Sirius Radio not allowing login with Yamaha RX-A1010 - Page 2

First it was the Android App and now this. One would think Yamaha engineers who do this for a living could have this fixed in a couple of hours, This will more than likely be my last Yamaha receiver.

Did you get a case #?

When I called they didn't offer me one and I didn't think to ask. I would think having an open case puts more pressure on Yamaha to come up with a solution. Lots of people with open and unresolved cases should equal even more pressure.

Mine (RX-A2010) is working right now again under the trial mode. I dare not sign out to check if it is working again. I will say that I have a RX-A720 that is working with no issues.

I was told late September that Sirius had advised Yamaha IN ADVANCE they were making changes that would create an incompatibility issue. The Yamaha tech said the only real fix was a firmware revision which was "in the works." Standing by in Indiana for this fix for my RX-A1010....

I know why Yamaha's Sirius Internet Radio is no longer working. I've been a sirius subscriber for years and have used a variety of 3rd party tools to connect to Sirius because I'm not really interested in buying a radio for each place that I want to listen to sirius streaming. It's one of the main reasons I chose the Yamana high end line of receivers so I could get Sirius without adding on an external radio. Sirius has done something to actively block out ALL 3RD PARTY internet streaming programs.

Here is a press release from Rogue Amoeba where they have basically discontinued one of their primary products because Sirius has made it clear that they no longer want 3rd party developers to provide internet streaming, even if you have a valid streaming account.

http://www.rogueamoeba.com/pulsar/

I have a feeling, although the Yamaha folks that posted earlier in the thread didn't come out and say it, but when Sirius blocked those 3rd parties they also started blocking the mechanism that Yamaha uses. It makes perfect sense because Sirius only gets $3 dollars or so for internet streaming which includes streaming to your idevice or android but if you had to add the Sirius receiver to a Yamana system you would have to pay an extra $10 - $15 a month for that device... and if you have a few Yamana receivers in your house in various spaces, you can see how that would quickly add up.

iDevices and Android are unaffected and you can still stream from a computer as long as it's done with a browser and NOT any 3rd party software.

We basically need to wait and see if Yamaha is able to get a fix in place with Sirius. I'll be really angry if this isn't resolved because I own 3 Yamaha units that allow Sirius IR and it was the deciding factor for me given the choices available in the market.

This would really suck. And would be a terrible way to alienate what few customers Sirius has left.

I'm on the phone with Yamaha right now about another issue. I'm going to ask for an update...

Edit: So, I got a case number from Shaun about the Sirius IR issue. He said Sirius isn't giving them much information about what the issue might be.

For me right now, my RX-A2010 is working under the 30 day "trial mode". I'm not about to mess with it to see if there is a resolution and stop what limited functionality I have.

It is interesting, because I have a RX-A720 in another room that I was able to sign in, no problems. Go figure
Edited by CaptainVideoJW - 11/15/12 at 3:25pm

Greetings,

CVJW's post jogged me into posting an update. I spoke to John at Yamaha tech support earlier this week to get an update on the Sirius issue. As is clear from other posts on this topic, John is a valuable resource at Yamaha and I take his word on this update. I don't think he nor Yamaha in general is blowing smoke on this.

Sirius is now working directly with certain users who are having problems. It sounds like Sirius themselves are unclear on what's causing the problem. I can't see txbone66's post being relevant to Yamaha's current issue because:

1. only a small percentage of Yamaha units are having an issue streaming Sirius
2. no current-generation Yamaha units exhibit this problem (RX-Ax020); only RX-Ax000 and RX-Ax010 units have problems with Sirius
3. Pulsar is a software-based solution; Yamaha is a licensed (read: paid $$$) hardware solution (see that Sirius logo on their website, in the manuals, on the unit faceplates? yeah, it costs money to put that there)

I am confident that Yamaha and Sirius will resolve this. That it's been an open issue for this long is certainly disappointing, but it's clearly not a simple problem to solve or it would have been solved by now.

AudiomanNJ, I don't think Yamaha is blowing smoke on this, what I was pointing out is that Sirius has shut down one of the more common conduits for accessing internet radio and limited the mechanisms that can be used to stream. My reference to Rogue Amoeba was simply to point out the timing of when many of these posts (when I search on google there is a spike of these complains in October).

