Originally Posted by DaGamePimp
I think what Darbee needs to do is figure out a way to allow end-users to update these somewhat 'beta' boxes, obviously it's possible by opening the case but with a 90 day warranty are we really concerned there (if they can do it safely then surely we can do it). It's likely there is a reason they are not allowing this feature that goes beyond the miniscule cost of adding an external usb port. I would guess it's very likely the next generation Darblet will have end-user firmware upgrades.
IIRC DR Darbee flat out stated all future products would be field updatable.
There are a lot of jumper pins on the Darbee PC board. I'm sure Darbee connects to some portion of those pins to update the unit. Coming out with a hardware update kit is certainly doable but that would have to be supported software wise as well. So there are several expenses to implement this. But I think the bigger issue is what kind of support nightmare issue does this present? Having customers open the case and attach a connector (or connectors) to the exact right spot isn't a path any company would willingly want to travel. Perhaps they could implement something at the distribution level but I don't think that's practical either.
Another option would be for them to develop a hardware upgrade path. For example, they could design a daughter card that would plug into the main board to support usb updates and then put this assembly into a new plastic case. They could require units to be sent back to them for this upgrade. Of course they'd also have to develop the software side as well but if they are committed to user updates in future products that must be undertaken anyway. The question becomes is this worth the development expense and how much would this hardware update cost the end users.
Really, when you get right down to it though, how often do these units require updates? If the unit works in your setup then it likely doesn't need any updates (if it ain't broke it doesn't need fixing...
). The update issue is only a problem for folks who have HDMI issues which I would think is a small percentage of actual units (at least one would hope it's a small percentage and from reading this thread that appears to be the case). And if this is true how many existing customers would spring for a hardware upgrade?