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Official LG 47LM6700/55LM6700 "Passive 3D" Owners Thread - 2012 - Page 29

post #841 of 2037
6/1/12 at 1:03pm
Hi,

I am from Europe and I bought an LG 55LM660s here, which is identical to the US version of 55LM6600 - which is again identical to 55LM6700 - the only difference is that the front of the TV is not silver but black.

Trumotion was always part of the menu here, and here they also put a normal remote control in the package bundled together with the magic remote.

What I hate the most is that I feel deceived because LG advertises this TV as a slim TV measuring only 33,6 mm (1.32 inches) without the stand.

The truth is that because of the protruding speakers at the bottom - which cannot be detached ( I tried, so that I know) at all, the TV is in fact much thicker. Almost like a three genereations previous plasma.

I measured the depth of the TV and it is almost 60 mm (2.36 inches) . This is a great annoyance for me as now I cannot put it on the wall as I wanted to, because my home movie projection screen cannot be pulled down in front of the TV - as it is too far away from the wall. Had I known that the data specs were such lies I would have bought a Sony or a Samsung.

I already written a formal complaint to LG to pay me back the money, but of course they have not responded yet. So far I have been using a lot of LG products and this is the first time they let me down .
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post #842 of 2037
6/1/12 at 3:25pm
Quote:
Originally Posted by MikeHoncho101 View Post

I still don't understand why European countries got the update already but the United States is left high and dry. LG continues to disappoint me

The european versions also have more features than the US versions.. i wonder why..
I also called LG support and the rep initially said that this model does not support trumotion (haha). When I insisted that it did, he was silent for sometime then replied that a firmware update would come out in the coming week to fix this..
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post #843 of 2037
6/1/12 at 5:05pm
Reading about the bad customer experiences here makes me not want to buy LG but the passive 3D is so much better than the active which means for now LG is the main player. Anyone know when the panny passive sets are coming out - I thought they should be out already? I wonder if their passive technology is as good. I haven't been able to dig up an actual review yet
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post #844 of 2037
6/2/12 at 5:32am
Quote:
Originally Posted by sje3156 View Post

LG just sent me an email that said, "There is no plans on sending out and update for adding true motoin because the tv has it built in and it works automaticly" also they went on to say, "The true motion only works when there is a 120hz siginal going to the tv so you will need to call your cable provider and tell them you want a 120hz siginal sent" now i believe this to be true and all the other reps are lieing to us tryn to cover this up and the person i talked to this time was new or just a dumb ass and spilled the beans. I have comcast with every channel you can get including all premium and HD channels, i went through all of them one by one and none of them are 120 they are all 60hz. So in order to even have a 120hz tv with true motion i will have to call comcast and pay them more money to have a feature that is supposed to be on there all the time. Nowhere on any site and in fine print doe sit tell you that. Had i know that i would have never gottn it i traded my LW6500 for this and right now i want it back it was 10xs the tv this one will ever be, i feel so cheated and ripped off by LG. I wonder if amazon will trade me back tvs even though im a week past my return date. Maybe they will due to the fact that this tv is faulse advertisment and i could really do something about that.

What's important to know is that there are currently NO sources which are recorded at greater than 60Hz, and to my knowledge no widely available commercial displays that will even accept a 120Hz signal. BD players will output a 24Hz signal, and then a display will either show it at some integer multiple of that framerate.

LCD touts a 120Hz refresh rate because of inherent differences in LCD technology which make it more vulnerable to display-induced motion blur (as opposed to motion blur that results from slow frame-rate recordings like film). Plasma doesn't have this issue because, in simple terms, its pixels can "switch" on and off much faster than older 60Hz LCDs (CRT is even faster).

To directly answer what LG told you, you would not see a difference between using the so-called "120Hz" cable with your Comcast box vs a "60Hz" cable because the Comcast box is limited to a 60Hz output. So basically they cannot send a 120hz signal.

Fairly sure the rep that sent you the email is somewhat clueless.
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post #845 of 2037
6/2/12 at 9:51am
Still no update
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post #846 of 2037
6/2/12 at 10:06am
You hit the nail on the head bro, i email them again with this concern and a different rep said that was BS it worked all the time and there is a update coming to allow the ability to turn true motion on, off, and be able to adjust it like on last years model. Im sure glad they cleared that up cause i was about to beg amazon to refund me my money. I still think the picture quality was better on the LW5600 and 6500 models and if i had a chance to do it over i still would have just kept my 55lw6500 over getting this one. Im still waiting for someone to figure out how to get access to the tool options that are grayed out like the thx modes for this tv. Anyways thanx TravB for your answer and clarity on that...
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post #847 of 2037
6/2/12 at 11:19am
Just fyi, I purchased my 47LM6700 from Fry's (US) and made 05/2012. I have the same firmware as shown above in the video and have the same trumotion options.
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post #848 of 2037
6/2/12 at 11:32am
Quote:
Originally Posted by pack66 View Post

Just fyi, I purchased my 47LM6700 from Fry's (US) and made 05/2012. I have the same firmware as shown above in the video and have the same trumotion options.

