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Official Sharp AQUOS LC-60LE847U & LC-70LE847U Owners Thread - Page 74

post #2191 of 2660
I have found that Sharp's first line answer is always "that's within specs" unless the panel has a crack in it. It's only when you get to the "management level" that a replacement set will be authorized.

The last time I had Sharp replace a set, I put together a picture mosiac of all the Sharps I could find showing how the set I wanted replaced was not consistent with the other Sharps. That was hard to argue with but it still took two levels before the replacement was authorized.

But, I also realized that if I had more quickly called the B&M place I purchased the set from, they would have replaced it without the hassle of dealing with the Sharp first line CS people. So, I'll remember that when we get our next Sharp (and I'm sure it will be a Sharp).
post #2192 of 2660
Quote:
Originally Posted by KTM300EXC View Post

I will try the paint roller only when I am doing waging war with Sharp...

I'm still in the very initial stages of trying to get an answer and hopefully replacement, I don't take "No" lightly nor do I take kindly to someone telling me "It's within Spec" when it's clearly not. I liken this to buying a car, or any very expensive item only to find out it performs as a sub par, less than advertised level. I would not stand for a car manufacturer telling me well it's got close to the Horsepower we advertised so its within spec, even if it's down 20HP.....Nope, "let me talk to "Your" boss" will be a continued and often uttered response from me.

Just sent a picture of my Sales Receipt, should here something by Wed., I'll report back with an update soon.

Thanks for the support and knowledge this site and this post has given me....I do wonder how many people have been successful at getting replacements from Sharp?

I had a 640 and an 847 replaced by Sharp. No issues.
post #2193 of 2660
Where can I find the update logs for the latest updates? Received an update request and did the update but not sure what was done?
post #2194 of 2660
Quote:
Originally Posted by alk3997 View Post

The last time I had Sharp replace a set, I put together a picture mosiac of all the Sharps I could find showing how the set I wanted replaced was not consistent with the other Sharps. That was hard to argue with but it still took two levels before the replacement was authorized

Thank You for that....I'll be sure to remember that when talking with CSR's or Higher Ups.
post #2195 of 2660
They still haven't approved it?
post #2196 of 2660
Quote:
Originally Posted by ginpo View Post

Where can I find the update logs for the latest updates? Received an update request and did the update but not sure what was done?


http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx?downloadtype=Firmware&category=HomeEntertainmentLCDTVs&model=LC-60LE847U&



This firmware improves the performance of RS-232 polling commands. This firmware also adds Facebook, Twitter, Pandora, Flickr, Picasa, Rhapsody as well as several new games to the Smart Central Apps.

This firmware also contains all previous fixes and enhancements.

Version: 409U1302231

Date: 3/12/13
post #2197 of 2660
Thank you very much e30cabrio!!
post #2198 of 2660
I had forgotten to send pic of sales reciept so I am sure that slowed things up...I was tyold if I don't hear from them by Wed. to call, I will give them to Thurs afternoon and then call....
post #2199 of 2660
Quote:
Originally Posted by DeadEd View Post

OK, Superbowl is coming and I had to get it perfect.

Johnfull and everyone, here are some thoughts and some questions and my settings.

1) First a question. Johnfull, when you adjusted the 10 point color temp settings, how did you do it? I mean, there are *SO* many settings (30 in all) and tens of thousands of combinations, I don't really know where to start on this. Also, I don't know what each of the 'Points" in the 10 point calibration mean.

2) Another question, when you switch to 3d do you redo all the settings? My TV does not have a separate setting for 3d, or if it does I don't know where it is.

3) Next, an observation. You can have the 10 point calibration active *OR* you can use the color temp (high/low) but not both. Once you switch over to the 10 point it turns the other one off. So if you are using the 10 point it does not matter what you set the color temp to.

4) Another observation, I don't see much difference between the motion enhancement 120 high/low/off. I chose low as it makes scrolling text look better.

Johnfull, I put your settings into my TV and then tweaked them a bit. I'm posting here in the LC-70LE847U Owners Thread because the other thread is for the ....845U and I have an ...847.
Johnfull's settings from his other thread are in black and my best settings are in blue...

Here goes...

2D:

AV Mode: (STANDARD)

OPC: (ON) I like this off, I don't like it changing the whole screen brightness on it's own.

Backlight: (-4) -2

Contrast: (+29) +26
Brightness: (+1) +3
Color: (0) 0
Tint: (0) 0
Sharpness: (+10) +4, I see too much artifact with it any higher than 4

CMS Hue: (I like your settings here. These are mine and the difference is minimal to my eye)
R: (0) -1
Y: (0) -3
G: (0) -1
C: (0) -6
B: (0) +2
M: (0) +4

CMS Saturation:
R: (-4) -6
Y: (-5) +3
G: (0) -12
C: (0) -17
B: (0) -13
M: (-8) -4

CMS Value:
R: (-8) -3
Y: (-5) +2
G: (-14) +7
C: (0) 0
B: (0) +1
M: (-8) +1

Color Temp: (LOW) medium-low

10-Point Color Temperature: (ON) (personally I think it's better OFF and temp set to med/low. These setting are a little too blue/cyan for me)

Position 1: R(-30), G(+30), B(+30) not using
2: R(-30), G(+5), B(+27) not using
3 R(-30), G(+12), B(+30) not using
4 R(-30), G(+11), B(+30) not using
5 R(-30), G(+12), B(+23) not using
6 R(-30), G(+9), B(+25) not using
7 R(-30), G(+12), B(+30) not using
8 R(-30), G(+14, B(+21) not using
9 R(-25), G(+15), B(+19) not using
10 R(-30), G(0), B(0) not using

Motion (OFF) 120 hz low
Active Contrast (OFF) off
Gamma (O) still not sure here, either +1 or 0
Film Mode (OFF) off
DNR (OFF) low
Range of OPC: (+16 MAX) (0 MIN) doesn't matter here since I have it off
Quad pixel (I can't see a difference in any of the settings so I kept it on standard)

So there we are. I wonder what peoples' thoughts are here.

