Quote:
Originally Posted by
matman13 
I upgraded to the DirecTV Genie this morning. Had trouble getting it connected because apparently you cannot manually enter the SSID, and I was not broadcasting. I turned on the SSID broadcasting and disabled the MAC filtering on the router. The Genie connected fine. I've left these settings intact and returned to the Panasonic DMP-BDT220 player. I went through the Easy Settings as you suggested. It asks for my password, which I enter. It then goes off and tries to connect. When it's finished, I get this message:
"The IP address is only available within the home network. The Internet functions (BD-Live, etc.) are not available. Please check the hub and broadband router settings."
The status indicators at the top of the screen say the following:
Connection to the wireless network: Pass
IP address setting: Pass
Connection to gateway: Fail
Connection to the Internet: Fail
I'm at a complete loss. The DirectTV Genie connected fine. The XBoxes connect fine. My laptop connects fine. Our tablets connect fine. What am I missing about this Blu-ray player?
I believe I now have the issue resolved. Contacted Panasonic support through chat. The agent had me reset the unit, the steps for which I'm posting for the benefit of others:
1) While the unit is off but still plugged in, press and hold {OK}, {B}, and {Y} on the remote control at the same time for more than 5 seconds. "00 RET" is displayed on the unit's display.
2) Repeatedly press the {RIGHT} arrow button on the remote control until "08 FIN" is displayed on the unit's display. I pressed it twice.
3) Press and hold {OK} on the remote control for at least 3 seconds. The unit turns off at this point.
I tried going through the Easy Network settings again, but got the same error message quoted above. The agent told me to call the 1-800 number. I did, and got a superior tech support person that knew her stuff. She walked me manually through the setup process, something I had done before but could not get it to work. Apparently, the unit is unable to connect properly to my router via DHCP. So I've statically set the IP address, subnet mask, and default gateway. Also, the primary DNS is set to 8.8.8.8, and the secondary DNS is set to 8.8.4.4. That's not what I was using before, but followed her instructions. After testing the connection, it said "Pass." I've just updated the firmware, so I'm online now.
Hope this helps someone.
Edited by matman13 - 1/8/13 at 12:26pm