I wasn't clear in how I wrote my post. The firmware update is a Panasonic firmware update for the player, not for the Amazon app. I am having two failures. I was hoping the BDT220 firmware update would address my Amazon app problem, but I cannot perform the BDT220 firmware update. When i first startup the unit the BDT220 firmware tells me a firmware update exists and to navigate to the Setup screen to perform the update. When I navigate to the Setup screen it shows the standard BDT220 background with no icons or navigation on it at all. It is completely blank. The only way to get out of this is to turn off the unit.
Is there someway to force a hard reset to see if that will at least address my Setup issue so I can perform the BDT220 firmware update?
Someone else such as Mike could probably help you out and probably will but in the meantime you can try this as it works for a lot of issues.
Turn off the player and unplug the power cord for at least a couple of minutes then plug it back in and try it again.
It might work for you.