Mitsubishi: DEFECT in 2011 DLP Sets/fix - Page 4

You should get a service call set up, asap... Might be a main-board problem. I don't notice any of those problems.

I even kept a watchful eye out for the stutter/judder issue... have watched several blu-rays and several HD TV shows since the update... no problems at all. Even though I did notice judder/stutter with my older 61" LCoS set, so its not as if I'd be oblivious to the issue.

I tried both methods but it still wouldnt update. I however have not had any issues with my tv since updating to 13.05. I guess Ill leave well enough alone. T

If the TV's date and time are not set. It will not update the firmware.

I wish that they'd update the firmware so that the TV's date/time could auto-set itself via the Internet.

Seeing that not all the DLP's have network capabilities now.... I'm thinking that date and time circuitry probably is a holdover from manual set only...
Probably once it is in every model, then the circuitry could auto set, but then you'd still have to set the hour.

I'm having the same exact issue, my 13.06 won't update I've formatted the stick 3 times now, unzipped both files onto it, nothing. TV will appear to be doing something, it will flash for about a minute and then just stop flashing. I've repeated this process about 5 times now. 13.04 to 13.05 took on the first try... messaged Mitsu, but not expecting any help
Anyone else experiencing this similar issue?

Unzip "both files"? When I go to their web site, I click on their Zip File link and that opens my Win Zip Extractor program. From there I do not Unzip anything more, I simply "Extract" both files listed to the USB thumb drive without opening or unzipping any thing more.

It was my understanding that "unzip" and "extract" are two different operations.

Heh, same thing to me Still won't update. Awaiting response from mitsu.

I think you miss understood my message. I have not had a problem. The way you wrote your first message, you worded is if you did "unzip" twice. There is no twice for unzipping, you unzip only once, that reveals two files in the Win Zip list. Then you "extract" those two files without any more unzipping. I was just trying for clarification to your wording.

I had a similar issue that you guys had with updating your firmware. Back when I was trying to update to 13.05 a few months ago or so.

I must have tried updating at least 8 or 9 times. It just kept acting like it normally does. Finally out of the blue the last time I tried it it finally updated! I didn't do anything different really. Just all of a sudden felt like updating for me.

The really funny thing is, when I tried updating a few weeks ago or so to 13.06, it worked the first time I tried!

I gotcha
Mitsu responded to my email asking me to call them so I did. Spoke to someone, they completely dismissed there being an issue with the blurry faces and white outline/glow on red fonts/backgrounds. Anyways, they had me reset the TV to default with menu 1,2,3. Did absolutely nothing. Heck, when I asked what the 13.06 firmware was intended to fix/correct, she didn't know and asked me why I was even upgrading. I went through the upgrade process with her on the phone to get the same results. Flashing LED for about 30 seconds, then light goes out and no confirmation of an upgrade.
They are sending me a usb thumbdrive w/ instructions.

just to clarify to anyone haveing issues updating the software. to update the firmware, your USB device must have 2 files on it.
1) mdea_update.txt
2) V45_13_06.utv


unplug the AC cord
insert the usb drive
plug in AC cord
wait about 3 minutes (green blinking LED)
TV powers on by itself and displays a message taht update is completed
remove usb
unplug ac cord
plug in ac cord

if you are doing the above procedure and the tv only blinks green for less than 1 minute then the tv is not reading the usb drive.

you may need to format or make sure all other files are removed.
try a standard brand usb drive like kingston.

I've tried 2 different flash drives at this point. A Patriot drive which I formatted to fat32(non-quick format) and a sandisk one which I also formatted to fat32(non-quick format). Not sure which one I used to jump from .04 to .05, but it was definitely one of those two drives. So now I wait for the super special mitsubishi drive. I was surprised that they were against me upgrading to the newest firmware, "why are you upgrading the firmware". Geez, why release a firmware upgrade if there isn't a need for one?

eboy0, have you tried this?

0) Remove any USB drives from the TV
1) Plug in an active network cable to the back of the TV
2) Verify that it can access the Internet (through the TV's menus)
3) Set the date, time and time zone on the TV
4) Power off the TV with the remote, but leave the power cord plugged in.
5) Go do something else in your life for 30-45 minutes.
6) Turn the TV back, pull up the menu, and see what firmware it's now running.

Note - the firmware updates aren't cumulative - I can't recall exactly what version my TV came with, but I had to repeat the above steps 2-3 times before it was up-to-date.

My TV doesn't have an ethernet port, update is done strictly on USB.
WD-73C11 is the model I own.

