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Samsung TV class action - capacitor settlement notice

post #1 of 14
2/22/12 at 9:17am
Thread Starter 
http://www.samsung.com/us/capacitorsettlement/

A proposed Settlement has been reached in a class action lawsuit involving certain Samsung televisions. In cooperation with the District Court of Oklahoma County, Samsung Electronics America, Inc. is offering a settlement for certain Samsung-branded televisions manufactured prior to December 31, 2008. You may be entitled to receive the benefits of this proposed Class Action Settlement if you purchased, acquired or otherwise owned any of the following Samsung-branded televisions, and the television is experiencing or has experienced the "Covered TV Symptom(s)" as described in the proposed Settlement. The class action lawsuit alleges a defect that may cause the television to experience symptoms such as not turning on, experiencing a delay in turning on, making a clicking sound, cycling on and off, or other similar problems. Samsung denies the allegations in the lawsuit, but has agreed to settle the lawsuit to avoid the costs and uncertainty of continued litigation.


Model Number Serial Numbers
LCD TV ----- LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA

Plasma TV ----- HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA

DLP TV ----- HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA


This class action lawsuit (the "Lawsuit") alleges a defect that may cause the Televisions to experience symptoms such as not turning on, experiencing a significant delay in turning on, making a clicking sound, cycling on and off, or other similar problems (the "Covered TV Symptom(s)").

If you have experienced a Covered TV Symptom(s), or if you experience a Covered TV Symptom(s) within eighteen months after March 2, 2012, the Settlement of this Lawsuit provides for Samsung Electronics America, Inc, ("SEA"), to offer you one or more of the following benefits, as applicable (please note that the following is only a summary of the benefits offered under this Settlement and that you must review the entire Notice to determine the conditions under which those benefits become available):
  1. a free service visit for qualifying Television (see section entitled "How Do I Qualify For A Free Evaluation" below) to determine if your Television has a problem covered by the Settlement and, if it does, to fix the problem (the "Settlement Warranty"); or
  2. the refund of expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the problem covered by the Settlement; or
  3. the refund of expenses you incurred, prior to March 2, 2012, to fix the problem covered by the Settlement; or
  4. a $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012, the problem covered by the Settlement, but did not get it fixed, and you now no longer possess your Television.
  5. a payment of $50 if, after March 2, 2012, you require more than one repair to fix the problem covered by the Settlement.
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post #2 of 14
2/22/12 at 2:33pm
OK I have a Samsung 40-inch LCD LNT4061FX with ALL these symptoms, but it looks like it is not covered. What's the deal?
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post #3 of 14
2/22/12 at 6:12pm
Thread Starter 
Quote:
Originally Posted by dcjohnson View Post

OK I have a Samsung 40-inch LCD LNT4061FX with ALL these symptoms, but it looks like it is not covered. What's the deal?

Are you sure? Look at the first LCD model mentioned. "LN-T******/XAA". Isn't that yours? You may want to contact them.
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post #4 of 14
2/29/12 at 6:28am
The problem with this settlement, is that every termite is now going to come out of the rotten wood that does not have an issue with capacitors/power supply, expecting the TV to get repaired for free as a result.
I can promise you that wont happen regardless of what lawsuit you file.
So, if you have other issues like a broken/cracked display panel that doesn't qualify per the settlement and attempt to use the settlement in an effort to try and get it replaced, don't waste your time, it won't work.
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post #5 of 14
6/8/12 at 5:37pm
Anyone get any other models fixed under this settlement? My HL-T4675s has symptoms of this issue (burning bulbs, 15 minutes to start up).
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post #6 of 14
7/10/12 at 3:54pm
Quote:
Originally Posted by Carbon_Monoxide View Post

The problem with this settlement, is that every termite is now going to come out of the rotten wood that does not have an issue with capacitors/power supply, expecting the TV to get repaired for free as a result.

I can promise you that wont happen regardless of what lawsuit you file.

So, if you have other issues like a broken/cracked display panel that doesn't qualify per the settlement and attempt to use the settlement in an effort to try and get it replaced, don't waste your time, it won't work.

Or in my case, I have all of the symptoms, and the tech confirmed it was the capacitors, but Samsung no longer offers the parts to repair the TV. Instead I'm offered an "exchange".... An exchange where I have to pay additional fees of course...
(sigh)
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post #7 of 14
7/10/12 at 8:41pm
Quote:
Originally Posted by Dizzy49 View Post

Quote:
Originally Posted by Carbon_Monoxide View Post

The problem with this settlement, is that every termite is now going to come out of the rotten wood that does not have an issue with capacitors/power supply, expecting the TV to get repaired for free as a result.

I can promise you that wont happen regardless of what lawsuit you file.

So, if you have other issues like a broken/cracked display panel that doesn't qualify per the settlement and attempt to use the settlement in an effort to try and get it replaced, don't waste your time, it won't work.

Or in my case, I have all of the symptoms, and the tech confirmed it was the capacitors, but Samsung no longer offers the parts to repair the TV. Instead I'm offered an "exchange".... An exchange where I have to pay additional fees of course...
(sigh)

One can buy capacitors anywhere. Instead of replacing the board, insist they replace the bad capacitors that are on the board.
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post #8 of 14
7/13/12 at 1:41pm
Quote:
One can buy capacitors anywhere. Instead of replacing the board, insist they replace the bad capacitors that are on the board.