I'm a software developer and know how frustrating it can be when a vendor changes it's SDK without giving you the manual on how to use it. I often explain this to people by referring to that old tv show the Greatest American Hero where the guy finds this really awesome super hero suit but loses the instructions. It's the same thing with SDKs.

I have 2 RX-A1010s and 1 RX-A710 and all 3 started having issues at the same time.

I've got some free time today and am going to get on the phone with Sirius first and then Yamaha.

Thanks

txbone66 - I see your point. I apologize for misunderstanding your post. It seemed like you were saying that Yamaha's problems were because Sirius was trying to block 3rd-party access, and I thought you considered Yamaha to be '3rd-party'. My point was that if Sirius wanted to block Yamaha, they'd probably do a much better job than to break a very small percentage of people with older-generation Yamaha devices.

It's a good point that these problem reports may have started as Sirius began to enforce restrictions on their network. As you and I are familiar with, 'fixing' things in a standard can sometimes expose 'good' code as having had a problem it shouldn't have had to start with. I imagine that Yamaha and Sirius are pursuing that angle.

From the information that Yamaha and Sirius have gathered to date, it seems to be related to some combination of the local network environment (including home-based routers & ISP characteristics), the Sirius account and something in the Yamaha firmware. It's clearly a difficult problem to shoot, but Yamaha and Sirius are definitely putting effort into it.

I've been at a number of customers' homes who've had this problem, so I'm as anxious to see it resolved as others on this topic. Luckily, the x020 units aren't experiencing the problem, and I hope they don't start to.

What irks me about this is it's not intermittent - those are the hardest problems to solve, especially in a network environment. Once someone has the problem, it happens every time they try to login to Sirius. How a network trace from that person's home doesn't show a clear reason for the failure is puzzling to me. Hasn't Sirius managed to find a user who's 1) broken and 2) capable of running a network trace and submitting it to them? Puzzling for sure.

I contacted SiriusXM technical support and opened a ticket with them. The number is 866.463.5326 They had me do a few tests by logging in with different devices and resetting my password. Once that was done they referred me to Yahama's technical support line. That number is 714-522-9105 option 5. I spoke with them and they are also aware of the issue and gave me a ticket number after trying a few tests. The tests were just to unplug the power for 15 seconds and remove the network cable on the receiver. Power it back up and got the same error message. I was given a case number and they will contact me when they have an update on how to resolve the issue.

I have the same problem with my RX-V871. I've opened cases with Siriusxm and Yamaha. According to a discussion with Ken at Yamaha tech support today, Yamaha will be pushing out a firmware update during the first week in December to cure this problem. I hope he's right.

hey guys

I got a RVX671 cause it had the built in SiriusXM Radio Streaming. I was hugely disappointed when I got it to find out that this is no longer working. I called up yamaha, they said they are working on a fix and it should be out in a couple of weeks.

Well When Monday came (today) i got a call from a yamaha Tech, with a link to a FTP site to download a new firmware along with instructions on how to install. I installed the latest firmware, and now my RVX671 is version 1.36. i'm very happy to report that Sirius XM internet Streaming with my account IS working!

Looks like you guys can get firmware's from this server for other yamaha receivers as well

ftp://216.154.248.26

User name: yecrecvr
Password: Yamaha1
Edited by djjsin - 12/4/12 at 10:19am

I've been following this thread for awhile now. Thanks for the link. Firmware upgrade from the advanced menu doesn't seem to see any new versions of firmware. How do you force a firmware update with no USB port?

Added: I have an RX-V867
Edited by trevcda - 12/3/12 at 9:34pm

That FTP link doesn't work for me. Is anyone else able to get the update?

Would it be possible to post the file somewhere for download?

Thanks.

I need the update for the RX-V871.

