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Samsung HW-E450 Soundbar - Page 11

post #301 of 729
Does anybody else have issues with the sound cutting out intermittently?

I have a Samsung UN50ES6500 and an HW-E450, and whenever I watch anything on Netflix or Vudu, the sound cuts out every so often. It seems to happen at random times. Content is being streamed via Smart Hub on the TV. TV and sound bar are connected via HDMI ARC.

I really like the sound bar, but since I specifically bought it to watch movies on Netflix and Vudu, I'm disappointed.
post #302 of 729
Have you tried it with the soundbar disabled? I would first point the finger at your wireless connection. A lot of variables there that can go wrong. Try listening through the TV's speakers and see if it works.
post #303 of 729
^^^
I completely agree. The issue could be coming from anywhere, including the NF & Vudu servers, the ISP, bandwidth fluctuations, etc. Since the problem is intermittent, the soundbar probably isn't the problem.
post #304 of 729
That's what I hoped...but it never happens when using the TV speakers. It also never happens when watching cable (attached to TV via HDMI). It only happens when watching streaming content from the TV using the sound bar instead of TV speakers.
post #305 of 729
Are you using a high-speed HDMI cable between TV and soundbar? You might try a different cable to see if that changes anything. And/or try using an optical cable instead of the ARC connection to see if that fixes the problem.
post #306 of 729
Hi, everyone! Just picked up an HW-E450c to add to my LG 60PA6550, DirecTV HR34 DVR, PS3, and 360, all connected via HDMI. And I'm looking for the best way to integrate the soundbar.

After unboxing it last night, I quickly hooked the HW-E450c up to my TV via optical, and that seemed to let it pull in audio from all devices connected to the TV. But I can't seem to control the soundbar volume with the DirecTV remote that I use. Is there a quick-and-easy way to make that happen? Does that require the HDMI cord that came with it?

Is there a better way to have everything connected? Thanks!
post #307 of 729
Quote:
Originally Posted by mtsmylie View Post

But I can't seem to control the soundbar volume with the DirecTV remote that I use. Is there a quick-and-easy way to make that happen? Does that require the HDMI cord that came with it?

An optical connection does not give you volume control except by using the soundbar remote. If you connect via HDMI and enable CEC on both your TV (Simplink) and the soundbar (Anynet+) you should be able to control volume, mute, etc. You'll need to use the HDMI(ARC) port on your TV so that audio out goes to the soundbar. If your TV doesn't support ARC, then you have to stay with the optical connection.
post #308 of 729
Quote:
Originally Posted by Possumgirl View Post

An optical connection does not give you volume control except by using the soundbar remote. If you connect via HDMI and enable CEC on both your TV (Simplink) and the soundbar (Anynet+) you should be able to control volume, mute, etc. You'll need to use the HDMI(ARC) port on your TV so that audio out goes to the soundbar. If your TV doesn't support ARC, then you have to stay with the optical connection.

Thanks, Possumgirl!

The manual was a little confusing about optical vs. HDMI. If I do the HDMI/CEC approach, do I keep the optical cable connected, or just the HDMI?
post #309 of 729
Quote:
Originally Posted by mtsmylie View Post

Thanks, Possumgirl!
The manual was a little confusing about optical vs. HDMI. If I do the HDMI/CEC approach, do I keep the optical cable connected, or just the HDMI?

You could keep both cables connected. I have both connected on mine, no issues at all.
post #310 of 729
Quote:
Originally Posted by mtsmylie View Post

Thanks, Possumgirl!
The manual was a little confusing about optical vs. HDMI. If I do the HDMI/CEC approach, do I keep the optical cable connected, or just the HDMI?

If you have ARC and it is working, you don't need the optical. There have been reports in this thread about ARC not working well with this soundbar unless you have a Samsung TV. Just use whatever connection(s) work best for you. smile.gif
post #311 of 729
Quote:
Originally Posted by ewright27 View Post

Does anybody else have issues with the sound cutting out intermittently?
I have a Samsung UN50ES6500 and an HW-E450, and whenever I watch anything on Netflix or Vudu, the sound cuts out every so often. It seems to happen at random times. Content is being streamed via Smart Hub on the TV. TV and sound bar are connected via HDMI ARC.
I really like the sound bar, but since I specifically bought it to watch movies on Netflix and Vudu, I'm disappointed.
post #312 of 729
I have the intermittent sound drop issue when using the Amazon and Netflix apps from my Samsung UN55ES7501 Smart Hub (typically during action sequences of movie) with either hdmi or Dig. Opt. Here's what I have done to troubleshoot:
- turned tv speakers on with 450c so sound comes from both
- sound only drops from sb, tv speakers do not lose sound
- I have a Sony BD, Sharp Aquos, and Denon AVR with 7.1 in another room; I use Amazon and Netflix to watch movies through the BD player with no issues.
- I exchanged the sb since Samsung support said it needs service, the new one had the same issue
- I spent 2 hours on the phone with Samsung last night trying to troubleshoot, they transferred me back and forth between TV and SB team at least 8 times (I stopped counting at 8), their policy would not allow them to conference in with the other team and a Supervisor was not available to discuss my frustration with that policy. They put in a request for the Supervisor to call me and was told I should hear back with in 30 minutes, it's the next day and I have not heard from them yet.
- Finally a SB rep agreed to escalate the issue to a Product Specialist and told me I should hear back with in 48 hours.