Yeah, the repair place said they could do that, it would still cost $275 to repair it, and they couldn't offer any kind of warranty on the work since it is not to Samsung specs.

At this point, I am just so unbelievably pissed off at Samsung, and how they are treating their customers... Here is what I have found out since my last post...

They want to replace my TV with a UN60EH6000FXZA ($2099 MSRP, $1499 Street Price), for $750.

I asked if I could get a lower model and pay less money, or any other options. I was told flat out that my only options were this exchange at that price, or call the settlement line and go through them.

So, I called the settlement line to see what I qualified for. *I* read the settlement (the actual 80 page court document, not the stuff on Samsung's website). Here are the important highlights....

If you filed a complaint/had the TV repaired before March 2, 2012, you were eligble for up to $650 in compensation.
You had 90 days to file a complaint (from March 2, 2012) to be eligble for up to $450 in compensation.
After 90 days (June 2, 2012), you *ONLY* qualify to have the TV repaired. That is it, no monetary compensation of any kind. No reimbursement of repair fees, Samsung has to pay the service center directly.

Samsung no longer makes the parts needed to repair the TV, therefore, the ONLY option available via the settlement, is no longer an option, and I am FORCED into the BS exchange deal where they makes it seem like they are doing me a HUGE favor.

I know that the reality of the situation is that a number cruncher said, "Hey, if we sell them TVs at half our normal markup, and call it an "out of warranty fee", we save $XXX by not paying these repair fees, and we actually make money off of them instead." Which is just SO wrong on so many levels!

I'm trying to track down the lawyer who handled the initial suit, and I'm going to see if they are interested in a follow-up suit.
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post #9 of 14
7/13/12 at 2:15pm
Sorry you're having so much trouble. I can see why Samsung got out of the DLP business.

I had a problem in my 57" Mitsubishi TV, and it was a full year out of warranty. Mitsubishi replaced the TV with a brand new 65" model, a Diamond version, top of their line. Four years later, and the picture is still like brand new. I know this, because I calibrated it recently. Unlike some other manufacturers, Mits seems to stand behind their product. Here's a post from someone else who was out of warranty:
Quote:
Originally Posted by coolstrategist View Post

Well in the interest of this thread I will provide an update on my white dot issue.

Mits called yesterday to inform me that the local tech had received the light engine Mits sent a few days ago (excellent communication). The Mits guy said the tech company would be out between 8-noon today.

The tech showed up at 10am and took all of 20 minutes to install the new light engine. All I had to do was sign and smile.

The 65833 looks great tonight and I am more than pleased with the Mits response and resolution to a problem on a 4 year old out of warranty DLP.

Thanks guys for the guidance.

So if you give up on Samsung, don't give up on DLP.
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post #10 of 14
7/13/12 at 2:43pm
Quote:
So if you give up on Samsung, don't give up on DLP.

Most definitely done with Samsung. It's funny, when I got that Samsung, I ALMOST got a Mits. The Mits was edging out the Samsung, then I just happened to get in a power buy on the Samsung to push it over the top.

I found the power board for sale from an online retailer, so I can replace that myself. We are going to sell the TV and then put the money towards something else. The wife and I are going shopping tonight, and the Mits DLP were already at the top of my list to check out! smile.gif Wonder if I could talk her into a 92" biggrin.gif
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post #11 of 14
7/13/12 at 4:00pm
Quote:
Originally Posted by Dizzy49 View Post

Quote:
So if you give up on Samsung, don't give up on DLP.

Most definitely done with Samsung. It's funny, when I got that Samsung, I ALMOST got a Mits. The Mits was edging out the Samsung, then I just happened to get in a power buy on the Samsung to push it over the top.

I found the power board for sale from an online retailer, so I can replace that myself. We are going to sell the TV and then put the money towards something else. The wife and I are going shopping tonight, and the Mits DLP were already at the top of my list to check out! smile.gif Wonder if I could talk her into a 92" biggrin.gif
biggrin.gif
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post #12 of 14
10/5/12 at 10:58am
I have had the on/off cyling problem since the TV was new, a tech is coming out in a couple days to fix it free!
I called the class action lawsuit 1-800 number, and they are sending a tech out. The tech called and said they are coming in a couple days, we sheduled date and time immediately afte rmy first call.
Even if you can solder in new capacitors, you probably do not know the exact ones to replace without more information. Also, sometimes capacitors are not marked like the ones you buy in a store, so you cannot see the values.
And, you defnitely don't want the wrong ones.

update: I see eBay has some capacior kits they are selling for a good price to fix these issues. Caps only,, they have good pictures of the PSU boards with the caps.

IMHO


LN-T4665FX

smile.gif
Edited by retiredat44 - 10/5/12 at 11:17am
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post #13 of 14
11/28/12 at 9:42am
So here's an interesting question. I bought the extended warranty from Best Buy. They came out early this year to repair the TV for turning off by itself. Am I eligible for reimbursement of my warranty cost? Probably not huh? .... Since the warranty was purchased protectively instead of the cost being incurred at the time as a result of a covered defect.
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post #14 of 14
4/15/13 at 1:59pm
Return the TV to the seller. Most sellers have a 30 day return policy. Your TV is not "rear projection". Stop posting in every forum.
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