Ah. Just in case it matters for your set, have you verified that the date/time is accurate on it?

Got the mitsubishi flash drive in the mail today. Popped it in per the instructions, followed them to the letter. Same result. Flashes for about 30 seconds to a minute, then the LED goes out and doesn't do anything. Screen never comes back on.

Guess I scored a free 3gb flash drive out of it, however still can't update to 13.06

Something is really wrong, first check to make sure you have a WD-73C11 and not a WD-73C10 and so forth.

Well it's definitely WD-73C11, says so on the sticker on the back of the TV. I even gave them the serial number when I called in. Will be calling back tomorrow, question is should I wait for a 13.07 firmware or have them bring in a tech?

Didn't know if you missed my previous post, so I'll ask again - did you make sure that your tv's date/time is set before you attempt to update the firmware?

Sorry about that, completely forgot to add the quote. Yes, I set my date and time accurately, however once I go through the entire update procedure and turn the TV back on to find it still on 13.05, the date and time are reset back to 1/1/11 with 12PM. Could this be my issue, I'm not sure if these TVs have a battery to retain their settings?

The TVs do not have back up for the clock. Most other settings do not require back up as they are supposed to be non-volatil. Do you have your TV power cord plugged into a switched outlet??.

Same here on a previous firmware and I needed a service repair with a new input board. FYI when you call Mitsubishi push 8 on your phone when the prompts come up to speak with a person in USA and that has really authority to get things done.

Thank you for the info, I'll most likely be calling them tomorrow. My only concern is they don't stiff me with a refub part, the TV is only 4 months old!

Called up Mitsubishi, they "think" it's an issue in the mainboard, I explained to them about the white halo effect I'm getting, they dismissed that entirely. However I was very stern about the TV not accepting firmware updates and said it was unexceptionable. They said that they will schedule an appointment for Sunday, a company called Bobby Jones Electronics will be coming to "service" the TV. Shortly after the call, I googled the name and my stomach just sank. If they screw something up, heads will roll.

Man based on those reviews, If I were you I wouldn't let Bobby Jones Elec near my TV. Call mitsu back and refer them to that page with the bad reviews. Tell them you want another company to service your TV.

That's exactly what I did, AFTER I got a voicemail from this bobby electronics place, the guy sounded like he didn't even know what a TV was to be honest. He was pausing and hesitating as if he was reading off a script, I work in tech support and believe me, sounding like you have no idea about the product isn't very convincing to the person who requires assistance. So I called up mitsubishi and pretty much told them that, I said I'm not letting them touch my 1000$ investment as based on the reviews on BBB and the convincing voicemail, you don't take your Mercedez to a hole in the wall mechanic, do you? Mitsubhishi cancelled my appointment and I got a call from a UniqueRepair shortly after, they are rated A in BBB and actually sounded like they knew what they were talking about, and I was speaking to receptionist and she knew about the WD-73c11 model that I own! Feel much better now.

good god. those horrendous reviews go all the way back to 2005. how in the hell does a small business provide not just bad service, but negative service, for seven years, without going under? it boggles the mind.

I advocated a (long time ago as far as threads/pages)... to research the local authorized repair shops and CHOOSE the one they send you.

I had a complete idiot when I allowed Mits to choose back when I was trying to get the color bug fixed. You gotta pick your own, and as long as they're 'authorized' then it won't be a problem at all.

For the record, the cynic in me believes companies like Mits put the idiots high on their list... because they'll just do as told, unscrew whatever screw the manual tells them, and that's it. The intelligent service repair guys will speak with you, figure out problems, and arm you with the knowledge you need to get actual problems solved. And that's not something the big company really relishes, I'm sure.

Here's my cautionary tale. The Mits suggested service guy came, barely spoke english, had an older 'assistant' who spoke no english. I showed him the defect, he saw it. Ordered a new main board. Time came to put the new main board in, problem not solved. Service tech still saw the problem, yet refused to say so in his report/receipt-thing, so I had to refuse signature. Before that, he refused to update the new main board's firmware, even though the firmware version on the 'new' main board was older then the one that was originally on the set to begin with. During the process of looking at the problem after switching the main board, this service tech had such words of wisdom as "They won't fix it", 'Mitsubishi has bad record for TV -- get something else", "I'm not genius, I can't fix", etc.

That's why it's important to find your own Service company. The people I found were very courteous, willing to discuss the problem, willing to call Mits higher-ups and work out fixes, etc. Speaking the same language as me was certainly a nice perk. Night and day difference.

* I realize that you're set now --- making a point for future thread lurkers.