I took CGgorman's settings, and calibrated to them, and no offense to him, but they needed a lot of work. I don't know if there is variation between batches of the panels, if he's using totally different content, or there is a difference between my little 60" and the 70", but it took some work.

I whitened out the game mode settings, as they were way too yellowish on the Wii, even though they worked fine for XBOX. I have been screwing with the standard mode ever since, and I still haven't gotten it perfect. I bumped up the brightness a lot, which i know kills off detail, although I think that's helping me with Comcast's awful artifacts. However, I also had to change the color, contrast, and other settings quite a bit, and his tile towards red with the color was making the basketball court look really reddish. I like it more now, but it's hard to tell, since I'm just eyeballing it, and I'm not really touching a lot of the more advanced settings, since there are too many of them. I also turned on Auqamotion 240, which I think looks better, even though god knows what it's really doing to the signal.
Quote:
Originally Posted by TheTinRam View Post

Hello All...

I have had the LC-70LE847U for about a week now, and it has taken me that long to make it all the way through this thread. Reading it was like time travel, seeing everything that has been going on over the past year. I wanted to thank everybody that posted their settings. CGgorman, Rbaranas, Skiman24, Kgehring, Greeno, Joyfull, Shady195, Deadend you guys are rock-stars.

I have not tried all the settings posted yet, but so far I am not getting the results I thought I would get.

For example, CGgorman, in your "dark room" settings, the colors are very pale. Is that how you designed it? In your "daytime" setting the red colors are very over-saturated. The inside of people's mouths look like they are on fire.

This is the core of my problem with the calibration. Either the colors are pale, or the reds are blown up. Rbaranas' "user" settings have nice colors but still the reds are blown up.

Is anybody else having a problem with blown out Reds? People have complained about Blues in this thread, but the only mention of Reds was with the calibration technician that refused to work on a Sharp TV.

Which setting can I take down the red colors with? Is it possible to just take down the reds or will the negate some other settings?

Thanks again to everybody!

Yup. You hit the nail on the head there. I don't know why this TV is so hard to calibrate. My Parents' Sony 55" was a one-shot deal and it looks great, I'm still screwing around with this thing even though I love it.
post #2200 of 2660
I just want to throw in my two cents on my Sharp experience. I just received my second replacement television within the 1 year warranty period. I originally had an LC-70LE735U. It had some clouding in the corner and sides but I could live with it. However, exactly 20 minutes after making my final online payment the TV, I went downstairs and suddenly noticed a large yellow oval in the middle of the screen, which you can see in this screen shot of Butch and Sundance.



After playing phone tag for over a month with customer service, doing the factory reset, sending in a dozen or so useless pics of the TV that have nothing to do with the problem and having to explain my situation over and over again with every new CSR I got even though they should have all of the details on file...(sigh), they finally agreed to send me a replacement. They no longer had any LC-70LE735U's available so they were going to send me a new LC70LE847U, which was fine by me. It took about 6 weeks for them to have one in stock. When they delivered the TV (by two stoners who unboxed the TV in the middle of the street and placed it on it's edge against the truck while forcing the other TV into the new TV's smaller box) I had them just wait around until I tested that it at least turned on and generally worked. It was daylight when it was delivered so I was unable to test for clouding in the light conditions. We had just moved into a new house and I didn't turn on the TV again until two weeks later once we go settled. On the first night, I noticed incredibly obnoxious clouding issues throughout the screen that I couldn't ignore.



Additionally, the 3D on the set was terrible. Every image was ghosted no matter how you adjusted it. I assumed it was just this new model, and I'd just have to live with it.

It also had an issue where the image seemed to have Motion Enhancement on, even with all of the features (AquaMotion/Film Mode/Noise reduction) turned off. The image stuttered a lot and had the soap opera effect, for some reason this was mostly on programs on ABC.

Then one day the TV started switching into 3D mode randomly while watching 3D content. Video of this here: http://www.youtube.com/watch?v=HQwaNXVXJUc

I had had it with the TV after only a week. My Warranty only had two months left so I needed a replacement fast. Once again, I jumped through all of the hoops that Sharp Customer service required of me, every time I e-mailed them, they said someone would get back to me within 1-2 business days, but no one ever called or e-mailed back I always had to send another e-mail or call them myself. Even after everything I told them and showed them they came back saying that the TV was working within an "acceptable" range for Sharp and no replacement would be given. I sent another, more stern e-mail to them explaining how this was not acceptable by any standard. I didn't hear from them for a couple of weeks, until I received a random phone call from Sharp and they stated that they won't be able to send a replacement, but they will refund me in full if I am not satisfied with the TV. I agreed to that, thinking I'd just buy another one. I sent them my original receipt and heard nothing back. When I called to check the status, they told me that they are going to send me a replacement now. No one told me the same thing twice. But I was persistent and never took no for an answer.

