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Issues with latest (1/12) Vizio firmware update - Page 2

post #31 of 178
Sorry it took so long to post back after installing my main board I had to leave for work. When I put it in and turned tv on the logo on the screen had the VIA logo, right there I knew that was older firmware. Did the setup did not connect to the Internet. After that was all said and done my problem is gone!!! So 99% sure it was Caused by the firmware because now I have older firmware with no problems. I'm so happy!!!!!!!
post #32 of 178
Thread Starter 
Mine is not having any frame rate problems when using the PC, it's only during filmed material.

I was supposed to hear from the other service company today, but didn't. I'm EXTREMELY annoyed right now- if nothing happens by Friday I'm going to call Vizio in Irvine and try to talk to who's really in charge of this. Most likely setting the TV back to the original firmware with a USB would solve this problem, but they continue to deny that there is a problem here. Considering I got this TV through their "VIP Program", they should not want me to be this angry with a problem that was most likely caused on THEIR end!

Also just posted a link to this thread on their Facebook wall. Assuming it doesn't get deleted, hopefully SOMEBODY who can actually fix this problem will start reading this.
post #33 of 178
Quote:
Originally Posted by !!!Firmware!!! View Post

Sorry it took so long to post back after installing my main board I had to leave for work. When I put it in and turned tv on the logo on the screen had the VIA logo, right there I knew that was older firmware. Did the setup did not connect to the Internet. After that was all said and done my problem is gone!!! So 99% sure it was Caused by the firmware because now I have older firmware with no problems. I'm so happy!!!!!!!

Is this what you replaced? If so, where did you get it from? Thanks!
ebay
post #34 of 178
Got it from vizparts.com, first they sent me a used one for the new price, I yelled at them about that then, they said were sorry we will send another with over night shipping included for no extra charge. Got it then boom! Old firmware on there and no problems. If I had another new one I would make a video updating firmware to show vizio it is the firmware and nothing wrong with the tv. Paid 209.00 for the part.
post #35 of 178
Quote:
Originally Posted by !!!Firmware!!! View Post

Sorry it took so long to post back after installing my main board I had to leave for work. When I put it in and turned tv on the logo on the screen had the VIA logo, right there I knew that was older firmware. Did the setup did not connect to the Internet. After that was all said and done my problem is gone!!! So 99% sure it was Caused by the firmware because now I have older firmware with no problems. I'm so happy!!!!!!!

You said you now have the older firmware, what is firmware revision do you now have?

A tech replaced my mainboard also and my set now works fine. My firmware is older than the current and problematic C7.0.1.S, it's now C6.2.0_RC2.

I have not and will not enable an internet connection for fear of re-intoducing the same fimware problem I had previously. My previous symptoms were a variety of the previously mentioned ones: reboots, choppy audio, squigglies around the edges of images, frozen video followed by a reboot, video drop-outs.

I've been a Vizio fan, this xvt55sv has a great picture. However, I think my next set will be of a different brand. Im just uncomfortable with the inability to refuse a firmware update. My problems began immediately following the last update on Jan 7, 2012.
post #36 of 178
My picture was shaky and twitchy when there was motion on screen. What I mean by this is you have a logo or lettering that isnt suppose to move, well when there motion it twitched out of place and made a double on screen. But I feel the same way vizio was always good for me but they dont no jack about wrighting firmware.
post #37 of 178
Just got this in reply to my facebook post: "We have heard the feed back from out customers and we are working to fix any issues that the recent firmware update has caused."
post #38 of 178
Thread Starter 
Hopefully they didn't really spell it like that (out customers?)

My TV's getting looked at again on Tuesday. The person who called wasn't a technician but she seemed to at least know something about TVs which is more than I can say for most other people I've had to talk to. Once this ordeal is over I'll be sending Vizio a letter, and I'll post it here too.
post #39 of 178
Found another blu-ray that triggers the issue:
Mad Men Season 2, disc 2, episode 7 Gold Violin. Starting playback at the 12:00 mark, the next scene with elevator doors moving seems to trigger it.
post #40 of 178
Next update:
Spent about 45 minutes on the phone with Vizio, all of the typical resets and what not that don't help. The guy I talked to spent put me on hold for about 5 minutes and said that whoever he talked to was very interested in the issue, supposedly the first they've ever heard of it. He wants me to try to capture a video of it and send it to them. Any chance anyone has a video of it?
post #41 of 178
Thread Starter 
Quote:


supposedly the first they've ever heard of it

**SIGH**
This annoys me almost as much as the problem itself. Either they've been told to say this even though they already know about it, or there's zero communication about any such issues with anyone there. Come to think of it, I can't think of an electronics company besides maybe Pioneer who didn't have un-knowledgable phone people- Philips is especially bad, and I've called Samsung before and wasn't too impressed with them either. I had such a bad experience with Sony over 20 years ago that I haven't bought any of their stuff since.

