Sirius Radio not allowing login with Yamaha RX-A1010 - Page 3

I posted an inquiry on Yamaha's Facebook support site yesterday regarding the 867's inability to use the current firmware update posted on the ftp site and this is the response I received.

"I've been unable to login to Sirius IR from my Yamaha RX-V867 for months. I know Yamaha is aware of the problem and have been working on a solution. I was told sometime last week that there was a firmware update available for download on an FTP site. As far as I know, the RV-867 firmware can only be updated via the network and when I follow the steps outlined in the manual, it says that I have the latest firmware installed. I also noticed that Yamaha has not published the firmware update on the RX-V867 support page. My question is, is there a viable firmware update for the RX-V867 available and what steps do I have to take to update my unit."


"The Hub - Thank you for your inquiry regarding the Yamaha RX-V867 A/V receiver. At this point there's no current updates for that model. If an update becomes available the receiver will automatically notify you via the on screen display. You will then have the option to perform the update via the network connection. ^JC"

It's weird that the Yamaha tech didn't even acknowledge the existence of a firmware update even though there is one included on the ftp site. Oh well, I guess I'll just have to wait for Yamaha to make it available for those of us who can only update via the network.

Thanks djjsin. I've had the same issue with my RXV671 for a while. Found your post, downloaded the firmware via USB, works.
Clearly Yamaha can fix the problem - wonder why they won't just issue a firmware update that can be loaded via the network so users don't have to go searching for themselves. I also wonder why the 2 techs at Yamaha that I spoke with couldn't lead me in the right direction.

I also started experiencing the login problem for Sirius Internet Radio on my RX-A1000, and the firmware updated located on the above FTP site fixed it for me. It appears Yamaha Support is aware of the problem, but I don't know why they haven't pushed this update for the network upgrade, nor do I know why their customer support reps seem to have no idea the FTP download exists for the USB patch for people having this issue with Sirius logins.

Good thing the information was posted here. Otherwise, I might have thrown in the towel and returned this receiver to Crutchfield since the ability to stream Sirius Internet Radio was one of the reasons I bought it!

Has anyone tried the firmware update with the A1010?

they posted an update for the RX-A810 today. i haven't checked if the new firmware broke anything (version went from 1.18 to 0.56?), but SiriusXM Internet Radio is fixed!

Looks like Yamaha posted the same (0.56) version for the A710 yesterday as well. However, I'm wondering if the file in the RX-A710 FTP folder can even be used as it's named RXV671-0056.bin
Same issue in the RX-A810 folder.

I'm going to hold off loading it up until I call them and they confirm the binary is the correct one to us or they change the file name. I really don't want to brick my unit.

Yamaha has confirmed that I should use the RX-V671 bin file for my RX-A710, and that the RX-V871 file is OK to use for the RX-A-810. After a little bit of research it appears that these RX-V and RX-A models are nearly identical, but the RX-A series is supposed to have a bit more refinement/slightly better features/specs and better warranty. So I'll try the update this evening.

BTW - Yamaha has an online support page call "The HUB" on Facebook and they are very responsive to questions posted there.

The firmware update did work. I first attempted to update via the network but apparently this update hasn't been fully released yet and the update failed. Update via USB worked as suggested by the installation instructions on the FTP site.

Once the update via USB was complete the unit acted strangely at first. I entered my username and password and it acted like it wouldn't accept my login, but it started playing the last channel I had listened to. It continued to show that I needed to sign in (while it was playing) and would not allow me to access any play controls or browse other SIR channels until I performed a "reset". After that everything was as it should be. FWIW the firmware version has progressed from v1.18 to v1.22 with this update


Sent from my iPhone using Tapatalk

So did you need to set up your receiver settings all over again after the reset (speaker distances, etc..) ?

Nope - the reset I needed to do was a "soft" reset - holding in the power button until the power cycled and it woke up again. All settings were retained.

thanks

Yamaha put up a newer version for RX-A3000.

RXV3067--0138.bin

I have an open case with Yanaha. I wonder why they haven't contacted me to let me know there is a firmware update?

All: I just joined to let everyone know that Yamaha has corrected the Sirius Internet Radio problem by providing a new Firmware update. I have an RX-A2000 and I needed Firmware version 3.34 which became available on 25DEC2012. I used a USB to perform the upgrade. Sirius Internet Radio is now working just fine. I'd suggest going to the Yamaha support site to check if there's a new version for your unit. the tech told me that Yamaha was first releasing the Firmware for newer units and working their way back to the older units. Good luck everyone!

The On Screen information menu didn't indicate there was an update available.

So I manually attempted a network update from the advanced setup.

I am glad to report that Sirius is now working again. For the RX-A2010, the firmware version went from 1.08 to 1.29.

Rejoice RX-V867 users!

Mine also did not auto-update (I'm not sure if it even will) but requesting a firmware update through the advanced menu did work finally and Sirius is back! It actually took me quite a few tries to get it to complete without the dreaded SYSTEM ERROR message, which sent me into a panic, as with other receivers, this means you've bricked it until you upgrade through USB. Not so with the 867. It doesn't get rid of any old firmware info until it's got a complete and verified new firmware. Just power off and try again. Whew! Not sure what the issue is with the difficulty; it could have been the receiver or it could have been the wireless bridge I'm using to get network to my audio rack. In any case, I just waited to very early in the morning where I'd hoped wireless traffic was a little less prolific and got it to happen. It is a long and slow process, especially anticipating a system error message, but it is nice to have Sirius back at home!

