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Official Sharp AQUOS LC-60LE847U & LC-70LE847U Owners Thread - Page 52

post #1531 of 2660
Quote:
Originally Posted by bmwpc View Post

I want to again thank myoda and kissfn but I think I have a newer/different cable box/dvr and/or a newer/different controller for the following reasions. The DVR I have is the QIP 7232 2. The controller I have is a VZP265v3RC. After reading the old instructions and the new one some things are different. First, I have no button called "Select" When I hit the Menu button, I do get the Menu but I do not get a menu that shows any heading for additional hdmi settings. I have a "Settings" heading that has an "Audio" sub set but that only controlst he set top box volume, the audio format, the volumn control, the dynamic range, audio alerts and a Help function, nothing about hdmi.
No where have I ever seen a menu in white text appear. Only the forma color menu on the left with all the other funxtions. Am i missing a "hidden" menu or tech thing?
It hought I have seen LPCM appear in the upper right corner a couple times but I'l be darned to figure out what I did to make it show up.
So I'm still lost, I think?
Any more ideas? Is my box or controller different than what you are using to get the menus you are getting or is it possibly a local difference?
Thanks.

The first three button presses on the Fios remote have to be in quick succession. My remote is a VZP265v2RC so the button presses could be different for you. If it still does not work your setup requires a different sequence of button presses to access the User settings. I had to call Verizon Tech Support and convince them to give them to me to save themselves a service call. If they won't give you the info demand they send a tech to your house and have the tech change the HDMI audio setting to L-PCM.
post #1532 of 2660
thanks. I just posted. Seems to be a common problem. Also adressed my different remote.
post #1533 of 2660
Quote:
Originally Posted by redstang1993 View Post

All:
As of now, I have had this TV since April. My over all impressions are pretty good.Good TV great price. This is a second replacement through Sharp due to the delivery Company dropping the first. There is minor clouding on this TV and it is noticeable in the same general area of the first TV. Kind of odd that two TV's have the same clouding in similar areas. I recently watched "The Thing" on HBO Go which provided the worst of noticeable clouding. All other movies seem to be great from blu ray obviously depending on the darkness of the movie. I do notice during white or light scenes, during panning; there is a darker vertical band through the center of the screen. (Screen uniformity problems) It's mostly noticeable on HGTV where walls are white etc. Not that big of a deal, as this does not affect most shows or movies. If it is a still picture you cannot notice it.
I am hooked up through Verizon FIOS via HDMI. I too had lip sync issues. A previous post revealed to change the service menu on the Verizon FIOS box to LPCM. This has solved all the problems! Thanks for that. Sharp has just released an update correct this problem. Oh well.
The most annoying problem I have and have not seen a lot of posts about this is; watching football. One of this TV's highlights is the clarity that it does provide. The worst source for watching football is on FOX though. All the others are excellent. So the annoying part is motion blur it occurs on all the football channels regardless of clarity. The only way to prevent the football looking like a streak across the screen during a pass, is to turn off the motion enhancement. Once that is done the football looks like it should. My $300 37" JVC that I recently picked up from Costco for my MBR does not have this problem. I thought the motion enhancement is supposed to prevent this? Not make it worst. Aquomotion 240, 240, 120 high 120 low does nothing for it other than reduce pixelization. Having the motion enhancement turned off does increase the pixelization a little bit.
Has anyone or does anyone experience this? Any suggestions? Thanks for the great posts and keep it up.Thanks again!

The native resolution for Fox is 720p. Your fios box is passing the signal as it received from the source. More than likely, the NOC (network ops center) gets its content from Fox over fiber just like you do as an end user, usually with no compression. The tv is scaling a 720p picture to a 70 inch panel - as a result, the pixel density is less, so there is more apparent blur. Compare it to a game on CBS at 1080i and the difference is like night and day. Is there a setting in your fios box that will let you upscale to 1080i?
http://businessforums.verizon.net/t5/FiOS-TV-Technical-Assistance/1080p-HDTV-only-receiving-720p-signal-thru-HDTV-DVR/td-p/413301
post #1534 of 2660
Quote:
Originally Posted by myoda View Post