The TV arrived, again in the day time, but the delivery guys were competent and helpful, but there was no way to check for clouding until the evening. I did check the 3D and it was near perfect. Next to no ghosting at all. However, that night, I did notice clouding, but it's not as bad as the previous two and I decided I'll just live with it and maybe someday I'll try the paint roler trick. But it's fine. I expected more than "fine" for $3000+ but it could be worse. Bottom line is Sharp is the only company that makes relatively affordable 70" screens and I don;t want to go down to a 65 or 60 of another brand. I could have taken the refund and bought a Panny or a Samsung, but I like the 70". The moral of the story is to keep pushing Sharp's customer service until you get what you want. Don't take no for an answer and keep pushing them, especially if you're still under warranty they have no good excuse to not give you a working TV.
post #2201 of 2660
Quote:
Originally Posted by cbtaber View Post

I just want to throw in my two cents on my Sharp experience. I just received my second replacement television within the 1 year warranty period. I originally had an LC-70LE735U. It had some clouding in the corner and sides but I could live with it. However, exactly 20 minutes after making my final online payment the TV, I went downstairs and suddenly noticed a large yellow oval in the middle of the screen, which you can see in this screen shot of Butch and Sundance.



After playing phone tag for over a month with customer service, doing the factory reset, sending in a dozen or so useless pics of the TV that have nothing to do with the problem and having to explain my situation over and over again with every new CSR I got even though they should have all of the details on file...(sigh), they finally agreed to send me a replacement. They no longer had any LC-70LE735U's available so they were going to send me a new LC70LE847U, which was fine by me. It took about 6 weeks for them to have one in stock. When they delivered the TV (by two stoners who unboxed the TV in the middle of the street and placed it on it's edge against the truck while forcing the other TV into the new TV's smaller box) I had them just wait around until I tested that it at least turned on and generally worked. It was daylight when it was delivered so I was unable to test for clouding in the light conditions. We had just moved into a new house and I didn't turn on the TV again until two weeks later once we go settled. On the first night, I noticed incredibly obnoxious clouding issues throughout the screen that I couldn't ignore.



Additionally, the 3D on the set was terrible. Every image was ghosted no matter how you adjusted it. I assumed it was just this new model, and I'd just have to live with it.

It also had an issue where the image seemed to have Motion Enhancement on, even with all of the features (AquaMotion/Film Mode/Noise reduction) turned off. The image stuttered a lot and had the soap opera effect, for some reason this was mostly on programs on ABC.

Then one day the TV started switching into 3D mode randomly while watching 3D content. Video of this here: http://www.youtube.com/watch?v=HQwaNXVXJUc

I had had it with the TV after only a week. My Warranty only had two months left so I needed a replacement fast. Once again, I jumped through all of the hoops that Sharp Customer service required of me, every time I e-mailed them, they said someone would get back to me within 1-2 business days, but no one ever called or e-mailed back I always had to send another e-mail or call them myself. Even after everything I told them and showed them they came back saying that the TV was working within an "acceptable" range for Sharp and no replacement would be given. I sent another, more stern e-mail to them explaining how this was not acceptable by any standard. I didn't hear from them for a couple of weeks, until I received a random phone call from Sharp and they stated that they won't be able to send a replacement, but they will refund me in full if I am not satisfied with the TV. I agreed to that, thinking I'd just buy another one. I sent them my original receipt and heard nothing back. When I called to check the status, they told me that they are going to send me a replacement now. No one told me the same thing twice. But I was persistent and never took no for an answer.

The TV arrived, again in the day time, but the delivery guys were competent and helpful, but there was no way to check for clouding until the evening. I did check the 3D and it was near perfect. Next to no ghosting at all. However, that night, I did notice clouding, but it's not as bad as the previous two and I decided I'll just live with it and maybe someday I'll try the paint roler trick. But it's fine. I expected more than "fine" for $3000+ but it could be worse. Bottom line is Sharp is the only company that makes relatively affordable 70" screens and I don;t want to go down to a 65 or 60 of another brand. I could have taken the refund and bought a Panny or a Samsung, but I like the 70". The moral of the story is to keep pushing Sharp's customer service until you get what you want. Don't take no for an answer and keep pushing them, especially if you're still under warranty they have no good excuse to not give you a working TV.

Thank you for the above....I am already anticipating a hassle, hopefully I am wrong about that. I will be calling them tomorrow as I was told I would here by Wed and if not then call them, I will. Without rehashing everything, the TV is unacceptable to me, unacceptable for valid reasons no repeat sharp consumer should be forced to live with. While there prices are good, and generally my past experiences with their products has been great, this flaw in my set is not within my acceptable limits/standards and thus I will argue that point til the end trying to get the results I want and deserve as a paying repeat consumer.
post #2202 of 2660
Went to Best Buy going to buy a Samsung 7100 but ended up walking out with a Sharp 60" 845. Tv looks nice. I had a problem with a judder/flicking problem with the picture. Called service and they had me restart the cable box and problem went away. What kind of view mode are you using? Stretch or Full?
post #2203 of 2660
Clouding appears on all view modes.
post #2204 of 2660
Here is a letter I just wrote up detailing everything thus far. I will send it on Mon. and do what I said within the letter, if I dont get satisfactory results. Perhaps I am over reacting at this point?

