Issues with latest (1/12) Vizio firmware update - Page 2

Link works just click it. I rarely watch cable but never saw it on there. My package just came with this new main board. I'll will message back here after I'm done.

Might be a related issue but not the one that is mentioned here. The stuttering makes it look like the framerate dropped to about 10-15fps, everything looks like it's in slow motion almost.

The response I got from twitter just basically said that they release a new firmware ASAP if they find something wrong.

Also just got done with Vizio chat (useless of course) and they said there are no documented issues with the firmware.

It using a PC it is important to know what the CPU utilization is when the system is dropping frames or stuttering. If it is low 10-25% that would indicate that the graphics chip is doing most of the work.

Sorry it took so long to post back after installing my main board I had to leave for work. When I put it in and turned tv on the logo on the screen had the VIA logo, right there I knew that was older firmware. Did the setup did not connect to the Internet. After that was all said and done my problem is gone!!! So 99% sure it was Caused by the firmware because now I have older firmware with no problems. I'm so happy!!!!!!!

Is this what you replaced? If so, where did you get it from? Thanks!
ebay

Got it from vizparts.com, first they sent me a used one for the new price, I yelled at them about that then, they said were sorry we will send another with over night shipping included for no extra charge. Got it then boom! Old firmware on there and no problems. If I had another new one I would make a video updating firmware to show vizio it is the firmware and nothing wrong with the tv. Paid 209.00 for the part.

You said you now have the older firmware, what is firmware revision do you now have?

A tech replaced my mainboard also and my set now works fine. My firmware is older than the current and problematic C7.0.1.S, it's now C6.2.0_RC2.

I have not and will not enable an internet connection for fear of re-intoducing the same fimware problem I had previously. My previous symptoms were a variety of the previously mentioned ones: reboots, choppy audio, squigglies around the edges of images, frozen video followed by a reboot, video drop-outs.

I've been a Vizio fan, this xvt55sv has a great picture. However, I think my next set will be of a different brand. Im just uncomfortable with the inability to refuse a firmware update. My problems began immediately following the last update on Jan 7, 2012.

My picture was shaky and twitchy when there was motion on screen. What I mean by this is you have a logo or lettering that isnt suppose to move, well when there motion it twitched out of place and made a double on screen. But I feel the same way vizio was always good for me but they dont no jack about wrighting firmware.

Just got this in reply to my facebook post: "We have heard the feed back from out customers and we are working to fix any issues that the recent firmware update has caused."

Found another blu-ray that triggers the issue:
Mad Men Season 2, disc 2, episode 7 Gold Violin. Starting playback at the 12:00 mark, the next scene with elevator doors moving seems to trigger it.

Next update:
Spent about 45 minutes on the phone with Vizio, all of the typical resets and what not that don't help. The guy I talked to spent put me on hold for about 5 minutes and said that whoever he talked to was very interested in the issue, supposedly the first they've ever heard of it. He wants me to try to capture a video of it and send it to them. Any chance anyone has a video of it?

Well, I have finally thrown in the towel. My VF552XVT is out of warranty. Who knows how long, if ever, it will take to acknowledge and fix this issue. I actually got motion sickness from the jerky motion while watching the second season of Downton Abbey on BD. I went out and purchased the Sharp LC-70LE632U at BJs yesterday. There is something to say about having a choice to update the firmware on your tv. If they ever do fix the issue with the Vizio, I'll probably have to get a thumb drive to update it since the last update caused my 552 to reboot incessantly until I disconnected it from the network. Until then, I have a useless 55" television taking up space in my basement. I can't even in good conscience sell it because of the issue. Vizio, you have lost a customer for life. I really loved that television until December when you decided to push a firmware update that for all intents and purposes bricked a $2000 tv. It's too bad. That tv had a great picture with really inky blacks and outstanding color balance.

My vizio has been having a lot of the same troubles as others have mentioned. A lot worse since this last firmware update. At least once every two days the remote and bluetooth will stop working. Once the tv is shut off it will not restart unless you unplug it and restart it. It will also do random reboots. During the first few months when it was new it would make a very loud popping sound and this was with the sound off. It did this three times. I called vizio and they would not do anything about it. I since learned that these pops were probably the capicators blowing out. I bought it in Nov 10 and it was made in China. I have deleted all the apts that I could and disconnected it from the internet. I have did all the restarts and memory clears etc and nothing helps. I don't know if replacing the main board would help or not. Anyone have any suggestions?