The native resolution for Fox is 720p. Your fios box is passing the signal as it received from the source. More than likely, the NOC (network ops center) gets its content from Fox over fiber just like you do as an end user, usually with no compression. The tv is scaling a 720p picture to a 70 inch panel - as a result, the pixel density is less, so there is more apparent blur. Compare it to a game on CBS at 1080i and the difference is like night and day. Is there a setting in your fios box that will let you upscale to 1080i?
http://businessforums.verizon.net/t5/FiOS-TV-Technical-Assistance/1080p-HDTV-only-receiving-720p-signal-thru-HDTV-DVR/td-p/413301

Just checked, no ability to upscale.
post #1535 of 2660
Quick question about these sets....Does the digital audio output rebroadcast any audio being fed to the set externally, e.g. if I pass both video and audio through one of the HDMI inputs will the audio be rebroadcast through digital audio output?
post #1536 of 2660
^^^Yes, but you'll only get 2.0 channel stereo.
post #1537 of 2660
Hi Steve S,
I don't think that's correct. I ahve an optical connect to the display and get DD back from the display when watching netflix via ethernet. I had to set the optical output to pass digital bitstream on the set.
So to the OP, if you set the digital output to be bitstream you'll get the original audio stream. this also assumes you connected via hdmi from source to the display.

Best,
jeff
post #1538 of 2660
Quote:
Originally Posted by Spit View Post

Service tech visited today, but he had the wrong part. Not his fault -- Sharp sent the wrong TV model number to their service contractor. I contacted AQUOS Advantage about this, and although they confirmed that they sent the incorrect model number, they took absolutely no responsibility for it. In fact, they refused to interact directly with their contractor, telling me to contact the service company to ask them to use overnight delivery to obtain the part. Very frustrating and disappointing!
Anyway, from the chevron code, the service tech confirmed that it was most likely a failure of the power supply, and he has seen a number of such failures, sometimes after having the random reboots.

Saga continues. Service Tech installed new power supply board on Saturday. Everything checked out. After Service Tech left, I watched for about twenty minutes, and power went off again. This time, however, chevron is flashing a code of long-short. Called Service Tech who said the long-short code indicates a more serious problem. Then called AQUOS Advantage again. They tried to get me into the service menu -- the unit would actually power on for 2-3 seconds, then power off with the flashing chevron. Since we couldn't get into the service menu, they said they couldn't do any more over the phone, and they were referring the case to a "manager" who would contact me in 2-4 business delays. I'm not sure what "manager" means, and I'm not happy about another delay, but there doesn't seem much I can do about it.
post #1539 of 2660
Hi Spit,
At this point, I think they're gonna just replace the set with another and need to get a case manager involved to make that happen. remain calm and cool when interacting with them, but be firm that you need to get a working set, preferable not refurbished, new current model, with equivalent feature set. I mention the later as sometimes they'll offer other models when stock is difficult to find.

Keep us informed,
jeff
post #1540 of 2660
Anyone having issue with the apps like Hulu Plus? Its have sound and somtime have picture. I'm on the latest software and model LC-70LE847U
post #1541 of 2660
Quote:
Originally Posted by muzzy23 View Post

Question - Are you guys getting the warranties exchanged directly from Sharp, or through a retail vendor (BB, Costco, etc)???

I purchased an extended warranty for an additional 3 years on top of the original 15 months from Sharp. Great deal from Sharp cheaper then the one from sams club.
post #1542 of 2660
Thread Starter 
Quote:
Originally Posted by greeno View Post

Hi Spit,
At this point, I think they're gonna just replace the set with another and need to get a case manager involved to make that happen. remain calm and cool when interacting with them, but be firm that you need to get a working set, preferable not refurbished, new current model, with equivalent feature set. I mention the later as sometimes they'll offer other models when stock is difficult to find.
Keep us informed,
jeff
That's the BEST way to handle Sharp as they do have a really good warranty service & Sharp will replace a set with a similar one or even a better display if it looks as if the customer is gonna be delayed in getting a replacement smile.gif
post #1543 of 2660
Quote:
Originally Posted by jfost01 View Post

I purchased an extended warranty for an additional 3 years on top of the original 15 months from Sharp. Great deal from Sharp cheaper then the one from sams club.

I just bought an extended 3 year from Sharp as well. Seemed like a pretty good deal.
post #1544 of 2660
Quote:
Originally Posted by Skerlnik View Post

I just bought an extended 3 year from Sharp as well. Seemed like a pretty good deal.


What did you guys pay for that 3 years ext warranty from Sharp? I paid $99 at Costco.

