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8300HD Failing to record

post #1 of 8
2/2/12 at 5:15pm
Thread Starter 
I am having issues with my 8300HD on Time Warner.

- On Monday of every week, my scheduled program recording from 10:00AM to 11:01AM cuts off about 8 minutes before 11:00AM. If I leave the box on during this time, it records the whole program. This doesn't happen the rest of the week recording this same show. I tried deleteing and re-adding the scheduled recording several times but it doesn't help.

- When this program records correctly, I frequently get choppy & freezing playback near the end of the program. This doesn't happen with another show I am recording at different time slot on this same channel.

- Frequently, I am finding that some of my programs are not recorded. Sometimes I see the red light on showing that it is recording but the program will not be in the list afterward. The recording logs will say "The set-top was unable to record this program".

Is there anything I can do short of exchanging the box? I really hate to lose the programs I have on there and I don't want to re-program another one.
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post #2 of 8
2/2/12 at 8:03pm
Quote:
Originally Posted by mrralan View Post

I am having issues with my 8300HD on Time Warner.

- On Monday of every week, my scheduled program recording from 10:00AM to 11:01AM cuts off about 8 minutes before 11:00AM. If I leave the box on during this time, it records the whole program. This doesn't happen the rest of the week recording this same show. I tried deleteing and re-adding the scheduled recording several times but it doesn't help.

- When this program records correctly, I frequently get choppy & freezing playback near the end of the program. This doesn't happen with another show I am recording at different time slot on this same channel.

- Frequently, I am finding that some of my programs are not recorded. Sometimes I see the red light on showing that it is recording but the program will not be in the list afterward. The recording logs will say "The set-top was unable to record this program".

Is there anything I can do short of exchanging the box? I really hate to lose the programs I have on there and I don't want to re-program another one.

Ah, I remember LOTS of problems with the 8300 when I had cable. It did some screwy things like you mention. Over 5 years, I bet I exchanged the box 3 or 4 times, they are really junk. As far as your problem, I would try resetting the box and see but I wouldn't get too hopeful. There is a 'soft' reset and also a 'hard' reset. IIRC, neither wipes you programs. Google 8300HD reset for instructions and good luck!
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post #3 of 8
2/4/12 at 7:58am
Thread Starter 
I tried the hard reset by pulling the power, pressing the power button, and plugging the power back in. It looks like it didn't do anything different than just pulling the power. Does this method still work on the latest software?
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post #4 of 8
2/4/12 at 10:37pm
Recently I started having the same problem, started in Jan of this year. The box is set to record programs, but it will say it was unable to record the program when I look at the list on my SA 8300HD dvr. Its really made me mad that I pay a lot to have a dvr and its not recording what I tell it to. I can set it to record two shows and it wont record either one. It has plenty of space as well. Does anyone know what the typical DVR box is for the Greensboro(Triad), NC area? Im wanting to call up and ask for a specific box, something different than the 8300. I understand that SA owns Cisco, im guessing thats the only other option for me.
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post #5 of 8
2/4/12 at 10:50pm
You should be asking these questions in the Navigator thread:

http://www.avsforum.com/avs-vb/showthread.php?t=723830

Most problems are actually Navigator issues. The 8300 boxes were one of the most reliable DVRs TWC deployed.

Recording failures can be signal issues or SDV failures.
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post #6 of 8
2/6/12 at 5:36pm
Thread Starter 
This started happening recently also. Right after the last update. I will ask in the Navigator thread.
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post #7 of 8
3/8/12 at 6:32pm
Just started happening to us also (for past month or so). 8300HD on TimeWarner in Texas.

Getting to "Failed to Record" message and also it shows red that's it's Recording, but when you go to watch the shows in the list it's missing.

I think it has something to do with watching Live-TV during scheduled recordings. I will take a took in Navigator thread if that's the proper place.
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post #8 of 8
12/21/12 at 8:14pm
Rebooting is a temporary fix for this issue.

Press and hold the power button on the DVR or the remote until you see a reboot message on the screen. It may take several minutes. You will need to turn the power back on when it's done.

Eventually the problem will return. You might try rebooting once a week as a preventative measure.
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