I don't think internet video has a high enough frame rate itself to capture this effect. Anyone who works at Vizio is invited to come over to my apartment and see it, though.
post #42 of 178
Thread Starter 
Have you contacted Vizio directly about this (telling them that you've given up on them)? Mine's getting looked at tomorrow, hopefully it won't be as bad as the last guy they sent.
post #43 of 178
My vizio has been having a lot of the same troubles as others have mentioned. A lot worse since this last firmware update. At least once every two days the remote and bluetooth will stop working. Once the tv is shut off it will not restart unless you unplug it and restart it. It will also do random reboots. During the first few months when it was new it would make a very loud popping sound and this was with the sound off. It did this three times. I called vizio and they would not do anything about it. I since learned that these pops were probably the capicators blowing out. I bought it in Nov 10 and it was made in China. I have deleted all the apts that I could and disconnected it from the internet. I have did all the restarts and memory clears etc and nothing helps. I don't know if replacing the main board would help or not. Anyone have any suggestions?
post #44 of 178
Quote:
Originally Posted by mduha29912 View Post

My vizio has been having a lot of the same troubles as others have mentioned. A lot worse since this last firmware update. At least once every two days the remote and bluetooth will stop working. Once the tv is shut off it will not restart unless you unplug it and restart it. It will also do random reboots. During the first few months when it was new it would make a very loud popping sound and this was with the sound off. It did this three times. I called vizio and they would not do anything about it. I since learned that these pops were probably the capicators blowing out. I bought it in Nov 10 and it was made in China. I have deleted all the apts that I could and disconnected it from the internet. I have did all the restarts and memory clears etc and nothing helps. I don't know if replacing the main board would help or not. Anyone have any suggestions?

That's what fixed mine. Make sure you get one that's new so it's old firmware. Goes for that pop sound I heard that in my set so many times it can't be capicators blowing. Vizio don't want to say sorry it's are fault. But I bet they get sued sooner or later for messing people's sets up. I have 2 other vizios 37in and 27in that are 5 times older and never had problems. I feel that vizio don't do updates, they do hacks!
post #45 of 178
Quote:
Originally Posted by !!!Firmware!!! View Post

Got it from vizparts.com, first they sent me a used one for the new price, I yelled at them about that then, they said were sorry we will send another with over night shipping included for no extra charge. Got it then boom! Old firmware on there and no problems. If I had another new one I would make a video updating firmware to show vizio it is the firmware and nothing wrong with the tv. Paid 209.00 for the part.

What firmware revision do you have after replacing the main board?

A tech replaced my mainboard also and my set now works fine. My firmware is older than the current and problematic C7.0.1.S, it's now C6.2.0_RC2.
post #46 of 178
Quote:
Originally Posted by lokilarry View Post

I did, but I am out of the warranty period and was told that I am S.O.L. I'll keep up with this thread. If there ever is an update that fixes the problem, maybe we can put our heads together and figure out a way to get a USB thumbdrive that will deliver the update to my tv. As I said, I am extremely bummed about all of this. Until December, I was a loud advocate for Vizio televisions. I thought the picture quality was top notch. I also liked that it passed Dolby Digital 5.1 through the HDMI connections.

I'm in the exact same boat as you, aside from the buying a new TV part of it. Though, I am hopeful that a new firmware will be released sooner than later. I bought the TV (refurb) on April 26, 2011 and there have been 2 updates that I can remember so based on that alone, there should be another one within 2 months.
post #47 of 178
Thread Starter 
That's pretty messed up if they said you were SOL when the problem was caused by THEIR firmware, which the TV is forced to update when it receives it. It's not like you told it to download some hacked firmware and had trouble that way. When I first called they didn't know I had the extended warranty so they said they'd still have someone check it out- they sent me an email asking me to say "I agree to these terms", but then I told them I had the extended warranty so they told me to call a different number. If they aren't helping everyone affected by the bad firmware then a lawsuit should be in order.
post #48 of 178
Off topic a little, but you guys seem like a good group to ask. I just bought an XVT473SV refurb*. It updated its firmware yesterday so I have my fingers crossed.

My question, though, is if the Vizio extended warranty is a good choice compared to, say, Square Trade. Vizio's prices are lower -- a 4 year plan is $216 -- and now that I've got the TV calibrated and seen its spectacular image quality in my home, I'm inclined to want to protect it. A total price of $865 including a 4-year warranty seems reasonable.

Should I go for it? Or something else? Or nothing?

*$649 shipped from Tiger, arrived 4th business day. UPS lady was not happy, I'm sure glad I was home when it arrived.
post #49 of 178
Thread Starter 
I'm not familiar with Squaretrade. I have at least a shred of confidence with the company's warranty since if they can't fix it, they'll replace it. Of course I've heard of times when they weasel their way out by saying it's "within manufacturer's specs" but I'll really let them have it if they do that.