Conclusions:
- Since the Samsung TV speakers don't lose sound when the SB does, and the HT in the other room does not have issues I am confident it is not a bandwidth issue (my download speeds are 9 - 12 Mbps)
- It is not a cable issue since the issue occurs with both the hdmi and Dig Opt cables (unless both cables are bad, not likely)
- I suspect it is a firmware issue on either the SB or the TV
- I have provided Samsung very clear instructions for how to reproduce the issue, waiting for their Tier 2 (aka Product Specialist) to call me back.
- I purchased the TV and Sound Bar from Costco on 10/26, sticking with Samsung brand to prevent compatibility issues. We use Amazon a lot to stream content so will have to decide if we are going to return both the TV and SB within the 90 day window if Samsung can't resolve. Another option is to try a different SB, but comparable ones are more expensive.

ewright27, have you logged an issue with Samsung?

Thoughts anyone?
post #313 of 729
Forgot to mention that I upgraded the TV to the latest firmware ver 1025.0 via USB prior to doing any troubleshooting.
post #314 of 729
I'm on 1025 as well, but it happened before I updated the firmware too. No I haven't logged an issue yet.

From what I've read, it IS a firmware issue. Several British owners had a similar problem caused by their cable boxes/tuners/streaming players switching between 1080i and 1080p on the fly, but a UK firmware update fixed it. It happened first with the 2011 model (HW-D450?), was fixed with a firmware update, and then again with 2012 models. It was recently fixed with a TV firmware update (1029) that is available in the UK, but not here.

I'm approaching the end of my return period, so unfortunately I might have to take it back. After what I've read here, I thought if I bought a Samsung TV AND sound bar, I'd avoid all the wierd CEC/ARC bugs that can apparently happen when you mix brands.
post #315 of 729
I wouldn't let the return period expire. You could always return it and buy another like I did, it has the additional benefit of starting the return clock over. smile.gif btw may TV was on 1022 before I updated it and it was happening on 1022 as well. I was hoping that 1025 would resolve it. Good luck and let me know if you go with another SB and have better results.
post #316 of 729
this is what I got from the directv forum site. To find this site I googled HW-E450 programming directv remote. Following these directions allowed everything to work great together. I use the directv remote to control the volume & power to my system



Originally Posted by ephi379
Hello All -- I have a solution that worked for me.

As many of you are, I am anal and very particular about the way my electronics work. I require them to work nicely together no matter what happens, and am willing to find any way to make that happen. Here is my current set up and how I programmed my DTV remote to control the power ON and OFF of the HW-E450 as well as volume, along with the TV:

DIRECTV HD DVR ----> HDMI ----> Samsung UN46ES7500 (HDMI 3)
Samsung Soundbar HW-E450 ----> OPTICAL ----> Samsung TV (Opt. In)

*** I am not using HDMI ARC; I don't like this function because I don't like seeing "Sat" or "Anynet+" pop up on my TV everytime I want to change the volume, plus, I don't like using TWO remotes ***

This is how I did it:
On the remote hit: Menu -> Settings & Help -> Settings -> Remote Control
1. Reset the DTV remote.
2. Program the DTV remote for TV using "I don't know the model"
3. Program the DTV remote for AV2 using "I don't know the model"
3a. **I had to click "Try New Code" close to 10 times before the DTV remote worked! The DTV remote will control the volume of the HW-E450, as well as power off and on.... all without using ARC!.... I love this!
4. Once saved, go to "Advanced" and choose "Volume Lock"
5. Choose AV2 (Audio Samsung)
6. Hit OK
7. All Done!

I hope this works for you guys out there because it worked for me! **Note: The power off button on the DTV remote for DTV & TV will not turn off the power bar.... all you have to do is move the switch to AV2 and hit "PWR". However, when you hit "DTV & TV On", the soundbar will turn on with the TV if you have Auto Power enabled on the HW-E450.


Hope this helps!!
post #317 of 729
Quote:
Originally Posted by Cap'n Preshoot View Post

We're using ours with a 65". (65ES8000)
You do not need a sound bar that's the same dimension (width) as your TV. The whole purpose of the sound bar is to replace the chintzy-sounding, itty-bitty speakers that are built-in to the TV. Only realize that you're going to either need to use separate remotes for the TV & Sound Bar or else use something like the Harmony universal remote.
Our TV is in our family room, approx 17' x 20'. Unless you have an exceptionally large bedroom, the HW-E450 will most likely be fine.