The RX--V871 is not listed on the FTP site. Most of the files int he FTP folder pre-date this discussion. In fact there are a lot of models in the RX-Ax10 series not listed either. I'm waiting for an update to the RX-A710

Here is the FTP folder listing of the model series sub-folders:

Index of /
Name Size Date Modified
01_om_htr-5940.pdf 2.1 MB 8/10/12 12:00:00 AM
DSP-A1000/ 9/5/12 12:00:00 AM
HTR-3065/ 9/27/12 12:00:00 AM
MCX-1000/ 8/22/12 12:00:00 AM
MCX-2000/ 9/14/12 12:00:00 AM
NeoHD500/ 11/29/11 12:00:00 AM
NeoHD700/ 11/29/11 12:00:00 AM
ns-1000/ 9/5/12 12:00:00 AM
rav edit_2000/ 11/29/11 12:00:00 AM
RX-A1000/ 11/28/12 10:58:00 AM
RX-A1010/ 6/22/12 12:00:00 AM
RX-A2000/ 3/2/12 12:00:00 AM
RX-A2010/ 11/20/12 3:14:00 PM
RX-A3000/ 7/18/12 12:00:00 AM
RX-A800/ 11/29/11 12:00:00 AM
RX-V1065/ 8/23/12 12:00:00 AM
RX-V367/ 7/20/12 12:00:00 AM
RX-V473/ 11/19/12 12:59:00 PM
RX-V671/ 11/21/12 9:46:00 AM
RX-V867/ 12/3/12 1:47:00 PM

the only thing i've tested from that ftp site was the firmware for the rvx671 which did work, and it was updated via usb.

I also have the rxv671 but it isn't working after the update to 1.36. It reports "Access Error". The account status still shows 23 days available on the trial.

yep, still waiting for a710 firmware info

RX-V867 here. The FTP site isn't working for me and my 867 doesn't see any available firmware updates. Been unable to connect to Sirius IR since Sept. Hope they make the update live soon.

Having RX-V867 firmware with no USB port. It's like having an ATM card and only $19 in your bank account!

Thank you! I have the RX-A3000, and just activated a new SiriusXM Internet account (well, bought a new Ford, got free in-car and internet together). Ran into this issue, found this thread, went to that ftp site. There's actually a directory under the RX-A3000 directory for firmware, and under that is one specifically listing the Sirius Internet Radio revision (12/3/12 date).

Installing it now..

Update:
SUCCESS!

Prior to finding this post, I was able to use the '30 day trial' login, but not my new account. Now my new account works.

Thank you again for posting this information.
Edited by USA1fan - 12/6/12 at 1:50pm

I tried installing the update as described in post #42. It installed successfully, and my RVX671 is version 1.36 However I still have the exact same problem as before. I am quite disappointed in Yamaha, since the Sirius connectivity was one of the main factors in my decision to purchase this unit.

I upgraded my RX-A3000 and Sirius IR is back up. Displaying the new firmware on the receiver shows VER 3.31
Edited by Firehawk295 - 12/9/12 at 1:45am

I don't seen any firmware updates on that FTP site for my RX-A2010 ;(

What password are you guys using to access the ftp site? I tried the one posted above and it didn't work. I called in to Yamaha support today and after sitting on hold for 50 mins was told by the tech that he had no knowledge of the issue and had not heard of the ftp site. He was forwarding my issue to level 2 support to see if they knew anything about it? Of course they are gone till Monday. Have been without Sirius since Sept. Does anyone know if there is an update on the ftp site for a RX-A2000? Thanks.

I am brand new to this forum, but started following this thread after experiencing the SiriusXM woe with my RX-V671. This was an extremely frustrating situation.

I am happy to report I was able to access the update via FTP, load to receiver, and successfully connect to SiriusXM.

THANK YOU!

There is a firmware update for RX-A2000 dated 11/30/2012 on the FTP. However, in the RX-V671 folder of the FTP, the update is specifically labelled "Sirius XM Firmware". Thus, it's less clear that the RX-A2000 update will solve the SiriusXM issue. Can't hurt to try.

PS
I am using the FTP link and login info cited in the post above.

For those having problems logging in, note the capital Y in the password.

And if youve updated your 671 and still cant log on, fry changing your username. My currently is an email address 19 characters long, including the @ and .

My password consists of 8 characters, only numbers and letters.

After the update to 1.36 i had no problems logging in the very first try.

Not sure if any of that matters, just throwing it out there.

status update: finally got Sirius to work again. I installed the update as I mentioned in post #52 but nothing different happened. I decided that if I did a complete reset of the unit it might ask me for my Sirius credentials again and maybe it would work. And that's what happened. I logged in and am now listening to Sirius thru the unit. The downside is the reset lost all my settings so I had to rerun the equalization and set up all the configurations, shortcuts, etc. that I previously had.

Thank you! Thank you! Thank you!
My RX-A2000 is working again!