TV Model # LC60C847OU
TV SS # ********
TV purchase date: 03-4-13
Purchased at BJ’s Wholesale Warehouse 777 Washington St. Auburn Ma. 01501
3 Year Extended Sharp Warranty purchased on: 03-06-13
Sharp Aquos Advantage Customer Service # 1-877-332-7867
Case # ******

• 03-04-13: Upon unpacking and turning on TV for the 1st time I noticed significant amounts of “Clouding” in the lower right, upper middle and to a lesser extent lower left screen areas. This “Clouding” issue on this specific model has been thoroughly detailed and highlighted on numerous forums, specifically AVSforum.com as seen in the below link to a 74 page discussion with over 2200 replies. I was hoping I wouldn’t be affected by this defect, unfortunately I was.
http://www.avsforum.com/t/1397140/official-sharp-aquos-lc-60le847u-lc-70le847u-owners-thread

• 03-07-13: I called Sharp Aquos Advantage Customer Service (SAACS) and spoke with a Nicole about my brand new defective TV and the specific “Clouding” issues I was experiencing. I was quickly told to do a Factory Reset however I was not near the TV and thus couldn’t perform the Re-Set til the following day. Having gleaned a great deal of info. from the above mentioned web site and discussion I knew a Factory Re-set would not solve a “Clouding” issue. Also knowing that the next step would be for me to send pictures of the “Clouding” I asked Nicole to send me an E-mail detailing exactly how many and what type of pictures to take and where to send them. In a dis-interested and rude voice she quickly stated “No” and then remained silent? Not being sure I heard her correctly I repeated my request and got the same rude reply, “No” followed by silence? In disbelieve at this total unprofessionalism I hung up the phone realizing that trying to get this defective TV repaired/replaced was going to be hell.

• 03-07-13: I quickly called (SAACS) again due to the fact that “Nicole” failed to give me a Case#, I talked with another Customer Service Rep (CSR), explained the situation and asked him for a Email detailing exactly how many and what type of pictures to take and where to send them, much to my surprise he said “No Problem”, took down my Email address and quickly emailed me out the required information. The only reason I wanted this info. was that I knew a Factory Re-set was not going to fix my issues and thus I wanted to have all the pictures taken and an email ready to go after I obliged “Protocol” by trying the Factory Re-set the following day.

• 03-08-13: I called (SAACS) to try and perform the Factory Re-set as I was now near the TV, knowing that I had to follow “CSR Protocols”. I talked with (CSR) Steve, when I explained my case to him and stated that I was pretty sure a factory re-set would not solve a “Clouding” issue he stated there was a %30 chance that it may fix the issue. After numerous attempts at him walking me through the initial steps of trying to do a Factory Re-set I was un-successful at initiating the procedure, I’m pretty adept at following directions and know my way around A/V gear so the fact that I was unable to complete the 1st step of a Factory re-set was also concerning to me concerning in the fact that it probably indicates another issue besides the clouding. Steve instructed me to send in a detailed set of pictures to the Sharp Services and Support Group, luckily I had already taken the pictures and had the email ready to go. These pictures were sent and received by Jasa Harris on 03-08-13. I was told by Steve that it would take 1-3 Business Days for the engineers to evaluate my pictures and formulate a plan of action to correct the issues I was experiencing with my defective TV. I was told that if I didn’t hear from Sharp by 03-13-13 to call them back and inquire as to the findings.

• 03-11-13: I was contacted by a CSR stating that they needed a picture/scan of my Proof of Purchase (PoP) before they could proceed further with the evaluation of my defective new TV. This was an error on my part and I quickly sent out a picture of the PoP.

• 03-14-13: As it was past the 3 Business Days that I was instructed to wait on 03-08-13 to receive an update, I called (SAACS) again and spoke with (CSR) Craig. Craig stated to me that they were waiting for the (PoP) picture to be processed and that would take 1-2 business from the day they received it, thus no update so I terminated the call.

• 03-14-13: After thinking for a bit, and checking the times and dates of my emails sent to Sharp and there acknowledgments of receiving them I determined it had been 3 days since I emailed the (PoP) so I called back (SAACS) to ask for clarification as to the continued delays with processing all of the information/pictures that were requested, this time I spoke with (CSR) John. John seemed extremely confused trying to read my Case notes and sounded ill prepared to provide me with any meaningful or truthful information, I base this comment on the fact that I spent 5 minutes listening to him mumble to himself as he tried to read and understand the case notes. When I informed him that another (CSR) rep (Craig) told me that they were waiting the 1-2 business days to process the (PoP) yet I had sent and received conformation Sharp received the (PoP) 3 days ago he quickly put me on hold. When he came back he mentioned nothing about the (PoP) still needing to be processed, instead he told me that the Case is still being reviewed. I was initially told the review of the pictures would take 1-3 business days, and being that 03-14-13 (Today) was the 4th business day I enquired to John as to what was causing the delay? He could not answer this? I asked him exactly when I should call back. When should I expect a knowledgeable contact from Sharp regarding fixing/replacing my brand new defective TV? John stated that it was going to be another 1-2 days of review before a decision would be determined.

