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HELP!!Sony Bravia not reading HDMI inputs

post #1 of 5
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My 65yr old aunt called me with an issue with her Sony Bravia KDL-46EX400 tv, she got a LG Blu-Ray. She is pretty tech savy and I trust her she hooked everything up right. I did have her double check everything while I was on the phone.

She said when she toggles the TV/Video to change the input, it is not recognizing the HDMI cable from the DVD player, it skips over the HDMI 1-4 inputs. Her HDTV cable box is using the component input because she had the same problem with that too. The Verizon tech setup that one for her.

I know with my own HDTV if the tv is not recognizing an input it skips it. Any ideas I should suggest to her?
post #2 of 5
Quote:
Originally Posted by Michael7272 View Post

My 65yr old aunt called me with an issue with her Sony Bravia KDL-46EX400 tv, she got a LG Blu-Ray. She is pretty tech savy and I trust her she hooked everything up right. I did have her double check everything while I was on the phone.

She said when she toggles the TV/Video to change the input, it is not recognizing the HDMI cable from the DVD player, it skips over the HDMI 1-4 inputs. Her HDTV cable box is using the component input because she had the same problem with that too. The Verizon tech setup that one for her.

I know with my own HDTV if the tv is not recognizing an input it skips it. Any ideas I should suggest to her?

So let me get this straight, her tv isn't recognizing any HDMI connection, regardless of what device it's connected to?

I recently had a issue with HDMI on my new Sony. Have her disconnect everything from her tv and only connect her DVD player via one HDMI connection. Under the Channels & Inputs setting on her tv, go to Manage Inputs and make sure the HDMI connections are selected to Enable "Always".

Once she connects the DVD player via HDMI, and everything else is disconnected, have her turn off her tv (w/ the DVD player still on). Then have her turn her tv back on. It should recognize the HDMI connection after turning it on again.

If her DVD player is a HDMI controlled device, it will be listed as such under Channels&Inputs>HDMI Settings>Device List. If it's listed under there (once her HDMI is recognized), she can enable Control in that menu. Also she need to have "Control for HDMI" On first, before you can enter that menu.

Check to see whether her HDMI Control setting is on or off. Also check the HDMI/DVI Audio Source setting under Sound.

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If after this, her device is still not being recognized, I would suggest a Master Rest of her Sony. With the TV on, Hold the Up arrow on the Remote, then push the Power button on the TV (while holding the Arrow up). Her tv will turn off automatically, then turn On a few seconds later.
post #3 of 5
I recently had a problem whereby my Sony TV would not recognize my Blu-ray player connected by HDMI. Turned out to be a bad HDMI cable. Replaced it and all was good.
post #4 of 5
Quote:
Originally Posted by WaldorfSalad View Post

I recently had a problem whereby my Sony TV would not recognize my Blu-ray player connected by HDMI. Turned out to be a bad HDMI cable. Replaced it and all was good.

A good thing to check, no doubt. My HDMI problem wasn't the cable, but I definitely ruled that out at the beginning.
post #5 of 5
I had this issue, and called Sony support. They had me unplug the TV for one minute, plug it back in and power it on. Surprisingly it worked.

Before I called Sony, I tried turning the TV off and on, turning the devices on and off, unplugging and repluggiing in the devices, and doing a factory reset. . .nothing worked.

So, try unplugging for 1 minute, then plug in and power on, worked for me!
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