I have the exact he same TV as you. My room is 10 'x 30' .
Distance from my sofa to the TV is 15'

How does it sound in your room with the soundbar? Right now I am at volume levels 14 or 20. I used to have a Sony Plasma from 2004 and the sound was amazing at just level 10, you could hear perfectly in a balance. The picture quality though was not as good as this.
Is your tv anchored on a wall or is just on a stand? Mine is on a stand.

I am trying to debate whether to get this soundbar. Seems the issue I worry about is multiple remote deal. I hear some people able to power on/off with their cable remote and others using multiple remotes.
I have Samsung 3D Blu Ray Player too and a Cablevision HD Box(minus DVR)
post #318 of 729
I have Cablevision and am able to use my Cablevision remote to control the volume and to turn the soundbar off. I need the soundbar remote to turn it on. I have my sources connected to an HDMI switch and outputted directly to the soundbar via HDMI. From there, the soundbar is connected to my TV via HDMI. I have Anynet on.
post #319 of 729
I'm hooking up one of these sounds bars for my parents. I had it all hooked up the correct way, or so I thought, but when I got everything powered up it showed no signal. Here is a list of what I have.

Soundbar
Samsung TV, not sure on the model, it's a 46in led lcd about a year old.
Directv box
Older Sony dvd player

Here's how I had it hooked up: HDMI from directv box to HDMI in on soundbar, then HDMI from the HDMI out on soundbar into HDMI 1 input on the tv.

Componet straight from dvd player into the tv, and optical from the dvd player into the soundbar optical in.

The dvd player works fine for both sound and picture. But when I try to watch direct tv the tv just says searching for signal. I have no clue what to do from here. I have tried switching inputs and everything else and cannot get picture or sound for the directv. I'm sure it's something easy that I'm not getting but I just can't figure it out. Thanks for the help!
post #320 of 729
Make sure that the source on the soundbar is changed to HDMI when you want to watch the DTV. Just hit the SAT SOURCE button on the soundbar remote until HDMI shows on the small LED screen. That should be it.
post #321 of 729
Ya I've made sure the soundbar is on hdmi, still no luck.
post #322 of 729
Quote:
Originally Posted by nwbearcat21 View Post

Ya I've made sure the soundbar is on hdmi, still no luck.

I was going to suggest the same thing about checking the input. Apparently that's not it. You are getting no sound? That points to either a bad HDMI input on the soundbar, or an issue with the HDMI cable. Have you tried other cables? I'm assuming the sat box works just fine when it's connected directly to the TV.
post #323 of 729
Ya I've tested it out hooking it straight up to the tv from the box and it works fine.
post #324 of 729
Thanks everyone for their info in this thread. I decided to get a cheap Harmony remote and that has done the trick.
post #325 of 729
Hey folks, I couldn't find the answer to my issue. About 20 seconds after a power it up it seems to to switch input back to d-in. I need it to to stay on HDMI after power up.
post #326 of 729
Quote:
Originally Posted by ToDesi View Post

Hey folks, I couldn't find the answer to my issue. About 20 seconds after a power it up it seems to to switch input back to d-in. I need it to to stay on HDMI after power up.

Not sure where you looked but that issue has been mentioned numerous times here. It is a known issue. What I have found that works most of the time is that I turn on my soundbar about 10 seconds after I turn on my TV. Obviously, my TV remote doesn't turn the soundbar on. If yours turns on with the TV, I don't have a fix for you.
post #327 of 729
I've posted here before with a continuing problem that I was hoping someone has found a solution to. I have a Samsung HDTV connected to a new HW-E450 Soundbar via a Digital Optical cable. Intermittently, there is a delay between the audio and video. I've tried several different settings including the use of the Audio Sync on the HW-E450 remote and nothing seems to keep it in sync for long. I called Samsung and after several suggestions the tech told me to pull the power cord out for 30 seconds and then reinstall. It seemed to work but a few days later the same problem arose. I've tried Smart Volume on and off, no advantage or disadvantage. The sound system is great, just this one annoying issue. Any suggestions?
post #328 of 729
Does this issue happen with 1 particular source or with all sources?
post #329 of 729
I never know when to expect it. Earlier I was listening to a cable music station then later when I turned the news on I noticed the delay. Right now it looks synced. Very strange!!
post #330 of 729
Quote:
Originally Posted by oldadmark View Post

I never know when to expect it. Earlier I was listening to a cable music station then later when I turned the news on I noticed the delay. Right now it looks synced. Very strange!!

Do you only have your cable box connected to the TV and then the TV connected to the soundbar? Nothing else?
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