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Official LG 47LM6700/55LM6700 "Passive 3D" Owners Thread - 2012 - Page 9

post #241 of 2128
Quote:
Originally Posted by MentalDistortion View Post

just set up my 6700, and i cant seem to get the colors right. my older plasma looks better when it comes to colors accuracy.

for 3d, i can tell the resolution is lower, but the crosstalk is A LOT better than my plasma with active glasses.

as far as trumotion 120hz, there is NO option to turn it on or off, and it looks like it is off. that sucks, because i like to watch nature documentary type shows with 120hz.

overall i have mixed feelings about this tv. the 3d is good, but 2d is not as good as my older plasma.

not sure if i should keep it or return it. i got it for a total of $839 after the 10% pricematch to frys electronics.

I'm on the fence too. My friend told me to keep it because LG is working on a patch to fix the 120hz issue. Hope they release soon because I have 14 days to return it.
post #242 of 2128
Quote:
Originally Posted by Tamakin View Post

I'm on the fence too. My friend told me to keep it because LG is working on a patch to fix the 120hz issue. Hope they release soon because I have 14 days to return it.

actually im not sure what to think now. it seems like the motion is smooth, just without the "soap opera" look. i tried a few more movies, and i think it looks pretty good.

i like the motion, but never cared much for the "soap opera" look.

still testing scenes. anyone know of a good movie that judders during certain scenes?
post #243 of 2128
Having problem with the TV (47LM6700) working with my Seagate 3TB Go Flex hard drive. Hard drive is formatted FAT32 but TV says folder structure damaged. Works fine on all computers. TV works fine with 500GB WD Passport.

Not sure if this is a compatibility problem or a problem due to the size of the drive. Anyone get a TB+ drive working?

Also purchased the Samsung HW-E450 Sound Bar and could not get it to work with ARC. Called Samsung and said it would only work with a Samsung TV. I know not LG related but find it funny a company uses a standard but makes it proprietary.
post #244 of 2128
fyi, i got an update today OTA to 03.20.29 or something like that...funny thing is LG cant tell me what its for, they said they would email the engineers and get back to me
post #245 of 2128
Quote:
Originally Posted by MentalDistortion View Post

actually im not sure what to think now. it seems like the motion is smooth, just without the "soap opera" look. i tried a few more movies, and i think it looks pretty good.

i like the motion, but never cared much for the "soap opera" look.

still testing scenes. anyone know of a good movie that judders during certain scenes?

I played some Portal 2 on my Xbox last night and the ghosting was pretty obvious. Not horrible or ruining the experience, but it was pretty bad.
post #246 of 2128
Quote:
Originally Posted by erikcave View Post

I played some Portal 2 on my Xbox last night and the ghosting was pretty obvious. Not horrible or ruining the experience, but it was pretty bad.

It's apparent when playing NBA 2K12 on xbox too. Hurts my eyes.
post #247 of 2128
Quote:
Originally Posted by Tamakin View Post


It's apparent when playing NBA 2K12 on xbox too. Hurts my eyes.

Did your try renaming input to pc ? Also, audio and video mode are set to game?
post #248 of 2128
Quote:
Originally Posted by hornedbronco View Post

Did your try renaming input to pc ? Also, audio and video mode are set to game?

rename input to "pc" or "game"?
post #249 of 2128
Quote:
Originally Posted by Tamakin View Post


rename input to "pc" or "game"?

To PC .... this will disable most of the post processing enhancements the tv performs
post #250 of 2128
Quote:
Originally Posted by hornedbronco View Post

To PC .... this will disable most of the post processing enhancements the tv performs

will post results on Friday when I get my new HDMI cable.. I have an old, no name HDMI cable from 6 years ago which might be contributing to the problem
post #251 of 2128
i'm a gamer so i'm concerned about the gaming experience on the TV... do you guys think this tv is great for gaming? did you experience any lag while playing fast games like COD? what issues did you have while playing?
post #252 of 2128
Quote:
Originally Posted by Meshal-USA View Post

i'm a gamer so i'm concerned about the gaming experience on the TV... do you guys think this tv is great for gaming? did you experience any lag while playing fast games like COD? what issues did you have while playing?

I cannot say for LM6700 ... but I have LM7600 and it has been great for gaming ... no lag issues for me (with the following settings though: Input renamed to PC, Audio mode: Game, Video mode:Game)

I expect LM6700 also to be the same, but I might be wrong
post #253 of 2128
Setup question on LM6700
Can I run the optical out to my receiver and have all my components use the TV as an "audio switch"?

