their time and effort, and even offered to take on the arduous task of calling Samsung and complaining until it was fixed. He refused, though, saying that it would only get me connected with an $8/hour CSR who wouldn't go anywhere in terms of finding a solution.
The tech departed, and now that's where I stand -- a fresh panel, with exactly the same amount of problem that there was before. From here, I await for the boss of the repair company (Samsung rep) to contact his escalated people in Samsung to hopefully find some kind of solution. I'm not sure what the mainboard is, but I would bet 99 out of a 100 times that it isn't going to fix the problem.
And for the record, I bought this model TV (PN59D6500) last September. Upon receiving it, I had it exchanged by the retailer for the fluctuating brightness. The next one had the same problem, so it was exchanged again. The third set had the same problem, so I realized at that point that it surely must be a firmware problem with Samsung's software in forcing some type of dynamic contrast or eco effect.
I've lived with this problem for nearly a year now, with the only glimmer of hope being zoyd's miraculous discovery of the logic board update. The pops were gone! But now, more surely than ever, they are back, and just as worse as before (if not even worse). As has been suggested, I thought that perhaps I was just more sensitive to the pops, having lived with the issue for a while and being quite aware with them.
But it's not the case. Friends/family who watch the TV now are able to see it on their own accord.
Anyone have experience with or know of others who have had their entire sets replaced/exchanged? I remember reading in a thread or two about some getting their entire set replaced, and not just a new panel.
What was the process for this to happen? And were the new set(s) free of the fluctuation problem?