• I was initially told the review of my problem would take 1-3 business days, then I was told it was going to take another 1-2 business days as it was still being reviewed, factoring in weekends I am no closer or clearer on when Sharp will finally admit my TV is defective and not within “Spec”. Another 1-2 business days for review (03-18-13) will put me roughly at the 3 week mark with a defective, expensive TV.

• In closing I’d like to state that I have been a loyal Sharp TV and Electronics customer for many years (10+). I blog about the Sharp products that I own, I recommend them to friends and family (4~ 60” sets purchased by family and friends based on my recommendations) when they inquire about what to buy, and I am very active on Facebook and Internet A/V Forums, discussing A/V products and my general satisfaction with Sharp products, specifically Sharp TV’s having owned 3 of them which despite the age of those sets they are still working perfectly. However this current situation of unpacking an expensive, broken and flawed TV, coupled with a completely inept and frustrating Customer Service Dept. is seriously swaying my previous faith in Sharp products and will impact my willingness to be a continued repeat customer of Sharp Electronics.

As it stands right now I cannot in good faith recommend anyone purchasing a Sharp product, not until this current situation is resolved appropriately. Furthermore with the way (SAACS) and its lower level (CSR) Dept.’s have responded to me thus far, demonstrating some serious communication and coordination issues I have severe4 reservations that my issue will be satisfactorily resolved. Some might say that my issue with the TV is a very isolated incident, it is not as many others are currently facing the same very issues (See link provided in the beginning of this email) having to replace numerous sets before getting a set that is acceptable. In any advertisement that I have seen for Sharp Tv’s, on all the TV’s that I see on display at brick and mortar A/V stores, I have never seen any Clouding issues so I would say that my TV and it’s “Clouding” issue are not within spec, nor is it acceptable. Would Sharp really release a TV with a flaw or would they deem a flaw to be acceptable and within spec, even though it makes watching the set completely unbearable? And I am not being some elitist here either, but big greay/white blobs of light on numerous positions on the panel do not make for good movie nights or TV enjoyment.

Please respond to this email and situation as I am no closer to a resolution than I was a week ago, having to live with a very expensive, yet totally unwatchable TV for close to 3 weeks has me at my wits end. I look forward to working with you and your dept. on determining an appropriate course of action to rectify my horrible customer support experience but more importantly on rectifying and replacing my defective Tv, if this cannot be done in a timely fashion I see no reason NOT to post this entire letter on your Facebook site, as well as on every audio/visual forum on the Internet, as well as sharing my current experiences with friends and family. This is not a threat as threats are counter productive however it’s an available option to a severely dissatisfied customer.
post #2205 of 2660
Hey I have severe clouding on my set as well 70 inch 847ou i payed 3400 and im very dissapointed its about 3 months old will they replace ?
post #2206 of 2660
Few things...I got very lucky and ended up with almost no clouding. My screen is great so far.
What mode for sports? I watch hockey and the puck isn't smooth.
And if anyone purchased their tv with a visa freedom card or possibly any visa card I got a 5 year warranty for $190. I just had an issue with a 2 year old tv and got back the $1400 i spent on it.
post #2207 of 2660
Quote:
Originally Posted by srd5335 View Post

Few things...I got very lucky and ended up with almost no clouding. My screen is great so far.
What mode for sports? I watch hockey and the puck isn't smooth.
And if anyone purchased their tv with a visa freedom card or possibly any visa card I got a 5 year warranty for $190. I just had an issue with a 2 year old tv and got back the $1400 i spent on it.

Try the 120 Hz Low setting to make the puck movement smoother. It helped with mine. On any programming source, you can move your eyes very quickly side-to-side
and see a strobe effect of the LEDs cycling on and off. This is true with all LEDs. Look at new Audi tail lamps, any appliances, etc. The puck moves faster than the
persistence of your vision and the higher cycling rate on the LEDs helps somewhat. The 240 Hz settings introduce too many artifacts for my satisfaction, but try them, too...
post #2208 of 2660
I am a complete newbie to calibration. Picked up a my 845 a few weeks ago and yesterday bought the Disney WOW and tried a calibration that doesn't look too bad. I used Standard mode and reset all values. Calibration was done in a dark room My question is why are my numbers so different.

I have:

Contrast 30
Brightness 1
But my Color +8
Tint +18
Temp Low

Everything else off.

I used the blue gel to calculate color.

Is there a reason my numbers are so high. How do I get a better understanding of 10 point adjustments and would that change my color and tint values. Also in temp I don't have any values for hi lo gain.

Any help is appreciated. If it matters I am running everything through a Yamaha RV 565 connected with HDMI

Also am running this through a PS3 with settings of y/ pb/cb pr/cr

** EDIT**
Did recalibration using MOVIE mode and everything is great. Used Jonhfull settings for Standard mode. Problem was the picture was great in Blu ray but awful on my fios box. Also the Standard mode had too much pop.

Superwhite on
deep color automatic

I wonder if these setting could be skewing my numbers as I don't fully understand what they do.

Thanks
Edited by Fosterweim - 3/16/13 at 6:40am
post #2209 of 2660
Quote:
Originally Posted by KTM300EXC View Post

Here is a letter I just wrote up detailing everything thus far. I will send it on Mon. and do what I said within the letter, if I dont get satisfactory results. Perhaps I am over reacting at this point?

