Official Samsung UNXXEH6000 Owners' Thread - Page 36

True that this is my first HDTV but I wonder how high people's standards must be to find the set disappointing. My 46" blows away my parents' Sonys of the same size (smart TVs with glossy screens) and even some larger LGs and Panasonics and Sharps I've seen. I know some of it may be panel luck and setting adjustment, but I think I just really like the quality of the Samsung LED tech, that is when it *is* their panel. I have a lot of respect for Samsung but I don't know what they're thinking with all the outsourcing. They're only the largest electronics company in the entire world!

I also had a laugh when at Thanksgiving I saw someone in my family's 65 inch Sammy which obviously hadn't been touched settings-wise since they took it out of the box. They probably paid over $2k and their set relatively speaking looked like s**t. The work you put in with calibration makes a huge difference...if I'd have left my set with its default settings I'd be underwhelmed.
Edited by bewlaybrothers - 11/27/12 at 7:50pm

Mine has an option in the Sound menu to use external speakers, which then disables the internal ones.

A 120hz set is always 120hz. It doesn't change it's refresh rate. They probably meant that the TV doesn't use "120hz processing" to interpolate new frames (Auto Motion Plus).

Well it's called panel lottery for a reason.

My 65 inch arrived this afternoon. First thing I checked it was a MH01 panel. After the first power up and basic settings, the TV looked ok, nothing awe inspiring. But, I knew it would require more tweaking before I could completely dial it in. Nevertheless, there was this little disturbing thought in my mind that reminded me that when I first powered on my five year old Samsung 40" LCD it just had that punchy looking LCD picture. True, it was probably in Standard mode or something.. but so was this new TV. That's also the first thing my wife said .. "this doesn't look better than our old TV!".

I decided to calm her down by explaining that we need to wait till it 'warms up' and then I'll try calibrating it a bit to bring the picture closer to what she's used to seeing. And how the picture she sees on the old TV is the result of weeks of tweaking I had done plus she's gotten used to it now. But again, at the back of my mind, I felt the colors were just kinda "dull" and the picture a bit "fuzzy" looking. Now maybe 1080p is pushing its limits with a 65 inch panel.. maybe it's time for 4K but still..

So I let the TV running and ran some errands.. I returned to find the TV off.. Hmmm.. checked with wifey and she said.. "yeah I meant to call you about this.. half an hour after you left, this thing just shut itself off. I thought it was some sleep timer or something you were testing, but no matter what I did, it wouldn't power on".

THIS WAS BAD.. REALLY BAD.

Needless to say the next hour was spent trying to get this TV to power on, but it would just remain in this endless loop of the red light at the bottom blinking, the power on melody playing but the panel did not power on. Looked up the issue and did find something similar.. a post in this thread!!

So long story short, I lost the panel lottery big time.. Insult to injury, Amazon is out of this TV and can't send in a replacement. It would have to be a return or they'd replace with another TV of my choice. It took me months to make this choice.. doubt I'd be making another anytime soon.

My negative experience leads me to think 2012 would be long remembered as the most horrible year for TV's ..at least by me. It's a year where there is not a single affordable TV you could buy with complete confidence in it's PQ.

Sorry for ruining the party for those whose panels are alive and can be tweaked to yield a great picture.... I am just kinda bummed.

I love the complaints about the BF Special Sammy 6001, come on people that model wasnt even out the BB shelves before BF. It is literally the same tv as the 6000 which has easily the highest return rate of the Samsung brand and the lowest customer satisfaction ratings. Th crappy picture is pretty noticeable even in store, which is why I always push people towards plasma. And ill tell you what Ive learned....people are stubborn. All they care about is a cheap price, popular brand name, and overall sexy tv (i mean who cares about something as pq anyway?) The Panasoni U50 has a better picture than even the Samsung 7100 lets be real here

Says the Best buy plasma fanboy.
Edited by BWX - 11/28/12 at 7:14am

Mine was the EH6000 from Amazon, not Best Buy.

The failure rate for the entire 2012 crop of TV's is unreasonably high. Can't imagine this percentage of lemons in any other electronics item.. not even laptops.. which do have screens... or for that matter computer screens which are almost the same electronically as TV's. It's not just about being cheap... all electronics is cheap.. some is just sold for a higher markup.. The $3000 TV's are still being made by the same people using the same suppliers. It's not a sin to want more bang for your buck.

I'm not sure Plasma is a solution for me.. doesn't fit my viewing needs and conditions. I've always found something severely lacking in the plasma tv's... can't stand the dull lifeless picture and the need to create a cave like situation to be able to fully enjoy it.. Plus, I doubt even plasma's have a much different failure rate..