Wow I'm getting more and more pissed at LG
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post #849 of 2037
6/2/12 at 12:51pm
Can someone back up the new firmware and upload for the rest of us???Please and thanks-(If it is possible..)
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post #850 of 2037
6/2/12 at 4:51pm
Quote:
Originally Posted by jfoneill View Post


So after rebooting 3 times in a week, last night it did it twice in 3 hours. It was too late to chat or call so I sent an email. Their response was the same as posted previously. Disconnect everything connected to the TV, unplug it and hold the power button for thirty seconds. Also to connect it to a different power source. We will see.

I never buy extended warranties but I might make an exception here.

I have now been referred to a repair service by LG. Before even coming out the repair place is ordering parts because according to them "this is very common". I have also had the TV not respond to my remote or the buttons on the side a couple of times until I continuously push the off button, not sure if this is occurring just before a reboot or what is going on. I wish I could exchange it but not possible after almost 3 months.
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post #851 of 2037
6/2/12 at 5:29pm
Quote:
Originally Posted by jfoneill View Post

I have now been referred to a repair service by LG. Before even coming out the repair place is ordering parts because according to them "this is very common". I have also had the TV not respond to my remote or the buttons on the side a couple of times until I continuously push the off button, not sure if this is occurring just before a reboot or what is going on. I wish I could exchange it but not possible after almost 3 months.

Same problems I was having. I was 2 months past the amazon return date. I finally got them to replace it.
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post #852 of 2037
6/3/12 at 3:56pm
Besides a "regular" update, is there a way to upgrade the flash player to the latest version?
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post #853 of 2037
6/4/12 at 10:50am
Quote:
Originally Posted by jfoneill View Post

I have now been referred to a repair service by LG. Before even coming out the repair place is ordering parts because according to them "this is very common". I have also had the TV not respond to my remote or the buttons on the side a couple of times until I continuously push the off button, not sure if this is occurring just before a reboot or what is going on. I wish I could exchange it but not possible after almost 3 months.

got mine scheduled for repair as well. I talked to the repair guy to confirm my schedule, he said the problem is uncommon but he said that he does have a pretty good guess as to why this happens. he said he got a couple of cases from last years model, the rebooting issue turned out to be caused by a bad or interrupted software update

come to think of it, when I first got my tv I updated it right away, and I interrupted the download process when I first ran the update...


anyways, repair guy said he's just waiting for parts and can come in a day or two. I'll keep you guys updated
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post #854 of 2037
6/4/12 at 1:34pm
LG reps really don't know what they're talking about. I sent this to them...

"This is the second time I'm writing about the Trumotion feature of the LM6700. The TVs manufactured before April DO NOT have an option to edit our trumotion settings because they aren't there in software version 03.20.31.

We need software version 03.20.93 to enable trumotion and clearly it exists because all of the new ones off the shelf come with it. PLEASE SEND ME SOFTWARE VERSION 03.20.93 so I can enable TruMotion on my new TV. I shouldn't have to go through all this for an advertised feature that my TV doesn't have but others do.

Last time I emailed about this I got this response... "The TruMotion option of the TV is set to 120 Hz, if the TV is getting a signal lower than 120 Hz TruMotion will not work."

This response was not even true. Please don't make me email about this again because I'll take this up with a higher up if need be."

and they responded with this...

"The 60 Hz that your TV is displaying is the signal that it is receiving. The 120Hz refers to the video processing done internally in the HD TV. Your TV will always process up to 120Hz automatically doubling the 60Hz signal. I am unaware of any Cable providers that send out 120Hz, they all send out 60Hz encoded signals. The Trumotion feature also runs automatically and helps eliminate some of the judder and blur of signals. The option to turn on/off and fine tune trumotion is only on our higher end models. But will soon be added to the other models by a firmware update.

