Originally Posted by getbigg21
alright everyone I told you that I would follow up after LG sent techs out to try to fix my tv from shutting itself down and then booting back up. they came out and replace the power supply and also the area where the HDMI's go into. this was on tuesday and the tv was working great for tuesday and weds. now today i was watching it with my daughter and it did the same thing again. i called up LG tonight and all they would tell me to do it contact the repair service people locally and have them come back out. now i'm really frustrated and almost mad about this b/c I have already taken 2 day's off work to get this taken care of. when i asked what other options i have they told me i could call back tomorrow and talk to someone else. call back tomorrow? why should i need to do that. let me talk to a supervisor right now so we can get this done. they tell me that there are no supervisors there after 5pm. now that just blows my mind. has anyone else had poor customer service from LG? what do you think I should do?
hey thanks for the heads up. I was thinking about giving them a call but since you said they can't fix it, I might have to look for a different way
Originally Posted by jfoneill
This just happened for the third time this week to me. I have had the set for two months so no chance of return. I will be in contact with LG and post the results. I have really enjoyed this TV but am very concerned after hearing your experience.
I'm in the same boat, well kinda. I bought the tv from a local store that does not have a return policy
Just thinking out loud, for the guys that have the reboot issues, do you guys think it might be caused by overheating or something? I know some computers would shut themselves off when they're overheating, since the tv has a processor and ram and stuff maybe it's doing the same thing?
I'm not at home right now so I can't check this but I'm thinking the vents are on the back, right? And most of us would have the tv sitting very close to the wall if not directly mounted to it. And summer is just starting so I guess it's safe to assume that some of us still has the AC turned off and maybe only relying on cooling from open windows or fans? This seems like a possible way to get the tv to overheat.
I have mine sitting close to the wall and my AC is off, windows are closed and only running a ceiling fan so the temp in my living room is kinda high. Anyone else have the same setting maybe?
I'll play around with maybe setting a small fan beside the tv and see if this helps. Let us know too if anyone decides to try this as well.