Originally Posted by rjm-1
Oh Oh! Thanks Randy. I'm new to this forum and really don't know too much about this stuff. But I recognize your name as one of the more knowledgeable on this forum. I thought the same thing as far as being defective but after the Panasonic rep said it was the way I had it connected, well I figured I'd ask the forum members for input.
If there were any issue with the connections or an HDMI handshake issue it would affect the whole screen evenly, not just the lower half. And that scrambled colored interference pattern on the lower half looks like a board failure - it doesn't look like a handshake problem. I'm 99% positive that the board that drives the lower half of the screen is either failing or maybe the ribbon cable is just loose.
I purchased it at Best Buy with a 4 yr extended warranty. Should I call them to replace?
This could get tricky. I presume you're within the 30 day BB return window for the TV and also for the 4-yr EW so i'd return the defective TV for exchange (which should be no problem) but if you get a replacement TV make sure that EW that you bought gets applied to the replacement TV, and get it in writing. The fine print in the BB warranty states that if they have to replace the TV under the EW, the EW is considered "fulfilled" and is cancelled, screwing you out of the remaining years that you would have been covered for and you then have to buy another EW for the replacment TV.
So be sure that the STORE is replacing the TV, not their Extended Warranty department. If there's any ambiguity, return the EW for a full refund then buy a new EW for the replacement TV (and i'd consider getting a Mack EW instead of the BB EW).
With any warranty repair, you never ever want to utilize the EW while the TV is still under the one year factory warranty because if the cost to repair is too high, you use it all up too early and then it gets cancelled. Let the manufacturer handle all the repairs for the first year and leave the EW completely out of it until that factory warranty expires. And if you suffer a failure a few months after the factory warranty expires, Panasonic has been very good about covering the repairs when asked (many people here got free repairs even 3 months after the warranty expired).
If you don't want to deal with exchanging the TV, or if you're beyond the 30 day return policy window, then contact Panasonic and email them that picture and get a repair visit scheduled.
Edit - oops, i see you posted that you're returning the TV while i had my reply window open for a half hour. Just be mindful of the EW issue for the new TV.