Currently TruMotion is on by default. This year it is in the Picture Option menu. It is currently missing from most models, but will be added with a firmware update. Most people will prefer to have it set to off. When it is off, the CPU will double/quadruple the frames to match the panel. It will fade the duplicates in and out. So this already provides a slight smoothing effect. The update containing the Trumotion feature should be available soon, keep an eye out for new updates."
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post #855 of 2037
6/4/12 at 1:51pm
i got this today:

Thank you for contacting LG Electronics.
I will be happy to assist you today in regards to your email inquiry.
Tru motion is built into the tv it is already set.
You cannot go into the tv menu and change the settings.
We are not going to do a software update for tru motion since it is already built into the tv.
Please send me the entire model number of the 6700 tv.
As far as I can see none of our 6700 have the tru motion menu.
We do not pick up customer's tv or give you a refund.
Nor do we replace your tv for another one.
The tv was advertised as having Tru Motion and it does have that feature.
I hope my information has been helpful to you.

Best Regards,
B. Maroney
LG Customer Service
1-800-243-0000
We are open 24 hours a day, 7 days a week
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post #856 of 2037
6/4/12 at 2:02pm
Wow lies after lies!! I know for a fact that my previous TV without the trumotion option did not have it "built into the tv it is already set". It might have been built in but it definately was not set.

It's sad that they flat out lie to us about this. Almost as bad as Sony removing advertized features from their PS3, only in this case the advertized feature was never added.
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post #857 of 2037
6/4/12 at 2:32pm
Quote:
Originally Posted by xamindar View Post

Wow lies after lies!! I know for a fact that my previous TV without the trumotion option did not have it "built into the tv it is already set". It might have been built in but it definately was not set.

It's sad that they flat out lie to us about this. Almost as bad as Sony removing advertized features from their PS3, only in this case the advertized feature was never added.

is it possible for to get a video showing the TV model and then the trumotion options? i want to show the LG reps that keep saying that there is no update out. i showed them the link to your other video and they said that it was a different model.
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post #858 of 2037
6/4/12 at 6:38pm
i was just about to go and buy this tv and then i read through this thread. it seems as long as i demand to see the manufacture date and it's after april i should be ok with the truemotion settings? i hate them for movies and television but i love them for games so i can't buy a tv that doesn't have them.

am i correct in understanding that if the manufacture date is post april 2012 the option for enabling and disabling trumotion is there?
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post #859 of 2037
6/4/12 at 7:05pm
I sent my replacement back to Amazon today. I'm tired of the problems with this set and all the lies from LG. I ended up getting a Samsung low end led and it's 1000x's better picture wise. I don't have the 3d but I wasn't using it much anyways.
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post #860 of 2037
6/4/12 at 7:11pm
Quote:
Originally Posted by Robb@EPE View Post

i was just about to go and buy this tv and then i read through this thread. it seems as long as i demand to see the manufacture date and it's after april i should be ok with the truemotion settings? i hate them for movies and television but i love them for games so i can't buy a tv that doesn't have them.

am i correct in understanding that if the manufacture date is post april 2012 the option for enabling and disabling trumotion is there?

Seems to be the case yes. If you're gonna spend the money though I'm sure they will let you open it in the store and look at the settings to be sure. Just make sure the software version is above 03.20.31
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post #861 of 2037
6/4/12 at 9:24pm
Quote:
Originally Posted by MentalDistortion View Post

is it possible for to get a video showing the TV model and then the trumotion options? i want to show the LG reps that keep saying that there is no update out. i showed them the link to your other video and they said that it was a different model.

Here you go:
http://www.youtube.com/watch?v=E_BFaO4M92U
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post #862 of 2037
6/6/12 at 2:39am
Quote:
Originally Posted by xamindar View Post


Here you go:
http://www.youtube.com/watch?v=E_BFaO4M92U

thank you. i really encourage all of you that own this tv, to email/call/chat with LG and show them this video.
Edited by MentalDistortion - 6/6/12 at 6:44am
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post #863 of 2037
6/6/12 at 7:35am
MentalDistortion,I am with you on this. And big ups too AVS for getting the site back up so fast....
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post #864 of 2037
6/6/12 at 7:40am
I chatted with LG just now on this, see my transcript below:


9:10 AM Isha: Hello Visitor. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
9:10 AM Visitor: Hello
9:10 AM Isha: hi^_^
9:11 AM Visitor: I have a 55LM6700 LED TV that I purchased but I am a bit confused about the Trumotion feature
9:11 AM Isha: I would be happy to help you with that.
9:12 AM Isha: I would be happy to help you with that.
9:14 AM Isha: are we connected?
9:15 AM Visitor: yes
9:15 AM Visitor: sorry
9:15 AM Visitor: I cannot find the tru motion feature in my settings of my tv
9:15 AM Isha: ok
9:16 AM Visitor: I have read online that a new firmware was to be released by the end of May to fix this but I have not seen this update yet
9:16 AM Isha: that is correct
9:16 AM Isha: it will be under the picture menu
9:17 AM Isha: they still have not release it yet
9:17 AM Visitor: Can you tell me when the firmware will be released
9:17 AM Visitor: it looks like the newest production units have it pre installed
9:17 AM Isha: we still do not have a date for that , sorry
9:17 AM Visitor: http://www.youtube.com/watch?v=E_BFaO4M92U
9:18 AM Isha: I am not able to acces you tube, sorry
9:18 AM Isha: is blocked for us
9:20 AM Visitor: okay
9:21 AM Visitor: well, all it shows a recent unit with the firmware pre installed and the trumotion option available
9:21 AM Isha: oh ok
9:21 AM Visitor: is the setting currently on or off in my tv?
9:21 AM Isha: but is still not available yet
9:23 AM Visitor: is the setting currently on or off in my tv?
9:23 AM Isha: is on
9:25 AM Visitor: If the update is completed, then why do we have to continue to wait for this update?
9:26 AM Isha: because they are testiing it
9:27 AM Visitor: LG is shipping production units with the firmware already, wouldn't that mean it is fully tested and ready?
9:28 AM Isha: we are still not shipping those
9:28 AM Isha: not for USA
9:30 AM Visitor: The youtube that you cannot view is a person in the USA with this firmware pre installed on his TV
9:31 AM Isha: I do not think it came preloaded from manufacturer... even the TVs we have here do not have it
9:35 AM Visitor: well, that doesnt seem to be the case if you look at the video, clearly documenting the tv model number and firmware.
9:36 AM Visitor: Either way, can you please push this issue on your end to have this firmware released to the public?
9:36 AM Isha: I will be glad to send your request forward
9:37 AM Isha: I am sorry for the inconvenience this must have caused.
9:38 AM Visitor: Ok, thank you for your assistance
9:38 AM Isha: We appreciate your time and would like to thank you providing us with this valuable feedback. Should you have any further questions or concerns, please do not hesitate to contact us again. Thank you for choosing LG Electronics. We appreciate your business. Have a great day!
Edited by mikeb3408 - 6/6/12 at 8:14am
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post #865 of 2037
6/6/12 at 8:04am
Just sent them an email with the video link.. lets see..

Here is the response - same old story...

Thank you for contacting LG Electronics.

I will be happy to assist you today in regards to your email inquiry.
The tv has built in Tru Motion however you cannot change the settings.
We are projected to have a firmware to enable you to change tru motion settings by the end of June or the middle of July.
Thank you for your feedback, sir.
I hope my information has been helpful to you.

Best Regards,
B. Maroney
LG Customer Service
1-800-243-0000
Edited by gjpwiz - 6/6/12 at 4:37pm
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post #866 of 2037
6/6/12 at 11:08am
I just find it very surprising that LG corporate in Korea has not sent a memo down to LG USA offices to let CSR's know that they have acknowledged the missing Trumotion feature and if people ask about the LM6200 or LM6700 model to say that a firmware update is coming to enable that feature.

I find it very laughable and ignorant when LG CSR's have the nerve to claim that the Trumotion is turned on by default when we all know its not. Seriously like if I was a LG CSR and I saw a crap load of people complaining and reporting that the LM6200 and LM6700 models are missing the TruMotion feature, I would be investigating to see if that is true. I will have to give them a peace of my mind now that there is a video to back that up.
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post #867 of 2037
6/6/12 at 3:39pm
Ok how bout this. Do y'all think that maybe they never even put tru motion in the Tv at all and it doesn't even have the ability to do it at all and they know if we find out we can file a law suit for faults advertisement so they are going to keep lieing to us while they try to figure out what to do. I know for damn sure that tru motion is not on on my Tv. That's what I'm starting to think now cause it seems like nobody at lg has the same answer. Thats why the new tvs have it because they seen that we have figured out ours don't have it so they started putting it in the new ones and then they are telling us that the update is not ready, but how can it not be ready if its on the new ones. To me they don't know what to do and they are trying to buy time.
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post #868 of 2037
6/6/12 at 10:36pm
Quote:
Originally Posted by sje3156 View Post

Ok how bout this. Do y'all think that maybe they never even put tru motion in the Tv at all and it doesn't even have the ability to do it at all and they know if we find out we can file a law suit for faults advertisement so they are going to keep lieing to us while they try to figure out what to do. I know for damn sure that tru motion is not on on my Tv. That's what I'm starting to think now cause it seems like nobody at lg has the same answer. Thats why the new tvs have it because they seen that we have figured out ours don't have it so they started putting it in the new ones and then they are telling us that the update is not ready, but how can it not be ready if its on the new ones. To me they don't know what to do and they are trying to buy time.

