Originally Posted by johncourt
It appears as if a member of this forum took to writing a review on the bestbuy tv:I purchased this TV thinking I was getting a great deal on a 120Hz TV that was also 3D capable.
The advertising is very deceiving. This TV is only 120 Hz for 3D mode. It is 60 Hz in 2D!!!
See confirmation from Samsung below:
"Your Issue ID for this chat is XXXXXXXXXX.
Princess: Hi, thanks for reaching out to Samsung Technical Support. How can I help you today?
You: What is the panel refresh rate in 2d for the UN46EH6030?
You: The spec sheet does not say for 2d. It says "120Hz Panel refresh rate (in 3D mode)"
Princess: Please give me a few minutes while I check on it.
Princess: It's 240Hz.
You: I saw that that was the clear motion rate, but that is different from the actual panel refresh rate.
Princess: Let me correct my information that I gave you. The default refresh rate is 60Hz.Princess: We have not heard from you. Do you wish to continue the chat?
Princess: It appears that you have been away from your computer for an extended period of time or that your questions have already been answered. To assist another customer who has been waiting, I need to close our chat conversation. I apologize for any inconvenience. If you have any further queries, please contact us again through Live Chat with the ticket ID XXX."
Oddly, someone on this forum contradicts this claim and states that the tv has led motion plus, which I understand is only available on 120 hz tv's on up.
Another member also did a follow up on bestbuy:
It came to my attention The review below mine says the TV is only 60Hz in 2D but the full 120Hz in 3D. THAT IS FALSE
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Griffin'. There will be a brief survey at the end of our chat to share feedback on my performance today.
info: Your Issue ID for this chat is ?????????????????
Griffin: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: Hello, I recently purchased a TV, UN46EH6030FXZA and it is advertised as a 120hz refresh rate but it has come to my attention that refresh rate is only for 3D but not the 2D. Can you help me? is the 2D viewing 60Hz or 120Hz?
Griffin: I understand that you want to know the HZ that supports for 2D on the TV. Is that correct?
Visitor: that is correct
Griffin: Sure, I will help you with your request.
Visitor: thank you, Griffin
Griffin: Would you mind holding a few minutes while I gather the required information for your request?
Visitor: Not a problem
Griffin: Thank you.
Griffin: Thanks for holding. I appreciate your time and patience.
Griffin: Since this TV is designed to be operated in 120Hz, there is no option of “Turning Off or On” the 120Hz. It is always on. The info button displays the frequency of the source and not the TV itself. The TV automatically converts the 60Hz received from the source to 120Hz.
Visitor: Okay, so at no point will I ever see the 60hz rate? it gets bumped up to 120hz, correct?
Visitor: it comes in as 60hz but I see the bumped up 120hz ?
Griffin: Yes, you are correct.