TV Model # LC60C847OU
TV SS # ********
TV purchase date: 03-4-13
Purchased at BJ’s Wholesale Warehouse 777 Washington St. Auburn Ma. 01501
3 Year Extended Sharp Warranty purchased on: 03-06-13
Sharp Aquos Advantage Customer Service # 1-877-332-7867
Case # ******

• 03-04-13: Upon unpacking and turning on TV for the 1st time I noticed significant amounts of “Clouding” in the lower right, upper middle and to a lesser extent lower left screen areas. This “Clouding” issue on this specific model has been thoroughly detailed and highlighted on numerous forums, specifically AVSforum.com as seen in the below link to a 74 page discussion with over 2200 replies. I was hoping I wouldn’t be affected by this defect, unfortunately I was.
http://www.avsforum.com/t/1397140/official-sharp-aquos-lc-60le847u-lc-70le847u-owners-thread

• 03-07-13: I called Sharp Aquos Advantage Customer Service (SAACS) and spoke with a Nicole about my brand new defective TV and the specific “Clouding” issues I was experiencing. I was quickly told to do a Factory Reset however I was not near the TV and thus couldn’t perform the Re-Set til the following day. Having gleaned a great deal of info. from the above mentioned web site and discussion I knew a Factory Re-set would not solve a “Clouding” issue. Also knowing that the next step would be for me to send pictures of the “Clouding” I asked Nicole to send me an E-mail detailing exactly how many and what type of pictures to take and where to send them. In a dis-interested and rude voice she quickly stated “No” and then remained silent? Not being sure I heard her correctly I repeated my request and got the same rude reply, “No” followed by silence? In disbelieve at this total unprofessionalism I hung up the phone realizing that trying to get this defective TV repaired/replaced was going to be hell.

• 03-07-13: I quickly called (SAACS) again due to the fact that “Nicole” failed to give me a Case#, I talked with another Customer Service Rep (CSR), explained the situation and asked him for a Email detailing exactly how many and what type of pictures to take and where to send them, much to my surprise he said “No Problem”, took down my Email address and quickly emailed me out the required information. The only reason I wanted this info. was that I knew a Factory Re-set was not going to fix my issues and thus I wanted to have all the pictures taken and an email ready to go after I obliged “Protocol” by trying the Factory Re-set the following day.

• 03-08-13: I called (SAACS) to try and perform the Factory Re-set as I was now near the TV, knowing that I had to follow “CSR Protocols”. I talked with (CSR) Steve, when I explained my case to him and stated that I was pretty sure a factory re-set would not solve a “Clouding” issue he stated there was a %30 chance that it may fix the issue. After numerous attempts at him walking me through the initial steps of trying to do a Factory Re-set I was un-successful at initiating the procedure, I’m pretty adept at following directions and know my way around A/V gear so the fact that I was unable to complete the 1st step of a Factory re-set was also concerning to me concerning in the fact that it probably indicates another issue besides the clouding. Steve instructed me to send in a detailed set of pictures to the Sharp Services and Support Group, luckily I had already taken the pictures and had the email ready to go. These pictures were sent and received by Jasa Harris on 03-08-13. I was told by Steve that it would take 1-3 Business Days for the engineers to evaluate my pictures and formulate a plan of action to correct the issues I was experiencing with my defective TV. I was told that if I didn’t hear from Sharp by 03-13-13 to call them back and inquire as to the findings.

• 03-11-13: I was contacted by a CSR stating that they needed a picture/scan of my Proof of Purchase (PoP) before they could proceed further with the evaluation of my defective new TV. This was an error on my part and I quickly sent out a picture of the PoP.

• 03-14-13: As it was past the 3 Business Days that I was instructed to wait on 03-08-13 to receive an update, I called (SAACS) again and spoke with (CSR) Craig. Craig stated to me that they were waiting for the (PoP) picture to be processed and that would take 1-2 business from the day they received it, thus no update so I terminated the call.

• 03-14-13: After thinking for a bit, and checking the times and dates of my emails sent to Sharp and there acknowledgments of receiving them I determined it had been 3 days since I emailed the (PoP) so I called back (SAACS) to ask for clarification as to the continued delays with processing all of the information/pictures that were requested, this time I spoke with (CSR) John. John seemed extremely confused trying to read my Case notes and sounded ill prepared to provide me with any meaningful or truthful information, I base this comment on the fact that I spent 5 minutes listening to him mumble to himself as he tried to read and understand the case notes. When I informed him that another (CSR) rep (Craig) told me that they were waiting the 1-2 business days to process the (PoP) yet I had sent and received conformation Sharp received the (PoP) 3 days ago he quickly put me on hold. When he came back he mentioned nothing about the (PoP) still needing to be processed, instead he told me that the Case is still being reviewed. I was initially told the review of the pictures would take 1-3 business days, and being that 03-14-13 (Today) was the 4th business day I enquired to John as to what was causing the delay? He could not answer this? I asked him exactly when I should call back. When should I expect a knowledgeable contact from Sharp regarding fixing/replacing my brand new defective TV? John stated that it was going to be another 1-2 days of review before a decision would be determined.