(ie remove all the opticals from my bluray, hdtvbox, roku, etc to the receiver and just use the hdmi cable to tv to pass sound, then from tv to receiver using optical. Everytime I switch tv inputs the sound source changes. I figure this is the best way to have the TV mute the input source to play internet sounds when in the browser )
post #254 of 2128
Quote:
Originally Posted by james448 View Post

Setup question on LM6700
Can I run the optical out to my receiver and have all my components use the TV as an "audio switch"?

(ie remove all the opticals from my bluray, hdtvbox, roku, etc to the receiver and just use the hdmi cable to tv to pass sound, then from tv to receiver using optical. Everytime I switch tv inputs the sound source changes. I figure this is the best way to have the TV mute the input source to play internet sounds when in the browser )

Yes

I connect my xbox360, ps3, and laptop all to my TV by HDMI. I have 1 optical cable going from my TV to my soundbar. when you set the TV to external speaker, it passes sound received from the selected HDMI input to the optical cable
post #255 of 2128
I just recieve a email from LG on my 120Hz only displaying 60Hz. Apparently its only getting a 60Hz signal, therefor thats all it will display. So if I forked over the X-tra 200 bucks for the 240Hz, 60Hz would all I get.
I dunno.. I smell something somewhere.. My understanding of "TrueMotion" was/is something differnt. - Guess I can take my Xbox, and 3D blue ray player back to the store then

--Email from LG--
Thank you for contacting LG Electronics


Thank you for choosing LG Electronics, my name is Adam and I will be more than happy to try and assist you today.

The television in questions is a 120Hz Trumotion television. You are seeing a 60Hz icon because that is the signal you are receiving from the cable box. The television is capable of going up to 120Hz however it will not do so until a signal for 120Hz is given to it by the input source.
post #256 of 2128
Quote:
Originally Posted by lent454 View Post

I just recieve a email from LG on my 120Hz only displaying 60Hz. Apparently its only getting a 60Hz signal, therefor thats all it will display. So if I forked over the X-tra 200 bucks for the 240Hz, 60Hz would all I get.
I dunno.. I smell something somewhere.. My understanding of "TrueMotion" was/is something differnt. - Guess I can take my Xbox, and 3D blue ray player back to the store then

--Email from LG--
Thank you for contacting LG Electronics


Thank you for choosing LG Electronics, my name is Adam and I will be more than happy to try and assist you today.

The television in questions is a 120Hz Trumotion television. You are seeing a 60Hz icon because that is the signal you are receiving from the cable box. The television is capable of going up to 120Hz however it will not do so until a signal for 120Hz is given to it by the input source.

Ciao,
This is incorrect? The panel is 60hz panel and can't accept input 120hz signal?

LG are making lies with this statement.

The tv will take a 60hz source and using trumotion will make it appear like 120hz when trumotion enabled. The tv will no take a 120hz signal, all LG LCD panel are 60hz.

60hz + turmotion = Fake 120hz
60hz + trumotion + scanning backlight = Fake 240hz
etcetera
etcetera

They do other things to fake this signal but no LG LCD accepts the 120hz input. This is a lie. Email back with copy of email and ask again.
post #257 of 2128
im getting frustrated. i already opened the box, and if i return it, i have to eat the restocking fee. heres my chat log:



Miguel:

Hello Guest. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?

5:57 PM

Guest:

this is in response to the following email below:



5:57 PM

Guest:

Thank you for contacting LG Electronics. I will be glad to answer you concern. Upon checking the manual of your TV with model number 47LM4700 the only included remote control is the magic motion remote and that is the only remote that will work with the TV. Regarding the tru-motion, your TV has that feature; all of our 2012 models have the tru-motion; it’s just that as of this time our engineers are still working on it. Once a new software update is released that should take care of it, all that you have to do is to go to settings>picture menu>picture option>scroll to the bottom most (select to turn it on, off, low, medium).



5:57 PM

Guest:

when is the update coming out? i bought this tv that is supposed to have Trumotion, but it does not.



5:58 PM

Miguel:

Trumotion is automatic on these models



5:58 PM

Guest:

why is it not on?



5:58 PM

Miguel:

When the tv recognizes a higher refresh frequency it changes to match the refresh rate



5:58 PM

Guest:

compared to my cousins 7600, when he turns on trumotion, i can SEE the difference



5:59 PM

Guest:

well than that is impossible because NO BLURAY player outputs at 120hz



5:59 PM

Guest:

on my cousins 7600 he has the option to turn it on, and the effect is noticeable



5:59 PM

Miguel:

No, the BLURAY player do not output that way, but the media comes with the encoding



5:59 PM

Guest:

even my older tv, the 120hz effect is noticeable



6:00 PM

Guest:

so are you saying that vivien (the lady that sent the email) is lying?