I just purchased a UN65EH6000 from BB this week ($1500) and it too has the white cloud or non-uniformity covering most of the bottom of the screen on dark scenes (or black screen). I thought these were supposed to have dencent uniformity due to the non-edge lit screen. .. .. Did I get a bad one?

I just ordered this for my mom - will be delivered soon.

On Samsung website I see this FAQ-

"I have this TV: UN55EH6000F
Web site says 1012 is the latest firmware

However when I go to upgrade the firmware is asks me "Do I want to upgrade from 1014 to 1012".

What is version 1014????? Isnt that a higher number already? This is a brand new TV..... and 1014 is not listed on samsung.com

Please help! Thanks"

The answer didn't say anything about what that fw version was, just that the tv would not upgrade to an older version. Has anyone else seen this supposedly newer fw version?

http://www.samsung.com/us/support/owners/product/UN55EH6000FXZA#

It's funny you mention that. I looked at my firmware version last night, and mine is listed as 1016. Wonder if it has something to do with the panel version? I have a TS02.

I was thinking it was just the newer firmware for the newly manufactured TVs, but it is a little weird that the only fw update on the site is for 1013. Maybe they will update the site, or maybe the newer TVs do not need any update, and the older ones won't benefit with anything over 1013-- so they will never update the site. Hard to say really.

Hmm..

edit-
I got mine from Sears online on Monday. It was just a straight up 6000 version, will be interesting to see what date it was manufactured and what panel I get, but I am sure she will love it either way. Reason for upgrade was a few year old "RCA" 40in has a stupid HDMI input that doesn't support HDCP (i didn't buy that one) so the new bluray player won't work and neither will the TWC DVR- I just have had that hooked up via component for 1080i which worked fine but a pain when it came to switching digital audio inputs for the receiver and separate video inputs on tv.

This will be a lot easier for her just using hdmi for everything- Just one button for switching between dvr and bluray player, plus the 40 incher was too small for the room.
Edited by BWX - 11/28/12 at 9:01am

I had a similar situation. I'm having some issues with shadowing on my set. I thought maybe upgrading the firmware would help. So I go to update the firmware and it asks if I want to "upgrade" from a newer version of firmware to an older one. I called Samsung and the guy said "you have the newest version, it just hasn't been put on our website yet."

OK. Kind of odd you wouldn't put it up there though, right? I didn't feel like being combative so I just left it at that, but really, why would you have old firmware on your website?

PlasmaPZ80U - can you explain in more detail why the BF models are "inferior" since apparently I'm one of the suckers who bought one? Mine happens to use a panel built by AU Optronics, a large Taiwanese manufacturer who also builds displays for Apple, NEC and others. I do believe in quality products and in spite of the low price, I felt like with Samsung, I was getting just that. But I wasn't aware of some of the Black Friday shell game tactics used by both manufacturers and retailers. So now I know.

I just checked the Best Buy web site and they're offering the "year-round" version of my TV (UN55EH6000FXZA) for $998.99. If you or someone else can explain in more detail why it would be worth it to spend $200 more to get a TV with a panel manufactured by Samsung (assuming that is the case, btw), I'd gladly pay the extra money and swap out the sets.

FWIW, I'm pretty happy with the picture on my $799 set, especially since learning how to resolve the soap opera effect. But if PQ will be much better, or if the lifespan of the set will be much longer with the Samsung panel, I'd like to know so I can make a final decision I can feel secure about. For my relatively bright room, I do think the LED backlit is the way to go, btw. I also like the energy efficiency.

Thanks in advance

Thanks Chicolom. The reason i thought it was 60hz is that samsung website says in their spec sheet that : 120Hz Panel refresh rate (in 3D mode).

http://www.samsung.com/us/system/consumer/product/un/55/eh/un55eh6030fxza/7946_LED_55_6030_V7.pdf.pdf

They don't mention this for any other tv. From, what i have read: A 3D television displays two different images, seemingly simultaneously. Since they can't truly display them simultaneously, the TV has to switch back and forth between left and right images. This effectively doubles the necessary refresh rate.

Is there a way to find out the refresh rate?

Yeah, many of these complaints are completely unrealistic. 1080p is 1080p, folks. If people are EXPECTING a tv to look better because they bought it in 2012 as opposed to 2007 or 2008, that's just silly.