• I was initially told the review of my problem would take 1-3 business days, then I was told it was going to take another 1-2 business days as it was still being reviewed, factoring in weekends I am no closer or clearer on when Sharp will finally admit my TV is defective and not within “Spec”. Another 1-2 business days for review (03-18-13) will put me roughly at the 3 week mark with a defective, expensive TV.

• In closing I’d like to state that I have been a loyal Sharp TV and Electronics customer for many years (10+). I blog about the Sharp products that I own, I recommend them to friends and family (4~ 60” sets purchased by family and friends based on my recommendations) when they inquire about what to buy, and I am very active on Facebook and Internet A/V Forums, discussing A/V products and my general satisfaction with Sharp products, specifically Sharp TV’s having owned 3 of them which despite the age of those sets they are still working perfectly. However this current situation of unpacking an expensive, broken and flawed TV, coupled with a completely inept and frustrating Customer Service Dept. is seriously swaying my previous faith in Sharp products and will impact my willingness to be a continued repeat customer of Sharp Electronics.

As it stands right now I cannot in good faith recommend anyone purchasing a Sharp product, not until this current situation is resolved appropriately. Furthermore with the way (SAACS) and its lower level (CSR) Dept.’s have responded to me thus far, demonstrating some serious communication and coordination issues I have severe4 reservations that my issue will be satisfactorily resolved. Some might say that my issue with the TV is a very isolated incident, it is not as many others are currently facing the same very issues (See link provided in the beginning of this email) having to replace numerous sets before getting a set that is acceptable. In any advertisement that I have seen for Sharp Tv’s, on all the TV’s that I see on display at brick and mortar A/V stores, I have never seen any Clouding issues so I would say that my TV and it’s “Clouding” issue are not within spec, nor is it acceptable. Would Sharp really release a TV with a flaw or would they deem a flaw to be acceptable and within spec, even though it makes watching the set completely unbearable? And I am not being some elitist here either, but big greay/white blobs of light on numerous positions on the panel do not make for good movie nights or TV enjoyment.

Please respond to this email and situation as I am no closer to a resolution than I was a week ago, having to live with a very expensive, yet totally unwatchable TV for close to 3 weeks has me at my wits end. I look forward to working with you and your dept. on determining an appropriate course of action to rectify my horrible customer support experience but more importantly on rectifying and replacing my defective Tv, if this cannot be done in a timely fashion I see no reason NOT to post this entire letter on your Facebook site, as well as on every audio/visual forum on the Internet, as well as sharing my current experiences with friends and family. This is not a threat as threats are counter productive however it’s an available option to a severely dissatisfied customer.



This is not meant to be rude or anything, but if Sharp is giving you a hard time, why don't you just return it to BJ's, and get another one?
post #2210 of 2660
can i do that?
post #2211 of 2660
Quote:
Originally Posted by KTM300EXC View Post

can i do that?


Looking at there return policy...looks like you have 30 days, and if you still have the box, I don't see a reason of why you can't return it, for another one.

Easiest way to be sure is just call the store, and asked them.


Return Policy
We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our Return Policy below to determine if any special return conditions apply.

Most items may be returned within 30 days after the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:

Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact. If you are returning a product listed below, please check to make sure your return meets the following conditions:

•Computers must be returned within 14 days after the shipping date
•CDs, DVDs, computer software and video games must be unopened
Please note: We regret that BJ’s cannot cover the cost of shipping for product returns.

Also please note: Products having service-center-only restrictions under manufacturer’s warranty which are not operating properly must be repaired according to the procedures/repair centers specified in the User Manual, and may not be returned to BJ’s.

Non-Returnable Items:

•Perishables – including flowers, food items, etc.
•Earrings
•Opened CDs, DVDs, computer software and video games
•Mattresses, toppers, and memory foam pillows
•Personalized items
post #2212 of 2660
I called Sharp today (Of course I called as they have yet to initiate any return contact with me regarding this issue) and I was transfered to the warranty dept.

The ystated I had 2 options:

1.) I could get BJ's Email/Fax number and or put them in touch with Sharp and Sharp would initiate some type of retun authorization where I could return my defualt TV and excahnge it for the same model. This would require me doing some leg work getting each party intouch with one another and the actual transportaion of the old and replacement.


2.) I could have Sharp send me directly a replacement model yet the yare out of stock and it could be weeks, months or years before they have ones back in stock, so this option seems not the best one (And now that I think of it, kind of illegal?)

So I presented a 3rd option. I stated that this whole experience has been hell to me, and has eroded my faith in being a repeat and loyal Sharp customer, I told them a steep discount on the 70" model, shipped right from them, as a replacement for my defective 60" would settler the case and make me satisfied. the CSR stated he would have to initiate that request and would get back to me in a day. Doing some online research it looks like Amazon has the 70" model for almost $1000 more than I paid for my 60", being that I paid $17999 at BJs for mine, I wonder how much of a discount Sharp will extend to me? $500?....Ill find out soon and then make my decision?

What would you guys do? is the 70" still prone to clouding? does it have its own issues? or should I just take a gamble with another 60" from BJs and do it that way going to get it myself and all of that?

Thanks.
post #2213 of 2660
Good luck with that. I doubt they will give you much, but it never hurts to ask. It was a good idea to try.

However, the 70" clouds just as much. Ask for an 80" ! wink.gif

At least you are going down the right road and you are not having to fight for it.
post #2214 of 2660
Quote:
Originally Posted by KTM300EXC View Post

I called Sharp today (Of course I called as they have yet to initiate any return contact with me regarding this issue) and I was transfered to the warranty dept.