Thats not true at all because we have proof from youtube videos that the LM6700 models do support Trumotion via a firmware update version 03.20.93. There have been other posters on here that have exchanged their Feb 2012 models for a later April or May 2012 models and those do include the Trumotion update.

The fact is that the firmware to enable Trumotion is out there hence the April and May 2012 models that come preloaded with 03.20.93 firmware so the question is why hasn't LG released it yet. Its not a secret anymore when we have evidence that it exists out there from users as well as LG acknowledging that it was an oversight.

The hardware between the Feb 2012 and April/May 2012 is exactly the same. The only difference is the firmware. The Trumotion feature is not a hardware dependent issue bur rather a software dependent issue.
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post #869 of 2037
6/8/12 at 9:04am
I know the april models have it thats what im talking about. Why is the new firmware in the newer ones but yet LG is saying the firmware isnt ready yet to be sent out because its still being tested. If it wasnt ready yet then it wouldnt be in the new tvs now would it? What im saying is they started building the new ones with the ability and then put a diff firmware in them to throw us off. Its clear as drinking water here we can see that the newer ones have it along with the new firmware so why havent we gottin it yet? Its because our tvs cant do it at all and they are BSing us till they figure out WTH to do. I hope im wrong but i cant think of any other reason why we cant have the firmware when we see it is ready. Plus LG has "confirmed" or told me that when we get the update it will only give us the ability to turn it off and on but doesnt the newer ones that have it already preloaded have the ability to adjust it as well like last years LW model. If this is true then that means that they are sending us a firmware that gives us a fake setting added so we think we can turn it on and off but in truth it dont do crap. When we get the update it should have the same exact ability to do what the preloaded ones do, if not then my theory is right. We will see...

Quote:
Originally Posted by ericdabbs View Post

Thats not true at all because we have proof from youtube videos that the LM6700 models do support Trumotion via a firmware update version 03.20.93. There have been other posters on here that have exchanged their Feb 2012 models for a later April or May 2012 models and those do include the Trumotion update.
The fact is that the firmware to enable Trumotion is out there hence the April and May 2012 models that come preloaded with 03.20.93 firmware so the question is why hasn't LG released it yet. Its not a secret anymore when we have evidence that it exists out there from users as well as LG acknowledging that it was an oversight.
The hardware between the Feb 2012 and April/May 2012 is exactly the same. The only difference is the firmware. The Trumotion feature is not a hardware dependent issue bur rather a software dependent issue.
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post #870 of 2037
6/8/12 at 9:42am
Quote:
Originally Posted by sje3156 View Post

I know the april models have it thats what im talking about. Why is the new firmware in the newer ones but yet LG is saying the firmware isnt ready yet to be sent out because its still being tested. If it wasnt ready yet then it wouldnt be in the new tvs now would it? What im saying is they started building the new ones with the ability and then put a diff firmware in them to throw us off. Its clear as drinking water here we can see that the newer ones have it along with the new firmware so why havent we gottin it yet? Its because our tvs cant do it at all and they are BSing us till they figure out WTH to do. I hope im wrong but i cant think of any other reason why we cant have the firmware when we see it is ready. Plus LG has "confirmed" or told me that when we get the update it will only give us the ability to turn it off and on but doesnt the newer ones that have it already preloaded have the ability to adjust it as well like last years LW model. If this is true then that means that they are sending us a firmware that gives us a fake setting added so we think we can turn it on and off but in truth it dont do crap. When we get the update it should have the same exact ability to do what the preloaded ones do, if not then my theory is right. We will see...

The Trumotion firmware update alleged in the works will ALLOW full Trumotion settings to turn Trumotion On/Of as well as the dejudder setting just like the April 2012 models and last years model. The fact is that LG has been holding off and putting the firmware onto the server which every TV uses to check for firmware updates for whatever reason I don't know. As an engineer, it doesn't make any sense that the Trumotion feature is hardware dependent and is purely a software issue to control the refresh rate. So I have no reason to believe that the hardware is different between the Feb 2012 and April 2012 models.

I think you are getting paranoid when you assume that LG will create a fake firmware update to enable a bogus Trumotion toggle On/Off feature.
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