6:00 PM

Guest:

all of our 2012 models have the tru-motion; it’s just that as of this time our engineers are still working on it. Once a new software update is released that should take care of it, all that you have to do is to go to settings>picture menu>picture option>scroll to the bottom most (select to turn it on, off, low, medium).



6:01 PM

Guest:

my older tv when the 120hz is turned on, i can SEE the effect on any source: tv, bluray, games



6:03 PM

Miguel:

Yes, and when the effect is not obtained you got a blurry picture



6:03 PM

Guest:

i get a blurry picture right now looking at my tv, the motion is NOT smooth.



6:04 PM

Guest:

do you have this tv? have you seen it in person?



6:05 PM

Guest:

if you can't help, can you send me to someone that can?



6:05 PM

Miguel:

Yes, I just tested one here on the floor, and it worked fine with the different tested media



6:06 PM

Guest:

well is my tv defective? because the motion is not smooth. my older tv with 120hz looks much smoother.



6:06 PM

Miguel:

We can send someone, but if it is not deemed as a tv issue you may have to pay for the appointment



6:06 PM

Guest:

im not paying for anything. i already paid for a brand new tv, that is supposed to have trumotion.



6:07 PM

Guest:

why would LG release this tv without the option of turning it on or off?



6:07 PM

Guest:

and why did Vivien say that "all of our 2012 models have the tru-motion; it’s just that as of this time our engineers are still working on it. Once a new software update is released that should take care of it, all that you have to do is to go to settings>picture menu>picture option>scroll to the bottom most (select to turn it on, off, low, medium)"



6:07 PM

Guest:

i feel like i am being lied to right now.



6:08 PM

Miguel:

We did it that way before, and people was complaining all the time



6:08 PM

Miguel:

The amount of complains was that big that we released some models with this technology



6:09 PM

Guest:

why did i get this email saying "all of our 2012 models have the tru-motion; it’s just that as of this time our engineers are still working on it. Once a new software update is released that should take care of it, all that you have to do is to go to settings>picture menu>picture option>scroll to the bottom most (select to turn it on, off, low, medium).



6:09 PM

Miguel:

There is no way for us to tell why someone else provides information that way



6:09 PM

Guest:

so basically youre saying that i bought a tv with trumotion, but it doesnt work, so im stuck.



6:10 PM

Miguel:

No, I am providing exact information regarding how it works



6:10 PM

Guest:

you said earlier that you tested the Tv. what did you use to test to make sure the trumotion works?



6:11 PM

Miguel:

Yes, I tried different media, and it worked



6:11 PM

Miguel:

You may want to try the same



6:11 PM

Miguel:

make sure the media you try is 120Hz



6:12 PM

Guest:

what type of media, because i've tried it all.



6:12 PM

Guest:

give me an example.



6:13 PM

Guest:

i dont understand why it depends on the media. my older tv will smooth the motion on ANY media as long as i turn on the 120hz.



6:13 PM

Miguel:

I have a movie here, Inception, it is recorded on 120Hz



6:13 PM

Miguel:

please try it



6:13 PM

Miguel:

And contact us again if that fails



6:13 PM

Guest:

ok



6:13 PM

Miguel:

Do you have any other inquiries that you would like to discus ?


This transcript was delivered to you courtesy of Velaro, Inc.
post #258 of 2128
Here is a link to another review,
http://www.pcmag.com/article2/0,2817,2402486,00.asp
They do not like it as much as last years 5600.
Jim
post #259 of 2128
Ha!

"Inception was recorded at 120hz"
Why do people buy LG year after year when thy are so bad and lie to customers year after year after year!

They talk lies and give such poor service.

Inception was filmed at 24fps and currently the only film being recorded higher than that is the hobbit at 48fps.

That's 3 sets of lies from LG in as many posts. Yet we all buy tv and make them big profit for 2011 even thou 2011 tv was failure.

The only way to change is to vote with wallet.

Return and buy new tv. These guys are becoming joke to me with lies to customers.

Inception was 24hz and to this day
post #260 of 2128
Quote:
Originally Posted by Ian Beale View Post

Ha!

"Inception was recorded at 120hz"
Why do people buy LG year after year when thy are so bad and lie to customers year after year after year!

They talk lies and give such poor service.

Inception was filmed at 24fps and currently the only film being recorded higher than that is the hobbit at 48fps.

That's 3 sets of lies from LG in as many posts. Yet we all buy tv and make them big profit for 2011 even thou 2011 tv was failure.