The ystated I had 2 options:

1.) I could get BJ's Email/Fax number and or put them in touch with Sharp and Sharp would initiate some type of retun authorization where I could return my defualt TV and excahnge it for the same model. This would require me doing some leg work getting each party intouch with one another and the actual transportaion of the old and replacement.


2.) I could have Sharp send me directly a replacement model yet the yare out of stock and it could be weeks, months or years before they have ones back in stock, so this option seems not the best one (And now that I think of it, kind of illegal?)

So I presented a 3rd option. I stated that this whole experience has been hell to me, and has eroded my faith in being a repeat and loyal Sharp customer, I told them a steep discount on the 70" model, shipped right from them, as a replacement for my defective 60" would settler the case and make me satisfied. the CSR stated he would have to initiate that request and would get back to me in a day. Doing some online research it looks like Amazon has the 70" model for almost $1000 more than I paid for my 60", being that I paid $17999 at BJs for mine, I wonder how much of a discount Sharp will extend to me? $500?....Ill find out soon and then make my decision?

What would you guys do? is the 70" still prone to clouding? does it have its own issues? or should I just take a gamble with another 60" from BJs and do it that way going to get it myself and all of that?

Thanks.

Exchange it for another one. If that one does not perform to your expectations, get your money back and buy a plasma TV. You won't have to worry about clouds, or poor off center viewing. I would have exchanged the tv as soon as I noticed a problem. And since you bought this set less than a month ago, you are still within your return window.. I've been through the exchange process with Sharp a couple of times with no drama. And it is not illegal... If you want a larger panel, at a lower price, you can buy a 70 inch Vizio and be done with it.

This LED technology for backlighting is not perfect, and it has limitations.
post #2215 of 2660
I meant illegal in the fact that they offer me an option to have them send a direct replacement yet cannot state when or worse off, IF they wll have it in stock....That should be illegal, they should have a contignecy for that....Regardless on Mon. night I will be re boxing it and bringing it back.
post #2216 of 2660
KTM300EXC: the 70" absolutely is prone to clouding. All three of the 70" Sharps I received had the issue.
post #2217 of 2660
Good to know, I think I will take this back to BJ's on Sun/Mon.....They actually don't require anything from Sharp, my mistake I put myself through a ton of stress worry, and emails without really having to. If the 2nd set is of similar or worse quality as far as clouding goes, I will try returning it for a 3rd....If that fails, then I am done...

I actually need to call Sharp and see if my extended 3 year Warranty will transfer over, I've only had the TV and Ext. warranty for 3 weeks, it should transfer over.....Hope that isn't a huge hassle to do?
post #2218 of 2660
I love an un-ex[ected surprise...

Couldn't wait for Sharp to approve a deal on 70" so I returned the Clouded 60" for a exact replacement at BJ's....No hassles though the great, un expected surprise was that in the 2+ weeks I have had the TV, the Price of the TV went down at BJ's by $100, so I gave them my defective 60" and then I grabbed the last 60" they had on the shelves, got a new receipt, and a $106.00 in my pocket...Win win.....Have to wait til night time before truly checking for clouding, but in high day light, playing the same Catwoman scene I cannot notice it.....

Fingers crossed.
post #2219 of 2660
I think the problem is Catwoman. Halle Berry is always great but that movie is so bad it can ruin your TV as well as your neighbors'.
post #2220 of 2660
Well I'm pissed to report, yup this 2nd 847OU has "Clouding"...It's in different areas and though I am still on the fence about if it's worse or better than the one I returned, I am still pissed....

So, looks like I have a few questions and options as this saga continues:

1.) My current BJ's Wholesale did not have any more 847OU's out on the floor, I need to call to see if they have another one in stock, or if not if they can get another one for me?

2.) I also need to think about just living with this issue, though even typing that makes me cringe. I am not a high end Audio/Videophile, and this problem is only seen in a completely dark room, with really dark content/black colors on screen, I see it, most others don't seem to be bothered by it, but I see it, even if I have to look hard to see it. Not sure I want to continue returing this model to never truly get a "Good" one, is getting a good one even possible?

3.) I lament the fact that I need to make Sharp aware of this, I had to call them tomorrow anyways about transferring the extended warranty, so I might as well inform them that I did return the TV the admitted needed replacing, yet I am having the same issue. I suppose I should start composing the "Pictures of Clouding" Part Duex email to Sharp and send them off to them, even though with BJ's return policy I don't need there approval...I guess it can't hurt informing them of the problem persisting, with the replacement as well. Wonder if they'll offer me anything? other than what they already have?

4.) Critics of this TVs Tech always screen get a Plasma, hell I've even had a brief conversation with "Cleveland Plasma", I hear people mentioning the VT50/60's...I will spend a gazillion hours reading the AVS threads on those models but if anyone could quickly answer me if they are truly that much better, and do they have clouding issues? Or any issues inherent to Plasma,or that brand, or model line? IS burn in a thing of the past?

5.) I'm not sure if I will need to just get a refund of the cash, lug the old Sharp back into duty and save up for the VT50/60's, if in fact they will solve my ills?

6.) At what point would most of you walk away from this model/brand....(I do like Sharp, my old 46" kicks butt)
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