Thanks
post #1545 of 2660
Quote:
Originally Posted by Spit View Post

Saga continues. Service Tech installed new power supply board on Saturday. Everything checked out. After Service Tech left, I watched for about twenty minutes, and power went off again. This time, however, chevron is flashing a code of long-short. Called Service Tech who said the long-short code indicates a more serious problem. Then called AQUOS Advantage again. They tried to get me into the service menu -- the unit would actually power on for 2-3 seconds, then power off with the flashing chevron. Since we couldn't get into the service menu, they said they couldn't do any more over the phone, and they were referring the case to a "manager" who would contact me in 2-4 business delays. I'm not sure what "manager" means, and I'm not happy about another delay, but there doesn't seem much I can do about it.

Sorry to hear about your problems with this unit. I do hope that Sharp has a satisfactory resolution for you. All the best.

regards,

chapper
post #1546 of 2660
Quote:
Originally Posted by Chapper View Post

What did you guys pay for that 3 years ext warranty from Sharp? I paid $99 at Costco.
Thanks

I paid $116.86 for my 3 year warranty from Sharp. It is based on the price paid for the tv.
post #1547 of 2660
Two questions:

I didn't buy a warranty when I purchased thru HH Gregg ($399)but I've been reading your posts and saw other options but no prices. Could you post some prices you paid as I'm wondering and may check if I can still purchase from Sharp as I've only had my set for less than 30 days. Any suggestions?

Second, since my 70/847 is in a relatively small 13x12 room it's sound output (for me) may not need an amp and additional speakers like my other sets. I did note this set does have a small sub built in but obviously not like I would like to have. Can any of you tech guys think of a relatively easy and CLEAN way to wire just a small subwoofer into the set. I'd like to use just a powered sub and not use a separate amp if possibe. Even a wireless if possible. Don't need a lot probably 50 watts would be sufficient. I'd be hesitant to open up the set and use the current subs circuit so I'm probably stuck with the current audio oudio outlets. I don't want to do a full sound system and amp here just an ampless self powered sub. Help. Thanks

Also, again thanks to all who post all these helpful tip, suggestions and problems they have encountered.
post #1548 of 2660
Here is the link to Sharp's extended warranty site. I think you still have plenty of time to purchase a warranty from Sharp.



https://sharp.yourserviceplan.com/presentationlayer/Home.aspx
post #1549 of 2660
Quote:
Originally Posted by FrankVP View Post

Here is the link to Sharp's extended warranty site. I think you still have plenty of time to purchase a warranty from Sharp.
https://sharp.yourserviceplan.com/presentationlayer/Home.aspx

Dang it. I paid $191 for the 3 year, after they called and offered it to me. Looks like I could have got it for $179.99 from that link. Obviously it looks like the Costco deal is the best!
post #1550 of 2660
Thread Starter 
Quote:
Originally Posted by Skerlnik View Post

Dang it. I paid $191 for the 3 year, after they called and offered it to me. Looks like I could have got it for $179.99 from that link. Obviously it looks like the Costco deal is the best!
I wouldn't say Costco is the best , as cheapest yes best no .
the Sharp plan has the best service aspect as Sharp will replace a bad display very quickly , where as SquareTrade will make you jump thru allot of hoops before they actually cut you a check & then it's at fair market value after what the service calls total up to be . Where Sharp will replace the display with another of equal or better value , deliver setup & remove the defective display .
Sharp has replaced displays just by sending photos of a defective panel ,days later Sharp has delivered a new display . Costco/SquareTrade is never gonna do that .
as for the lower priced Sharp service plan. It depends on what you paid retail for your actual panel it's a set price that is the replacement value of your actual paid price . If you got a deal on the display & paid less than the other guy then your warranty price will be lower .
But as in any service plan , You have to decide what is best for you .
Edited by Fastslappy - 10/30/12 at 12:23pm
post #1551 of 2660
with the squaretrade warranty bought through costco, you're not dealing with costco for warranty issues. I've not had to use mine on my display (knocking on wood), but did use it for a flakey home button on an iphone 4. From the time of the initial report until I received a replacement iphone 4, it was 3 days. filed the report via email on Saturday night, got a reply sunday a.m. and had a new phone first thing Tuesday. I think that's pretty good.