The only way to change is to vote with wallet.

Return and buy new tv. These guys are becoming joke to me with lies to customers.

Inception was 24hz and to this day

its hard for me because i already opened the box and will get charged a restocking fee. not only that, but i had this tv pricematched to frys and got it for a total of 839. i dont know what other passive 3d sets are in the same price range.
post #261 of 2128
That long chat by MentalDistortion is enough for me to return this thing. Koreans can't make quality products and lie about the performance of the product. I'm going back to Japanese.
post #262 of 2128
Quote:
Originally Posted by MentalDistortion View Post

its hard for me because i already opened the box and will get charged a restocking fee. not only that, but i had this tv pricematched to frys and got it for a total of 839. i dont know what other passive 3d sets are in the same price range.

Hmm
I understand predicament, but its no too sensible to keep false tv.

Save a few more $ and give the money to a real genuine manufacturer who will support consumers such as Panasonic/Philips. They do passive 3D too.

If you give mony to a good manufacturer you will be rewarded with good products and service.

If you give LG money and make them the biggest profits in the company's history (for 2011) what do they do to thank you? What? They Lie to you, sell you false tv and false spec (same as last year tv), then lie to you via email and live chat and tell you false story to make you go away, like you re a fool!

I like the new tv style from LG, its very nice, but I not like the attitude from them. Stealing and conning customers is shame! We work hard for cash to not give it away to be ripped off and conned.

Return it, wait a few weeks for new Philips and Panasonic range and get good truthful support and working tv hassle free with updates and customer support.
I would do so, you deserve better.
You work hard for money and you deserve best quality and no lies!
post #263 of 2128
Here's what one of the morons from the live chat from LG's site had to say.. first they say one thing, then they change their story:


Anabel: To access trumotion
Anabel: you need to go to home
Anabel: user guide
Guest: LM6700
Anabel: picture mode
Anabel: picture option
Guest: nothing in there. I looked already.
Anabel: you have followed this steps?
Anabel: there should be options like
Anabel: Offsmoothclearclear plusDejudderdeblur
Anabel: off, smooth, clear plus

I tell them there's no setting like that. Then she tells me to hold on. And comes back with this bull****:

Anabel: I just look into that and the tv comes with trumotion, just that you are not able to adjust it
Anabel: the 120hz is already set and on, there is no way to turn it off
Anabel: it has trumotion, it just don't have settings to change it
post #264 of 2128
Quote:
Originally Posted by jimj55 View Post

Here is a link to another review,
http://www.pcmag.com/article2/0,2817,2402486,00.asp
They do not like it as much as last years 5600.
Jim

Very interesting
post #265 of 2128
did my research on all models before they came out and found that lg did factory default the smooth motion setting in the 6700 so it cant be manually change. most people like it because they say lg set it just right.Guess you guys did not research enough before you buy. but lg still as one of the best 3d in passive and panasonic realize this and came on board you want to adjust smooth motion yourself get the lm7600
post #266 of 2128
Quote:
Originally Posted by trackmaster1 View Post

did my research on all models before they came out and found that lg did factory default the smooth motion setting in the 6700 so it cant be manually change. most people like it because they say lg set it just right.Guess you guys did not research enough before you buy. but lg still as one of the best 3d in passive and panasonic realize this and came on board you want to adjust smooth motion yourself get the lm7600

so on your set, you are seeing Trumotion on? because on my set, i do not see it. on panning scenes i still see judder.
post #267 of 2128
So am I the one that is confused? Or is the TV actually displaying 120Hz and just showing the input source as 60Hz in the pull down box?
It is a great TV, I am just getting annoyed that I could have stuck with a bigger tv for the same price..

@IAN

----- Ok So here is my WHOLE Conversation up to now------

Sorry but now I am confused.
If I went went to my orginal plan and purchased the 55LM7600 240Hz. I would still be having the same issue? And thats the case for all LCD/LEDs that boast 120/240/480Hz sets? I was under the impression that the TV takes the input of 60Hz and through its programing boosts it up to 120/240/480Hz. Other LG TVs have the option of turning it on or off to fit the viewers preference. Dont get me wrong I Like the TV but its like I pretty much wasted money on this and I could have went with a larger screen and stuck with the 60Hz.

From: Adam

I must not have explained the situation on paper as well as I did in my head but what is happening is that the cable box is sending a 1080p, 60Hz signal, because that is the highest the cable box can send, but the TV upconverts that 60Hz signal to a 120Hz signal. The reason you see the 60Hz icon on the television is because that is part of the streamed signal sent from the cable box. You do not see 120Hz icon there because the television is not the source of the signal.