Just had a much more knowledgable technician come by, he actually saw the problem and said that it shouldn't be doing that. He says now he has to talk to some more people and probably try replacing the main board again. He said in the event that doesn't solve it, they'll ask Vizio what to do next. So more waiting at this point...
post #50 of 178
Quote:
Originally Posted by 8traxrule View Post

Just had a much more knowledgable technician come by, he actually saw the problem and said that it shouldn't be doing that. He says now he has to talk to some more people and probably try replacing the main board again. He said in the event that doesn't solve it, they'll ask Vizio what to do next. So more waiting at this point...

Hopefully for your sake, the main board fixes it. But hopefully for the sake of everyone else, it doesn't fix it and this gets bumped up the ladder at Vizio and they will finally pull their heads out of their asses and do something about this issue.



Quote:
Originally Posted by rdclark View Post

Off topic a little, but you guys seem like a good group to ask. I just bought an XVT473SV refurb*. It updated its firmware yesterday so I have my fingers crossed.

My question, though, is if the Vizio extended warranty is a good choice compared to, say, Square Trade. Vizio's prices are lower -- a 4 year plan is $216 -- and now that I've got the TV calibrated and seen its spectacular image quality in my home, I'm inclined to want to protect it. A total price of $865 including a 4-year warranty seems reasonable.

Should I go for it? Or something else? Or nothing?

*$649 shipped from Tiger, arrived 4th business day. UPS lady was not happy, I'm sure glad I was home when it arrived.

I would go with Vizio's warranty. I bought a refurb that had a problem staying on. Within 14 days I had a tech come to my house twice to try to fix it and failing that, a recertified (slightly better than refurb) was delivered to me. All free of charge.
post #51 of 178
I want to block the update through my router. Does anyone know the url or ip address? I have this c7 update and I guess I am 'lucky' so far but I would like to block future updates to be on safe side
post #52 of 178
[quote=sarspants;21711473]Hopefully for your sake, the main board fixes it. But hopefully for the sake of everyone else, it doesn't fix it and this gets bumped up the ladder at Vizio and they will finally pull their heads out of their asses and do something about this issue.


Vizio lies and lies and lies. They know about the problem. The main board fixed mine, my other main board was fine too but the firmware ruined it. 99% sure when you get a main board (NEW) it will fix any problems. Another thing I wanted to let you guys know. When your problems happin on screen try to make them happin with the menu screen up, it never did anything when that was up with my old main board.
post #53 of 178
Quote:
Originally Posted by WVUTampaAlum View Post

I want to block the update through my router. Does anyone know the url or ip address? I have this c7 update and I guess I am 'lucky' so far but I would like to block future updates to be on safe side

After extensive research on my google machine, I'm confident that the updates come from the following IP addresses:

www.updatelogic.com - Vizio signed a multi-year contract with them to provide the firmware updates automatically.

IP addresses related to updatelogic as per http://www.ip-adress.com/reverse_ip/www.updatelogic.com
72.167.183.84
mcqcorp.com
paylessselfstorage.com
www.trailerrental.com
stevidmusic.com
pcorchidsinc.com
jzracecolor.com
streetsafeus.com
www.weberalumni.com
www.marymullins.com
www.schaedlerrodel.com

See: http://76.254.74.102/VIA%20Training.pdf for more info.

In addition to the IP addresses above, I'm going to block on my router:
www.amtran.com.tw
210.80.88.26
www.vizio.com
174.37.183.72
mx.vizio.com
ca.vizio.com
www.vinc.com

http://76.254.74.102 has more info on older vizio tv models... click around and take a look see.

Fingers crossed.
post #54 of 178
Quote:
Originally Posted by 8traxrule View Post

Just had a much more knowledgable technician come by, he actually saw the problem and said that it shouldn't be doing that. He says now he has to talk to some more people and probably try replacing the main board again. He said in the event that doesn't solve it, they'll ask Vizio what to do next. So more waiting at this point...

Hey 8trax, just curious if there are any new developments with your Vizio adventure...
post #55 of 178
Thread Starter 
The latest repair service wants to try replacing the main board again, and as of a couple days ago it was still on order. I'll be sure to post what happens when it gets replaced. The last time the board was replaced, I had to leave for class right away so I wasn't able to see if the frame rate problem had been fixed til a few hours after the technician had already left, this time I'll make sure I can check it when they are still here. He already said that if this doesn't fix it, they'll try something else. If I had unlimited funds I would have already bought a new TV with 3D (a different brand obviously) and sell the Vizio once it's fixed, but I can't afford to do that right now so I'll have to stick with the Vizio.