This is likely what's happening. Someone bought a 32-40" tv a few years ago, because that's what was affordable (under a grand). Now, a grand gets you a 55-60" tv. The buyer expects the NEW tv to look BETTER. Guess what? It will look WORSE. Why? Because the same number of pixels are being used for a much larger screen size. Logic dictates that a 1080p tv at 55-65" will NOT look as sharp as a 1080p 32-42" tv.

Or, people are expecting a quantum leap in performance even if they are buying a new tv in a similar screen size because it's 2012.

Guess what, tv's don't look better because they are newer. They look better if they have higher resolution!!!!


The complaints are illogical, and defy not only science but just plain common sense.

And what's sad is that some of these tv's get returned as "defective" raising costs for the manufacturer, which forces them to use cheaper parts in the future at the same price point! The same people who are returning tv's now frivolously will be complaining in the future: "waah, cheap tv!"

Well, you CONTRIBUTED to it's cheapness by returning 6 tv's a year ago because you were OCD, NOT because anything was wrong with the tv's!!!!

Ya, I'm a little confused about that set and what it's refresh rate actually is. AFAIK, 120hz is the minimum for 3D, so I don't know why it would say 60hz anywhere in the specs.

You can check the service menu and it should identify the refresh rate, but PlasmaPZ80U said his identifies as a 60hz panel, so I'm confused....

This is completely unfounded speculation on your part, as you admit ("might be the panel"). These tv's will typically have fewer settings and adjustments and fewer inputs, but you have no evidence to support your claim that they use cheaper components.

This is what's annoying about this forum. Someone with an agenda (such as trying to justify an expensive plasma tv purchase) will crap on other makes and models due to their own insecurity. Stop it. Provide sources or be quiet.

What is your source for this information? Are are you just speculating? Exactly which components are inferior? Which features on the 6001 are more limited.

I was thinking that Best Buy might have a 6001 BF model, much for the same reason that Costco has a 6050 model. They know that other stores will price match. Maybe Costco (or Samsung) doesn't want customers going into another store and say: "Hey, I saw that Samsung 60" for $1049 at Costco, can you beat that price?" "Uh, no, they are selling the 6050 model, we sell the 6000."

Not sure if BF models always use cheaper components, but usually the specs and features are not as good as the standard model. And because they are a specific batch rushed to market for the holiday sales, the quality control may suffer. And as noted, both the 6000 and 6030 standard versions were very decently discounted as well, so that would have been my preferred choice for not much of a difference in price. And particularly if you selected a Version TS02 Samsung panel. It amazes me this mob mentality to buy something cheap that in some cases can just be junk or an inferior product. Look for a good price on something decent and better quality. You can shop strategically and still come out with a good deal on a quality product. Just takes a little time, patience, and research. The cheapest is not always the best. Determine a quality model such as EH6000 and then look for the best price. It was pretty close to the 6001 price.

Again, more completely unfounded speculation without any citation or source. These models are not produced any differently than any other tv. They roll off the same assembly line using the same parts and panels. They have fewer adjustments and picture settings and fewer inputs. Actually, the more expensive tv's also often only have two hdmi in's, so the only real difference is that fewer picture adjustments are possible and there aren't any 'smart tv' features; all of which are duplicated on just about every single blu ray player on the market.

The REAL issue is not quality control, but the OCD of forum members who invent problems with their imagination, and have unrealistic expectations about how good 1080p can look on 65" monitors. Answer: "no, 1080p on a 65" screen will not look as sharp as 1080p on a 40" screen."

edit: I'm not sure if you realize this, but samsung and tv manuf. have heard of black friday. It's not like they wake up the day before and say: "oh, it's black friday tomorrow; better get the elves working double time to pump out some subpar tv's."

Informative post. thank you.

Chicolom, are you referring to post 1049 by PlasmaPZ80U? How do you infer that the refresh rate is 60Hz?

I am new to this, so was wondering if there is a form post or a link that explains getting into service menu and checking this?

Enter in to service menu in my UN40EH6030... tv off.. mute-1-8-2-power .... Type: 40A6AF6D Version TS01

PlasmaPZ80u coment in another post:

"For example, if you find the following model: 40A1UF0C:

40 — inches, the screen size
A — panel manufacturer (A = Samsung; D = CMO; L = AUO; I = CPT)
1 — frequency (6 = 50/60 Hz; 1 = 100/120 Hz; 2 = 200/240 Hz)
U — panel (A = AntiGlare; T = TN; U = Ultra Clear)
F — resolution (F = Full HD; H = HD; U = UD)
0 — 1st, 2nd panel and so on (1st = 0; 2nd = 1 ...)
C — backlight unit (C = CCFL; L = LED; E = Edge LED)"

If is correct my Led UN40EH6030 = 6=60 Hz
Edited by Miketkt - 11/28/12 at 5:54pm

I agree. That's a bunch of "hooey". It makes no sense that Black Friday units are produced and then held on the side only for that day or weekend.