That's what fixed mine. Make sure you get one that's new so it's old firmware. Goes for that pop sound I heard that in my set so many times it can't be capicators blowing. Vizio don't want to say sorry it's are fault. But I bet they get sued sooner or later for messing people's sets up. I have 2 other vizios 37in and 27in that are 5 times older and never had problems. I feel that vizio don't do updates, they do hacks!

What firmware revision do you have after replacing the main board?

A tech replaced my mainboard also and my set now works fine. My firmware is older than the current and problematic C7.0.1.S, it's now C6.2.0_RC2.

I did, but I am out of the warranty period and was told that I am S.O.L. I'll keep up with this thread. If there ever is an update that fixes the problem, maybe we can put our heads together and figure out a way to get a USB thumbdrive that will deliver the update to my tv. As I said, I am extremely bummed about all of this. Until December, I was a loud advocate for Vizio televisions. I thought the picture quality was top notch. I also liked that it passed Dolby Digital 5.1 through the HDMI connections.

I did not want to spend $2000 on a new tv 2 years after buying the Vizio. I am happy with the 70" Sharp, but really wasn't ready for a new one yet. I wish I had never connected it to the internet, but that was one of the main reasons for buying it in the first place.

I'm in the exact same boat as you, aside from the buying a new TV part of it. Though, I am hopeful that a new firmware will be released sooner than later. I bought the TV (refurb) on April 26, 2011 and there have been 2 updates that I can remember so based on that alone, there should be another one within 2 months.

Off topic a little, but you guys seem like a good group to ask. I just bought an XVT473SV refurb*. It updated its firmware yesterday so I have my fingers crossed.

My question, though, is if the Vizio extended warranty is a good choice compared to, say, Square Trade. Vizio's prices are lower -- a 4 year plan is $216 -- and now that I've got the TV calibrated and seen its spectacular image quality in my home, I'm inclined to want to protect it. A total price of $865 including a 4-year warranty seems reasonable.

Should I go for it? Or something else? Or nothing?

*$649 shipped from Tiger, arrived 4th business day. UPS lady was not happy, I'm sure glad I was home when it arrived.

Hopefully for your sake, the main board fixes it. But hopefully for the sake of everyone else, it doesn't fix it and this gets bumped up the ladder at Vizio and they will finally pull their heads out of their asses and do something about this issue.




I would go with Vizio's warranty. I bought a refurb that had a problem staying on. Within 14 days I had a tech come to my house twice to try to fix it and failing that, a recertified (slightly better than refurb) was delivered to me. All free of charge.

I want to block the update through my router. Does anyone know the url or ip address? I have this c7 update and I guess I am 'lucky' so far but I would like to block future updates to be on safe side

[quote=sarspants;21711473]Hopefully for your sake, the main board fixes it. But hopefully for the sake of everyone else, it doesn't fix it and this gets bumped up the ladder at Vizio and they will finally pull their heads out of their asses and do something about this issue.


Vizio lies and lies and lies. They know about the problem. The main board fixed mine, my other main board was fine too but the firmware ruined it. 99% sure when you get a main board (NEW) it will fix any problems. Another thing I wanted to let you guys know. When your problems happin on screen try to make them happin with the menu screen up, it never did anything when that was up with my old main board.

After extensive research on my google machine, I'm confident that the updates come from the following IP addresses:

www.updatelogic.com - Vizio signed a multi-year contract with them to provide the firmware updates automatically.

IP addresses related to updatelogic as per http://www.ip-adress.com/reverse_ip/www.updatelogic.com
72.167.183.84
mcqcorp.com
paylessselfstorage.com
www.trailerrental.com
stevidmusic.com
pcorchidsinc.com
jzracecolor.com
streetsafeus.com
www.weberalumni.com
www.marymullins.com
www.schaedlerrodel.com

See: http://76.254.74.102/VIA%20Training.pdf for more info.

In addition to the IP addresses above, I'm going to block on my router:
www.amtran.com.tw
210.80.88.26
www.vizio.com
174.37.183.72
mx.vizio.com
ca.vizio.com
www.vinc.com

http://76.254.74.102 has more info on older vizio tv models... click around and take a look see.

Fingers crossed.

Hey 8trax, just curious if there are any new developments with your Vizio adventure...