Originally Posted by de8212
I finally got them to replace it with a newer model. I think it'a an rgn200n. I couldn't find an official thread on that model here but I may have the model # wrong.
RNG200N (Motorola NOT Cisco) is also known as Motorola DCX3501M, a 500GB "black DVR", which I believe is the newest/latest DVR model released to date by/for Comcast. Check the box in front/back/bottom for stickers to find out its info.
To let you know, these new DVRs have many reports of being buggy and unreliable. The older DCT and DCH models are actually said to be way more stable. The new DVRs are having unresolved momentary/intermittent picture and sound loss.
I'm surprised Comcast actually worked with you and you were able to get the newest/latest model. I may be interested in trying to get one in the future from my current DCT6412III.
Can you please explain how you exactly went by doing this? Did your local office just have it in stock? Did Comcast mail you it?
Also, do you pay for Comcast AnyRoom DVR service? I ask because I think these new DVRs are really only suppose to be given to AnyRoom DVR payers.