Now that this is called out be sure that those who say these things will now look for and and post "reliable sources" ( ) who will uphold such claims. This just sounds like some trumped up spin to help justify an earlier purchase for a TV and be "one up" on the rest of us.

It may be that some models are released in TIME for the Holiday buying season. But there is no evidence that Samsung has intentionally produced units with cheap components for just this season to bilk the buying public. Why would they want to risk their reputation?
Edited by Phase700B - 11/28/12 at 5:48pm

Look down.....at my sig.....


This is info from 2010 about decrypting the service menu code. Some of it has changed since then. (Click to show)

johncourt I'm not sure what you are comparing, but this discussion began as an attempt to understand the differences between two basically identical models, one of which is the "standard" Samsung model that is sold year-round and the other a model specifically built and sold during the holiday season as a Samsung/Best Buy "exclusive at an extremely low price.

As someone who makes his living in marketing, it makes perfect sense to me that Samsung and Best Buy would plan ahead and collaborate to produce a lower-cost TV priced to sell during a season when 1) the public is basically in a buying frenzy and looking for "deals" and 2) competition between both retailers and manufacturers is at its most fierce. I have never been a BF shopper, but because my old set was dying, I held out until this particular weekend to see if I could eke out a few hundred dollars worth of savings. And I succeeded. But my Samsung does have a different panel (AH01) than the standard model (TSxx, etc.). Of that I am now sure. I just wanted to know if people in this forum thought I should be concerned about that. And I think the answer is: maybe yes maybe no. I doubt anyone here can say specifically what makes these panels different, but I'd be willing to bet that they are because I work for an equipment manufacturer and know a little bit about supply chain economics.

As for features, inputs, etc. the 6001 (BB BF model) and 6000 (standard year-round model) are for the most part identical. The specs as listed on the BB site for the two sets do not match up 100% but they are the same in all of the areas most people would deem important. Neither one is a "smart" TV. In fact because my Blu-ray player has plenty of apps, I specifically didn't want a Smart model.

In the end, I'm probably going to spend the extra $200 to buy the 6000 and return the 6001. If nothing else, the 6000 at least has a track record prior to November 2012 and I'll sleep better knowing that I bought that version and still got a price that's $400 or so off list. By the way, BB shows the "list" price of the 6001 as $1499.99 and are selling it for $799, a $700 "savings." The "list" price of the 6000 is $1399.99 and they are selling it for 998.99, a "savings" of $400. Perfect example of how retailers manipulate prices during peak selling seasons to give buyers the impression they are saving more.

Caveat emptor indeed.

EDIT: Actually, I mis-spoke when I said earlier that "I doubt anyone here can say specifically what makes these panels different." Chicolom has actually explained it quite well in this post
Edited by jonny-zed - 11/28/12 at 7:10pm

Thanks Chicolom and Miketkt for the info!

For those who own 6030, are you ok with 60hz refresh rate (considering 120 is used almost everywhere now)? I got one on BF but am now considering returning it. I like the tv, but then i am coming from 7 year old lcd so don't really have a good base to compare with. It does seem sneaky on samsung's part to have only this model 60hz while everything else in 6 series is 120hz.

I feel pretty lucky after reading all of the issues with the 65" that other people received. Now, my panel is by no means perfect, but looks pretty awesome with hd material and reasonably good with sd material.

I do not have any noticeable clouds when viewing a completely black screen, my screen appears pretty uniform. I do notice that it's a bit darker where my head is, but as I shift my head, the darker area seems to follow my head around, so it's probably got so so viewing angles. Now mind you that this was viewing a completely black screen in pitch dark. Once I turned on even a bit of ambient light, the screen looked pretty good and the viewing angle was fine. The black level was not great, but not much worse than most led's.

I haven't heard anyone with a different panel type on the 65", so I assume it's all made by the same folks.
Don't know if this makes a difference, but I did notice that my installer never laid my tv flat, not even once, during installation.

Given the low price, I think this tv is well worth a gamble on, good luck.

wrong. This TV is for all intents and puposes a 60hz TV with a 3D mode. Also 120hz sets are not always 120hz, in fact they're probably 60hz unless you specifically use 120hz or 240hz modes. See: every computer monitor ever made.

Does this tv have AMP frame interpolation? Someone who has bought this tv please let us know!