Vizio is still going to get a letter from me after this is all over, and I'll post that here too.
post #56 of 178
Thanks crazyriver finaly starting to get somewhere....
VTX423SV
post #57 of 178
Thread Starter 
Repair service will be here Tuesday morning. Will have to see what happens then.

Have noticed Vizio is deleting any comments on their Facebook page about problems with their stuff, while leaving up positive comments even if they're from people who can't spell. At this point they would have to give me an upgraded model for my trouble before I'd consider buying anything else from them.
post #58 of 178
Quote:
Originally Posted by 8traxrule View Post

Thought I would start a new thread about this since I've had some problems with my Vizio TV (XVT553SV) since the latest firmware update, which was rolled out from December to January, and I've heard of others having problems too. I have the extended warranty so someone from there will be coming to look at my TV, but seems like this is something Vizio should get some more heat about since they claim there haven't been any other problems with the new firmware.

Main problem with mine is the frame rate. On filmed material, whether it be from any digital or analog media or broadcast, the frame rate becomes a bit jittery. This was a bit difficult to spot at first since some shots in movies are intentionally done like this, but after watching a few movies I'd seen multiple times and playing them over, and hearing of similar problems posted here, I've found this IS a problem with the TV, and it was NOT doing this before the firmware update. Turning film mode on or off doesn't make any difference, neither does game mode, and smooth motion of course still makes film look like video so that's not an option. If a disc is doing this I can pause it and when re-starting the problem will go away, and when scanning back there seems to be something in the picture that is flagging the TV to do this. (I'm wondering if this hasn't affected ALL TVs of this model but this is the sort of thing not all viewers would notice.)

Another frame rate problem I just discovered is with PAL DVDs, on a player that sends out an unconverted PAL signal. This TV can display PAL sources through its HDMI inputs, but after the update it is now forcing the "smooth motion" feature on, making filmed material look like video. This effect is amusing but of course should be kept off for serious viewing. I've found on PAL discs the effect stays on regardless of adjusting the smooth motion settings. Again, it was NOT doing this before the firmware update- I would have noticed this immediately if it were. One of my reasons for choosing this TV in the first place was its ability to display PAL properly.

A smaller issue my TV is having is with Pandora- when playing, normally you can hit the Exit button on the remote and stop it until you start it again- if you had the TV on a broadcast station, it would go back to that. After the update, when hitting Exit it now goes back to broadcast for about 5 seconds, then the screen goes black and the music from Pandora starts playing again. If you try to start another 'app' on the TV, it will start that up but again stop and revert to the black screen with Pandora playing. The only way out of it without resetting the power is to go back into Pandora and hit the Stop button. A minor problem compared to the others, but still annoying.

I've heard that others have had an excessive amount of reboots, where the TV will turn itself off for a few seconds while flashing the front light, then start up again. I've only had that happen one time during regular viewing since the update, but sounds like this is something else that should be looked into. I've heard some people from Vizio check this board so hopefully if enough people post they'll look into it further. I'd rather have another firmware update sent out that fixes these problems than have someone come over and likely not notice anything I'm talking about, and unnecessarily take the TV apart and replace stuff inside it.

I'm having this same exact problem with my xvt3d554sv set after the latest firmware update. Happens with my FIOS HD DVR and my Opps Blu Ray player but not with everything. Seems to be just shows and filmed material. Sports and regular programming has no issues that I've seen. Called Vizio who had me turn off all audio and advanced picture settings. No help. It's obvious it is the firmware. They of course told me there is no way to roll it back and they have no other firmware available. I'll call again and complain some more as it's obvious this is not a random issue, and I"m still under warranty.
post #59 of 178
Thread Starter 
Sports are obviously live and from a video source (30 frames per second) so those won't cause problems. The problem here is with material from film which is 24 frames per second. From what I've looked at it seems like HD-DVDs and analog sources (including tape and laserdisc) do it more often than Blu-Rays, I don't know if that has something to do with how my Blu-Ray player works or what. Hopefully it'll be fixed this week, then I can send my letter to Vizio asking them to explain how they let this happen.

Wow- checked the posts for their 3D set and many are reporting the same problem there. Given how too often the 'average' person doesn't know what proper video looks like, I'm wondering if this is affecting ALL of Vizio's internet-connected TVs and not everyone is noticing it? I don't think this problem shows if you keep the Smooth Motion 'feature' turned on, but of course that makes filmed material look like video and shouldn't be used except for an occasional laugh. I'd like to know if anyone else is using PAL sources and seeing the smooth motion forced on that.
post #60 of 178
I noticed this issue watching an episode of Sons of Anarchy on Netflix as well. I also have no option to remove certain apps like Vudu and Netflix. What was Vizio thinking with this firmware? My TV was working great before this "upgrade"
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