I initiated network update on my RX-A3000 tonight and it pulled down the final release - VER 334

I just downloaded firmware update v1.29 for the A1010 over the network, and it worked! Sirius is back, my receiver settings are all retained and life is good.

Thank you Yamaha, engineering and Tech Support!

Initiated a manual network update tonight on my 867 and it went without a hitch. I was able to login after the update and Sirius IR is once again functioning. Thanks Yamaha for following through.

network update on A710 worked yesterday. sirius is back!

Anybody else now having trouble with Rhapsody and Internet Radio? Rhapsody says I'm signed in and I even "forgot" the account on the receiver and re-signed in and still don't get any programming. Not unlike the way Sirius was prior to the firmware upgrade. Internet Radio just says "Not Available", with no option to change anything but the status of the enhancer.
Edited by trevcda - 1/12/13 at 8:10pm

I have at least 2 customers, currently experiencing this issue:
1 customer(we'll call this customer, Doc) has 1 RX-A1010 & 2 RX-V673 units. This customer is able to log into the SiriusXM on both of the 673 units with no issues. The 1010, on the other hand, is not as cooperative.

The other customer(we'll call him, J) has an RX-A1020, 2 RX-V673s & is unable to login to ANY of his units using his Streaming account info. We have verified that his Streaming acct. DOES work when login in on his PC, his Android mobile device. Ironically, when logging into SiriusXM on any of these units, using our dealer acct info, there are no issues. It accepts username & password & functions completely normally.

I Performed the v. 1.29 update this morning(on Doc's 1010) & tested his streaming acct info & it again FAILED. So, I attempted to use my dealer acct info. Surprisingly, it worked. I then tried to use J's acct. info & that to worked just fine.

So, as of right now, my dealer acct. works on ALL 6 units.

Doc's acct works on his 2 673 & not his 1010

J's work on NONE OF HIS OWN, but DOES work on Doc's 1010 (I have not tried it on the 673 units @ Doc's).

I have contacted both SiriusXM(clueless) & Yamaha. Both companies are pointing the finger at the other & accepting no ownership. SiriusXM though seems to be so uninformed about what their streaming accts. will work on, I don't know if they even know which way is up. They seem to be under the impression that Yamaha is "SOME HOW" tapping into their Internet streams, as opposed to actually having authorization to do so, when Yamaha has clearly licensed the use of the SiriusXM logo, why would they license a logo & not the product/service associated with it.

I have read through the entire thread above & all I'm really seeing is speculation about what the cause MAY be, but nothing concrete as to what we need to/can do to restore this service to our loyal & patient customers.

Not sure but I believe the issue was not originally affecting any of the (newer) nn20 series such as the A720 or A1020; only the nn10 (A710 A1010 etc) series and the lower models such as the 673. Assuming you used the menu option to remove existing account data in between tests, have you tried a soft reset after clearing the login data then entering the account info again?

Sometimes, for older accounts, entering all the account info in ALL CAPS will work.

z4mp1,

That's really bad news if you're having issues with an RX-An020 unit. As FuegoMCS said, there were never any reported problems to Yamaha with that generation. Upstate Guy's recommendation is an excellent one. You've clearly got an issue where some accounts work and some don't. Maybe Doc's been a long-time user and has an 'old' account.

As far as being clueless, even Yamaha has people who are more knowledgeable than others, but overall they're very good. I wouldn't count on getting anything useful out of SiriusXM.

It would be great to hear back if Upstate Guy's recommendation works.

V673. Same problem. Getting access error when trying to log into XM on receiver. Not a network issue. I can listen to Pandora.

The firmware update I applied to my RX-A1000 back in December worked for awhile, but now any station I try to play via Sirius Internet Radio generates and "unable to play" error. I can now login without an error; I just can't get anything play at all via Sirius Internet Radio.

This is so very frustrating. This is one of the reasons I purchased this receiver - to be able to listen to Sirius IR along with Pandora!

I've looked at the FTP site. Any word of an update for the RX-V3900?

i have the RX-V671 and have been corresponding with Yamaha support about this. They recently release firmware version 1.47 for the RX-V671 in April 2013. I updated to that version but it still did not work. Yamaha emailed me back today saying lifetime subscribers to Sirius (which is what my account is) are not able to access streaming via receiver (only through the web browser). actually email text from yamaha is below, but if this is true then it is total garbage on the part of SiriusXM! Not much i can do since they already have my lifetime money, otherwise i'd cancel.

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From: John (supportreply@yamaha.com)

What type of account to you have? Month to month, yearly, lifetime? We recently learned that lifetime subscribers do not have access to stream content on radios/receivers - only sat service and listening online through web browser.

another reply from Yamaha support

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From: John (supportreply@yamaha.com)

We have a direct contact with SiriusXM. This is the response that we got back from him...

"There is no such thing as a lifetime premier streaming subscription. Lifetime only applies to satellite. This account has “grandfathered” streaming account with it, but it’s not valid for use on anything other than the web player."

"It’s not a valid premier internet radio streaming username. The customer needs to add premium internet radio streaming to their account."

We had another customer contact us with the same issue. He also has a lifetime subscription. We gave our SiriusXM contact this customer account information and the response above is what we got.

Our contact is from the marketing side of SiriusXM.