Thank you for contacting LG Electronics

------Reply to Your Inquiry-------


Hi Lance,

Thank you for choosing LG Electronics, my name is Adam and I will be more than happy to try and assist you today.

No, that is not the case. As with all televisions currently manufactured in the world, they will only show content from the signal being provided. If your BluRay player is capable of sending a 120Hz signal, and does, that is what you will see on the TV. The same will be done with a cable box, game system, etc. If you have any other questions please don’t hesitate to get in contact with us either by email or calling our 24 hour a day 7 days a week customer support line at 1-800-243-0000 and we will be more than happy to assist you any way that we can.

Once again thank you for choosing LG and have a wonderful day!

Sincerely,
Adam C.
LG Electronics
l


-----------Original Customer Inquiry------------
Received Date : 04/05/2012 17:36 12
The type of inquiry : Installation & Connectivity
Product/Model No. : /55LM6700

[GCM120405061572]
So That means that the 3d LG player ( LG BP620 ) I also purchased is only going to work in 60Hz and the same goes for the Xbox console? If so, then its obvious that I wasted money on a 120Hz TV and should have went with something differnt. Glad I did not purchase the 240Hz TV then.

-PRODUCT #: 55LM6700 PURCHASE DATE: 04/01/2012-
------- attached email-------

Hi Lance,

Thank you for choosing LG Electronics, my name is Adam and I will be more than happy to try and assist you today.

The television in questions is a 120Hz Trumotion television. You are seeing a 60Hz icon because that is the signal you are receiving from the cable box. The television is capable of going up to 120Hz however it will not do so until a signal for 120Hz is given to it by the input source. If you have any other questions please don’t hesitate to get in contact with us

Once again thank you for choosing LG and have a wonderful day!

Sincerely,
Adam C.
LG Electronics


Reply Options:



Reply by Live Chat
Click here to chat live with LG Customer Service
(Weekdays, 8am-8pm CST)


Reply by email



-----------Original Customer Inquiry------------
Received Date : 04/05/2012 17:03 53
The type of inquiry : Product Operation
Product/Model No. : /55LM6700

[GCM120403059617]
I have tried to set the TV up according to the email pasted/attached below. That still does not help? It still displays 1080p 60Hz.The only thing differnt now is when I go to a console game or 3D movie, the eye care is not highlighted and will not let me turn it on off. Oh and it displays 1080p60Hz - not 1080p 120Hz. I am glad now they were out of stock of the 240Hz in the same model. I dont know what else to do? I have Looked through the owners book, used google and tried to this Email link through the LG Site. Am I doing something wrong? That its not showing 120Hz. I like the TV, I just dont like the fact that I paid money for a 120Hz thats only displaying 60Hz.
-PRODUCT #: 55LM6700 PURCHASE DATE: 04/01/2012-

-------------Attached Email Below----------


Thank you for contacting LG Electronics


Thank you for emailing LG Electronics. I apologize for any inconvenience you are experiencing on our product. I would be glad to assist you.

It is possible that the name for TruMotion feature has been changed to another name, “Eye Care”. You may check on the “Eye Care” option of your unit by following the instructions below.

1. Under the PICTURE option, scroll to EYE CARE and press ENTER
2. Using the Left/Right keys of the remote, select HI and press ENTER
3. You may press EXIT once you are finished

LG may be releasing updates for the LM series’ firmware from time to time. Please visit our website and provide for your TV’s model number on the search box to check for an update.

I hope I was able to assist you.

Thank you for choosing LG!

Sincerely,
Keith
LG Customer Service
post #268 of 2128
Here is still another review, less info but very positive.

http://www.digitaltrends.com/tv-revi...lm6700-review/

Jim
post #269 of 2128
heres the thing, the 3d is fantastic, 2d is very good. i just hate the fact that theres no option for the 120hz, because even though it is a feature i dont use much on my old tv, it should still be available because it is a feature that is part of the tv.

i paid for the tv, and all the features should be available.

has anyone messed around with the "eye care or real cinema" setting? im not sure what they do, but im not at home right now to test.
post #270 of 2128
Here is LG's response to the True Motion activation-I can not tell a difference on any of the eye care settings... Watching Gladiator /Blueray

It is possible that the name for TruMotion feature has been changed to another name, “Eye Care”. You may check on the “Eye Care” option of your unit by following the instructions below.

1. Under the PICTURE option, scroll to EYE CARE and press ENTER
2. Using the Left/Right keys of the remote, select HI and press ENTER
3. You may press EXIT once you are finished
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