I'm not sure about square trade replacing at 'fair market' price. I think they go by what you paid. you'll have an issue is they pay out for a repair or two. they keep track what they've paid out and for say a third repair, may just cash you out for the difference between the price you paid and the cost of the two repairs (approximately). so if it fails, you want to be cashed out full price the first time, not incrementally.
post #1552 of 2660
Thread Starter 
Quote:
Originally Posted by greeno View Post

with the squaretrade warranty bought through costco, you're not dealing with costco for warranty issues. I've not had to use mine on my display (knocking on wood), but did use it for a flakey home button on an iphone 4. From the time of the initial report until I received a replacement iphone 4, it was 3 days. filed the report via email on Saturday night, got a reply sunday a.m. and had a new phone first thing Tuesday. I think that's pretty good.
I'm not sure about square trade replacing at 'fair market' price. I think they go by what you paid. you'll have an issue is they pay out for a repair or two. they keep track what they've paid out and for say a third repair, may just cash you out for the difference between the price you paid and the cost of the two repairs (approximately). so if it fails, you want to be cashed out full price the first time, not incrementally.
Not meaning to argue . but a defective Iphone 4 is apples to oranges different that a Large HD display , IIRC there really is not any repairing of a Iphone that can be done ,once they go bad ,it's only a replacement not a repair issue . with a Large HD Display there is 2 service calls ( as pointed out Sharp can do a replacement with just email of photos),1st roll-out being the trouble shooting visit looking for the issue to fix & then to order needed parts . The 2nd roll-out would be the swap of bad parts for good parts. There might even be more as SquareTrade is not necessarily going to send a Sharp authorized & trained tech out on the service call as they have standing contracts with local techs .All of these service calls come off your price one paid for the display . If then they pay you out you still have a defective display in your house that must be removed , disposed of (some local towns & metro areas actually charge for disposal as LCD's & Plasma's are considered Hazardous Waste ) & then you have to go buy another display .
All of this is gonna take time , time off work to meet the service calls , time to remove the old display , time to replace with new equipment .
Yeah SquareTrade is cheaper but there is a very high service level that Sharp offers & it's well worth the cost [ I M H O ] Vs the SquareTrade service level . Again this all depends on what a person is comfortable with . I myself value that with Sharp the time that I'd be out of a working display & the ease of how Sharp would handle a replacement is well worth the added costs involved .
For some people taking extra days off work to be available for the multiple service calls would cost more than the differences in the costs between the Sharp & SquareTrade service contracts .
As for the SquareTrade fair market value issue is that when you on the back end of the service contract that will rear up as SquareTrade will say that you had "X" year's of use . I have had friends not get a reasonable settlement outta them years into their service plan ,where as I seen Sharp replace a 3 year old display with a brand new current model, delivered & set-up in home .
But as I've said you get what you pay for .
I am just pointing the differences between the 2 difference service contracts & letting people be informed on the differences .
I am not trying to influence anyone toward either
If I myself bought a new Iphone 5 I'd buy the SquareTrade contract with the loss/damage rider in a heartbeat , but not on a new Sharp wink.gif

as always all the above is . . . . . . I M H O . . . . smile.gif
Edited by Fastslappy - 10/30/12 at 1:21pm
post #1553 of 2660
Quote:
Originally Posted by Fastslappy View Post

I wouldn't say Costco is the best , as cheapest yes best no .
the Sharp plan has the best service aspect as Sharp will replace a bad display very quickly , where as SquareTrade will make you jump thru allot of hoops before they actually cut you a check & then it's at fair market value after what the service calls total up to be . Where Sharp will replace the display with another of equal or better value , deliver setup & remove the defective display .
Sharp has replaced displays just by sending photos of a defective panel ,days later Sharp has delivered a new display . Costco/SquareTrade is never gonna do that .
as for the lower priced Sharp service plan. It depends on what you paid retail for your actual panel it's a set price that is the replacement value of your actual paid price . If you got a deal on the display & paid less than the other guy then your warranty price will be lower .
But as in any service plan , You have to decide what is best for you .

