Originally Posted by Fastslappy
you are lucky you used a Amex card as that will force the seller to work with you . Start all conversations saying you are contesting the credit card charge with Amex & want a immediate replacement now ! That should light a Fire under the Sellers A$$... save all the packing material & start taking photo's of everything box,foam,the damage to the Display , as long as you called the same day then there should not be a problem . BUT I would report to Amex now that the seller is NOT co-operating with you . get the case # as well . Email the seller a written claim of shipping damage. The more paperwork you compile the better it is ! This Is Very Important that you do all of the above . Don't let the seller tell you how to proceed & string you along . the more Pro-active you are the faster this will be taken care of .
I hear you, that is exactly what I did. I filed a claim with Amex and told the merchant that I did. They didnt like that at all. Amex told me that they reversed the charge. That sure will light a fire under their butt because I have their broken TV and they dont have the money. Within one hour of getting the box, I was ready to unpack the TV and saw the damaged. The merchant told me that I dropped it on its top. HUH? Like I can lift 80lbs flip it upside down and drop it on the top. NO WAY!!! That is total BS. They had the rear wrap on and I didnt remove it. I know that this was my fault, however, it was only an hour, so I have a case becuase I didnt wait long. Also, I asked the driver three times, the box is dent is that ok, He said all boxes get dented you cant help that and that is shipping, however, the inside foam protects the item. Well, I was dumb not to touch the foam. They were rushing me, they pulled the TV in, and left in one min flat. I could not even take the tv out of the box, so basically, I never got to inspect the entire TV. The merchant told me that they were suppose to remove it from the box, which they didnt. I could not see the bottom. I think this is a shipping issue and they need to replace this.
YOU HAVE TO READ THIS PART: I called amex up and while on the phone speaker, the merchant called me and I put him on speaker, boy was he rude, basically told me to take a flying leap and other things. that I will have eat the TV. The Amex rep typed everything in the case for 45 mins that we were on the phone. He could not beleive that he was talking to me like this. He even told me that he will send a sharp rep out to fix the TV. You cant fix this issue, plus it is compromised. He also said that he will send me the $2,00 cap, so I can put back on. The frame is bent dumb merchant, how can you fix that? He hung up on me. I am so happy that AMEX heard this. I think that I will win this case. What do you think?