Sorry I didn't have time to post a video as my job was quite busy. I got an email from Paul and debating what to do. On one hand, I wanna support their company I know they are small and maybe the new batches are better?.. On the other hand, I have doubts they would be any better and worried getting new units might make me end up where I'm at now as well. Has anyone gotten the newer one and is it better?l
I sincerely apologize for your experience with the ST1080.
We also looked into our email records and we did find one email from you asking about alternative shipment to Japan. Although we replied to that email with an order status, we discovered that we failed to see that last sentence and, therefore, didn't reply to your question about shipment to Japan. Sorry about that.
I'll try to address your questions or comments on your experience. After my response, I've laid out three options for you in terms of next steps.
1. The ear stems are not supposed to open all the way because there is a spring mechanism at the hinge. We did an extensive study on the average head width, and design a spring mechanism that would allow the unit to stay on without slipping off. It was also design not to put too much pressure on the head. However, human physiology is different for everyone, so unfortunately we couldn't design for every case. It sounds like this is the case for you. We had one other customer who asked about the same thing, so we will post on our User's Manual page of our website (www.SiliconMicroDisplay.com/users-manual
) instructions on how to remove the spring part. It's every easy to remove as well as to put an less stiff spring. This information will be available in a few days on our website.
2. How the unit fits for you is also depends on your head/face structure. Again, we designed to the average with some accommodations for variations, but unfortunately not everyone can get a good fit.
3. The how much of the display is used for the content you're viewing depends on the source device's ability to scale the content image. For example, if you're watching a 720p content on a device that only outputs 720p, then currently, our device does not have the scaling function to fill the entire image. We will provide the scaling feature in the future firmware upgrade, which was announced on our blog. Another example of the opposite: if you're watching a 720p content and your source device is capable of scaling that image and output it at 1080p, then you will see the full display on the ST1080. This is similar to how most HDTVs work as well.
4. The LCoS (liquid crystal on silicon) microdisplay technology is an indirect-view technology. The LCoS technology bounces the image off the microdisplay itself, and through lenses and optics, it presents the image to your eyes. As a comparison, OLED microdisplays are direct-view, meaning that you are looking at the microdisplay directly with optics to focus the image. This is the nature of LCoS microdisplay. There may be quality issues that may alter the quality of the image that you're viewing.
5. The white screen around the picture. There should be no white screen around the image. Can you tell me about the content that you're viewing and what hardware system is connected to the ST1080? It may be that the source has the white screen around the picture. It could also be a bug, but we haven't seen this problem yet, so if you can describe the content/source device, we can try to diagnose what's going on.
6. When you say the left and right edges aren't clear, do you mean that it's out of focus or some other issue?
Regarding restocking fees and shipping fees, we are a small company and don't yet have the ability to offer this free of charge. We wish we could. I know that doesn't help with your frustration, but what we can offer are the following three options:
Option 1: You can return the two units for a full refund. You will have to pay shipping fees to our return facility in California, but I can offer a full refund instead of charging the restocking fees.
Option 2: You can return the two units for repair at our repair facility in California. The current estimate for fixing/replacing and shipping back to you is approximately 3 to 4 weeks. This option means that you will not have the products during that time.
Option 3: We can ship you replacement units. We will pay for the shipping to you (to Japan). The current estimate for replacement units is also 3 to 4 weeks. This option means that you will hold on to the units you currently have, and you'll send the defective units back to us once you receive the replacement units. If you choose this option, please give us the shipping address where you want the replacement units delivered.
Again, I apologize for the your experience.
Lastly, I've copied our Customer Support team on this email. Please reply to them, and they will work promptly with your choice.
SiliconMicroDisplayEdited by bravia3D - 6/25/12 at 1:52pm