I guess I can't complain. Turns out the $191 is the same as the Sharp website's $179 after tax anyway... I had forgotten people pay tax sometimes cool.gif

In the end, it's a small expense to cover this beast of a TV.
post #1554 of 2660
Quote:
Originally Posted by Fastslappy View Post

I wouldn't say Costco is the best , as cheapest yes best no .
the Sharp plan has the best service aspect as Sharp will replace a bad display very quickly , where as SquareTrade will make you jump thru allot of hoops before they actually cut you a check & then it's at fair market value after what the service calls total up to be . Where Sharp will replace the display with another of equal or better value , deliver setup & remove the defective display .
Sharp has replaced displays just by sending photos of a defective panel ,days later Sharp has delivered a new display . Costco/SquareTrade is never gonna do that .
as for the lower priced Sharp service plan. It depends on what you paid retail for your actual panel it's a set price that is the replacement value of your actual paid price . If you got a deal on the display & paid less than the other guy then your warranty price will be lower .
But as in any service plan , You have to decide what is best for you .

Actually, if you purchased this warranty from Squaretrade... for 4 additional years, the cost is $300.00 plus taxes. They will cover the unit for a total of 5 years and it begins right after the Manufacturers warranty.

At Costco, I paid $99.00 and I am covered for full 5 years. To date, Costco do not have a problem with this company and it is the most highly recommended with several awards etc. I feel quite confident that I will have no problem with them.

Look at this Forum and judge for yourself how many members are having issues with Sharp's Warranty and all the hassle they have encountered dealing with Sharp. Whatever it is, we make our own choice and I think the Square Trade is the best one for me. Hopefully, I will not have to use any kind of warranty, but its good to know that I have it if needed.

regards,

chapper:)
post #1555 of 2660
I hope I never need to use the extended warranty that I purchased from Sharp, but I feel pretty good knowing that with my extended warranty and extra 3 months Sharp gave me when I registered my set that I am covered until December of 2016. I only paid $116.86 because I did get a deal on the set when I purchased it.
post #1556 of 2660
and FastSlappy, not to argue, but I read the fine print and spoke to squaretrade directly. there is no fair market mark down on my unit. if the display fails just prior to the end of the warranty period in 5 years, i'll get a check for my purchase price.
I'll also say that once you get past year one, especially year 3 and on, the number of field replacement parts decreases dramatically, i.e. they don't have stock of board A. These are not GM cars where there's stock seemingly forever. So again, you'll just get a check. I stand by my comment that they cap the pay out over time to be the initial cost. there are posts that corroborate this on these forums.

You're right though there's a big inconvenience factor dealing with service calls. But frankly there's that pain whether it's sharp or squaretrade or some other vendor.

I almost forgot, squaretrade really isn't a warranty per say. it's more like insurance. you wreck your 1984 nissan stanza, and they total it. the difference is instead of getting market value for the stanza, which is what your auto insurer will do, you'll get what you paid for it. no other insurance company will do that. why do you think the policy rates are determined by the device type (plasma, led, audio, phone) and how much you paid for it.

from the squaretrade site, http://www.squaretrade.com/our-coverage :
"For replacement payments: You are covered up to the maximum value you paid for the item. Once we pay out that amount, your Care Plan is considered fulfilled. If you would like coverage on your new item, you need to purchase a new warranty for it.

For Repairs: The Care Plan is good for multiple repairs, up to the maximum value of your item. Once the cost of repairs meets the full purchase price of the item, your Care Plan is considered fulfilled."

See, once they payout what you paid, the coverage is over. that's why if it fails, you want it dead, so that you get a check for what you paid. there is no language about "fair market" value.
post #1557 of 2660
Actually, in regards to squaretrade, I believe they will not pay out "more" than what you paid for the set...and that's for the entire life of the contract.
Sooooooo, let's say you have a couple of parts replaced and they cost "X" amount, and later you have to have a replacement tv, they would subtract X from the amount you
paid and you would get the remainder. Still a good deal as far as I'm concerned, when you consider your usage for however many years.
post #1558 of 2660
Quote:
Originally Posted by greeno View Post

Hi Steve S,
I don't think that's correct. I ahve an optical connect to the display and get DD back from the display when watching netflix via ethernet. I had to set the optical output to pass digital bitstream on the set.
So to the OP, if you set the digital output to be bitstream you'll get the original audio stream. this also assumes you connected via hdmi from source to the display.
Best,
jeff

Thanks for the quick response Jeff!
post #1559 of 2660
that's what I think I said several times above and what the clip from their site says. you don't want to have a couple of small repairs, since once they pay out what you paid originally, then your contract is "fullfilled". it's insurance, not a warranty. I agree a good deal.
post #1560 of 2660
New firmware available today, per Sharps site it adds the following

This firmware adds Pandora and Accedo applications.
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