Originally Posted by HTCPBuff
Yes he is dealing with Sharp directly, I can tell by the crap responces he is getting as I have delt with Sharp many, many times,,
And yes they do handle their own warranty.. Their service is out sourced to many companies.. ( see my 75 year old grandmother and her mother story from b4)
Sharp will try anything to get you to "Live with it" or "take a referb" and give you a hunk of junk..
The KEY to dealing with SHARP is to keep calling them back, and KEEP calling the back... etc etc,, don't stop and ask for next higher level in management,,they hate passing you on,, it looks bad on the rep.. Keep a record of all calls..
IF you paid with a Credit card, call the company and tell them your story,, an get them started on your side.. I paid with American Express which extend the warranty for an extra year, and insures the tv for any thing that you can think of , happening to it.,, including being stolden ( above and beyond the home owners...) BUT all CC companies want you happy and paying your bill..
They will go to bat for you,,, That being said:
I did a lot of kicking,, whinning and complaining.. But in the end I got my way,, a new 857u.. it has very very minor clouding..
(wife cant see it at all,, and I see one small spot in upper right hand corner-- I could not take a picture of it ,, it would not show up in picture,, that little..
Keep up the good fight and DON"T GIVE UP !!
I don't know if you are too stubborn to admit you are wrong, can't read or just ignorant. It is this easy; Look at page 1 of your "warranty". It is not really a "Warranty. It is a service contract which are different items under law.
You will see "Dealer" and listed is Sharp. You will see "Issued To" and your or the owners name. In the upper right hand side of the page you will see "Service Net Solutions of Florida LLC" Then read the 1st paragraph entitled "Service Contract"
It reads:This document sets forth the entire Contract between the Service Contract Administrator,
hereinafter referred to as We, Us and Our, and the Purchaser, as You and Your. No
representation, promise or condition herein shall modify these terms. Service Net
Warranty, LLC (“Service Net”) is contractually obligated to You to provide service under
this Contract where in accordance with and as allowed by state law. If this Contract
is purchased in Florida or Oklahoma, Service Net Solutions of Florida, LLC is
contractually obligated to You to provide service under this Contract.'
So please quit saying "Hello All" and then say something that is completely inaccurate.